Pros: Customer service second to none very helpful and knowledgeable very fast and efficient
19 Oct 2015
Excellent for the money / terrible drop off
Pros: The vehicle was clean and an excellent value for the money (partly because of the great USD exchange rate).
Cons: The drop off is terrible. There were no signs and we needed to drop off at the international terminal (T1) yet nobody said that the drop off was at domestic. Had to hike all of our luggage to the underground train station which was a huge hassle.
10 Nov 2016
GREAT JOB BY BUDGET
Pros: Customer service was outstanding.
5 Dec 2016
Solid rental for a very reasonable price
Pros: Very low rate for the 8 days I rented the car, clean and modern model, very easy pickup and drop off at Sydney airport
Cons: Car was a bit small for a tall person (Holden Barina).
8 Apr 2017
No hassle rental
Pros: Friendly staff, easy pick up and drop off.
21 May 2017
Excellent service and spotless car
Pros: Car was spotless, comfortable and the service was efficient and quick
Cons: Insurance pricing a little crazy. $3000 excess seems a little outta whack
16 Jan 2018
Pros: Car was newer and clean. Long wait to pick up, but all else went very well.
8 Nov 2017
Pros: At reservation pricing was attractive
Cons: Re-booking confirmation was not found by Buget/Avis in SYD. Avis rep then hijacked rental and I ended up paying TWICE the quoted rate online from Kayak. Avis//Budget rep also claimed there was no drop off station in the Flinders area (specifically Frankston, but there is).
Complete RIPOFF from SYD Int'l Budget/Avis.
Pros: The pickup/dropoff went well, especially the help when we returned the car. Car was very comfortable, clean, drove well, and we had no problems.
Cons: When we picked up the car, I asked for a map - especially of how to get to the motorway in Sydney. Was told they didn't have any maps. We used our cell gps, but when you go through tunnels service gets dropped (duh) making it a bit stressful about what turn might be next. I was surprised (frustrated) that even a city map was not available in paper form (come on, Hertz!).
Next problem was discovered when we got home and I was paying my credit card bills. When my reservation was made, Hertz charged my credit card one day rental costs. But the system never reflected this when renting or returning the car, so I was charged the full amount when dropped off. This is NOT the fault of the return agent, but the Hertz system. I have since sent an email to Hertz and 2 days later still no reply. If this gets resolved, then my rating might go up - but if it takes more work on my part to get resolved, then rating may actually go down.
Also, I thought the charge to drop off at a different city was a bit steep - especially since it seemed like more than twice the actual rental cost.
27 Jul 2017
Cons: the return place is not easy to find, i spend nearly 1 hour for finding the place to return my car and also the traffic there
8 Jan 2018
Cons: Waiting time at pickup was incredibly long - have never seen that before. 2 hour wait to pick up!
8 Nov 2015
Good car, unexpectedly high price...
Pros: I liked the car.
Cons: I did not like the price and eventually ended up returning it early (which I had to pay a $30 early-return fee for). I reserved it online for $169.00 but by the time I got to the counter at the airport, I was paying over $600 for the rental for 6 days. I could have rented a GPS (which I needed bc in a foreign country) for $20 a day (pricing is way too high for this) or upgraded for another $10-$11 per day on the car (basically forcing the upgrade). The insurance was around $47 per day which would have put me up to around $870ish for the rental so I opted out of that, which led to being worried the whole time about other drivers who might damage the car in some way, leading me to have to pay for any damage that might have happened (was warned I might have to pay $6000 if damage occurred - higher because of upgrade). This was a vacation and I definitely was not expecting to pay so much for the rental car (money could have gone towards vacation activities). Hertz strikes me as a company that strives to always have the lowest prices on kayak and the other travel sites so they can get max customers in the door and then charge them for everything under the sun after that. I will definitely be comparing prices a little more closely from now on.
18 Feb 2017
Pros: Multiple drivers at no extra cost
7 Jun 2017
Pros: Price was good. Car was as advertised.
Cons: I requested a rental at SYDNEY AIRPORT, the pick-up and drop-off was about and hour away from the airport, no shuttle, and cost us $100 to get there by Uber...
Cons: After my extra effort to email and chat with your customer service and was assured that I would get the car I booked, I still received something not suitable and different to what I booked. My subsequent complaint fell on deaf ears as well.
4 Jan 2017
Car hire Sydney Australia
Pros: The Mitsubishi AX was good for accommodating 5 passengers in comfort. Though it struggles with fair luggage for 5.
Cons: No satnav/gps. And it was a little underpowered.
16 Jan 2017
Pros: Convenient pickup location near arrivals
Friendly and helpful staff
Dropoff was quick and easy once we had descended into the depths of the underground car park (Pullman Hotel in central Sydney)
Car was clean and mobile - although small even after our upgrade
Cons: Very slow pickup - took over half an hour to complete paperwork although there was no queue. For us, it was a big comparison with Launceston (Tasmania) Europcar where we had rented the week before and where pickup was almost instantaneous (to be fair, Launceston is a much smaller airport).
Price increased more than expected over original booking - 30% (of total car price) extra charge was applied for picking up at Sydney airport.
21 Jun 2017
At drop off they tried to charge me for previous damage
Cons: At the Sydney drop off they tried to charge me for previous damage. They wouldn't resolve it, so I cancelled the second rental in Cairns with them. I took video when I picked up and dropped off the car , and I told them I had the video. So far they haven't tried billing me for the damage.
I recommend you us a more reputable company.
Cons: So the unholy alliance between you and other vendors results in confusion over who owns the reservation. Price-line, you, Dollar Rental? Who knew? The address was wrong. No help calling anyone. A mess. I get there are bread crumbs for each referral, and its easy to wipe your hands and pass the buck, but it makes it hard for poor consumers like me. I vote with my feet. Will not use your site, nor will I allow it to be used by my employees for travel planning. I think I'll block access at our firewall.
31 Dec 2017
There was no car rental.
Cons: When we arrived the company said they did not rent cars and was very confused why we were there. Our confirmation number is H51542382C9. Please contact me by phone or email firstname.lastname@example.org
Cons: Did not get the vehicle I ordered and had to put up with my husband complaining the whole trip about the car.
What I paid was more than the hatch that I received but no refund.
Quite a bit of damage on the vehicle.
4 Jan 2018
Pros: Prompt service
Cons: We paid for an SUV, and when we got to pick-up there were none left. We were given a golden Astra saloon car, which is not what I wanted and not what I paid for. The service assistant told me that as we had already paid, there was nothing he can do - which is unreasonable. He then said we could bring the car back half full, as compensation - when we dropped the car off there was no record of this and we were told we would be charged for the lack of fuel. I am unsatisfied with the whole experience of your company.