The cabin crew member working in the area where I sat, Marc, went above and beyond his duties to make the family sitting next to me feel comfortable. Two of the children had special needs, and Marc brought the family chocolate, joking with the kids, and was available when they needed help. Well done.
The entertainment would sometimes pause, and the screen would go black for a moment. This was very minor though.
In flight entertainment, food and everyone was great!
Once the flight was boarding/ boarded it was seamless. The crew were more than happy to meet or exceed your needs with snacks/ meals, blankets and even drinks.
Flight was delayed 1hr and 50min and the supervisor was less than accommodating even after my wife and I had told her we had 2more connecting flights this was going to affect. Due to the delay, we spent an additional $211 on flights and spent the night at the airport.
The boarding was seamless. The process used leaves very little room for error and speeds up the time for takeoff.
This was the second flight out (we missed the original connection). By it being the next flight out we lost a night in Accomodation's that was already paid for with no chance of reimbursement.
everything went smoothly
Not enough choices for movies or tv shows.
Everything was great.
The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation.
The flight CZ3517 was delayed by more than 2 hours.
They broke my luggage, and refuse to pay.
Not enough food
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