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(Return)
Airports
Origin
Kuala Lumpur
RM 689
only
RM 689
Destination
Shanghai
RM 689
only
RM 689
RM 689
only
RM 689
Fri, 27 Apr
KUL
SHA
5h 20m
Tue, 1 May
SHA
KUL
5h 35m
RM 689
Trip: 5 days
Overall 5.6 OK
Based on 223 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

KIX
HNL
Mediocre 2.0

Nothing.

We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

HND
KUL
Mediocre 2.0

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

Thu, 15 Feb
KUL
PVG
11h 25m
Fri, 23 Feb
PVG
KUL
13h 50m
RM 1,053
Trip: 9 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 40 reviews
Boarding
7.2
Comfort
6.9
Crew
7.6
Entertainment
6.2
Food
6.6
JJN
CAN
Mediocre 2.0

NOTHING!

A HORRIBLE EXPERIENCE WITH FLIGHT NETWORK. I WILL NEVER EVER AGAIN BOOK MY TICKETS ON KAYAK.COM DESPITE MAKING AN ONLINE BOOKING THE PREVIOUS DAY AND RECEIVING BY EMAIL A FLIGHT CONFIRMATION BOOKING REFERENCE NUMBER, 6 HOURS INTO THE DEPARTURE, FLIGHT NETWORK TELLS ME THAT THE BOOKING IS CANCELLED AS THE AIRLINE COULD NOT CONFIRM THE BOOKING ! BEWARE, AS OUTSOURCING TRAVEL AGENTS ARE PLAYING GAMES !! VERY UNRELIABLE !

HRB
TNA
OK 5.6

Was an ok flight experience. Boarding was smooth and the cabin staff were pleasant.

Not one of my 4 flight legs were on time. The flight I was on was advertised as non stop flight but what is not made clear is the flight has to make a stop for passengers to clear immigration and customs - which is ok but they should make it clear. They also have a wierd policy of not allowing use of phones or tablets even on flight safe mode which if you aren't prepared for makes a boring flight.

SZX
TPE
Good 7.6

Good service, decent food, fair sized planes

All is good

KUL
SZX
Mediocre 2.0

Firstly, the ticket I bought had a hidden stop that wasn't disclosed to me. I called and the representative said it is fine.

TNA
HKG
Mediocre 2.0

You can't even supply the flight yet constantly send e-mails asking how the flight was. You shouldn't offer flights if you can't book them. Then sending constant e-mails making it seem like they're booked.

Wed, 13 Jun
KUL
SHA
23h 30m
Sun, 17 Jun
SHA
KUL
13h 00m
RM 1,073
Trip: 5 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 253 reviews
Overall
6.9
Boarding
7.1
Comfort
7.1
Crew
7.3
Entertainment
6.5
Food
6.7
LAX
XMN
Excellent 8.0

The food was good and staff was friendly

Uncomfortable

TPE
XMN
Excellent 8.0

Staff was friendly

XMN
SGN
Excellent 10.0

All announcements in Chinese and English. They keep feeding you.

Lots of checkpoints but hey. Why complain about them trying to keep us safe.

XMN
LAX
Mediocre 2.0

I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is...

How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered.

XMN
SIN
Mediocre 2.0

Nothing

They will cheat u of money. Somehow. Beware.

Sun, 18 Mar
KUL
SHA
5h 20m
Fri, 23 Mar
SHA
KUL
5h 40m
RM 1,114
Trip: 6 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 413 reviews
Overall
6.2
Boarding
6.4
Comfort
6.1
Crew
6.7
Entertainment
5.3
Food
5.7
PVG
BKK
OK 4.6

I like the space and roominess

The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread

KUL
PVG
OK 5.3

Average airline with weird twists. They showed cat videos on the common screen above the middle row - over and over again. Then movie trailers - over and over again. It was funny at first, then got really old....it was a at least a 10 hour flight....ug. Food was okay. Staff were good. More leg room than I was used to on American type airlines. But it was okay....

PVG
XMN
OK 5.6

On time

Food

HKT
PVG
Good 6.6

Once in the plane the service and food were good.

My way to Phuket I connected in Shangai and my checked bags went all the way through to Phuket. However, on my way back, I had to get my bags in Shangai, go through immigration, go check-in again completely outside the gates, check my bags again, go through security again. After an hour flight to Quindao, I again had to retrieve my bags, go through immigration again, go completely outside the gates and check-in into my flight again, and go through immigration and security again, all in order to get from Phuket to San Francisco. Although the flight was cheap and not bad once you are on the plane, I am not flying with them again due to these extra connection hassles. Also, as others have already pointed out, the website is useless, no way to contact anybody. The baggage information on the website was different from what they told me at the airport, probably because their partner in Thailand does not honor the international bag rules of China Eastern (I also had to re-arrange my bags because of this).

BKK
PVG
OK 4.3

Small seats uncomfortable Too hard, No entertainment

Seats very uncomfortable

Wed, 7 Feb
KUL
SHA
5h 10m
Sat, 17 Feb
SHA
KUL
5h 45m
RM 1,297
Trip: 11 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 851 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
SYD
KUL
Good 7.3

Not enough elbow space between fat passengers

KUL
MEL
OK 4.0

Cabin crew were unprofessional and not much caring Food was rubbish

KUL
BKK
OK 5.6

Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it

MEL
KUL
Excellent 8.0

Peanuts

Nothing

SYD
KUL
Good 7.6

There wasn't a food preference option when booking through kayak.

Fri, 27 Apr
KUL
PVG
5h 20m
Tue, 1 May
PVG
KUL
5h 35m
RM 689
Trip: 5 days
3.2MediocreShow reviews
Overall 3.2 Mediocre
Based on 2 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
HND
KUL
Mediocre 2.0

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

KTM
KUL
Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

KIX
HNL
Mediocre 2.0

Nothing.

We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

Mon, 18 Dec
KUL
SHA
5h 20m
Thu, 21 Dec
SHA
KUL
15h 10m
RM 1,473
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 18 Jun
KUL
SHA
5h 20m
Fri, 22 Jun
SHA
KUL
5h 35m
RM 734
Trip: 5 days
Overall 5.6 OK
Based on 223 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KIX
HNL
Mediocre 2.0

Nothing.

We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

KTM
KUL
Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

Mon, 18 Jun
KUL
PVG
5h 20m
Fri, 22 Jun
PVG
KUL
5h 35m
RM 734
Trip: 5 days
3.2MediocreShow reviews
Overall 3.2 Mediocre
Based on 2 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

KUL
PVG
Mediocre 2.0

I got to my destination. Literally the only good thing about this flight.

Everything.

KIX
HNL
Mediocre 2.0

Nothing.

We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

KUL
SYD
Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

KTM
KUL
Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

Mon, 15 Jan
KUL
SHA
5h 20m
Thu, 18 Jan
SHA
KUL
5h 35m
RM 763
Trip: 4 days
Overall 5.6 OK
Based on 223 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

HND
KUL
Mediocre 2.0

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

KUL
SYD
Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

PER
KUL
OK 4.6

Delayed for over 3 hours!

Thu, 15 Feb
KUL
SHA
11h 25m
Fri, 23 Feb
SHA
KUL
13h 50m
RM 1,053
Trip: 9 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 40 reviews
Boarding
7.2
Comfort
6.9
Crew
7.6
Entertainment
6.2
Food
6.6
SZX
SIN
Excellent 10.0

The service has improved and nice to travel with them especially when I'm star alliance gold member.

Nothing for this trip

WUX
PEK
Mediocre 2.0

I saw a price on Kayak app on my Iphone. I chose the Kayak price, no other 3rd party. Kayak re-directed me to Flight Network. Purchase the tickets, filled out credit card and all. Got a ticket purchase confirmation. Went to bed to wake up early in the morning to get early flight. Get to the airport, I learned from the airline the tickets were never issued. Called flight network and they tell me the tickets have been canceled because they were not able to secure the advertised price. This is misrepresentation and screwed up my whole trip. If a booking is done, the 3rd party should honor what they sale, even if they mess up. Moreover so that I choose the purchase on kayak option. Will never do it again, lesson learned. Will purchase elsewhere.

SZX
TPE
Good 7.6

Good service, decent food, fair sized planes

All is good

PEK
SZX
Mediocre 3.3

Crew served perfectly.

This flight was 13 hours delay. No any info and undated news from airport and Shenzhen airline. I was sitting in the airport for over 13 hours. NO food was supplied. All customers were desperate and annoyed.

CAN
CTU
Good 6.3

staff quite friendly and helpful

the seat can not be adjusted, worst one I've seen all these years.

Sun, 18 Mar
KUL
PVG
5h 20m
Fri, 23 Mar
PVG
KUL
5h 40m
RM 1,114
Trip: 6 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 11 reviews
Overall
6.2
Boarding
6.4
Comfort
6.1
Crew
6.7
Entertainment
5.3
Food
5.7
KUL
PVG
Excellent 10.0

I've heard bad reviews about China Eastern but it wasn't one of the best over seas flights I have had! Super comfortable! Great food and entertainment was all the latest movies. Looking forward to flying again

KUL
PVG
OK 5.6

The price was better than the rest

The flight was cramp as it was a budget airline. Food wasn't good and there was no entertainment.

BKK
PVG
Excellent 10.0

I was able to upgrade to sky priority and tot business class. Saved me a lot of time and to not have to stand in line. Great service over all.

The airport did not have a kiosk which was not convenient and created log lines for check in.

KUL
PVG
OK 5.3

Average airline with weird twists. They showed cat videos on the common screen above the middle row - over and over again. Then movie trailers - over and over again. It was funny at first, then got really old....it was a at least a 10 hour flight....ug. Food was okay. Staff were good. More leg room than I was used to on American type airlines. But it was okay....

KUL
PVG
Mediocre 2.3

The food was edible

After boarding they made us sit in the airplane for three hours before taking off for unnaounced reasons. They were very unhelpful with questions or concerns of the passengers, and would not let us get off the plane (where a much more comfortable waiting area was). It was 2 in the morning, which made it worse, and I missed my connecting flight as a result. The airplane seats did not recline.

Mon, 15 Jan
KUL
PVG
5h 20m
Thu, 18 Jan
PVG
KUL
5h 35m
RM 763
Trip: 4 days
3.2MediocreShow reviews
Overall 3.2 Mediocre
Based on 2 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
HND
KUL
Mediocre 2.0

I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival.

HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

KUL
PVG
Mediocre 2.0

I got to my destination. Literally the only good thing about this flight.

Everything.

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

KIX
HNL
Mediocre 2.0

Nothing.

We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

Wed, 13 Jun
KUL
PVG
5h 20m
Sun, 17 Jun
PVG
KUL
5h 45m
RM 1,122
Trip: 5 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 11 reviews
Overall
6.2
Boarding
6.4
Comfort
6.1
Crew
6.7
Entertainment
5.3
Food
5.7
KUL
PVG
Mediocre 2.3

The food was edible

After boarding they made us sit in the airplane for three hours before taking off for unnaounced reasons. They were very unhelpful with questions or concerns of the passengers, and would not let us get off the plane (where a much more comfortable waiting area was). It was 2 in the morning, which made it worse, and I missed my connecting flight as a result. The airplane seats did not recline.

BKK
PVG
Excellent 10.0

I was able to upgrade to sky priority and tot business class. Saved me a lot of time and to not have to stand in line. Great service over all.

The airport did not have a kiosk which was not convenient and created log lines for check in.

KUL
PVG
Excellent 10.0

I've heard bad reviews about China Eastern but it wasn't one of the best over seas flights I have had! Super comfortable! Great food and entertainment was all the latest movies. Looking forward to flying again

PVG
XMN
OK 5.6

On time

Food

BKK
PVG
Good 6.3

The price

Had tone bussed to the plane and temperature was very cold

Wed, 27 Dec
KUL
SHA
11h 25m
Sat, 30 Dec
SHA
KUL
28h 45m
RM 1,134
Trip: 4 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 40 reviews
Boarding
7.2
Comfort
6.9
Crew
7.6
Entertainment
6.2
Food
6.6
PEK
KIX
OK 4.6

Forty minute delay boarding with no announcement of reason why

WUX
PEK
Mediocre 2.0

I saw a price on Kayak app on my Iphone. I chose the Kayak price, no other 3rd party. Kayak re-directed me to Flight Network. Purchase the tickets, filled out credit card and all. Got a ticket purchase confirmation. Went to bed to wake up early in the morning to get early flight. Get to the airport, I learned from the airline the tickets were never issued. Called flight network and they tell me the tickets have been canceled because they were not able to secure the advertised price. This is misrepresentation and screwed up my whole trip. If a booking is done, the 3rd party should honor what they sale, even if they mess up. Moreover so that I choose the purchase on kayak option. Will never do it again, lesson learned. Will purchase elsewhere.

PEK
SZX
Mediocre 3.3

Crew served perfectly.

This flight was 13 hours delay. No any info and undated news from airport and Shenzhen airline. I was sitting in the airport for over 13 hours. NO food was supplied. All customers were desperate and annoyed.

SZX
PEK
Excellent 8.0

The departure from Shenzhen instead a typical Hong Kong departure is good, also the cost was good

Airliner should offer something to cover the seat at busisnes class instead just the blanket as other airliner do. The policy of no eletronics during the flight is not ok

SZX
SIN
Excellent 10.0

The service has improved and nice to travel with them especially when I'm star alliance gold member.

Nothing for this trip

Wed, 7 Feb
KUL
PVG
5h 10m
Sat, 17 Feb
PVG
KUL
5h 45m
RM 1,297
Trip: 11 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 4 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
KUL
LHR
Excellent 10.0

Staff!!!

Bathroom line

KUL
BKK
Mediocre 2.0

my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!.

KUL
MEL
OK 4.0

Cabin crew were unprofessional and not much caring Food was rubbish

SYD
KUL
Good 7.6

There wasn't a food preference option when booking through kayak.

SYD
KUL
Good 7.3

Not enough elbow space between fat passengers

Wed, 27 Dec
KUL
PVG
11h 25m
Sat, 30 Dec
PVG
KUL
28h 45m
RM 1,134
Trip: 4 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 40 reviews
Boarding
7.2
Comfort
6.9
Crew
7.6
Entertainment
6.2
Food
6.6
TNA
HKG
Mediocre 2.0

You can't even supply the flight yet constantly send e-mails asking how the flight was. You shouldn't offer flights if you can't book them. Then sending constant e-mails making it seem like they're booked.

HKG
JJN
Good 6.6

It got me there.

Vintage plane.

SZX
PEK
Excellent 8.0

The departure from Shenzhen instead a typical Hong Kong departure is good, also the cost was good

Airliner should offer something to cover the seat at busisnes class instead just the blanket as other airliner do. The policy of no eletronics during the flight is not ok

PEK
SZX
Mediocre 3.3

Crew served perfectly.

This flight was 13 hours delay. No any info and undated news from airport and Shenzhen airline. I was sitting in the airport for over 13 hours. NO food was supplied. All customers were desperate and annoyed.

WUX
PEK
Mediocre 2.0

I saw a price on Kayak app on my Iphone. I chose the Kayak price, no other 3rd party. Kayak re-directed me to Flight Network. Purchase the tickets, filled out credit card and all. Got a ticket purchase confirmation. Went to bed to wake up early in the morning to get early flight. Get to the airport, I learned from the airline the tickets were never issued. Called flight network and they tell me the tickets have been canceled because they were not able to secure the advertised price. This is misrepresentation and screwed up my whole trip. If a booking is done, the 3rd party should honor what they sale, even if they mess up. Moreover so that I choose the purchase on kayak option. Will never do it again, lesson learned. Will purchase elsewhere.

Mon, 19 Mar
KUL
PVG
5h 20m
Tue, 27 Mar
PVG
KUL
5h 35m
RM 857
Trip: 9 days
3.2MediocreShow reviews
Overall 3.2 Mediocre
Based on 2 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
KTM
KUL
Mediocre 2.0

Nothing.

They accused me of stealing water.

KUL
MEL
Mediocre 2.0

Landing & leaving the plane.

Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.

AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

Mon, 18 Dec
KUL
PVG
5h 20m
Thu, 21 Dec
PVG
KUL
15h 10m
RM 1,473
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 19 Mar
KUL
SHA
5h 20m
Tue, 27 Mar
SHA
KUL
5h 35m
RM 857
Trip: 9 days
Overall 5.6 OK
Based on 223 reviews
Boarding
6.3
Comfort
5.7
Crew
6.7
Entertainment
3.9
Food
5.0
HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

KTM
KUL
Mediocre 2.0

Nothing.

They accused me of stealing water.

KTM
KUL
Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

*
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