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(Return)
Airports
Origin
Kuala Lumpur
RM 1,173
only
RM 1,173
Destination
Sydney
RM 1,173
only
RM 1,173
Sun, 5 Nov
KUL
SYD
8h 25m
Thu, 9 Nov
SYD
KUL
8h 35m
RM 1,173
Trip: 5 days
Overall 5.1 OK
Based on 20 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

KUL
SYD
Mediocre 2.6

The only thing there is price but with my paggage it's big mistake

Free 25kg paggage

Thu, 1 Mar
KUL
SYD
22h 40m
Wed, 7 Mar
SYD
KUL
28h 00m
RM 1,207
Trip: 7 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 113 reviews
Boarding
7.2
Comfort
6.4
Crew
7.3
Entertainment
5.1
Food
5.6
HKG
SIN
Good 7.5

All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect.

Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault.

SIN
BKK
Excellent 8.0

On time. Service on board simple. Crews are friendly

SYD
SIN
OK 4.3

Early alert that flight was going to be 5 hours late.

No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better.

SIN
SYD
Good 6.3

Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though.

SGN
SIN
Excellent 8.0

Easy and cheap

Wed, 8 Nov
KUL
SYD
8h 25m
Tue, 14 Nov
SYD
KUL
25h 35m
RM 1,313
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 2 Nov
KUL
SYD
8h 15m
Thu, 9 Nov
SYD
KUL
8h 35m
RM 1,494
Trip: 8 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 16 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.4
Entertainment
6.7
Food
6.5
KUL
SYD
Mediocre 2.0

I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed.

RGN
KUL
Excellent 9.0

Everything flowed smoothly.

It would have been nice to have inflight entertainment within our seatbacks.

KUL
SIN
Good 6.0

Losing my luggage

KUL
SYD
Good 6.0

The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration.

KCH
KUL
Mediocre 2.0

Nothing

Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies.

Fri, 6 Apr
KUL
SYD
9h 10m
Fri, 27 Apr
SYD
KUL
7h 35m
RM 1,173
Trip: 22 days
Overall 5.1 OK
Based on 20 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KUL
SYD
OK 5.6

On board, the crew were attentive, as much you would expect from a low cost carrier. The environment was comfortable and service could not be faulted.

My experience in KLIA2 prior to the flight was poor. As we were travelling with an infant, we had to check in at the gate. Signage was unclear and staff lacked training, which was why it took us a while to find the Premium check in line. KLIA2 is its own mess of convoluted processes and a layout that defies logic.

KUL
SYD
Mediocre 2.0

the price... absolutely nothing else. And I will gladly pay more for a less horrible experience.

This was the worst travel experience of my life. And I travel a lot. I will NEVER fly air Asia again! I respect their low price but their tactics and abysmal customer care cannot be forgiven.

KUL
SYD
Good 6.3

Airfare was reasonable. Crew were good. Check in and boarding were not bad.

Food not very good . At back of plane nothing left if you have not prepaid. Seats very uncomfortable. Air conditioning too cold. Price of baggage a bit dear. But you get what you pay for mostly

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

KUL
SYD
OK 5.3

Cheap

Nothing but a seat

Wed, 10 Jan
KUL
SYD
26h 10m
Wed, 17 Jan
SYD
KUL
24h 10m
RM 2,528
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2576 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
7.9
Food
7.6
LAX
BNE
Good 7.0

They do not offer any options to passengers who have allergies i.e Onion and Garlic

SYD
LAX
Mediocre 3.3

I didn't die; also was able to change from middle seat to aisle

- unable to check in online - unable to check in at kisok at airport - belts broke while waiting to drop bag, took forever - there was a leak above my seat, water kept dripping on me - only 1 of 3 options available for dinner meal, did not get the one I wanted; chicken was disgusting - person in front of me was given first choice of breakfast since he didn't get his dinner choice, I was not offered the same preference - my breakfast choice ran out right before the attendants got to me, got screwed again - crew did not apologize or make it up to me

LAX
BNE
Mediocre 2.0

Nothing.

I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement.

MEL
SYD
Excellent 8.0

even though i am Qantas life time gold, my silver emirates membership would not get me itto Qantas line in Melbourne. i had to change the flight attribution to Qantas

went i couldn't use my Qantas membership to access Melbourne lounge

BNE
LAX
Excellent 9.0

Good price and pleasantly surprised with Quantas (first time flying with them)

I didn't get to choose my seats this time so I got stuck in middles both ways

Fri, 27 Oct
KUL
SYD
8h 10m
Sat, 4 Nov
SYD
KUL
8h 35m
RM 1,283
Trip: 9 days
Overall 5.1 OK
Based on 20 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

KUL
SYD
Mediocre 2.0

the price... absolutely nothing else. And I will gladly pay more for a less horrible experience.

This was the worst travel experience of my life. And I travel a lot. I will NEVER fly air Asia again! I respect their low price but their tactics and abysmal customer care cannot be forgiven.

KUL
SYD
Good 6.3

Airfare was reasonable. Crew were good. Check in and boarding were not bad.

Food not very good . At back of plane nothing left if you have not prepaid. Seats very uncomfortable. Air conditioning too cold. Price of baggage a bit dear. But you get what you pay for mostly

AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

Thu, 26 Oct
KUL
SYD
8h 10m
Sat, 4 Nov
SYD
KUL
8h 35m
RM 1,376
Trip: 10 days
Overall 5.1 OK
Based on 20 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KUL
SYD
Mediocre 2.0

the price... absolutely nothing else. And I will gladly pay more for a less horrible experience.

This was the worst travel experience of my life. And I travel a lot. I will NEVER fly air Asia again! I respect their low price but their tactics and abysmal customer care cannot be forgiven.

KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

KUL
SYD
OK 5.6

On board, the crew were attentive, as much you would expect from a low cost carrier. The environment was comfortable and service could not be faulted.

My experience in KLIA2 prior to the flight was poor. As we were travelling with an infant, we had to check in at the gate. Signage was unclear and staff lacked training, which was why it took us a while to find the Premium check in line. KLIA2 is its own mess of convoluted processes and a layout that defies logic.

KUL
SYD
OK 5.3

Cheap

Nothing but a seat

KUL
SYD
OK 4.0

Price was ok

They charge for water! They keep it cold and if you ask for a blanket...they'll rent you one. No snacks...unless you pay. No entertainment on an 8 hour flight. Need I say more. I travel for business and do not recommend Air Asia for the mentioned issues.

Tue, 23 Jan
KUL
SYD
8h 25m
Fri, 26 Jan
SYD
KUL
28h 00m
RM 1,680
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 20 Feb
KUL
SYD
8h 25m
Wed, 28 Feb
SYD
KUL
8h 35m
RM 1,410
Trip: 9 days
Overall 5.1 OK
Based on 20 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

KUL
SYD
Good 6.0

reasonable air fare.

charges everything.

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

KUL
SYD
Good 6.3

Airfare was reasonable. Crew were good. Check in and boarding were not bad.

Food not very good . At back of plane nothing left if you have not prepaid. Seats very uncomfortable. Air conditioning too cold. Price of baggage a bit dear. But you get what you pay for mostly

Sun, 17 Dec
KUL
SYD
8h 15m
Sun, 31 Dec
SYD
KUL
8h 35m
RM 1,899
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 16 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.4
Entertainment
6.7
Food
6.5
KUL
SYD
Good 6.0

The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration.

KUL
SYD
Mediocre 2.0

I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed.

KUL
SYD
Mediocre 3.6

Crew was good

Food is not good

RGN
KUL
Excellent 9.0

Everything flowed smoothly.

It would have been nice to have inflight entertainment within our seatbacks.

BKK
KUL
OK 4.6

Larger seats

Food was below standards. Really need to improve.

Wed, 28 Mar
KUL
SYD
8h 10m
Tue, 3 Apr
SYD
KUL
7h 35m
RM 1,477
Trip: 7 days
Overall 5.1 OK
Based on 20 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

KUL
SYD
Mediocre 2.0

the price... absolutely nothing else. And I will gladly pay more for a less horrible experience.

This was the worst travel experience of my life. And I travel a lot. I will NEVER fly air Asia again! I respect their low price but their tactics and abysmal customer care cannot be forgiven.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

KUL
SYD
OK 4.0

Price was ok

They charge for water! They keep it cold and if you ask for a blanket...they'll rent you one. No snacks...unless you pay. No entertainment on an 8 hour flight. Need I say more. I travel for business and do not recommend Air Asia for the mentioned issues.

Thu, 7 Dec
KUL
SYD
8h 15m
Thu, 28 Dec
SYD
KUL
8h 35m
RM 2,309
Trip: 22 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 16 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.4
Entertainment
6.7
Food
6.5
KUL
SYD
Mediocre 2.0

I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed.

KUL
SYD
Excellent 10.0

Took off on time, landed early, business class cabin was comfortable and food was ok.

KUL
SIN
Good 6.0

Losing my luggage

ADL
KUL
OK 5.0

A mediocre flight is better than an awful one? At least we *had* an entertainment unit. And there was a USB outlet so phones/ipads could remain charged throughout the flight.

Mine was a cramped experience in an old airplane, sadly normal for the industry. Food was bad. Entertainment unit was one of those press-the-screen-and-maybe-10-seconds-later-it'll-react types. Crew wasn't very communicative about what each cart rolling down the isle was for. Not a terrible experience, just not particularly good.

AKL
KUL
OK 5.0

Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok.

Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things

Tue, 16 Jan
KUL
SYD
8h 25m
Wed, 24 Jan
SYD
KUL
8h 35m
RM 1,920
Trip: 9 days
Overall 5.1 OK
Based on 20 reviews
Boarding
6.4
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KUL
SYD
Good 6.3

Airfare was reasonable. Crew were good. Check in and boarding were not bad.

Food not very good . At back of plane nothing left if you have not prepaid. Seats very uncomfortable. Air conditioning too cold. Price of baggage a bit dear. But you get what you pay for mostly

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

KUL
SYD
OK 4.0

Price was ok

They charge for water! They keep it cold and if you ask for a blanket...they'll rent you one. No snacks...unless you pay. No entertainment on an 8 hour flight. Need I say more. I travel for business and do not recommend Air Asia for the mentioned issues.

KUL
SYD
Good 6.0

reasonable air fare.

charges everything.

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