Pros: Hassle free pick up and drop off. Offered a choice of three cars. Well priced.
5 Jan 2017
Pros: Customer service second to none very helpful and knowledgeable very fast and efficient
19 Oct 2015
Excellent for the money / terrible drop off
Pros: The vehicle was clean and an excellent value for the money (partly because of the great USD exchange rate).
Cons: The drop off is terrible. There were no signs and we needed to drop off at the international terminal (T1) yet nobody said that the drop off was at domestic. Had to hike all of our luggage to the underground train station which was a huge hassle.
10 Nov 2016
GREAT JOB BY BUDGET
Pros: Customer service was outstanding.
5 Dec 2016
Solid rental for a very reasonable price
Pros: Very low rate for the 8 days I rented the car, clean and modern model, very easy pickup and drop off at Sydney airport
Cons: Car was a bit small for a tall person (Holden Barina).
Pros: The Mitsubishi AX was good for accommodating 5 passengers in comfort. Though it struggles with fair luggage for 5.
Cons: No satnav/gps. And it was a little underpowered.
16 Jan 2017
Pros: Convenient pickup location near arrivals
Friendly and helpful staff
Dropoff was quick and easy once we had descended into the depths of the underground car park (Pullman Hotel in central Sydney)
Car was clean and mobile - although small even after our upgrade
Cons: Very slow pickup - took over half an hour to complete paperwork although there was no queue. For us, it was a big comparison with Launceston (Tasmania) Europcar where we had rented the week before and where pickup was almost instantaneous (to be fair, Launceston is a much smaller airport).
Price increased more than expected over original booking - 30% (of total car price) extra charge was applied for picking up at Sydney airport.
Cons: I did not like the price and eventually ended up returning it early (which I had to pay a $30 early-return fee for). I reserved it online for $169.00 but by the time I got to the counter at the airport, I was paying over $600 for the rental for 6 days. I could have rented a GPS (which I needed bc in a foreign country) for $20 a day (pricing is way too high for this) or upgraded for another $10-$11 per day on the car (basically forcing the upgrade). The insurance was around $47 per day which would have put me up to around $870ish for the rental so I opted out of that, which led to being worried the whole time about other drivers who might damage the car in some way, leading me to have to pay for any damage that might have happened (was warned I might have to pay $6000 if damage occurred - higher because of upgrade). This was a vacation and I definitely was not expecting to pay so much for the rental car (money could have gone towards vacation activities). Hertz strikes me as a company that strives to always have the lowest prices on kayak and the other travel sites so they can get max customers in the door and then charge them for everything under the sun after that. I will definitely be comparing prices a little more closely from now on.
Pros: The 2 men that help find baby seats for my children were willing to go above and beyond to get the baby seats.
Cons: The lady I was working with was not willing to help find baby seats. She stated I didn't reserve it ahead of time therefore I would not be able to get them. She also did not seem very knowledgeable of the computer system. She had to have some come help her with every other step of the process. It was frustrating and time consuming.
Cons: So the unholy alliance between you and other vendors results in confusion over who owns the reservation. Price-line, you, Dollar Rental? Who knew? The address was wrong. No help calling anyone. A mess. I get there are bread crumbs for each referral, and its easy to wipe your hands and pass the buck, but it makes it hard for poor consumers like me. I vote with my feet. Will not use your site, nor will I allow it to be used by my employees for travel planning. I think I'll block access at our firewall.