Flight was three hours late, worse things is flight attendant said no drinking water available only juice
Station manager, Mr. Habibur Rahman was very helpful to reschedule ticket. He is very cordial and cooperative. We wish BG has more people like him. Cabin Crew Kobita and Taslim was good and Captain Enam is the best. Cabin was clrean.
Inside temperature was very cold and there was not enough blanket for the passengers. But Ms. Kobita was apologing on behalf of BG. Kualampur BG staff did not search much and said no seat availavle on 27 February. But station master Habibur Rahman helped us get three seats. When we were in the plane we saw one fourth seat was empty.
The price. Biman Bangladesh offers the best fares which is the only reason anyone would choose to fly with them.
Biman bangladesh airlines are consistently late. Almost all of their employees display laziness. Check-in and boarding are never easy or pleasant.
The lunch was fresh and very tasty. The personal entertainment system worked well and there was a good variety of programmes. The plane itself was a brand new Boeing 737-800 and was in very nice shape. The crew announcements were consistent and thoughtful.
The service was okay. Not great, but satisfactory. The flight departed 45 minutes later than scheduled time. This seems to be the rule rather than the exception. Not sure if this is a Dhaka Airport problem or a Biman problem. Or a bit of both. The landing in Bkk was hard. The pilot pulled the brakes quickly and forcefully immediately after landing. Not sure why.
Flight was delayed by ~3 hours due to runway closure. Missed connecting flight from Kolkata, and Biman Bangladesh didn't take any responsibility.
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