On time service and excellent quick 30 min flight.
Flight attendants needs to smile little more.
Flight was delayed by ~3 hours due to runway closure. Missed connecting flight from Kolkata, and Biman Bangladesh didn't take any responsibility.
Male Cabin crew were very dismissive and not helpful. I asked to borrow a pen 2 times and was ignored, then the gentleman in front of me asked and was given a pen. Incredible! I asked for water, received a strange look and was given nothing. I heard the attendant speak English so I know he understood me. overall service was terrible.
The flight was massively delayed.
The lunch was fresh and very tasty. The personal entertainment system worked well and there was a good variety of programmes. The plane itself was a brand new Boeing 737-800 and was in very nice shape. The crew announcements were consistent and thoughtful.
The service was okay. Not great, but satisfactory. The flight departed 45 minutes later than scheduled time. This seems to be the rule rather than the exception. Not sure if this is a Dhaka Airport problem or a Biman problem. Or a bit of both. The landing in Bkk was hard. The pilot pulled the brakes quickly and forcefully immediately after landing. Not sure why.
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