I don’t like the sour face of the check in staff at Penang international airport, front desk service provider should be more friendly n smiles always 😊
It was delayed for more than 1 hour due to LIMA when many planes landed & took-off at the same time. It could ve been better if the pilot or crew informed us every few minutes so that we know what’s going on.
Pros: "Check in and immigration was quick. Flight was on time"
Cons: "Even though there plenty of seats available, the auto seat allocation put another passenger next to me."
Pros: "None"
Cons: "Flight delayed 1 hour and 50 minutes. Even my inbound flight also delayed one hour."
Pros: "Flight was on time, friendly attendants."
Cons: "Check-in took forever, another line should have been opened. Very little legroom on the plane."
Pros: "Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend"
Pros: "Ease of boarding and disembarkation T2 arrival in SIN Online check in"
Cons: "Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB"
Pros: "The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld."
Pros: "There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me."
Cons: "International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore."
Pros: "Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!"
Cons: "Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!"
Flight from Shanghai to Kuala Luumpur delay byy 3.5hrs with no real explanation.
I enjoy traveling with Malaysia Airlines. The Asian food they serve is pretty good and the red wine was also good. They did run out of beer and only did a couple of water rounds during the flight but the staff were very friendly.
Pros: "The lower level cabin attendant did her best to make a better impression than her supervisor. I am grateful to her."
Cons: "The purser was not even polite. Was it because she was veiled and I was wearing a cross? I really hope not. The normal economy seats are cramped to an unacceptable level. I will avoid flying MH economy again. Malindo, a low-cost flying the same routes (SGN-KUL and KUL-CMB) I often fly, has a much better level of service than MH, supposedly a full service airline."
Cons: "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
Cons: "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
Cons: "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
Cons: "There were no vegan options available. I think that was my fault though because I did not set one up in advance. Would be nice if they offered one anyhow."
Pros: "First time on Malaysian. At least we didn’t disappear. All was okay except for the meal on the flight to Saigon. I’m not one to complain about airline food but the “meal” served was execrable, possibly the worst in 65 years of flying. And no alcohol on an international flight was niggardly in my estimation.. The flight from Penang to KL they had the cheek to serve a tiny cup of fake orange juice. I will avoid Malaysian in the future."
Cons: "Please see what above."
Cons: "Business class in 737 is limited, recline only but seat was spacious and comfortable"
Cons: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
Great flight. Achieve my objecttive of travelling with less hassle .
Air Asia’s standard has dropped tremendously post pandemic. The whole organisation feels ‘soul-less’
By the time the “sell “ cart came around to row 17 they were out of several items. This happened both leaving and arriving in Kuala Lumpur. Poor planning.
The crew is good, but the flight delayed and there is two passengers keep talking during the flight
Pros: "Could not board due to flight restrictions"
Cons: "Would suggest providing an email to let travelers know if the flight restrictions"
Pros: "Efficiency"
Cons: "Attentiveness, we were miss for food purchasing was abit rush."
Cons: "Boarding always take way too long because of the hand luggage problem."
Pros: "Crew was really nice"
Cons: "There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?"
Cons: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Pros: "Very good for the price I paid"
Cons: "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."