Unusual traffic jam in Jakarta caused me and friend to miss our flight. When booking next avail flight we were ticks regardless of why we were late, zero dollars would be allowed. Note flight was scheduled for 8 PM. We left our hotel at 1600hrs for a 20 mile ride to airport- should have been plenty of travel time!
Excellent budget airline! Yes, amenities are cut out, there is little leg room, and it's cheaper to pay for your luggage when purchasing your flight ticket, but this is the point of a budget airline this keeps your flight ticket prices low. Adding on seat choices was only a few dollars more and included a delicious meal. You can purchase food and drinks/water on board. Tip: fill up a water bottle or purchase water in airport gate area before boarding plane to save money. Crew is very friendly and helpful. Flight offered purchase of Singapore SIM card with so many GBs for a great price - $15SGD.
the service of the guranda staff was fantastic. we told them we had a connecting flight ( alos with garund) and they organised ground stff to take us in our own separate bus to immigration so we could make the flight!
the balikpapan to jakata leg departed late due to a late incoming plane and we had a connecting flight to make. so ended up havng less than an hour to make our flight to melbourne! we made it though- just!
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