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The cabin crew were inattentive. Call buttons went unanswered or were deliberately left. The service was basic. The crew allowed economy class passengers to continuously use our business passengers toilets and spaces, frequenting my space which was an annoyance. The toilet I used were a total wreck with cabinet panel doors left open. On a second visit it was all too apparent that someone had urinated all over the commode and the open panel door. Ridiculous is an understatement ! Not enough due courtesy or cooperation was extended to us the business class passengers when we were trying to stow away our hand luggage. To serve a plate of open mixed nuts then take off is a nonsense as I saw how those plates slid off and caused messes on passengers within my view. The business class seating did not recline enough. The entertainment on offer was totally substandard for the well travelled international passenger whom is woed by other carriers. On my return trip there was no entertainment at all on offer, very strange. Biman is a joke !!! The very dated aircraft interior left everything to be desired. I have deliberately kept many snapshots as evidence. Business class passengers pay that extra for a reason. The whole compliment of passengers for the entite plane were boarded and unboarded through our cabin areas, totally unacceptable and unjustified. The time I tried to purchase two on board duty free items, surprise surprise, yet again was told some nonsense and it was yet again another negative an experience. So overall, I will endeavour never ever to make the mistake of flying with any such substandard an airline whom a-z seem to be either be guided by or employ "clowns" whom are not in touch with the realities and ongoing standards being maintained by other carriers.

Meal and snack was tasty and piping hot. Plane was brand new 737-800 in great shape. Entertainment system worked as described although there were some glitches with movie playback and the Moving Map program. The flight departed BKK on time! Crew were pro and attentive.

Bit of a hard landing in Dhaka, but maybe that's how the pilots have to do it?

Everything but the food

Food was two bland steamed fish dishes in the low calorie meal. Please have more variety as done in the past.

fligth was great, seat good, meal good, etc

our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great.

Friendly and efficient

Bus boarding

Wow! An excellent airline! Superb service, great movies options and goid food!

Food provided on plane and dinner and breakfast included at Dhaka airport in transit area. If you have a visa you can stay in a hotel but I didn't want to pay for the visa on arrival.

Airport is full of mosquitoes

We hit bad turbulence just up from Calcutta. But the pilot used his skills to get us to a new altitude and the flight smoothed out. Kudos to the captain and his crew. Good job.....................I don't like that we paid good money for the flight and flew on a Bombardier Dash-8 rather than a Boeing 737-800 like on the way to Calcutta.

Snack was really bad (white bread, mystery filling) and some dry cake. They could do better. Maybe shingara or chanachur, or even peanuts. Or even potato chips.............I liked that the flight departed on time.

Overall pleasant staff. Price

Boarding ...... but that was probably more a function of the delays at Customs. Lounge very bland...... but clean.

Food - excellent Entertainment - good choice of films Crew - Friendly

Some crew members are really rude. Asked for a juice and one of them turned as if she didn't hear me. If you can't handle passengers, why become a flight attendant in the first place?