The legroom was the worst I've seen in a long time. I'm 6' tall and my knees hit the seat in front of me. Seats would also not recline. Crew was not particularly friendly or welcoming. Food was pretty mediocre. Both my partner and I had to ask for replacement headphones as the initial sets given were not working. My partner was on crutches and, though told she could get priority boarding, this was not followed up on by the crew and she had to deal with the normal jostling.
Good legroom, flight not full so room to spread out
We were forced to sit in the aircraft for 2 hours before takeoff without explanation. This is now standard airline/airport strategy to get people out of the way and out of the boarding areas when they are running behind. Unacceptable and should be resisted.
The cabin crew were inattentive. Call buttons went unanswered or were deliberately left.
The service was basic.
The crew allowed economy class passengers to continuously use our business passengers toilets and spaces, frequenting my space which was an annoyance.
The toilet I used were a total wreck with cabinet panel doors left open. On a second visit it was all too apparent that someone had urinated all over the commode and the open panel door. Ridiculous is an understatement !
Not enough due courtesy or cooperation was extended to us the business class passengers when we were trying to stow away our hand luggage.
To serve a plate of open mixed nuts then take off is a nonsense as I saw how those plates slid off and caused messes on passengers within my view.
The business class seating did not recline enough.
The entertainment on offer was totally substandard for the well travelled international passenger whom is woed by other carriers. On my return trip there was no entertainment at all on offer, very strange. Biman is a joke !!!
The very dated aircraft interior left everything to be desired. I have deliberately kept many snapshots as evidence.
Business class passengers pay that extra for a reason. The whole compliment of passengers for the entite plane were boarded and unboarded through our cabin areas, totally unacceptable and unjustified.
The time I tried to purchase two on board duty free items, surprise surprise, yet again was told some nonsense and it was yet again another negative an experience.
So overall, I will endeavour never ever to make the mistake of flying with any such substandard an airline whom a-z seem to be either be guided by or employ "clowns" whom are not in touch with the realities and ongoing standards being maintained by other carriers.
Meal and snack was tasty and piping hot. Plane was brand new 737-800 in great shape. Entertainment system worked as described although there were some glitches with movie playback and the Moving Map program. The flight departed BKK on time! Crew were pro and attentive.
Bit of a hard landing in Dhaka, but maybe that's how the pilots have to do it?
The flight boarded efficiently, and departed on time.
Crew were friendly and helpful.
The in-flight entertainment system was reasonably well-stocked with movies and shows.
Seats were comfortable.
Food was decent, but I felt not as good as some other carriers, such as Singapore Airlines.
In-flight entertainment screens could be better, and in fact I have had better on other Qatar Airways flights. High reflectivity and poor contrast on these screens made for a mediocre viewing experience.
I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service
The vegetarian food, noodle with bamboo shoot was too salty and plain.
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