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Pros: nothing

Cons: It was like riding on s cardboard box. The most uncomfortable seats I've ever sat in for a transpacific flight.

Pros: Great crew in business class!

Cons: Wifi was terrible, entertainment is below average and angle seats for a 12 hour flight is sub par. The food was so so

Cons: Flight attendant coughing into hand while handling drinks cart. Flight attendant wearing face mask would be less threatening to health of passengers

Pros: Nothing. It was a bad experience.

Cons: They could have served food. They could have checked us in through to our final destination.

Pros: Impressive service... amazing crew, very friendly and professional

Pros: Everything works and quick to get to destination.

Pros: Decent price for economy comfort seat, 4A.

Cons: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Pros: Customer care was super supportive

Cons: Inflight sandwiches

Cons: I think Eva should stop their business. Nightmare to fly with!

Cons: The entertainment options were not reflected online

Pros: Crew Food Speed of boarding and unboarding

Cons: 2 seat rows. 3rd passenger frequently needed leave his seat and he smelled

Pros: Fast travel

Cons: Customer service

Cons: Great service on Korean Air as always.

Pros: Korean Air is the best. Hands down.

Cons: Movie selection was poor.

Pros: The crew was very attentive and our seats in Prestige class were very comfortable.

Cons: The entertainment options were meager at best.

Pros: Too hot onboard

Pros: Delayed boarding but made up for lost time in the air

Cons: Delayed boarding

Cons: Boarding zones is confusing. What does boarding zone "basic" mean?

Pros: Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight.

Cons: The in flight screens weren't working well.

Pros: Smooth and fast.

Cons: Headphones should be free. Also some free food would be nice.

Pros: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Cons: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Pros: Professional and friendly crew. Food was excellent

Pros: Everything

Cons: Connection time at Narita is too long

Pros: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability

Pros: Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room.

Cons: A comfort kit on a ultra long haul flight goes a long way

Pros: The crew is usually really good.

Cons: The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times

Pros: Fast boarding. Early arrival. Comfortable seat.

Cons: I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Pros: Great atmosphere, crew was excellent!

Cons: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Pros: Services is good .

Cons: Food can be better

Pros: great service in business class

Cons: food selection could have been more westernized!

Pros: a very organized boarding and comfortable seats

Pros: Seat is comfortable with lots of leg room. Clean plane.

Cons: On a 14 hour flight, we got food right after take off and then nothing until 7 hours later. Bring snacks for long flights! Minimal movie and tv selection too

Pros: Nothing.

Cons: Add more entertainment. Add more food, keep the restrooms clean.

Cons: A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !

Pros: Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best.

Pros: Early departure and early arrival. Everyone was very friendly.

Cons: We had to wait for staff to come and check in baggage.

Cons: Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed.

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Pros: Loved the smooth ride.

Cons: Bathroom was pretty nasty

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: Comfort

Cons: Wifi on klm

Pros: Everything. Very comfortable seat. Great food.

Cons: Better movie selection.

Cons: Great service on Korean Air as always.

Pros: the food and the business seat is very good.

Cons: the entertainment must be update more.

Pros: Lovely crew.

Pros: Very friendly and accommodating crew.

Pros: My seat

Cons: Time check in maybe earlier.

Cons: Electricity didn’t work in my pod

Cons: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight

Pros: Great service in business class

Cons: Boarding seemed to be chaotic !

Pros: Nothing.

Cons: Add more entertainment. Add more food, keep the restrooms clean.

Pros: We had nice reclining seat, I was able to sleep comfortably.

Cons: They ran out of some of the food so we had less options. The main dish was ok but the side salad was wilted and did not look fresh.

Cons: Experienced no issues, overall good experience.

Pros: The crew were very friendly and accommodating.

Cons: Most long flights giveaway a personal kit. They didn't.

Pros: Crew we're friendly and helpful. Seats were good.

Cons: Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied.

Pros: Emirates provides good seating even in economy class,with good entertainment so makes the 8hr flt more pleasant.

Cons: Food wasn't overly great.

Pros: The entertainment was great and the crew was very friendly and helpful

Cons: The ability to access bathrooms after turbulence has ended

Pros: The plane ✈️ itself the attendants . The entertainment on board. Really great

Cons: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: Flight arrived on time

Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Pros: Nothing special.

Cons: Meal was disappointing. Beef was overcook and hard. Service quality is just okay.

Cons: Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though

Pros: Entertainment system was new and easy to use. Seats in premium economy were quite comfortable.

Cons: A vegetarian / pescatarian option on the menu would have been nice but other than that, all good.

Pros: Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room.

Cons: The plane stopped at an airport between Shanghai and Kunming, which was not shown in iteneray. I got off at this airport thinking I arrived in Kunming. . I was told that I have to check in again at Kunming. When I tried to check in again, there was only one person in the entire airport checking in passengers and she spoke no English. We finally figured out what had happened and barely made it back to the plane before it departed for Kunming.

Pros: The crew was very attentive and most good English

Cons: The food could have been better and there could have been a better selection of movies.

Pros: The seat was comfortable.

Cons: The service on board could have been better.

Cons: The flight to Shanghai was delayed and I missed the coincidence, the crew did not explain much, I was rerouted and I arrived with 13 hours delay

Pros: The crew service is good. Not great, but still above average from other flagship carriers.

Cons: The seat (B787-10) is so cramp!!!

Cons: Better movie selection. Better organized boarding in Frankfurt

Pros: everything, the crew was efficient

Cons: more African entertainment to be added on the Johannesburg route

Pros: Flexible seating due to only very few passengers. On time departure and arrival

Pros: I like the crew members

Cons: Entertainment selection and food could be better

Pros: Food, service

Cons: The space

Pros: What can I Say. It's Singapore Airlines

Pros: They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them.

Cons: They are well trained crews so I have no better ideas about improvements