Was a terrible fligth, the plane was very old
Everything was running smoothly
Everything was running smoothly
Loved the quiet zone, ease of boarding and the great crew.
Baggage collection was 45 minutes but might have been because we were 45 minutes early
Delayed the flight without annoucment or apolgies Crew is unpolite
All except boarding
Flyers cutting que prior to boarding without intervention from air crew staffs.
There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.
No beverage service unless you had booked it in advance.
Efficient service & great crew
fast and easy
seat comfort and leg room plus they charge for everything extra
Early alert that flight was going to be 5 hours late.
No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better.
Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though.
The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice.
I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper.
The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine.
The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!
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