Find cheap flights from Kuala Lumpur Airport to Middle East
Good to know
|March||Best time to beat the crowds (2% less expensive on average)|
|June||Most popular time to fly (7% more expensive on average)|
Average price round-trip
|RM 2,968||(avg. price over the last 2 weeks)|
Good deal round-trip
|RM 448||or less|
Good deal one-way
|RM 245||or less|
Top tips for finding cheap flights to Middle East
- Book at least 5 weeks before departure in order to get a below-average price.
- High season is considered to be May, June and July. The cheapest month to fly to Middle East is March.
- Morning departure is around 14% cheaper than an evening flight, on average*.
FAQs - booking Middle East flights
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Top 5 airlines serving Kuala Lumpur Intl to Middle East
Scores according to KAYAK customer reviews
Cons: "My flight got canceled but nobody responded from flyus.com"
Pros: "Amazing trip Qatar airline is great"
Pros: "Very pleasant and comfortable flight with QA."
Pros: "All great experience!!!"
Pros: "As always crew magnificent"
Pros: "Food was good and crew"
Cons: "Old aircraft from Doha to Dhaka."
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "As always the crew was so nice...really catered to our needs on the long flight."
Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Pros: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Cons: "On the A350, the seat doesn't recline much. It was quite uncomfortable."
Pros: "aircraft so silent"
Cons: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Pros: "Great staff, great comfort. Great airline!"
Cons: "The boarding system is somewhat confusing with 5 different zonings."
Pros: "Crew as very helpful"
Cons: "passenger seated next to are rude"
Pros: "Crew was exceptional. QSuite very comfortable."
Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Pros: "Crew was professional"
Cons: "Plane is dirty Food is disgusting Bags treated so badd"
Pros: "Plenty legroom with Qatar. Food good."
Cons: "Everything good as usual"
Pros: "Seat where comfortable and thank needed more leg space"
Cons: "Good was poor bcz going and back was same menu of choice of food."
Pros: "Staff were fantastic."
Cons: "Better movies please."
Cons: "Long trip"
Cons: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pros: "Entertainment system, crew responsiveness"
Cons: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Cons: "Entertainment for a 4 hr flight was terrible"
Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."
Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."
Pros: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."
Pros: "Nothing much."
Cons: "I think airplane was small in Doha to Amritsar sector . There are not too many flights"
Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Pros: "Staff was great"
Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Pros: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Cons: "I enjoyed their meal and services wanted to be Oliver Twist"
Pros: "Just that the food is quite small but the variety is OK."
Pros: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."
Pros: "Good service!! Good food!! Great staff!!"
Pros: "quick eficient"
Cons: "long flight"
Cons: "Bad app don’t trust"
Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "Foods, crew are accomodating and all sevice facility are very good"
Cons: "Just update the movies regularly"
Cons: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"
Pros: "Entertainment always the best!!! The spacious seat and quick check in system"
Cons: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"
Pros: "Double seat on economy class upper deck"
Cons: "Flew airbus 380 all the way and it was super comfortable!"
Pros: "Fabulous flight and trip to Australia"
Pros: "My first flight with Emirates. Excellent all round"
Cons: "Food was pretty bad."
Pros: "Smooth flight, courteous staff"
Pros: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Cons: "Cannot think of anything I dint like"
Pros: "The staff was excellent"
Cons: "The wet bun for a snack was terrible."
Cons: "Emirates chairs couldn't decline recline"
Pros: "It felt comfortable."
Cons: "I didn't like my seat placement this time round. Was put in the seat infront of business class as no other option. Really uncomfortable."
Pros: "The individual were uniform polite and professional, even in the economy section of the craft which is not always the case in some airlines. Boarding and deplaning via two entry / access points; something all airlines should seek to do."
Cons: "Things like the plane layout which focuses on maximizing seating space over common space like toilets (not enough) and cross craft aisles so crew and passengers could do more than just one thing at a time; issues the crew had nothing to do with. Rather plane designers being pushed to maximize seats over all else."
Cons: "The crew was not friendly and very slow. I was flying with an infant and a child and have had excellent experiences on a number of other less expensive airlines and I am disappointed that I had bad service on Emirates business class."
Pros: "Excellence !!!"
Cons: "Flight was really hot ; i was almost suffocating. They kept the AC closed for an hour till the take off !! Wayer surved was hot ! Disappointing experience unfortunatly!!"
Pros: "The food this time was amazing...The time of boarding was good. No delays"
Cons: "The touch screens were hanging making it difficult to watch movies. Also they served a lot of booze to people and one of my neighbours vomited in arrival. It was a mess"
Pros: "crew food"
Cons: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
Cons: "1- Crew seemed less professional than European countries destinations ( An Egyptian crew gave me wrong direction about my seat at the entrance of the plane ) 2- Wifi service was not working, though they said the plane is equipped with WIFI ( i checked with the cabin crew, she said maybe the area..however throughout all the travel flight, there was no WIFI )"
Cons: "Seat a little uncomfortable even with mattress. Food not great."
Pros: "I loved the bigger screens and the fact that I could watch movies from the monument I boarded and did not have to wait until take off! I also loved the use of real cutlery in economy. The flight was fantastic. The toilets in economy are spacious too."
Cons: "The leg room could be a wee bit better. Then again, I was in economy."
Pros: "The crew make Emirates great.....but the tools they have make the job easy."
Cons: "Found the seatbelt a little tight when sleeping, as it has to go over the blanket"
Pros: "Food nd entertainment"
Cons: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Pros: "They boarded us very fast."
Cons: "The food is same"
Pros: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
Cons: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
Cons: "Baggage collection slow still waiting"
Pros: "Great entertainment. Crew was calm and professional."
Cons: "Food was ok, but I've had a lot better on Emirates. Low carb options would make it amazing."
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "A380 Emirates get better every time"
Pros: "The Airbus was very good -as comfortable as possible in Economy."
Cons: "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."
Cons: "The crew wasn't as attentive to me as they were to the gentlemen on the plane. Felt a ignored quite a bit."
Cons: "Long walk from flight to the immigration Tooo tooo long"
Pros: "Everything is wonderful"
Cons: "Tight Economy Class seats"
Pros: "Great entertainment options, crew is freindly and helpful. Early Check-in was easy, fast and convenient."
Cons: "Leg space, seat cushion needs to be more- it seems claustrophobic, timings for the flight- need some as a day time flight rather then being up all night, going through the channel of air bus to the flight...."
Pros: "I like Big TV"
Pros: "i liked the neatness and welcome"
Cons: "i did not like the food"
Pros: "Everything was amazing."
Cons: "Nothing. Great flights"
Pros: "Before we can reserve Child food while selecting the seats now no more, can this option be available again."
Pros: "Emirates flight and on flight services were Superb!"
Cons: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Pros: "Overall experience was good"
Cons: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Cons: "Food came before alcohol :)"
Cons: "No information re cancelled flight, board at Dubai indicated flight delayed with no time or boarding gate. Over 300 people at Emirates / Qantas customer service desk and 2 operators. Only found out that the flight may be cancelled from an email from kayak. Eventually got on a flight 6 and a half hours later. When leaving the board still said ek5101 delayed. I am sure if left up to Emirates / Qantas we would still be sitting at Dubai looking at the board."
Cons: "I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic ."
Pros: "This is the 4th times I use Emirates and they maintain their standards. The entertainment is very good, a lot of new movies and tv shows, in many languages. The quality of the plane is still amazing, I love Airbus even in economy class and I am 6'2 tall. So enough space for my legs, the plane seemed to be pretty new. Love it. No problem during the boarding. Staff very efficient at that time The same during the flight. they were there to provide us a high standards services. Thank you Emirates."
Cons: "The food portion were pretty small BUT there were some leftover that the crew agree to give if you asked for. So at the end not too bad."
Cons: "Us passengers are obviously an inconvenience to the crew"
Pros: "Comfort and space inside aircraft is excellent, very good entertaiment and movies"
Cons: "Some stewardesses were in a bad mood and responded badly to passengers"
Cons: "Tv and food"
Pros: "Comfortable for that sort of journey"
Pros: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Cons: "In-flight entertainment films were a bit limited"
Pros: "Flight arrived on time."
Cons: "Boarding was unnecessarily chaotic."
Pros: "Entertainment and food are always reliably good on Turkish."
Cons: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."
Pros: "The Turkish Airline crew are treat you as guests not as customers."
Pros: "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Cons: "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."
Pros: "Food and plane"
Cons: "IST transit"
Cons: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
Cons: "Turkish airlines broke my luggage. Made inquiry online, have not hurt from them."
Pros: "Everything went well"
Pros: "Good seats, great staff, good food, luggage service on time, excellent price!!"
Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Pros: "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"
Cons: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
Pros: "All was really good"
Cons: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
Cons: "Our name wasn’t on the plane first ! After a while our names showed up than the plane left 25 minutes earlier and we were stuck in the airport and no one try to help they just informed us after 4 hours that we need to pay 600$ penalty!"
Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing"
Pros: "All the stuff very kind"
Cons: "I don’t like the airport service for well chairs"
Pros: "The service"
Cons: "No entertainment. Late boarding."
Pros: "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."
Pros: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Cons: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
Pros: "The staff was kind and well spoken on the flight."
Cons: "The gate staff was not forthcoming with information and both of my flights were delayed by an hour and no one shared info with passengers."
Pros: "The plane was too hot"
Cons: "Plane too hot"
Pros: "Good food, new movies and good leg space"
Cons: "Flight was delayed by an hour, luckily managed to make my connecting flight"
Pros: "Food as per.always was.great and choice of entertainment also good."
Cons: "Bording was delayed because of inbound flight delays."
Pros: "Food and service in business class were exceptional."
Cons: "Lie-flat seats hard as plank boards!"
Pros: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
Pros: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
Pros: "Everything was good... nice and neat crew, airplane clean and comfortable, good service food was good."
Cons: "The bathrooms are way and far back... and we are not allow to use Business Class."
Pros: "Food and crew amazing..I guess Turkish airline going to be best"
Pros: "Crew and flight itself was great."
Cons: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "Screens at each seat"
Cons: "Food was terrible, the WiFi wouldn’t work even at $15"
Pros: "Fantastic journey no problems at all thanks kayak....."
Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
Pros: "Boarding was on time. but food was very bad."
Cons: "I reserved my seats for all my destinations . And paid for that in advance. TURKISH airline refuse to give me the same seats and they said this not exceptable for them . I was very mad ."
Pros: "Nothing Really Nothing"
Cons: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Pros: "Comfortable, on time and as always good service from Turkish Airlines"
Cons: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
Cons: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Pros: "Turkish is always consistently excellent"
Cons: "I liked everything. They are very accomodating towards passengers with special needs."
Pros: "Service and team"
Cons: "The flight was cancelled and I still didnt receice my refund."
Pros: "Comfortable and uneventful flight - just the way it should be!"
Pros: "The flight was on time"
Cons: "The boarding process was not orderly"
Pros: "Quality of food, great wine."
Cons: "Check-in Colombo was chaotic, no supervisor on duty to help organize the passengers"
Cons: "UNCOMFORTABLE SEAT IS BUSINESS CLASS, VERY OLD AIRCRAFT. LAZY CREW, ASKE FOR A BLANKET AND TOOK 2 HRS TO GET ONE ONA 4 HR FLIGHT"
Pros: "I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice."
Cons: "This leg was pretty much ok. Took an hour + to receive my baggage."
Pros: "The food was really good. Had the chicken sausage with pasta and mushroom."
Cons: "After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck."
Pros: "In row 27 window seat. Had a great view of the Maldives."
Cons: "The entertainment."
Cons: "Free internet"
Pros: "Crews were nice"
Cons: "Better movies and free internet in flight"
Cons: "The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment"
Pros: "Everything was great!"
Pros: "Crew was great. Lots of leg room"
Cons: "Many screens weren't working properly"
Pros: "Decent crew and food. Fairly punctual."
Cons: "Check in was so slow. Slowest check in I’ve known."
Pros: "Excellent flight apart from the delay!"
Cons: "Leave on time!"
Pros: "Planes and entertainment was amazing. Flight crew very good and friendly."
Cons: "The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful"
Pros: "In economy class good enough leg space when compared to other airlines."
Cons: "Head phones connections does not work most of the time."
Pros: "It was all positives from the time we check in until we arrived in Kindon."
Cons: "They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals."
Pros: "Behavior of crew and food. The service was excellent. The flight was clean."
Pros: "Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting."
Pros: "All crews they are helpfull"
Cons: "Food same going and coming times"
Pros: "Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!"
Cons: "seats are small but otherwise it is 5 star airline. love Srilankan."
Pros: "Friendly service."
Cons: "Boarding process could improve"
Pros: "The crew were lovely. Great service from crew and good food."
Cons: "The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together."
Pros: "Crew was very nice"
Cons: "Food was with a lot of chilli and very spicy"
Cons: "Flight was late and because of that we missed adelaide flight"
Pros: "Friendly crew and great food"
Cons: "Delay to take off"
Pros: "Acceptable but not exceptional as expected"
Cons: "Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it."
Cons: "The service. The worst I have seen."
Pros: "Good service"
Cons: "Not enough leg space, cramped seats"
Pros: "Flight was delayed for 2 hours"
Cons: "Flight was delayed for 2 hours."
Cons: "The airline needs to work on the human touch(crew). I did not understand why the immigration were questioning foreign travels for no reason. Lastly can’t reach the customer care number always gets disconnected."
Cons: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."
Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us"
Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us."
Pros: "Friendly crew"
Cons: "Despite requesting children’s meal, they were not available. Chicken meatballs were disgusting Overall, if it isn’t curry then it’s not worth having. Their curry was very nice Limited movies"
Pros: "comfortable timing for india."
Cons: "1.we seated at UL 604 / 52K video was not updated , one one movie was displayed. 2. Crew was asking options i food ( non veg ) but they ere delivering what they had , question is why they asked option when they don't have option of serving. 3. Crew was pathetic. They discriminate with respect to whites and Indian's. Its really bad."
Cons: "Felt like a second class train travel."
Pros: "Courteous & helpful crew."
Cons: "Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens."
Pros: "Staff.. food"
Cons: "SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever.."
Pros: "All went well"
Cons: "Flight started on time, landed earlier, nice crew and good food good food."
Pros: "The food & beverage selection"
Cons: "Seats were cramp and in illrepair."
Pros: "Besides the outstanding food and service, the jet was a brand new A330. Of course, the jet pales in comparison to Boeing 787 in its design and comfort."
Cons: "The passengers were ill-mannered."
Pros: "Nice lounge. Good food. Friendly staff"
Cons: "Flight was late, may not be their fault"
Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Cons: "No headphones on flight from Columbo to Gan Island"
Pros: "Good veggie food, courteous and attentive staff and, quick transit"
Cons: "Inflight entertainment could be improved - most categories fo TV shows had only 2 or 3 episodes"
Pros: "On time, efficient, served a light breakfast"
Cons: "Would have looooved a coffee :P"
Pros: "Friendly crew Good in flight entertainment"
Cons: "I reserved a single seat separated by a structure of some kind in the middle aisle but instead got a seat in a middle aisle with 3 seats total in that row without any seperation"
Cons: ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
Pros: "The plane was on time ,all good"
Cons: "A little more leg room... but all in all. Not to bad"
Pros: "Crew was not very friendly."
Cons: "Checking in for flight was not very good. Counter help was not well informed/trained."
Pros: "Crew was great. Food was excellent."
Cons: "Boarding process. Everyone rushed in when the gate was opened. No sequential boarding."
Pros: "Great crew. Old plane. Late arrival. Great food."
Cons: "Business class seats are old."
Cons: "Better aircraft"
Cons: "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"
Pros: "Great aircraft"
Pros: "you ripped me off"
Cons: "you ripped me off"
Pros: "You ripped me off"
Cons: "you ripped me off"
Pros: "Best in flight entertainment for any airline I've used"
Cons: "More food options"
Pros: "Superb service!"
Cons: "Install IFE, organize the boarding process. Blankets on given on request"
Pros: "Good in flight entertainment, low cost, service okay"
Cons: "Bad service in terms of understanding things."
Pros: "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"
Pros: "The crew was amazing, the seat was excellent"
Cons: "Having the luggage checked in transit without going out to open it for inspection"
Pros: "Food and service were good, so was inflight entertainment"
Cons: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
Pros: "Crew are very helpful."
Cons: "Need reclining seats"
Pros: "Despite a shortage of Flight Attendants on the Flight the ones that were working did an AWESOME Job serving the Passengers ."
Cons: "For the sake of the Flight Attendants more Of them to help."
Pros: "Flight was on time."
Cons: "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."
Cons: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"
Cons: "Delayed for 2.5 hours."
Pros: "The plane is new and clean"
Cons: "If the flight was on time. The flight was delayed which resulted on missing my connecting fllight to Denver. I have to stay and wait at the San Francisco airport for 19 hours"
Pros: "Good food."
Cons: "The lost my luggage from Manila to Bangkok. I had to travel on to Phuket without my luggage for 4 days. It was mind over matter to get to speak to anyone. I called 3 to 4 times a day to get my luggage. What a nightmare. I had to by extra clothes to survive. Nothing like flying 15.5 hrs, 5 hrs."
Cons: "Seats did not recline very much. Hard. Food was very plain and starchy."
Cons: "Ventilation/in flight air conditioning, checkin lanes and waiting time"
Pros: "another Airline"
Pros: "Crew was great."
Cons: "We didn’t appreciate the delay."
Pros: "Great crew"
Cons: "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"
Pros: "Truly friendly, service minded and happy cabin crew."
Cons: "A bit messy for the boarding but partly as unruly passengers"
Pros: "On time flight"
Pros: "onboard service was good"
Cons: "17 hour delay"
Pros: "Nice seats in business, good food, nice crew."
Cons: "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"
Pros: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Cons: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
Pros: "Checking in took a very long time because we explored every option available to upgrade me to business class which turned out to be non-upgradable. By the time we finished, the staff was concerned that we might not make it to boarding time because my husband has limited mobility due to a back surgery a couple years ago. They suggested using a wheelchair to speed up the immigration and boarding process. We’re frequent travelers but why we never requested a wheelchair, I simply don’t know! But thanks to their wheelchair suggestion, we made the flight just in time."
Cons: "We bought my husband’s business class ticket back in May or so but because we weren’t sure where I was going to be, we couldn’t get me a ticket until a few weeks before our flight. Due to my unpredictable schedule, we opted for an economy ticket, thinking that it would be easy enough to upgrade me to business. We were wrong - my ticket turned out to be non-upgradable, which was ok for me. It was our first time to travel as husband and wife so it would’ve been nice to sit together, but I’m 5’0” and fit in the economy seat just fine anyway. What was NOT ok was when we were boarded and were waiting for the plane to take off, I brought a lunch box of cut fruits to my husband. A flight attendant was introducing herself when I came so I said hi, but she completely ignored me. She even offered to chill the fruit in their fridge, for which I said thanks, but she didn’t even look at me; neither did another attendant who cheerfully offered him magazines. There were only 2 passengers in the business class so my husband suggested I sat next to him, but I declined and went back to my seat, promising to come say hi every once in a while during the 9-hour flight. Fast forward to a couple hours later, I kept my word and came by. The flight attendant was quick in kicking me out saying I didn’t belong to business class so I had to go back to my seat. I did. My husband said to her that I was having period cramps (true) then followed me to my seat and sat with me for a bit until I asked him to go back to his seat so he could be more comfortable as he’s 6’2” and simply was too tall and the economy seats were too painful for his operated-on back. Was I perhaps too short for the flight attendants to notice?!? I had to ask for a toiletries kit 3 times before they finally gave me one just before we landed after all! Obviously, those in the business class are treated like gods; those in the economy are second class citizens."
Pros: "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
Cons: "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."
Cons: "The lounge is awful."
Pros: "Comfortable seats , clean modern aircraft ."
Cons: "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"
Pros: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Cons: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
Pros: "I was in a window seat for this flight with no one in between me and the man in the aisle. It was nice to have some space to spread out in."
Cons: "I am about 6 feet tall and the leg room was terrible. I was thankful that the person in front of me did not recline, other side their head would have been in my face."
Pros: "The plane we use airbus 321"
Cons: "None so far so good , the only downside was we use stair in manila airport not the bridge which is connected to the airport building"
Pros: "Again lovely food and crew. Same good seats as the A350 from LHR."
Cons: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
Pros: "Great crew - polite, friendly and helpful. Excellent service. Good selection of wine. Special meals can be arranged in advance."
Cons: "Delayed 20 minutes due to Manila airport congestion."
Cons: "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."
Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Pros: "Clean toilets."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."
Pros: "The crew were pleasant."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."
Pros: "Nothing really"
Cons: "Food needs to be improved, really not that great , the ice cream in biz class wasn’t even hagaan Daz , some cheap chinese brand , the entertainment was so so the seats weren’t even comfortable for biz class, when parking at the terminal they did not open the door in 1st class so it was tough to get out"