I left my phone accidentally on the plane when we arrived in Düsseldorf. The crew were willing to go back and pick up my phone for me.
the last part from london to milan was not great they did not offer coffee or water and the crew was very unfriendy
The boarding was seamless. The process used leaves very little room for error and speeds up the time for takeoff.
This was the second flight out (we missed the original connection). By it being the next flight out we lost a night in Accomodation's that was already paid for with no chance of reimbursement.
The airline attendants were very nice and helpful. I had to stow my backpack in the overhead since I was sitting in a front seat with no underseat storage. The flight attendant was very helpful in finding a storage place for me near my seat since I was unable to find a place that wasn't towards the rear of the plane. I've always enjoyed flying with British Airways. Always first class service no matter where you sit.
I have no complaints about my flight.
The cabin crew member working in the area where I sat, Marc, went above and beyond his duties to make the family sitting next to me feel comfortable. Two of the children had special needs, and Marc brought the family chocolate, joking with the kids, and was available when they needed help. Well done.
The entertainment would sometimes pause, and the screen would go black for a moment. This was very minor though.
Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!
People in China.
The flight CZ3517 was delayed by more than 2 hours.
Bad service..missed connection..Missed our connection..
They broke my luggage, and refuse to pay.
The boarding was pailful, we were toured by bus around the airport, and then has to go to a isolated island and going two floor narrow stairs by carrying luggage
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