Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
The location The rooms are fairly small
Hotel was well located so you could walk to the shops and the door staff were very good at recommending things to do.. Reception staff were not very helpfull but i think the language barrier is a problem.
The hotel is conveniently located in the middle of thorough-fare street for shopping, recreation and dining.
It's central location My room was too small
Location is excellent, staff extremely helpful
Location and good customer service Nothing
My wife was very happy with the shopping area around the hotel. And close to MRT station.
Convenience to shopping and food.
close to nan jin road the rooms, they look old
Very comfortable stay. Room service was excellent and very fast. Although check out was 12, the hotel was very cooperative and let me stay till 2pm without any surcharge. Excellent staff. Highly recommended. Location also great for shopping in Shanghai.
Ambience and location Cleanliness
Great location. Spacious and very comfortable room. Staff was very helpful.
Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.
I had a very pleasant stay, staff was very friendly especially on Horizon club. My dining experience at Nadaman was execellent mainly due to staff.
Comfortable bed and the room is clean. Staffs are friendly too. If the hotel is located in PuXi whould be better.
Hotel staff were polite and helpful. Conveniently located. Relax and clean. Had good food within walking distant. Will go back again for next visit.
Awesome location at a great price. This was more a 3 star rather than 4 star hotel.
Location, service and friendly staff was very outstanding. Communication was excellent. I would highly recommend City Hotel Shanghai to friends and family. I would like to return to Shanghai one day soon and would certainly stay at CHS/ I didn't like the fact that I wasn't able to stay longer!!
Nice modern decor, friendly and helpful staff Bathroom is like something out of a hospital ward
Very good swimming pool, good breakfast of Western style The rooms need reparation
The room was so clean.Explaination was written by chinese.english and japanese. I'm japanese .so I was very helped .and the hotelman could speak easy japanese language .I didn't feel any stress.If had the opotunity to go changhai .I hope to stay this hotel again!
Very good location. Enjoyable restaurant, swimming pool and sauna. Excellent buffet.
Great location. Staff spoke English. Clean, comfortable rooms. Will definitely stay there again. No complaints.
Good value for money good service good location close to Metro station nice restaurant and friendly staff
staff are helpful. Location is great.
location is good. and hotel itself is classic. food disappointing. also altho room non smoking, the hotel is full of smokers and smoke in the public areas.
the location of the hotel , the bathroom was not so clean
All the staffs were excellent Nothing
The decor and artwork of the rooms was very stylish and comfortable, and quite avant garde Noise from traffic
great rooms large size with plenty of art deco character No satellite tv channels in English terrible breakfast and even though i changed rooms twice I could not find a room with both the internet and outside phone line working
Nice design, good concept that try to present art and culture of old shanghai by renovate the old building. well trained staff ! they all can speak english well and helpful. So plain breakfast and less choices. Just like continental breakfast that is not the concept of the hotel. they can do better than this by serving gourmet breakfast as the price for room is not low. By the way, the toilet in the room could not be flushed on the last day. One last thing is the payment. I did book with booking.com with USD but the hotel would charge in RMB. this amount converted to my currency in thai baht will have about 10-15% different even I paid by credit card. the hotel could do nothing and insisted that they could charge the card only in RMB currency ( that the amount is higher than USD ).
The staff is so gentle and professional .the environment is comfortable and suitable...I spent I great time..
Design of the rooms is very nice.
Perfect location, small luxury hotel. Ideal for romantic short stay.
We spent 4 nights in this amazing boutique hotel. We were given very special attention and the staff was so kind that we just felt like we were home. The very personalized service we received was an absolute highlight. The rooms were great as well, very spacious, all different (we got the chance to visit them), nicely decorated and very "design". The Molton Brown amenities were a plus. I would recommend this hotel to everyone - my friends, familiy, and colleagues.
Great location in the French Concession; very close to a metro stop, so it was very convenient getting around. Also, the room was enormous and redolent of Old Shanghai. The breakfast, while ample, was a bit so-so.
.Nothing I thougt the hotel was style over substance, the staff not particularly helpful, it took 4 attempts to get the air conditioning working. The hotel manager does not speak to guests. The breakfast was a disgrace. I will not be rebooking
Hotel was wonderful, but they had no confirmation of our booking through Booking.com. Fortunately they were not busy so accomodated us.
The decor throughout the hotel is luxurious. The Art Deco room was very comfortable and more than met my expectations. The bathroom was huge and extremely well appointed. A lot of thought has gone into providing "nice little touches". Although there are designated smoking/non-smoking areas in the restaurant, I did find the smell of smoke unpleasant.
location, very near railway station, various food available surrounding, walking distance to nanjing road. breakfast is not included in the room rate and very expensive, the room rate paid is not value for money since the hotel outlook is not like 5 star hotel
Very attentive staff Difficult location from which to find taxis
The rooms were very comfortable and showed great attention to detail from the huge and superbly comfortable bed to the tv in the shower recess. Service was attentive and efficient. On arrival we were escorted to our room and " introduced " to our room and all its numerous facilities. Room service was prompt and well priced.
Excellent. Top location for all Shanghai destinations. Spacious rooms (including standard Art Deco). Outstanding personal service and staff. Home away from home. Delicious breakfast options, al a cart & standard continental buffet. Flair, design and modern throughout. Welcome drinks, special spa offers, many extras etc (ask for upgrades, very receptive). Top of the line 5 star property that clearly offers more then the big luxury hotel chains.
Seems that pics of web are of another hotel or very old and not aupdated. First night received a very bad smelling room, staff came and pumped out something .....unbelievable from bathroom. Day after they gave us a better room. Will not stay there again. Price is not referred to what we received
Luxury and Class Nothing
The room smelt a bit like humid carpet. I missed having a small coffee/tea station in the room.
Weight room was spacious, with new equipment and quite. The treadmills have nice TV's mounted on them with many English Channels. They had a nice Jacuzzi, steam room, and sauna in the locker rooms. The pools was nice. View from the room was spectacular. The prices at the Spa were ridiculous. Even though we had 200rmb per person off vouchers, it would still be highway robbery at those prices. If you know Shanghai well, you can get a classy 5 star massage for half the price.
I really like the door guy, he new my friends name, even though he had not stayed in the hotel for 9 months. All the staff was friendly and the location was perfect. Location
Very comfortable hotel, superb attention to detail, very friendly staff nothing
Modern, clean and efficient. Good location and public transportation, such as the MRT Subway, is just a few steps away. The main restaurant on the 2nd floor offers an excellent buffet breakfast with great international food variety ; however, the staff needs to be more pro-active to ensure an efficient service. On several occasions there were no tables available, not because they were occupied by other guests but because they were not clean. The waiters, seems to be waiting for something to happen because some of them are not pro-active enough, seems they are waiting for instructions, or maybe they prefer to remain in their "comfort zone".
Nice, well furnished, comfy rooms. Professional staff. Good variety for breakfast. Coffee maker not the easiest to operate. OK location. Difficult to find taxi but ready access to Metro. Not the most helpful concierge.
I enjoyed the room and the facilities. Its very near most of the places I wanted to go to. Transporation like taxi and subway is so easy. I even took the subway from the airport straight to the hotel. I did not like the fact that my room was at the back facing another building. Service have deteriorated through the years.
Clean, Modern, Great Water Pressure AC & Heater is very noisy (it won't allow you to sleep at night), Bathroom has see through window so no privacy from the room, beds are very hard, not enough plugs for computers, iPhones, iPads, etc.
Staff very available and kind; the hotel is quiet, close to shopping area and places of interest
The hotel is modern and almost perfectly located in the Jing'An district of Shanghai. It is a 5 min walk to the Subway station and around the corner from a number of great eateries both Chinese and Western. Travel time to places like the Bund/Concessions and Financial District are less than 30 mins by Taxi even less by Subway. Most of the staff speak some English which was not always the case in other 5-star hotels in China. Concierge was well informed and more helpful than the average as well. Another reviewer mentioned that they didn't like the hard beds. I like the firm, yet comfortable mattresses they have. All 5-star hotels in China provide you with two bottles of drinking water per day. Swissotel's bottles were actually half-bottles. This is really nit-picking but I couldn't think of anything else I didn't like!
Clean & big room. Comfortable interior decoration. Attitude of staff in reception isn't like 5 star hotel. Not enough hot water to take bath.
The location is great.
We had a very good stay in the Swissothel non!
If you want to use subway, its one block away. Shopping is right in front of hotel.
A beautiful, luxurious room.
1 night stay before heading to Beijing. Great facility and restaurant. The hardest bed on which I have ever slept. Very uncomfortable. Like laying on a flat board.
big room a bit old fashined needs an uplift. there are better hotels and prices
The staff were all very friendly I would like more vegetarian food
Absolute luxury. Fabulous bathroom and suite. Nothing negative about this gorgeous place.
Great executive lounge, comfortable rooms, friendly personnel. The bathrooms still no separate shower and very small
the room was very comfortable - perfect location for exploring around shanghai. only stayed 1 night as a stop over before continuing on my journey, but gym was very good. i arrived at around 9am - normally check in is at 2pm; i asked if they could accommodate me; they said they could, but i would have to pay half a day extra!!! i have done this before at other hotels and never been an issue. also, first check in counter the staff said no room available so i waited an extra half hour and spoke to someone else who said there was a room available! crazy! also rooms looking a bit dated now, but otherwise comfortable; and yes i did pay the extra half a day! :(
should be free no $21/day
- Good breakfast selection Oldfashion shower
Location and convenience to subway and expressway. The shower was the worst that I had experienced in many hotels and that water smelled foul. It was impossible to regulate the water temperature. If I had more time I would have switched rooms.
spa was very nice and all staff were extremely helpful - definitely a pleasant place to be based out of, and a very central location for such a big, spread out city. lobby slightly dated, but possible it was just Chinese sense of decor. Recommend signing up for breakfast package, as we did not and ended up paying $50/breakfast for 2 which is ridiculously expensive over there
Modern, great service,, good food and wine. Convent to city and shopping. I will stay again.
the people working there really try their best and the service is excellent.
The location of the hotel is good. The pictures shown in bookin.com website is different from waht we got. the rooms needs refubishment.
Location, price/quality, gourmet corner! Room service comes very early (7.00-8.00 in the morning)
Closed to city center. Staff friendly. Have to modernize furniture of the room.
view, location lack of hairdryer in 5 star hotel?
Its location in Kowloon: close to all major shopping, traveling out, walking,view fron the window and outstanding stuff. No, I liked every thing
great location, rooms absolutely ok, especially the ones with a river view. The french named but chines produced red wine (in the minibar) was ridiculuously overpriced and among the bottom 5 wines I've ever tasted. The cheese platter (room service) was so poor it was laughable, again insanely overpriced.
Staff very helpful, polite and cheerful. Most spoke some english, particularly at reception. Hotel in the grand art nouveau style. Nice feel. Permanent bad drains smell in lobby area. Tried the two main restaurants, adequate only. Bar food fair. Breakfast very good. Incessant works, both in and out doors disturbing.
Fabulous views of the Bund and Pudong, the soft bed! (a rarity in China)
The front staff was very helpfull. they work dard to understand the guests requests. The internet business office. You should drastically improve it or get rid of it altogether. It is unbecoming of you.
Well styled in keeping with period of building
Very central location, polite staff and the view of the city. I always feel safe in this Hotel.
nice location, nice and friendly stuff, everything you need can be found in the surrounding area, easy to communicate in english language which is great for a hotel in china
Clean, nicely furnished room. Good location, 5 mins walk to Yu Yuan Garden (touristy shopping area of Shanghai). The hotel overcharged to my credit card (excess of approx usd 100), and when I asked for a refund, they refused to refund me in cash. At first, they asked me to consume food/services at the hotel to use up this excess amount, which is ridiculous! How can they even think of taking my money and then forcing me to consume their goods & services?! When I refused to accept this form of "refund", they told me that it will take at least one month to refund the money to my credit card. The hotel manager was uncooperative, and gave me the Take It Or Leave It attitude. So I was left with no choice but to wait hopefully for the hotel to return my money.
The hotel is a regular four star hotel with all the amenities we can look for at that rank. The room was clean and comfortable. The hotel overlooks a square with a fountain in the middle of a huge crossroads and it was a very interesting experience to see the local people gather there in the evening, jogging around the fountain, walking the dog, playing with the children. Worth to sit on the fountain and have a look in the evening. Exquisite!! As we needed an extra bed, the room was a bit small for that. However we rearranged the furniture and managed to put it comfortably by the window. The view from there is to huge buildings of flats. Not very interesting.
Always was OK
Roomy. New decoration. Hotel staff (e g Kelly) tried to be helpful. Close to old town tourist spots. Not on subway line. New brand name trying to learn international standards. Attached restaurant not synchronized with hotel service scope.
The rooms were great. Very modern and clean. The staff was kind, and most spoke enough english to be helpful. Overall, I thought it was a great value!
I reserved a double bed room for 8 night, I only got a king room. A staff promised us will changing by tommorow, but he never fulfilled it untill 8th days check out time. The bathroopartition made of glass & PVC frame is very unconfortable for us when shower and defecate. The breakfast never change from day to day.
Location close to the Yuyuan Bazaar was excellent. Very comfortable room, spacious, nice bathroom (would like to have had a bathtub, but that was only available in more expensive rooms). Nice lobby, halls and elevators. Pleasant staff. Reception staff did not speak very good English, so getting information on anything beyond the hotel was quite difficult (help with buses, for example). The breakfast was focused more on Asian items. Breads, pastries were very inferior to other hotels such as Holiday Inn and Days Inn chains in China. Coffee was very poor. An espresso machine and cream for the coffee would help. Gaudy decor.
free internet connection at the room breakfest service
Good location Very poor knowledge of english at the reception. Not friendly at the reception.
Beautiful decor and comfortable ambient. Value for money with added free services/facility such as breakfast and internet. I booked four rooms in all, but none were non-smoking as I have requested. The first male personnel was not attentive, and gave me a room with 2 single beds and 1 access card and 1set of breakfast voucher even though I booked a double room for 2 pax. He informed me that he was unable to give me a second card as the machine was faulty. Door gap was too large and allowed cigarette smoke to enter.
Beautiful view of Pudong from our big and luxurious room on 30th floor Airco was broken, but we realized too late to have something done about it.
the location, the staff and the amenities, most of all the hotel is very modern there was an odor emitting from the bathroom and the water was blue and rough. needed bottled waterto brush teeth
I enjoyed staying at the hotel very much. I had problem with my key. It did not work and I had to wait for someone coming up to replace the key.
Eton hotel (Shanghai) is located at a convenient location, there is a sub-way station opposite the hotel, a 24 hours convenient store next to the hotel and it is not too far from Pudong airport. More important, it is value for money. The receptionist does not accept to the offer price "USD 80.00" as booked, I have complaint to the "officer" and finally they agreed to the price. The check-in took around 15 minutes though I am the only one checking in during that time.
Revovation so main entracne was closed during my stay
View from window For check-in they required a deposit (extra to room charge). In receipt the currency is not indicated (USD or RMB?)
Excellent room and facility, nice view and location, very clean and comfortable, also reasonable rates Free in-room internet and sooner the nearby construction is completed will be better.