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|February||Best time to beat the crowds (4% less expensive on average)|
|January||Most popular time to fly (16% more expensive on average)|
Average price of a return ticket
|RM 3,593||(avg. price over the last 2 weeks)|
Good deal for a return ticket
|RM 687||or less|
You cannot fly directly to Palo Alto. KAYAK recommends you fly to San Francisco (SFO) (28.78 km from Palo Alto). From there you can rent a car or get a taxi.
San Francisco Airport is 29 kilometres from the centre of Palo Alto. View on map.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Palo Alto.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Palo Alto is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Palo Alto with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Palo Alto up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Excellent crew,service and great food."
Cons: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"
Cons: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Pros: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Cons: "Great airline great service. Haihly recommended"
Pros: "The friendliness of the crew and the comfort of the seat + size of the screen"
Cons: "Possibly more food options could of been better, only had western or Japanese option"
Pros: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Pros: "Simply excellent !!!"
Pros: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Pros: "JAL doesn't disappoint!"
Pros: "I didn't expect neck pillow on board"
Cons: "Seat wilder would be great"
Cons: "Why does the shorter of the two flights have more comfortable seats?"
Pros: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Cons: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."
Cons: "Leg room"
Cons: "Leg room"
Pros: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Cons: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Pros: "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"
Pros: "Clean :)"
Cons: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Pros: "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
Cons: "The service was so so and food was lousy"
Pros: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Cons: "The food was no better than any other airplane food."
Pros: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Cons: "Can't think of anything, really."
Pros: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Pros: "Nothing really special."
Cons: "They love the PA system. They want to make announcements in multiple languages all the time."
Pros: "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
Cons: "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
Pros: "Overall flight was comfortable and staff was friendly."
Cons: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Pros: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Cons: "Selection of video entertainment could be increased and improved."
Pros: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Pros: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Cons: "nothing really"
Pros: "Everything, from booking till landing"
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Cons: "Food is not that good"
Pros: "Upgraded to premium economy and the seat was comfortable. However the food was lacking. The snack was a collection of overly sweet bars and bread. The meal was okay."
Pros: "The food was good, which I didn't expect. The crew was kind."
Pros: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Pros: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Cons: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
Pros: "The service, food, entertainment, everything was perfect. Thanks so much"
Pros: "Comfortable plane, good service"
Pros: "Very spacious and comfortable, modern plane"
Pros: "The upgraded seating."
Pros: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Cons: "Some crew members from Hong Kong better make more effort to improve service skills."
Pros: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."
Pros: "Food is great. Crew are very friendly"
Cons: "The touchdown, it's not smooth"
Pros: "The airplane was quite and clean and the crew were helpful"
Cons: "Some items were not new and not in a good shape like the headphones and the pillows. The crew didn't pickup the plates after we finished our meal"
Pros: "The crew was very good and consistently accommodating"
Cons: "Nothing actually"
Pros: "The crew were cooperative and the supplies were good"
Cons: "The chairs were not comfortable and the toilets were so dirty"
Pros: "Great food on ANA flight from Malaysia to Tokyo."
Pros: "stewards very polite"
Cons: "seats uncomfortable"
Cons: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Pros: "Very comfortable"
Pros: "High quality fit out, amazing flight crew, great food."
Cons: "Movie selection could be greater."
Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Pros: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "One of the best inflight meals. They serve snacks on top of main meal."
Cons: "The shuttle bus to the plane was crowded. Limited movie options."
Cons: "Food was a bit salty. Bread was so cold."
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Pros: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Cons: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Pros: "crew was very polite and everything was smooth."
Cons: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
Pros: "The middle seats were seperated, so I had my own arm rests"
Pros: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Pros: "flight attendant in business not as nice as sfo to narita"
Cons: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Pros: "Treated with respect and calmness."
Pros: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "The food provided was tasteless"
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "Choices of food."
Pros: "Young, pretty, and charming stewardesses. :-)"
Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Pros: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Cons: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Pros: "The food was great. Very responsive flight crew."
Cons: "There was no information about connecting flights before landing."
Cons: "Missed connecting flight due to delays from first flight"
Pros: "crews have good attitude"
Cons: "flight from kuala lumpur to narita is not for mobility impaired person, one has to take a flight of stair down to tarmac then board a bus, then on to the airport itself."
Pros: "Service is good"
Pros: "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
Cons: "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
Pros: "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
Cons: "No personal screens, and the United flight crew seemed very impatient with me and others."
Pros: "I was feeling sick and the flight crew checked in on me multiple times, very helpful!"
Pros: "They automatically moved my luggage to the next plane. No need to go through customs in Tokyo."
Cons: "The Price."
Pros: "Boarding was fast. We almost missed our flight! Be prepared for security, immigration, then shuttle to your gate. Don't get distracted by the good cheap eats, and omiyage!"
Cons: "United Food for international flights is not that good. I've had better with Delta."
Pros: "Food was good. The crew were very friendly and smile all the time :)"
Cons: "I couldn't check in online myself and choose my own seat. There was no leg rest."
Pros: "Crew was polite."
Cons: "No in-seat screens. Wifi-based entertainment system makes sense but is buggy and makes it hard to watch a movie all the way through. Also, no power for keeping device charged while using the entertainment service."
Pros: "Crew were extra polite"
Cons: "Two-hour delay nearly caused me to miss connection"
Pros: "Outstanding service both from the ground crew as well as the crew on board. My boyfriend got food poisoning at some point before the flight and started to feel terrible and the flight crew took good care of him."
Cons: "The plane was very hot once the meal service was over and they wanted folks to sleep."
Pros: "Crew is fantastic. I have flew many many airlines but have never found crew so friendly and service was impeccable. Planes were relatively new which is usually case for majority of the foreign airlines flying long distance from USA. I had ordered Asian Vegetarian Meal. I'm an Indian American and this meal was much better than Air India provides. Will fly again ANA for sure!"
Pros: "Staff was courteous, comfortable flight"
Cons: "Vegetarian Meal was poor. Hindu non-vegetarian meal had mystery meat."
Cons: "Vegetarian Meal was poor."
Cons: "The 747 still hasn't been retrofitted with screens on the backs of every seat. The food was not great either."
Cons: "movie choices were poor and picture quality bad.."
Cons: "Eva is great airline , better then a lot of the competitors. However during the lag between Taipei and SFO we did not receive any drinking water unless requested - on any other airlines they always provide small bottled water , For the long lag of the flight liquid is essantation."
Cons: "Surfboard charge not very good"
Pros: "Crew is very professional and helpful. I like the sticker for the transfer flight."
Cons: "They just seem overworked and perhaps that is why they don't smile as much as I would expect. The movie selection going back to SF seem much less than going to Taipei. Selection seemed much more limiting. I wished there is a way to be more environmental with the plastic cups. Perhaps give everybody a re-useable cup in the beginning and we keep it throughout the flight. By the end of the flight, each person wasted at least 8-10 cups. That is a lot of waste."
Cons: "We could not get our seats assigned prior to check-in, and therefore had middle seats for a 12 hour flight."
Pros: "Entertainment and arrived 1 hr early as scheduled."
Cons: "No priority boarding for passenger with kids. Beverages needs to be offered routinely. Passenger should be served wirh food, awake or not. No loot bag offered to children."
Pros: "Great experience flying with EVA, boarded late but still arrived on time, better food than other airlines though still airplane food, flight attendants very courteous and nice"
Cons: "For such a long international flight, I would suggest offering more water throughout flight as I've appreciated on other airlines"
Cons: "check in at SFO was chaotic on the outbound flight, and the guy at the counter really fought me on the price of my surfboard bag. he wanted to charge me $300, when it was really only $100 for the size of bag I had. I called ahead and made sure of the size limit for the $100 fee and even went and bought a new bag to hold my boards specifically to fit. Also, had to go to a separate counter and wait in a separate line to pay the fee, which took quite a while and seemed VERY unnecessary."
Cons: "Just fine only 2 hrs overlay"
Cons: "Looks like the KUL to TPE crews were not happy about their job or dont want to service folks. Hope EVA can retrain them."
Pros: "Everything is good. Overall we had a better experience comparing KUL to TPE."
Pros: "Great food service, comfortable chairs, and adequate entertainment on the screen."
Cons: "Crew members pulled out my earphones when they could have just asked me to take them out. It was a bit pushy of them and others still had their earphones in and they let them leave it in upon landing"
Pros: "Good on board entertainment. Helpful service. Easy flying experience."
Pros: "Crew was very attentive."
Cons: "Plane was cold."
Pros: "staff was friendly. Planes very comfortable. Wine the whole way home. Movie selection great. I had a whole row of 3 seats together to myself for a 12 hour flight #winning"
Cons: "I didn't like the layover but that had nothing to do with Eva air. Eva air was great and I would def recommend to others"
Cons: "No instructions for passengers who are in transit. Instructions on where to go would help. This could be done in the flight before we disembark and also at the exit gate."
Pros: "Very comfortable flight"
Cons: "The food was awful."
Pros: "Great service! Modern planes with comfortable seats, great entertainment selection with your own personal display, and places to charge your mobile devices. I'd like more leg room because I'm tall, but their seats are WAY better than USA based carriers. Food is pretty good considering it's airline food. EVA is one of my top choices for SE Asia Travel."
Pros: "Big TV screen in front of me, and plug for USB charging. Nice selection of Hollywood movies and TV shows (latest Game of Thrones and Downton Abby)."
Cons: "food could have been better"
Cons: "Movie selection was lacking\ Bathroom floor was wet; I needed to wipe ti up myself"
Cons: "Need more choice in movies."
Pros: "I got a few min sleeps"
Cons: "A day filled with econoy class travel is not my favorite thing."
Cons: "There was an hour delay before takeoff due to some maintenance issue. Otherwise, the overall experience was good."
Pros: "The Crew is so helpful and professional from Ground to in the Air everywhere in US, Taipei and Thailand."
Pros: "the crew was very helpful and pleasant. I liked the compass feature where you could see the plane's progress. It would be nice if there was also a way there could be a camera with a live stream of what was below us for those of us who never seem to get a window seat."
Cons: "The food on this flight was inedible. Luckily I wasn't particularly hungry."
Pros: "Good Customerservic."
Cons: "It's possible to told all the costumes that if they r sick or fought please wearing the mark . Thx you"
Pros: "Flight was not booked out so I had even more room to lay out."
Cons: "Nothing i didnt like"
Pros: "Smooth flight :)"
Cons: "Eva Air is excellent, its just the 8 hour layover in Taipei was not.."
Pros: "Comfort was good as was the entertainment."
Cons: "We noticed prior to boarding that our seat assignments were NOT what we booked! Our flight was on April 1st and the airline claims WE or the "travel agent" changed our seats on Dec 21st! The seats were changed from adjacent seats to all aisle seats (NONE adjacent)! These seats include our 8 year old twins, the airline claims WE made the change, WHY would we have our 8 year olds sit by themselves for a 12hour flight from Asia??!! This is ridiculous! I do NOT believe the crew did their job to correct this situation and were quite accusatory about US being responsible for this obvious screw up! I am still not sure who changed our seats but it really makes me think twice about booking again through KAYAK or with EVA Airlines!"
Pros: "crew was very friendly and caring!"
Cons: "delayed flight (just an hour or so)"
Pros: "Staff is friendly and patient, knowledgeable and efficient. Professionalism is top notch. Excellent experience."
Cons: "Not a thing. Smiled my entire 10 hour flight."
Pros: "price was very good I like the times of the flight easy quick transfer to my next flight service is excellent I would say any time possible I will fly EVA"
Pros: "Still got to my destination on time"
Cons: "Left an hour late"
Pros: "Customer service"
Cons: "Leg room"
Pros: "Excellent staff, excellent food, good entertainment options, and I particularly like that the hand soaps in the bathroom are bergamot-scented :)"
Pros: "Staff, service, craft cleanliness and amenities were great. Good entertainment options."
Cons: "The food was terrible. I've flown on a lot of US-Asia carriers, and the options and quality of the meals on Eva are pretty sad. There are only ever two options for main courses; an Asian and Western one. One meal I had the fish was very tough, practically fossilized. The overall taste and look for all the meals were of substandard budget frozen meals you'd get at a 7-11. The side dishes are perfunctory, mostly inedible (usually some "charcuterie" of cheap, over-salted meat/fish on an afterthought of a salad, plus some weird gelatin mold with corn or whatever random cheap ingredient). The special order meals I had for my young children were pretty acceptable."
Pros: "The flight was good"
Cons: "Airline did not let me choose seat. I'd like to be able to select seats next time"
Pros: "All EVA air attendants are very helpful. Excellent service."
Pros: "Always on time. Outstanding service and food. Comfortable. Clean. Best prices. Best schedule. Another reason why American carriers are among the worst in the world. I avoid them at every opportunity."
Pros: "Overall great experience ! The treatment,food,movies ... everything was beautiful from my point of view . Next time im traveling and for anyone that is doing so ill highly suggest Eva airlines. My trip was from San fran to thailand and nack to San fran btw. Anyways much love and ty for the experiance !"
Pros: "Congee breakfast was good, bathrooms are very clean on EVA airways. Large in flight entertainment touch screens"
Cons: "Air was very dry and temperature was cold...no way to adjust airflow. Did not provide enough water...very dehydrated after flight."
Pros: "The food was very good. Got on the hello kitty flight which was fun. On the return flight a toddler was crying nonstop and a flight attendant was very helpful in calming her down. review"
Cons: "The screen and sound need improvement in the entertainment system. Need more new movies."
Pros: "Seats are very comfortable. Good service on board. Food is delicious and actually tastes like food."
Cons: "Delays & late departures."
Pros: "nicest bathrooms i ever saw on a plane."
Cons: "no wifi."
Pros: "There are a ton of movie options. They try to have good food choices. The crew is very nice."
Cons: "The movies kept blacking out or stopping so I had to keep "rebooting them". Other passengers had different choices than me (and ones in the same flight class). Had a very difficult time to be comfortable. Bathrooms were messy by a couple of hours into the flight."
Pros: "Service and flight were great"
Pros: "Everything! Not one bit of a complaint!"
Pros: "I always use Eva on my flights to SE Asia. Always professional friendly staff."
Pros: "It was OK"
Cons: "Flight was late 30 minutes."
Cons: "My checked bag was opened from Jakarta to San Francisco and my tripod, monopod, video slider and and sunglasses were stolen. This is unaccepted. I'm trying to get in touch with the company, but it looks like they dont care about it."
Pros: "The in flight service was great.. Crew was excellent."
Cons: "both flights had 2 hours delay... also lugages cames with next flight."
Cons: "Not one of their newest planes."
Pros: "Stopover in Doha fun. The people are so friendly."
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Pros: "طيران ممتاز"
Pros: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Cons: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Pros: "Crew helped with my bags."
Cons: "Lack of film choice"
Pros: "good service, good food"
Cons: "staff could be more cheerful towards travellers"
Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Pros: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Cons: "Food was disappointing. No western option despite it being a London bound flight."
Pros: "Nice airlines"
Pros: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Cons: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Cons: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
Cons: "in flight entertainment interface can be improved to be more user friendly."
Cons: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Cons: "horrible customer service at the airport. very unaccommodating."
Pros: "Good service from cabin crew"
Cons: "Seat is quite small compared to other flight"
Pros: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Cons: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."
Pros: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Cons: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Pros: "everything went perfect , tank you KAYAK"
Pros: "no time now"
Cons: "no time now"
Pros: "The seating, crew members, and entertainment was really good."
Cons: "I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?"
Pros: "Excellent crew and service"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "food was good"
Cons: "all my flights were delayed"
Pros: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Cons: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Pros: "I liked everything about it."
Cons: "My trip was to long but it wasn't there fault. I was so tired."
Pros: "Service was very good"
Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Pros: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Cons: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Pros: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Cons: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Cons: "I had to ask for wine to 3 different hostess's"
Pros: "Flight was good. Cabin crew very good. Food good."
Cons: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."
Pros: "Food came out 1 am melb time ,2 hours after departure ."
Pros: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Cons: "Boarding a bit haphazard"
Pros: "Friendly crew Good choice of food and beverage"
Cons: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
Pros: "Good timing"
Cons: "Evry thing"
Pros: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Cons: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."
Pros: "it makes my trip wonderful. Thanks quatar airlines and kayak"
Cons: "I miss my bag because the stuped worker. I arrived to my country without bag"
Pros: "The food"
Cons: "My seat did not incline"
Pros: "Attentive flight attendants, good entertainment selection, and yummy food."
Pros: "Excellent Service"
Pros: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Cons: "The food and the Duty Free shopping selection could improve a little bit."
Pros: "On time, comfortable, decent food"
Pros: "Airport lounge"
Cons: "Overall excellent service"
Pros: "I got premium economy and I wasn't sure why, again!"
Pros: "I wish I could say something, but I cant."
Cons: "Flight was initally delayed 1 1/2 hours to depart at 1:00am it happens. Upon boarding, I noticed the planes legroom was close to none. Within 10 minutes of being on the plane the power shut off, lights out, air flow cut off. Lights turn back on although air doesn't and the captain re assures 10-15 minutes. 2 1/2 hours yes 2 1/2 hours later he says 10-15 minutes again and says the same skit explaining they fixed the problem. Plane turned off again. At this time it was close to 5am and I chose to take my carry on and head towards the front of the plane. The captain has no answers for the alarmed passengers, in which all they could say is if we step off tge plane we choose to leave the flight. Almost in the tone of a threat. We were all fewring our safety for the 9 hour trek over the pacifac ocean. After going back and forth for about 45 mins they finally said if you dont feel comfortable follow me and we will try and locate later flights for you all. 60 of us left the plane and ultimately got flights 12-24 hours later. Horrible experience, horrible communication, no appologies, and on top of that they did not send my bag with the correcr plane, in which I had recieved it 4 days later. My replacement flight wqs on EVA air. Much better airline in which I will never travel with China Airlines ever again."
Cons: "It delayed too long and lead to missing my flight from San Francisco to Boston, the line to immigrate was too long and just 1 hour connect flight due to the delayed in Taipei"
Pros: "The flight was fast. Seating super tight. Food was mediocre. But because flight was fast, didn't have to suffer tight economy seating for more than 11 hours."
Pros: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Cons: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Pros: "turbulence not bad."
Cons: "Lady passenger arguing for 20minutes with 3 fight attendants about her luggage not being near her seat, because bins were full. she should have been kicked off plane. i kept getting bumped on right shoulder every 8 minutes by people walking up or down aisle. so, no sleep."
Pros: "Clean plane."
Cons: "The dinner upset my stomach, leading me to get sick once I got home."
Pros: "Quiet cabin - no crying babies or toddlers"
Cons: "Food was terrible; will choose different airline in future for long haul trips"
Pros: "good entertainment options."
Cons: "food was not very good. The hot towels were cold. There was no one from China Airlines to help the 50 minute delayed passengers from the BKK to Teipei flight get through security and transfer to Teipei to SFO flight. It was very hectic with large crowds at security gates."
Cons: "The cost public transportation made miss the flight and i had to buy a new ticket and i was not helped at All when i called the company"
Pros: "Crew worked diligently."
Cons: "Couldn't check in online. Was within the 24 hours check in time."
Pros: "China Airlines has decent food menu and on-board entertainment. Overall a good flight experience."
Cons: "I just hated the frequent delays."
Pros: "Would recommend it!"
Pros: "Entertainment - good choices of movies and newer LCDs."
Cons: "Compared to Delta where they proactively offer unli cocktails and drinks to business class and comfort, I've never had one offer in my return trip. Had a technical malfunction twice which caused me to miss my 7am connecting flight by 2 mins. The next plane didn't even bother to wear for 2 mins even if they caused the delay. They gave a 250NT lunch voucher and asked to what til the next flight in the afternoon. That was the longest flight I experienced coming from New York."
Pros: "The second leg of a trip (Taipei to SFO) was on a newer plane. Staff were courteous and prompt."
Cons: "Original flight was delayed. I was placed on another airline, but heavy weather delayed this by a bit over an hour. Somehow a very tight connection still was met, but my baggage did not make the connection. So far (one day later) they have located one of my bags and said it will be delivered soon. The other is still missing."
Cons: "Flight was cancelled, no notice, made us go off site to explore other options, no solution, booked another airline"
Pros: "Seats were quiet comfy, great movie selection on a personal touch screen tv, delicious meals and drinks."
Cons: "Not enough toilet rooms for the amount of the passengers it caries"
Pros: "- Extremely helpful flight crew attentive to your needs - Pretty good food options and tasty too. - A great selection of current movies and TV shows from around the world will help pass the time"
Cons: "- Terribly cramped seating in economy class (you get what you pay for)"
Pros: "Good flight crew"
Cons: "Hard to understand English and didn't exert enough effort to let the connecting flight wait for 5 mins. Had to extend half a day doing nothing in the airport instead."
Pros: "The crew didn't nag that I can't watch a movie on my mobile, even during take off and landing. That's highly appreciated. I also could tallies my GoPro during the entire flight, no negative comments from the crew, unlike many other regional carriers here."
Cons: "The IFE screens are very small and dated. There are big IFE boxes under the seats limiting your feet real estate. Food was mediocre at best."
Pros: "food and crew members were great."
Pros: "direct fight"
Cons: "rude passenger who refused to put down his arm rest in between us. the food was really bad. our seats got switch after airport check in."
Pros: "It was good. I would flight China airlines in the future."
Cons: "Was told I had a window seat but actually had a center seat in the center section"
Pros: "Amazing. Cant wait to go back on this 777 airplane!"
Cons: "The meal I had requested for my family and I was not available. Very disappointed."
Pros: "Long delay."
Pros: "Friendly staff. Food was good."
Cons: "They lost my luggage and their response was "we don't generally track Our baggages. Our system doesn't do that.""
Pros: "Extremely attentive cabin crew."
Cons: "had an extensive entertainment selection, unfortunately the old, low resolution tv screens made it difficult to watch the films/tv."
Pros: "See Above"
Cons: "See Above"
Pros: "Definitely good value for money and I had flat bed and comfortable sleep. Crew was friendly and helpful but feel somewhat lacking in general sense of professionalism as compared to airlines like Singapore Airlines."
Cons: "Nothing much to dislike and I would definitely use the airline again."
Pros: "Crew ! Very quick and accomodating"
Cons: "Oh the veggies in the noodles was kinda overcooked but the noodles is delecious"
Pros: "Attentive staff, good selection of entertainment"
Cons: "Disorganized boarding, very cramped seating"
Pros: "The hospitality, the quality of the meals, the movie selection, the free alcohol, the leg room. You get a lot more for less, that I've experienced whe you fly on an Asian carrier."
Cons: "This time we had a long layover in Taipei."
Pros: "I liked the blankets, food and movie selections."
Cons: "The cabin crew seemed to give full cans of beverage to the Chinese and people from Taiwan, but only graced westerners with a cup."
Pros: "Lovely staff!"
Cons: "Was freezing at times, AC was too high, but otherwise great!"
Pros: "Crews were nice ."
Cons: "Not serving enough water during freight."
Cons: "not enough toilets for a full flight - I had to wait a long time each time I had to go. The food was good, however, I didn't feel like I got a full meal. I ordered gluten free and did not get a substitute for bread in the evening or morning meal and didn't even get yogurt in the morning. I was glad I brought some bars with me just in case."
Pros: "The upgrade to business class"
Cons: "The waiting time for transfer"
Pros: "On time. Roomy seats. Good customer service. Food was good."
Cons: "Didn't fly from Atlanta."
Pros: "Great service and fantastic infotainment.."
Cons: "The strange touring of the boarding gate access .. Terrible AT THE luggage UPON arrival No assistance from China Airlines.. For their customers.."
Pros: "Friendly crew, flight attendant remembers that I'm English speaking though I look Asian!!"
Cons: "Food could have been a bit better as far as more flavors."
Pros: "I got a chair with reclining foot rest. Yay!"
Pros: "Services were excellent from stewards to customer service rep on the phone."
Cons: "Felt kind a cramp. I guess this is normal for econo flight"
Pros: "Long slow lines at check in was very frustrating. Attendant pulled us out of line to bring us to kiosk but kiosk could not help us and we had to go back to the end of the now longer line."
Pros: "Staff is young and cute. Everything else, they need tto learn."
Cons: "Seating was horrible, my assigned seat, reserved two months before was given to some one else. And I got the shitties seat for this long flight which did not reclyned. imagin sitting there for a 10 hours plus flight. Food service and quality was horrible. The staff walks around never even offered water, not to talk about refillls with food. Connecting flight times were not adequate, Realising that I paid extra money to the ticketing site for the change of fligjts. Just bad first time experiece. I will never fly this airline again."