You can rely on Enterprise when no one else can he
Pros: Very friendly service when I needed help. It seemed that representatives actually cared what I cannot say for any of the other service providers in Frankfurt, especially Buchbinder & Global Drive who have provided me with the worst service ever.
30 Jul 2016
Cons: Pickup process was extremely long. We were given the wrong vehicle 3 times. It was the worst experience on our first day in Germany. The price of renting was ridiculous. Never renting again.
16 Oct 2016
Not the car we booked
Pros: Clean car. Easy pick up. Just not the right car.
Cons: We reserved a passenger van and that is what we paid for. Upon arrival we were told we couldn't rent the passenger van but instead a much smaller vehicle. We were not offered any compensation for this switch.
22 Oct 2016
Pros: I likes The convenience close to the airport. The bellman was absolutely lovely and helpful
Cons: The reception never answer phone calls. My shower only had cold water. The line to check out was too long. Elevators were with lots of people. Sometimes a twenty minute wait
Cons: Instead of the dollar amount of the order confirmation $258.93, Avis billed at 636 Euros, while in spite of the fact that I showed my insurance included it in the bill, added kaie something non-existent services. Very bad and dishonorable.
17 Sep 2016
Long wait time
Pros: Professional staff was helpful, car was clean and worked perfectly.
Cons: Took over an hour of waiting in line and then another half hour waiting off to the side before I could receive the vehicle.
Cons: I was given much trouble about proving my credit card covered insurance. I will never rent from Dollar again because I go through the same thing every time. The rental is very expensive and I got an inferior car to what I had reserved. At first he tried to pass off to me this huge, clunky van that was Far bigger than what I have reserved; when I complained and asked for an intermediate size car they gave me a smaller car and charge me the same price. The overall experience was very negative and a waste of time and money. Disappointed.
3 Oct 2016
Pros: The car and service was fine.
Cons: When I called from the Frankfurt train station to find out where the Dollar counter was located, the person in Ireland told me to go to the Hertz counter at the train station. We waited almost 2 hours for that counter to open, only to be told that Dollar was not at that counter. Instead, we needed to take a cab for $7 to a different Hertz dealer.
We asked for a map, and none was available. We didn't have Internet, or any idea of how to get around without a map. Thought that was a basic to be included with any rental.