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(Return)
Airports
Origin
Kuala Lumpur
RM 266
only
RM 266
Destination
Surabaya
RM 266
only
RM 266
Wed, 14 Mar
KUL
SUB
2h 50m
Sat, 17 Mar
SUB
KUL
2h 30m
RM 266
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 31 Jan
KUL
SUB
2h 55m
Sun, 4 Feb
SUB
KUL
2h 20m
RM 295
Trip: 5 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
6.3
Comfort
6.0
Crew
6.4
Entertainment
4.8
Food
5.2
SYD
DPS
Mediocre 2.0

Was terrible

Was a terrible fligth, the plane was very old

KUL
SUB
Excellent 8.0

Everything was running smoothly

KUL
SUB
Excellent 8.0

Everything was running smoothly

DPS
SYD
Good 6.6

Loved the quiet zone, ease of boarding and the great crew.

Baggage collection was 45 minutes but might have been because we were 45 minutes early

DPS
CGK
Mediocre 2.0

Delayed the flight without annoucment or apolgies Crew is unpolite

Thu, 2 Nov
KUL
SUB
2h 45m
Sun, 5 Nov
SUB
KUL
2h 30m
RM 388
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

KUL
SIN
Excellent 10.0

Efficient service & great crew

KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

CGK
KUL
OK 5.3

Delay

Fri, 1 Dec
KUL
SUB
11h 25m
Wed, 6 Dec
SUB
KUL
9h 40m
RM 545
Trip: 6 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 113 reviews
Boarding
7.2
Comfort
6.4
Crew
7.3
Entertainment
5.1
Food
5.6
SYD
SIN
OK 4.3

Early alert that flight was going to be 5 hours late.

No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better.

SIN
SYD
Good 6.3

Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though.

SIN
OOL
Good 6.0

The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice.

I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper.

SIN
HYD
Mediocre 2.0

Nothing

The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine.

HKG
SIN
OK 4.3

N/A

The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!

Thu, 26 Oct
KUL
SUB
2h 50m
Mon, 30 Oct
SUB
KUL
2h 30m
RM 393
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
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