They lost my luggage.
Great flight and awesome views.
My bags are still not with me, I have filed a report and sent an email to China Southern. Not sure what to do next, i have nothing to wear.
The crew was exceptionally attentive. The plane is comfortable and all staff professional and polite.
Boarding was chaotic but once on plane it went smoothly/
The flight was delayed
Excellent flight experience and value. Crew was exceptional and professionally friendly.
Long had no vegetarian choices other than snacks.
It was very unorganized & when asking for information the staff members of China eastern were unhelpful & unreliable & Very UNORGANIZED!
Staff helpful. Flight comfortable.
Flight departed 35 minutes late and we spent all of the time sitting in plane on tarmac. Also, not really a criticism of THIS flight, but on previous flight China Eastern list my bad and have not been very helpful in assisting me in recovering it.
Comfortable flight, leg room ok, lots of free movies, 2 excellent meals given.
Flight was delayed one hour. Also, different legs of the flight are inconveniently scheduled. I had a 5 hour layover in Shanghai and a 14 hour layover in Kunming. Other airlines I’ve been on have offered a free hotel room when the layover is longer than 8 hours, but China Eastern didn’t.
Nothing about it
Rude staff in spite of paying almost close to Cathay Pacific, journey date was forcefully changed just days before traveling with a layover time of 16hours instead of the original plan of 3 hours so was forced to stay overnight at a shitty hotel provided by China Eastern, Check in baggage not handled at Kunming by staff, airport hotel not inside airport, but 20mins away in some dirty part of Kunming, not even in the city. Taxi from airport to and from hotel had no space for checkin baggage and they had to be kept on our laps. No food provided at hotel. Very discomforting experience overall.
Lots of free movies. Leg room was ok. Flight left on time.
Boarding process totally chaotic. Entire ground left to stand in rain on tarmac while gate agent stood on stairs to plane checking boarding passes. But the main problem was China Eastern list my bag and 24 hours later I STILL do not have it. They have been very unhelpful in assisting me to recover my bag. I should also add that I was not able to pre-select my seat, but it worked out ok. Also China Eastern cancelled my return flight and is sending me home one day later than originally scheduled without any apology or compensation.
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