Would you like to save as your currency permanently or for this visit only?
My husband and I stayed at this hotel resort for 2 nights, 3 days - July 2009. Staff were very friendly and helpful. The atmosphere of this hotel was wonderful. Beautiful location and setting. The lagoon access room we reserved was wonderful. One of 3 infinity pools was right off of our balcony - perfect! Room was well stocked, clean and comfortable - definitely 5 star.The outdoor facilities (swimming pools, pool side service, water sports) were great! Many complimentary water sports to take part in - water aerobic class, kayaking and snorkelling to name a few . The sea was a bit rough the first and third day but the water temps were perfect! Gardens were in immaculate shape! While at the beach free towels were offered to use and also a small cooler with water, mister and cold facecloths! However not all the restaurants were open and the ones that were open were not all that exceptional which is what you would expect from a 5 star hotel which is as expensive as the Al Bustan.. T...
I stayed in this hotel in August 2012. It was the hot off season for Muscat, so the hotel gave me an excepionally low rate. This was the best deal I have revieved from a Ritz Carleton ever. Great pool and beach area. Hotel lobby very nice. However, the food was only average.
The incredibly beautiful rooms and grounds; the food which was for the most part gourmet; the extremely professional staff; the location/beach Value for the money....it was definitely on the expensive side.
Stunning contemporary hotel with as real luxury feel.
the gardens were amazing and the breakfast buffet fantastic and included in the price the rooms had showers only it was a shame there was no baths, the lighting made if difficult to see however made the rooms look great. The room design was all about making them look fantastic but they lack practicalities like some where to put clothes or hang towels. The hotel is on the beach but it's not a pretty spot there are better beach hotels like the omani dive centre
The friendliness and efficiency of the staff - nothing was too much trouble. Food was great. The setting is not ideal being near to a factory but other than on the beach you can't see it. The beach is average.
courtesy of the staff, design and quality, attention to detail, feeling special
Relaxation, good spa, excellent gym, very good dining lack of private beach
The Hotel is very relaxng, well laid out and is enjoyable to stay at.
Club Room offered excellent value for money and staff were very helpful and efficient
health club price
The shower in the room, most standard room in most five star hotel don't have separate shower that's one thing the other thing is restaurant with the swimming pool togethere, I've been some of the five star hotels and some of them only have bars along the pool area and the kitchen is in side the hotel, especially in big cities. Yes, I don't like the room because no kettle to make tea or coffee, no hair dryer.
hotel design and layout is great, specially the pool side. Very inmature staff and inexperienced, the check in took us 2 hours and we had to change all room categories in order to get connecting rooms despite my request earlier. My credit card was charged three times (by mistake!) so i ended up paying triple the amount
the L.tea lounge and the bar the location of my room was on the top of ball room, and was noisy at night.
The relaxing atmosphere & the nice beach To start with, the hotel ended up charging me 150 omani rials extra upon checking out. I did tell them about it 4 days ago & they still have not resolved it. Your beach is easily & frequently accessed by construction workers who walk along the beach during their lunch breaks. I do not believe this is acceptable & makes your guests uncomfortable especially the ladies. The hotel was way too expensive for the services offered. For that price I could get into a more luxurious hotel in Dubai where I live.
The breackfast buffet didn't have as many choices as other 5 star hotels I have been to.
Muscat is a low-key location. It's ideal for a relaxing break if you don't want to spend a lot of time touring sights and shopping. The hotel staff were always friendly. We booked a club room to take advantage of the lounge facilities. The complimenary breakfast was simple but adequate, while evening canapes were poor and not worth the room price. I also got severe dysentry from the Christmas Day buffet so staff hygiene is clearly a concern. Our biggest frustration was effort to get our bill after each meal. It took repeated requests and >15 mins every time.
Spacious, comfortable rooms, good quality beds and products. The fact that we were not told that the full buffet breakfast was inc in our cost until the 3rd day!!!
the atmosphere, room service and quality
- Very nice location not too far from Muscat. Very suitable both for business and pleasure. Nice hotel garden with swimmingpool with ocean views. Private hotel beach. 4 restaurants in the hotel. - Quatity is good and very authenic Omanian. Price hoever is pretty international.
The situation overlooking the Arabian Sea. Convenient for airport and town. Satisfied overall
Very good location and the food was excellent the price
we liked the hotels stunning location on a cliff looking out over the ocean and the restaurant at the cliff edge Pool needs updating/refurbishing, didn't like the fact that we couldn't open the bedroom window
The sea view rooms, the large size of rooms, the breakfast buffert Poor bar and snack outlets
Beliggenheden og udsigten The hotel is worn and was overbooked. The elevator was always busy, it was not possible to get a table outside the restaurant not even morning or evening. Had booked a smoking room but it was not possible to open any window at the room, which is making the room unbearable to stay in, even for a smoker.
The staff was very friendly and helpful with the luggage and they were very patient The bed linens need to be upgraded to match the other Crown Plaza hotel's linens
Service and facilities were really excellent - it took a while but eventually on check-in they found my reservation and were exceedingly polite and helpful. The hotel was beautiful and the staff very helpful. No.
Located within easy walking distance of nice selection of coffee shops and shops. Friendly staff and locals. Whilst clean, the room was dated. For the price it was not good value for money.
The club house
My room was on the second floor and had a nice view of the sea. However even though I am a platinum member with Holiday Inn (same group), I was not allowed access to the club floor lounge and there were no upgrades or any perks allowed. I think that the Holiday Inn group need to examine their policies regarding an upgrade because in any other Intercontinental hotel there is always an upgrade but not in this one. This hotel just does the minimum needed and their customer service is not very friendly or helpful. One needs to ask for a higher floor because the hotel has a nightclub on the lower level and you can hear the "thump" "thump" of the drums as late as 3AM in the morning. The concierge does not have information about restaurants and tours and the hotel is very unhelpful about giving information about independent operator tours. There is no doorman to help with your luggage which I thought of a strange for a five star hotel
Facilities were great but the bar and food prices were a bit on the expensive side. The staff were excellent and I would recommend this hotel to anyone. We will use it again.
The Service of the people, they just go out of their way to serve you. The hotel is well designed and decorated and the rooms are that too. It was a comfortable experience as a whole.
Everything you need available 24hrs, beautiful views and gardens Expensive
Sheeting on bed had holes in. Staff at checkin were very unhelpful
The friendliness and effiency of the staff the perfect location and the excellent food
The room was a bit over priced for the age of the hotel. In room entertainment was inadequate since the TV was many years passed it's prime. The addition of the DVD player was a plus.
Location Very noisy outside and dark hotel.
My time in the hotel was brief as I had a full agenda but the business centre was very useful mid trip. Courtesy and value for money ranked highly.
Nice room. Ex-high price,higher than 5* hotels in Dubai.Very smal parking area,open parking in this v.hot country?! Average restaurant and meals.
the apple a day thing... the bed pillows...too high/thick
Staff professional treat Food for room service sucks, internet connection disappointing and prices are over rated.
More of a business hotel. Staff could not give me a bill because the hotel room we paid for in advance. I thought its odd that I cannot get a zero balance bill in case there are issue that come up later. Duty manager helped sort this out however.
Clean, comfortable rooms & friendly staff . The hotel is in a convenient location for the Airport and popular areas, such as the beach & shopping malls. The Tajin restaurant was particularly good value for money and the level of customer service far exceeded our expectations. exceptionally good. The fact that they blocked a large amount of money from our credit card for the reservation, without making this clear at the time of check-in.
Nothing Gave me the wrong room and had to enter on someones else room. At the reservation they said at the beginning thatthere is no booking done and had charged me a much higher rate. Then they found that they had a problem and
Courteous staff, prompt service, wide variety of choices from the room service menu, although it is on the pricier side. However, the food is really good. An item from the minibar was missing (not taken by me) and I was charged for it. However, after telling the front office staff that the item was not taken by me, it was removed from my bill.
The staff was quite helpful. Once they found out it was our honeymoon, they graciously upgraded our room to business class and popped for two free drinks in the bar. First of all, if you're coming to Muscat for a getaway, don't stay in this neighborhood. It's quite urban and far from everything, including the cute old town area. The hotel calls itself a 4-star but it is barely a 3-star. We were upgraded to a business class room upon arrival and when we walked into the room we were extremely disappointed; we would have been disappointed had it been a regular room. The rooms were small, outdated, and not comfortable. There was mold in the bathtub and the bath products left our hair dry and brittle. Worst of all, the staff messed up our massage reservations so we were unable to have massages on our honeymoon. All in all, our stay was a major disappointment.
Their pool is wonderful and the Olivios Cafe had fantastic food. The prices were a little expensive.
Staff was very friendly and helpful!
The rooms, coffee and the food at Olivos was phenomenal
proximity to airport cost
poor check in / check out, but apart from that.... very good.
Could not Check in until 1am! I arrived at the hotel at 11pm!
Close to Airport and Exhibition Car Parking space is not enough
Very limited choice of restaurants and not normal Golden Tulip standard of food
only stayed at your hotel for 7 hours, while waiting for later flight home in London. The room was fine, and the evening buffet was excellent! However the reason we stayed with you, was to send words, pictures, and video to London. Myself and my travelling companion are both journalists, and were working from the Hotel. We found your internet service very poor and slow, and for most people working from a Hotel away from home or office, internet speed is of paramount importance. if you want to attract business people to your Hotel, internet speed, ease, and access in your rooms is very important!
It was close to the airport This hotel it too expensive for what a dump it is. This is a hotel that should have be either raised or totally remodeled a long time ago.
Pleasant hotel,clean but in need of refurbishment. Staff were very polite and welcoming. Convenient location for airport which is ideal for the business traveller. Bar is lacking in atmosphere. I thought the bar lacked atmosphere, however as I only stayed for one drink this was not a problem
hotel staff is cold. swimming pool is cold. furnitures in the room are old. BUT prices are high. I really don't understand why it is a 4 stars hotel !
Positives: 1. Location 2. Parking 3. Room size 4. Staff friendliness 5. Breakfast variety and setting Negatives: 1. Sound proofing poor 2. Table lamps with broken or missing floor switches 3. Inconsistent towel supply; varying every day 4. Some metal works in bathroom rusty 5. Armchairs were useless and I challenge any human being to be able to sit comfortably on them (later got them changed with slightly better but still uncomfortable ones). 6. Delivery of morning paper inconsistent, one day there, another day not. 7. TV picture quality very poor 8. Refrigerator not cooling (later got it replaced with a working one) 9. No advertisement of New Year party held in the hotel (found about it the day before by accident) 10. TV size not matching with room size 11. Poor lighting in the room.