Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly.
Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on.
Attentive service, great food, smooth flight
Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping
Food Service. So so inflight crew service
On time, friendly staff
They maintained darkness inside the cabin, thus I could relax well.
Food was not good, also they served dinner at 5 pm which was very early for me. I had late lunch at 1:30 and was not expecting dinner at 5 pm. I did not feel hungry and so refused the meal. Unfortunately they served only a cup cake later in the evening. It was a 6 hour flight, thus a small cup cake late in the evening did not suffice.
First of all, I understand how their business model works. Hence no delay is a big plus. Also the food is decent and customer service is OK. Their movie collections are sick too!!! You must to check them out!
No cell phone during the flight. The way they assigned seats i.e if you are a random customer, they will assign you to all the way to the back or middle seat. Not to mention their website is basically useless if you are a foreigner.
Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer.
Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway.
Boarding process, families were not given seats next to each other so there was a lot of chaos inside when they kept trying to ask fellow passengers to move etc.
Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!
No entertainment which it is normal since the price is so cheap.
Lost my baggage
All are good.
Served vegetarian, I am very happy.
Dubai to blre flight was better than IAD to Dubai as there was a chewing gum stuck over the window's edge next to my seat.
Layout of plane is very convenient , bathroom acessable, no crowding in isles. Love the dining cards & choice of meals, and the comfort features ( blankets , pillows , toiletry bag) The entertainment center is also amazing! Perfect for long flights. So many choices & also power usage also great for the passengers on long flights. Also, normally I try not to use the lavatory, they are usually awful, but these make the most of their space, warm water, nice soap,colognes,seat liners.
Apparently, operational issues in Athens, no information of why we had to go to an additional security at the gate, including a litmus test, go through our bags again & a light pat down! They also wanted us to board separately, which made my travel partner even more anxious than she already was!
Good food, great entertainment, comfy seats
everything was very nice!
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