You get what you pay for. It’s functional and gets you from point A to B in good comfort. However, food options are limited and cash only, Crew is a hit and miss .. they get your attention if you reach out.
Good leg room ... air conditioning was a bit warm don't Book row 8 ... no windows
They got to the terminal late, with no one on the arriving flight, boarded us late, and left us sitting there for 2 hours before they got us off the ground. They knew they were going to be late, yet they never got an updated flight plan from their head office until long after the flight was supposed to leave. They could have cut the delay in half, of at least let us stay in the terminal. Really just horrible planning.
The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.
Pros: "A nice experience overall. Flight was quiet so plenty of personal space."
Pros: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
Cons: "No entertainment options. Little to no food service."
Pros: "The crew are ok. They should find jobs with other, better airlines."
Cons: "Flight delayed on both legs. Delay management horrible, call centre was worse."
Pros: "Average flight"
Cons: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
Pros: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Cons: "Flight wasn't on time to and from HKG."
Pros: "The staff were very kind, the seat had a great amount of leg room."
Cons: "There was no alcohol on the flight."
Flew business class. Our luggage was the last to arrive at the belt; 15 minutes after the last bag. Sigh.
Cons: "Flight through kul was delayed. 3 security checks having to go out to another terminal meant immigration check twice. Not enough time for connection. Therfore, i not only missed the fight to India, the two remaining connections... Not good day, now I have to pay rebooking on 3 flights to get home!!!"
Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Cons: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
Cons: "Cancel last minute and no compensation given, how rude it is."
Cons: "aircraft a bit old and my remote control was broken, lunckily my next seat was not occupied, so I can move to next seat and the seat a bit old and decline angle so limit. if compare with business class seat of other airlines, it's a bit not up to standard."
Cons: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
Cons: "Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines."
Pros: "The boarding process was really fast and efficient."
Cons: "No IFE was provided on this flight, so sad. There was a headset port in my seat but the airline didn't provide the headset so it is useless. Well the only thing that I can do on the plane was just sleeping."
Pros: "New plane and spacious."
Cons: "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."
Great flight. Achieve my objecttive of travelling with less hassle .
Actually my flight from Hing Kong to Kuala Lumpe has been cancelled and I don’t see the refund of my airfare. Thats my comment of your Company and please follow up。
Pros: "Nothing. It's cheap and really not because you pay for everything extra."
Cons: "Rude customer service. Baggage cost more than the flight."
Pros: "The flight was okay, service was okay."
Cons: "Could be better if the departure was on time rather than delaying too much without clear explanation."
Cons: "Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight."
Cons: "I didn’t have any food so am unable to comment on this"
Pros: "Quick turnaround."
Cons: "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
Pros: "quick boarding, flight duration and scheduled arrival Attracting fares since it’s a budget airline."
Cons: "The seats didn’t even have a recliner."
Pros: "Nothing. We arrived safe"
Cons: "First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats."
Pros: "On time"
Cons: "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
Cons: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Cons: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Pros: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Pros: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Cons: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Pros: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Cons: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Pros: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
The particular aircraft on the day seemed a bit old, tired, and could have been cleaner. I wasn't given the meal I had asked for - I got the fish, instead of the beef that I had asked for.
Pros: "Boarding was great"
Cons: "The seats are really small and tight and the headrest was broken Also, my entertainment screen didn’t work"
Cons: "I was a bit under one kilo heavy and they made me check in my bag and pay 50 sgd. It felt like a scam to increase revenue for the airline. I traveled with the same stuff, but only the Manila crew flagged me on my return flight"
Pros: "Crew and comfort just fine for a 2-hour hop from Penang to Singapore"
Cons: "Probably beyond the control of Jetstar, but the boarding gate was changed twice, causing chaos. People at the front of the line had others cutting in front of them etc.."
Cons: "seat comfort and pitch is far below par; no recline; no headrests; the most uncomfortable flight I have been on and I travel at least 4* per month"
Pros: "Service, crew, comfort and check in are all good"
Cons: "No food, no entertainment. There is no n/a. So I am giving 1star."
Pros: "Seat upgrade on the same sector is cheap at $32 compared to $60 for scoot."
Cons: "Assigned seat 30A... This row shouldn't exist at all, though seatguru states that seat pitch is consistent at 29inch, it doesn't feel like that at all. When the seat infront reclined, it hit my knee... And i'm not tall just 1.7m. Then row 30 seats doesn't recline, the recline function is there but almost immediately you hit the bulkhead... Lastly, there was this male stewardess who is plain rude, i would be angry if he was a street hawker, let alone a flight attendant. He shouts at passengers to stop eating (some bread which they packed), it wasn't directed at me so i didn't quite bother. But a while after i upgraded to row 13 (exit row) and was snoozing, he came over, grabbed and tucked my arm and asked me the girl seated next to me to go back to our seats... When i asked "what do you mean go back to our seats? We paid for the upgrade." He walked away. The only saving grace is he came back 5-10mins later to apologise saying he didn't know we paid for the upgrade."
Cons: "The flight was overbooked! Never made the flight. Got offloaded!"
Pros: "Quick boarding"
Cons: "Many people brought suitcases onboard that were obviously over the 7kg acceptable weight. seems very unfair that they didn't have to pay to check in."