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|Top route||Manama Bahrain Intl to Mumbai Chhatrapati Shivaji|
|Top airport||New Delhi Indira Gandhi Intl|
Pros: Nothing was “great”. Food was reasonably good. The staff was courteous enough.
Cons: Delay for 2 hours after boarding, with no Air conditioning.That’s unacceptable. The entertainment system not working even after resetting by the crew. I was told many seats had the similar problem !!
Pros: Crew was good. Seats suck. Mine was not even working. Had to call the crew 4-5 times to recline and upright.
Cons: No wifi, no entertainment, bad seats.
Pros: Food was good
Cons: Very poor boarding process with unnecessary security checks at the gate with long lines, no priority for business class passengers, old dirty seats, had to ask for blankets and basic amenities, service was poor. Not up to standards for other airlines for business class travel
Pros: Food was good
Cons: No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations
Pros: Crew was excellent serving food and beverages when needed. Answering and helping with toiletry needs too
Pros: Crew was answering and helpful.
Cons: Entertainment if not available should be able to switch the power off
Cons: Clean bathroom
Cons: Upon arrival was told that pcr test is required. Airline did not communicate this in time to me. Asked air india staff to change/rebook ticket. They told me that i have to do it online. I went online there was no option to rebook. Sent an e-mail with booking ref for date change agreeing to even pay fare difference, no reply received from Air India. Pathetic service
Pros: The seat was spacious.
Cons: They could have provided a pillow. The entertainment choices was very poor.
Pros: They were ok.
Cons: I think so.
Pros: Seat was not at all comfortable.
Checked in bag was found damaged when it arrived at belt in kochi. Officials didn’t bother to lodge a report.
Cons: Crew was not helpful
Cons: Crew sounds mean and lies often
Why do they have to lie???
Cons: Treating international travels with respect
Pros: FOOD WAS OKAY
Cons: NEED IMPROVEMENT IN CUSTOMER SERVICE, I DONT THINK I WOULD EVER TRAVEL WITH AIR INDIA. VERY VERY VERY POOOOR SEVICE.
Pros: Pathetic experience all around
Cons: pathetic experience
Cons: poor customer service by Airindia
Cons: pathetic customer service
Pros: Crew members not responding,tv not working,seat not comfortable
Cons: Better entertainment,comfortable seating
Pros: Tv not working,seating not comfortable
Cons: Poor costumer service.
Cons: It would have been better if you would have told me that I need a transit visa in delhi,terrible customer service and ridiculously poor responsibility through your team of reservation that cost me to loose my 600 dollars for nothing coz they refused me to board on plane,and when I called you from airport,you never responded back to me, I am not recommending anyone to book their flight through your website
Pros: Food was decent
Cons: This flight needs a total rehab..... the amount of electrical failures it has, it might be a disaster waiting to happen
Pros: overall safety is good
Cons: media is not at all working and its hard on such long flights without media especially when you are traveling with kids
Cons: Cleanliness of the flight. Horrible bathrooms.
Pros: Horrible. Airhostess was not respectful towards other passengers.
Cons: Cleanliness! Bathrooms were horrible. Absolute no maintenance.
Pros: Time to destination with non stop flight is excellent.
Cons: Crew addressing elderly people, My mom was provided food until she went and explicitly asked for food.
Pros: Checkin bag missed. Worst Air india
Pros: 1 check in bag missed. Launched the complaint and still no use.
Cons: Make sure no bags misssed
Pros: Crew is very poor
Cons: Face wipes was needed
Cons: Face wipes was needed
Cons: Social distancing no middle seat precautions
Cons: Air India promises to give you minimal service and maximum prices due to COVID.
Horrible business class seats
Cons: Air India needs to be competitive and offer better services that is on par with other international airlines.
Cons: Staff Printed wrong boarding pass @ IAD leading to issue clearing security!
Cons: No entertainment at all even in business class
Pros: The care the staff have taken during pandemic is good.
Cons: They should have entertainment.
Cons: Food given was veg even though i had asked for non veg. The flight attendant said they can't give non veg. Attendant not helpful
Cons: AirIndia did not support me at all in this emergency situation of corona. very disappointing.
Pros: Spanking new dreamweaver aircraft.
Cons: Non working usb ports, stale entertainment fare need to be addressed urgently
Pros: Crew OK. Non functional remotes, usb ports...Outdated entertainmennt content...below average catering needs.....even hot towelrolls were not provided. I flew Singapore Airlines and Emirates....excellent passenger care. Air India operating an international route should choose better craft and services ....imperative
Cons: How about rendering the airline private, perhaps then, to survive, they would improve services. Now they are over-indulged public sector
Pros: Crew was amazing and seats confortable
Cons: Some USB sockets and screens did not work
Pros: on time flight and landed early
Cons: serve napkins and sanitizer
Cons: Easy and friendly check in and inflight courtesy.
Pros: Crew was friendly and helpful. Took good care of wheelchair bound passengers. Landings on this trip were exceptionally impressive.
Cons: The entertainment system isn’t the greatest, but in the iPad era this is not a big negative.
Cons: It could have been better if it would have been on time and not delayed 2 hrs and I could have made my connection and not have to pay more than $200 for another flight. I am livid. Never again with Air India!!!!
Pros: Nice charming very cooperative.
Cons: More than satisfied wonderful.
Cons: A more approachable crew.
The outlets did work for the USB connections.
Cons: The filthiest plane I have ever been on. Never again.
Cons: Poor communication about arriving— time at destination and need to stay seated at 30 minute point. Flight attendants are slow and clueless.
Entertainment system is limited. Aircraft feels old.
Pros: It was a flight!
Cons: It seemed like the crew didn’t care that much about the flight—halfway through there was like toilet paper and other trash in the aisle and no one cared to pick it up. Just felt a little hopeless.
Cons: Entertainment system was limited with poor sound quality even in Business. Monitor is too distant in business. Food was mediocre. No announcement was made 45 minutes before landing in Tel Aviv, just an announcement at 30 minutes forbidding movement to the restroom.
Tea and coffee were not offered frequently in Business even though several seats were empty and attendants were not overwhelmed.
Announcements in English were confused and confusing.
NO SIGNS at gate explaining 26 A was for business and 26 B was for economy and these gates were a 3 minute walk from each other. No staff to advise until finally an announcement.
Lounge is ‘tired’ with limited food selections.
Disappointing all around.
Cons: The flight had mechanical issues. They made us sit until 10 pm but still no flight. Then they asked us to go home and come back next day! When we tried to check/in, they said there are no more seats. Then they finally put us on another airline which departed in the night! This is a nightmare. You should not entertain Air-India on your website. I was totally exhausted and taken for a ride by poor airline management.
Cons: No movies no music broken seat old fashioned
Cons: My suggestion that at the time of boarding your staff behavior not good. As well you should supply hot napkin for freshness
Air India bases the majority of its international operations out of its primary hub in Delhi. Flights are common throughout Asia and the Middle East, while services are also available to Europe, North America and Australia. The scheduled network spans across more than 30 countries and the United States is one of the most prevalent with 5 separate destinations. A secondary hub in Mumbai focus on domestic flights within India.
As a member of Star Alliance, Air India partners with carriers, such as Turkish Airlines, Air China, United Airlines and Lufthansa, to offer customers efficient transfer times and greater departure options. Separate codeshare agreements are in place with Hong Kong Airlines, Japan Airlines, SriLankan Airlines. Air India Express and Alliance Air act as subsidiaries, narrowing their attention towards budget-conscious regional travel within India.
Airbus and Boeing are the preferred manufactures of aircraft for the fleet. Boeing planes, such as the 787 Dreamliner, are preferred for long-distance international flights, while narrow-body Airbus airliners like the A320neo are chosen for shorter routes within Asia. A rising sun with a red background is emblazoned on the aircrafts tails, while some of the fleet have Star Alliance livery.
Passengers can choose between Economy, Executive and Business Class. Economy provides a comfortable space for budget-minded travelers, while Executive Class offers more legroom and is perfect for those traveling for business. In First Class you’ll find a cabin arrangement that ensures you either have a window seat or aisle access, with flat reclining beds. The First Class section has space for only 12 people, resulting in a private and peaceful journey.