I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic .
The legroom was the worst I've seen in a long time. I'm 6' tall and my knees hit the seat in front of me. Seats would also not recline. Crew was not particularly friendly or welcoming. Food was pretty mediocre. Both my partner and I had to ask for replacement headphones as the initial sets given were not working. My partner was on crutches and, though told she could get priority boarding, this was not followed up on by the crew and she had to deal with the normal jostling.
Good legroom, flight not full so room to spread out
We were forced to sit in the aircraft for 2 hours before takeoff without explanation. This is now standard airline/airport strategy to get people out of the way and out of the boarding areas when they are running behind. Unacceptable and should be resisted.
The service was not that great. Normally the staff is very attentive but they lacked in service this time and I am not an attention seeker. (In all the flight I ask for their presence 1-2 times for water) Who knows why. Got served the wrong plate and drink.
I liked the A300 used is was in very nice condition and the leg room was reasonable. The cabin crew was above average. The pilots were smooth on take off and landing.
The departure gate announcements in English were hard to understand. The landing jetway was used to disembark, but then we had to use stairs to the tarmac and board a bus to get from the domestic terminal (we were an international flight) to the international terminal. Because of this many passengers, especially the elderly, were unprepared for this situation and their carry on luggage.
The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!
My seat..... No row in front of it.
Crew were excellent. Friendly and professional
Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk
Choice of films. I've seen a lot of them and the rest were awful
Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example.
Hot food boring, tasteless
Food was simply awful; which is a shame for a national airline of a country known for its great cuisine.
Some members of the crew were really nice, but we had one on each leg of the flight that were so rude to passengers. On the KUL-BKK leg, one male crew member was really loud and obnoxious, and on the BKK-KUL leg, one female crew member was yelling at some older passengers who were a little slow in boarding.
New aircraft Airbus 350-900 - has lot of leg space even in economy class. Food was just OK, nothing special and far from what SQ used to serve to the passengers. I was very disappointed finding out that travel pack consists only toothbrush and tootpaste with socks included. No more slippers, eyes cover and no more other necessities for intercontinental flights ! What a shame for SQ to save the money on such important things for passengers. Staff was over indulging, someone would say - fake kindness shown ...
I didn't like the crew... They have to learn from Air Serbia staff and Turkish Airlines what is genuine kindness and politeness. And the most expensive aircompany should not be stingy and provide to passengers on intercontinental flights just toothbrush and socks in traveler pack !!! What a shame for SQ !
I paid a higher rate to not have a layover and Oman Air changed my flight to a cheaper fair and waited in the airport in Oman for more than 7 hours. This is unsatisfactory and I should be reimbursed for the cheaper flight. I also had a stop in Dar Es Salam that was unexpected. My friend got bit by a flea or some bug...the seats are filthy and not properly cleaned.
Not sure whether it was because my flight was short haul, but the plane didn't have in-seat entertainment system (i.e. TV screen for movie watching). The first half of my journey was delayed by 1.5 hours, which meant that I had to rush from the gate I landed in (after the lengthy airport bus ride from the plane to the gate) to my departure gate for my connecting flight, which was already on final call. I found out after my journey that TK is apparently notorious for its flight delays.
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