Daily cleaning, installation of cabin HEPA filters on flights to Guangzhou
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|April||Best time to beat the crowds (10% less expensive on average)|
|August||Most popular time to fly (34% more expensive on average)|
Average price round-trip
|RM 1,150||(avg. price over the last 2 weeks)|
Good deal round-trip
|RM 120||or less|
Good deal one-way
|RM 100||or less|
China Southern, Malindo Air and LATAM Airlines have waived their change and cancellation fees on flights to Guangzhou Baiyun. Confirm policies on booking site.
LATAM Airlines does not allow booking a middle seat on flights to Guangzhou Baiyun.
|Flights from Kuala Lumpur||4h 13m|
The cheapest airline ticket to Guangzhou from Malaysia in the last 72 hours was RM 1,229 one-way, and RM 1,116 round-trip on the route from Kuala Lumpur to Guangzhou. The most popular route is from Kuala Lumpur to Guangzhou and the cheapest ticket found on this route in the last 72 hours was RM 1,116 round-trip.
In general from Malaysia, AirAsia, China Southern and LATAM Airlines fly the most to Guangzhou.
Guangzhou Airport is 30 kilometres from the centre of Guangzhou. View on map.
Guangzhou is served by Guangzhou Baiyun Airport, also commonly referred to as Baiyun, Guangzhou Baiyun Intl, or simply Guangzhou Airport. The airport code is CAN.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Guangzhou.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Guangzhou is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Guangzhou with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Guangzhou up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Crew good. Seat better than airbus seats!"
Cons: "No headphones"
Pros: "It was a wonderful flight. Crew was very friendly"
Pros: "- The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional."
Cons: "- Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience."
Cons: "Delayed, lack of information, uncomfortable seats"
Pros: "Everything was amazing! crew is friendly and super nice! the flight was smooth."
Cons: "Nothing. everything was perfect."
Cons: "Seems like a simple thing but they should give Lao immigration paperwork out to passengers. No reason to not do this simple courtesy that all the other airlines do."
Cons: "A specially hospitality and food which served in plane was excellent"
Pros: "Yes crew was very hosptile."
Pros: "Crew is approachable and the food is fine."
Cons: "To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!"
Pros: "Crew was great, very polite and attentive."
Cons: "Give pillows to economy seat."
Pros: "I like respect that worker in airplane did it"
Cons: "Food and price"
Pros: "Well done to all the crews."
Pros: "Super friendly staff"
Cons: "Less films in German"
Cons: "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"
Pros: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Pros: "Speedy boarding, early arrival and generally comfortable flight."
Cons: "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
Pros: "Efficient and friendly staff."
Cons: "Bad choice of in-flight entertainment."
Cons: "Old plane not flat bed and food bad"
Pros: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Cons: "All ok."
Pros: "Food ok"
Cons: "Old plane, entertainment system didn't worked half of flight, gate in BKK at end of airport (long walk)"
Pros: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Pros: "Very nice and friendly staff. We were fed a small meal on a very short flight."
Cons: "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
Pros: "Friendly crews."
Cons: "In-flight entertainment set not working."
Pros: "Cabin atmosphere. Staff attitude. Cleanliness and modern."
Cons: "Seat is not very comfortable. Too straight up."
Pros: "According to the price, services was perfect"
Pros: "Everything was ok"
Pros: "We didn’t crash!"
Cons: "Old plane (747). Not very attentive staff, I had to ask for a blanket 4 times before I got one. This certainly isn’t acceptable in business class. My meal choice wasn’t available. And I had to pay $50 to change my flight to a different day (again not acceptable for a business class ticket. I’ll avoid Thai airways wherever I can from now on. #avoid When I rang the Singapore Thai office they were unable to change my ticket to a new date and kept pushing me back to the online travel agent. Called Thai in Bangkok and they did it on the spot. Very inconsistent service."
Pros: "On time"
Cons: "3X3X3 plane configuration is my least favorite."
Pros: "Thai airway always tries to give good service."
Cons: "The flight was delayed 1 hour an 15 min. due to mechanical problem"
Pros: "The staff were great but couldn't rectify the entertainment."
Cons: "No entertainment as the movie wouldn't play or watch anything else."
Pros: "It was drizzling, as is often the case in the monsoon season. There were so many clouds and I didn't expect Himalaya mountains. However, I was surprised to find majestic Mt. Everest! It was a great farewell gift from Nepal! After being impressed with Himalaya, I could enjoy movies during the flight."
Cons: "The seat pocket was broken."
Pros: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
Pros: "The service was very good. Friendly cabin crew & smooth take off & landing."
Cons: "Heavily delayed, and not due to weather issues, but staffing issues. Not sure if this is related to Thai Air or Tribhuvan Airport."
Pros: "I like the way the FA treats me very well and I was in economy class but feels like Business Class."
Pros: "Nice Big plane"
Cons: "There was delay leaving kathamandu for no reason. I also asked coffee from the senior purser (dressed suggested that she was) and she took my mug and never came back."
Pros: "Good seats in Business class on A380. Much better than BA, but not as good as Etihad. Cabin was too warm. Overhead lights flickering because of problem with bulb (yet on a fairly new aircraft)."
Cons: "Service was no different from economy class - perfunctory, reactive. No offers of any refreshments between the set meal times (not even water)."
Pros: "Al ways friendly and helpful"
Cons: "Unfortunately, the flight has Chinese tour groups. They are noisy and no manner. BTW, cabin crew handle them very well."
Pros: "Forgot my tablet in the pocket of my seat on my flight from Bangkok to Kathmandu and didn't notice until I was packing to return 5 days later. When I checked in to return to Bangkok, they had me flagged in the system for a lost item. Not only did they have my tablet but everyone from the airline staff to airport security knew about the incident and was happy to get my tablet back to me."
Pros: "Space and treatment like a human being."
Cons: "The plane was about 20-30 minutes late taking off. Fortunately, I still made my connecting flight."
Pros: "Punctuality and service"
Pros: "Each seat has phone charger!!!"
Pros: "New A350 aircraft"
Cons: "The outside camera stopped working"
Pros: "Nice comfortable plane, an A333, handled turbulence like butter"
Cons: "Twice as expensive as the competitors, but a much nicer flight"
Cons: "food, though i liked breakfast (dim sum and fruits including guava)"
Pros: "The crew was amazing and food was good."
Pros: "Ontime boarding and flight"
Cons: "Very limited leg room and crammed plane"
Pros: "Crew was outstanding in terms of service and friendliness. Food was excellent too."
Cons: "The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information."
Cons: "Missed our connection and China southern airlines would not help us get another flight unless we payed for the change fees in cash Worst airline Never fly them again I had 5 business class seats and they were not helpful Got stuck in Malaysia with young children and had to fly another airline to get back to America"
Pros: "Really great service."
Cons: "Old plane."
Pros: "Smooth and uneventful trip"
Pros: "The weather inside was comfortable, seats are little hard and to sit for so many hours. Specially for those that sat in the middle of two little overweight passengers. My seat was OK but uncomfortable. I had use Eva Air in the economy class and the seats are much better."
Cons: "Flight delayed for 2 hours My luggage did not arrive with me. Came 10hrs after"
Pros: "Agent failed to forward my meal request but the crew somehow scraped together what I needed."
Cons: "Check in agent attitude."
Cons: "No entertainment Chinese dishes , alternative Russian .?"
Pros: "Courtesy from flight attendant"
Cons: "Food. Could have been better."
Cons: "Delayed 1 hour"
Pros: "Entertainment is a 5 star. So many movie and TV options."
Cons: "Food made me sick... sick before I even arrived at destination"
Pros: "Crew appearance"
Cons: "I was hungry all the time , not enough food"
Pros: "In flight movies"
Cons: "Late. Took forever to taxi to gate and then still had to take s bus to gates"
Pros: "The plane was always on time and the crew was always ready to help. The food was also good."
Pros: "We had to be rushed from one terminal to an other. The airport seems scattered."
Cons: "Read above..."
Pros: "Good service"
Pros: "Crew was courteous , pleasant and freindly. Overall the service was excellent food etc."
Pros: "Was prepared for the worst and was actually a good airline."
Pros: "Fast check in Courtesy of staff Helpfulness of staff"
Cons: "Long walks through terminals ."
Pros: "It was a really smooth flight and comfortable. the flight attendants were very nice."
Cons: "The food isn't so great, but that's not that uncommon. I was asked to close my shade several times from the very beginning of the flight except that I was wide awake and had deliberately asked for a window seat so I could look out. 15 hours is too long to fly in a darkened environment and especially when boarding in the morning after a nights' sleep. Perhaps handing out eye masks for folks who want darkness is a way to respect the needs of all passengers."
Pros: "Responsive. Clean well designed cabin"
Cons: "The entertainment menu. This matters for s long hayl"
Pros: "There is no hot wet napkin to clean face before sleep or wakeup! No toothbrush no noodle when I was so hungry! Grade: F"
Cons: "Food horrible. Walking across runway to plane in the rain. All flights delayed. 12 hour layover was a horror , even at gratis hotel. endless security checks. Never again with this outfit."
Cons: "The boarding is caotic, the staff didn't communicate well about the delay, the plane is old, basically no entertainment, no USB charging, food was social"
Pros: "Relatively comfortable for a 14 hour flight; even got some sleep."
Cons: "Slight delay at LAX, but this is probably the fault of LAX flight control."
Pros: "The crew was professional, friendly and courteous. Food and beverages were served regularly. The in flight entertainment was generous."
Cons: "Our seats were in the back of the plane and didn't recline on a fourteen hour flight. When we asked to be moved, we were told there were no other seats available, which was probably true. Our stewardess seemed to be understanding and offered us an extra pillow. However, we were not offered any other compensation for those seats that were purchased at the same rate as others in coach."
Pros: "The staff in Manila were mostly accomodating and nice. The flight was not full which makes it more comfortable"
Cons: "The attendants were ok. Food was below average. The juice tasted fake. We missed our connection and were advised by the staff never to take that because it is ALWAYS delayed"
Cons: "This airline needs to get it together with the delays. To keep it short, I will not fly with this airline again."
Cons: "They lost one of my bags with lots of very important stuff in it and despite the tracking code they have no idea where ti is and have conceded they will probably not find it and refuse to reimburse me for the extra fees I had to pay for it saying "the extra fee was not a guarantee you would receive your bag". Worst airline I have ever flowm"
Cons: "The crew didn't smill anymore and serrvuce was bad. Toilet was very dirty"
Pros: "The crew was decent and helpful; was prompt and courteous. Was willing to serve whenever was called for some help."
Cons: "Contacting the airlines is a hassle. There is no email id on which one could write. The website is not consumer friendly. The telephones do not connect easily, and then it becomes difficult to reach the desired person for help. For doing anything, the website asks for 13-digit ticket number, but it has not been provided in the e-tickets or any email also."
Pros: "The flight attendants were nice even they didn't really speak well English."
Cons: "The crew didn't speak very good English. I flew 2 times with Air China Southern for 9h45 and 12hours and during the 2 flights, I only ate 2 times each, no snacks, no drinks during the flights, just a meal at the very beginning and the very end."
Pros: "Everyone is very helpful."
Pros: "Booked seats with my reservations months in advance. Come check-in time, they were invalid. Got seats in front of bathroom."
Pros: "my flight was canceled after being delayed for 4 hr last evening and they put us up in a Chinese fleebag place [no bottled water; no kleenix, no phone] and awoke us at 5:45 to get on the bus to catch the 9 am flight, which itself was delayed 112 min. Airline personal said they would tell us what flight we were to talke, but this never occurred and I had to fend for my self t get re-checked in. A security guard really helped me. Airline personal said we could get out checked bad at the hotel, but not even a remote option."
Cons: "I suggest that KAYAK not offer flights from either China Eastern (received $ for the ticket) or China Southern (operated te aircraft)"
Pros: "The staff was friendly and attentive."
Cons: "The plane was filthy. The pillow they gave me was gray for example. I had to wipe everything down first. The biggest surprise was that there was no internet on any of the four flights I took with this carrier. It's 2016 how do you not have internet available? I would not fly this airline again until they can compete with Western airlines."
Pros: "Very long flight. Crew was very polite and helpful!"
Cons: "Window exit row seat was narrow and very uncomfortable on my hips which created some pain in my back and hips during the long flight. Had to stand whenever possible. Tray table was very small and pressed against my stomach making eating very difficult. Had to keep one hand on food tray and drink at the same time or it would slide off."
Pros: "I was able to sit in the Business Economy section and loved having the extra legroom since I am tall. The flight attendants were amazing!"
Cons: "I was disappointed that my seat didn't recline. Though the seat was very comfortable overall in plushness - not being able to recline just a little was tough on the neck.... No soap in half of the bathrooms. Thank goodness I brought antibacterial spray."
Pros: "Lots of food, Crew hepful"
Cons: "Tvs didn't work"
Pros: "Service was great"
Pros: "Courteous and helpful crew."
Cons: "The seat was hard and looks dated for an A380 makkng my trip uncomfortable. Food was ordinary."
Pros: "Staff was very helpful; lacked a bit in their communication skills in English but they were trying their best."
Pros: "Comfortable seat. cheap."
Cons: "My first flight canceled while I've got my boarding pass and checked in online. Airline did not send me any cancellation notification. They gave me no explanations and they just rescheduled for me on next flight. By the way next one had 3 hours delay. Nobody presents to talk to in the weekend if you face to any problem."
Pros: "Had a 10 hour layover in Guangzhou. In the transit area, crew informed me that they could provide complimentary accommodations. They provided roundtrip shuttle between airport and hotel (Vienna Hotel, 3 star option, although they seem to have several hotel available). Got to rest, do some work, and shower before long flight to Amsterdam. Will definitely ride with this airline again."
Pros: "Absolutely nothing! No organization for preflight or boarding. Could not understand when their was an announcement. The flight was 3 hours late departing from Los Angeles. Missed my connection in China and had to spend a night in china. Getting the voucher for the hotel was like standing in line for food stamps, no organization. I lost ond day of my vacation including one paid day at my hotel in Bangkok. Never again will I fly China Southern."
Cons: "Horrible experience from start to finish. I knew it would be problems when I tried for more than a month to reserve my seat and could not because the airlines had them blocked. To make matters worst I could not contact the airlines. The number provided was only good Monday through Friday 8am to 5pm. Extremely unprofessional!"
Pros: "New,clean spacious seat. Meals are good."
Cons: "Service can be improved and refined."
Cons: "Food need to be improved"
Pros: "The crew was very friendly and attentive."
Cons: "Can’t think of anything"
Pros: "Great seat and crews"
Cons: "A330-300 is nice"
Pros: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Cons: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Pros: "Airport, sea side"
Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Pros: "The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight"
Cons: "I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode."
Pros: "Seats were comfortable"
Cons: "The crew was not friendly, and the food selection is limited"
Pros: "Luggage allowance."
Pros: "I was surprised to board an A380 to fly from KUL to BKK"
Cons: "In Bangkok we had to get off on the field to board a bus"
Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Pros: "Can’t find anything good."
Cons: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Pros: "Friendly & attentive crew"
Cons: "Departure delay (10 minutes)"
Pros: "Attendants were very good"
Cons: "12 hrs in the air!!!"
Pros: "Short flight."
Cons: "One of our luggage was delayed during transit."
Pros: "Second flight was quite empty and the plane was in much better shape"
Cons: "I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great"
Pros: "Malaysian airlines airport crew at least tried to get us back to Singapore."
Cons: "Malaysian airlines did not offer us any incentives or better seats after removing us from our flight. We were seated separately and all in the middle row."
Pros: "Seats and entertainment"
Cons: "Bad landing,"
Cons: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."
Cons: "Had to change gates last minute in Kuala Lumpur. Since security is at the gate, that meant going through security twice. When we went to the new gate there was much confusion among security staff as they were not informed of the gate change."
Pros: "Movie story"
Pros: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Pros: "Service from the crews"
Pros: "Boarding was easy with less passengers."
Cons: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Pros: "The cabin crew was welcoming. The flight itself was smooth and on time."
Cons: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
Pros: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Cons: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
Pros: "Good food for airplane although I was in the back of the plane and they ran out of what I preferred to have. Lots of free drink options."
Cons: "Small seating area, hard to sleep on a 13 hour flight"
Pros: "Routing convenience if you are heading to Kuala Lumpur."
Cons: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
Pros: "Delicious food"
Cons: "No entertainment"
Cons: "Got stuck by lots of crying kids."
Pros: "Clean and entertainment good!"
Cons: "Food is mediocre, even for airplane food."
Pros: "The ice cream is a pleasant surprise."
Cons: "prepacked juice. Could be more option."
Cons: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Cons: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."
Pros: "Seat leg room seemed better than US carriers. Food was not exciting."
Cons: "Cabin crew very n8ce."
Cons: "Lost baggage on direct flight"
Cons: "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"
Pros: "Pilot kept taking detour to avoid turbulence"
Cons: "Food -very little in quantity. Dinner: just a sandwich. Breakfast - just a little bit. Cabin Staff - unmotivated; poor Sevice"
Pros: "Everything, but pre-boarding - pleasant flight and accommodations."
Cons: "Pre-boarding info requires hate security scan, so getting any info from any rep is a joke. Not good."
Cons: "Collection of headsets, too long at the tarmac before take off."
Cons: "On our way from KL to Manila, there were no screens for my children to watch and a not G rated Chinese movie to watch, only. It was really inconvenient and not a very good experience."
Cons: "The temperature of the air craft before take off is making me sick"
Pros: "I was late to the gate and its was close. The steward call the Captian and I was able to get on to the flight even tho the gate wast already close. Everyone was very helpful.."
Cons: "Everything was good so therefore there wasn't anything I didn't like.."
Pros: "The serious of the pilot !!!!!!"
Cons: "No one cleaned the toilets...always pieces of paper on the floor...in every toilets!!! And the food wasn't very good..."
Pros: "Cabin crew were very helpful trying to help me mop up the spillage caused by my broken tray table."
Cons: "One side of my tray table was broken, hence the spilled drink; the TV screen was also hanging on by one hinge and the USB charger didn't work. That was the plane. Now the rest of it: our flight from Jakarta was delayed and therefore late arriving at KL and if our onward flight hadn't also been delayed, we would have missed our connection. As it was our luggage never made it. 24 hrs later and we still have not been contacted re our lost luggage even though it had already been located by the time we arrived in DXB and we'd been assured it was being put on the same flight we'd arrived on - only a day later."
Cons: "food quality, food tray and utensil quality so-so. lights were off all the way until we reached the gate, which made it hard to pack up until it was time to leave the plane."
Cons: "Shouldn’t have babies or small kids in the business class"
Cons: "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
Pros: "In time"
Cons: "Don’t let customer wait long time for gate after landing"
Pros: "great price and overall service"
Pros: "The plane was very new. Good movies and tv shows."
Cons: "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
Pros: "Crew was friendly"
Cons: "To many transfers"
Pros: "Nice flight; very comfortable"
Cons: "Short flight; so no in-flight entertainment (no problem though)"
Pros: "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
Cons: "Short flight; so there was no real in-flight entertainment. That's really alright though."
Pros: "Crew's Services"
Cons: "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
Pros: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Pros: "Getting off of the plane"
Cons: "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
Pros: "food and service"
Cons: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Cons: "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
Pros: "The flight was fine"
Cons: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
Cons: "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
Pros: "Finally getting a flight the next day"
Cons: "My seat was given to someone even though I still had time to make the connection."
Cons: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
Cons: "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
Cons: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
Pros: "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
Cons: "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
Pros: "No problem with staff"
Cons: "Food is okay"
Cons: "wrong food?"
Pros: "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
Cons: "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
Pros: "I liked the price of the trip and free hotel for long transit time."
Cons: "Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem."
Pros: "The cabin crew were very nice and courteous!"
Cons: "Couldn't be helped, it was just a long flight!"
Pros: "I liked the plane. 787’s are the smoothest rides."
Cons: "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
Pros: "entertainment choices were good"
Pros: "Seat were comfortable , staff friendly"
Cons: "The long layover"
Pros: "Two meals plus sandwich in between were enough to keep me from getting hungry."
Cons: "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
Pros: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Cons: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
Pros: "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
Cons: "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
Cons: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
Pros: "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
Cons: "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."
Cons: "XiamenAir lost one of my bags and has still not found it"
Pros: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Cons: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Pros: "The offerings of beverages and the choices were good"
Cons: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
Cons: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
Cons: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
Pros: "Crew was friendly."
Cons: "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
Cons: "The staff was rude and the flight was delayed twice."
Cons: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Pros: "Price, Opportunity to check out a city I never would have visited while on extended layovers"
Cons: "Lack of English or hard to understand English was a bit difficult to navigate sometimes with the airline and airports (especially I the Xiamen airport) - less of an issue for me because I'm pretty easy going and able to figure out things and plan ahead without many questions to airport or airline staff - but this could be difficult for a large amount of Non-Chinese speaking Americans with a less excited and curious outlook on travel :)"
Pros: "Boarding was pretty quick."
Cons: "Seats were quite uncomfortable. Not much leg room."
Pros: "The company that Kayak use for my ticket (Yayama) had some random passport number on my reservation. The ticket agent told me that I had to call to travel agent to get it changed. I tried to call three times (from China) and all three time I was put on hold to 10 to 15 minutes then disconnected. I finally got someone at the service desk to call the airline and get the passport number correct. This added over an hour to my check in process. Luckily, I arrive early and was able to make the flight, no help from Yayama. Terrible!!!!"
Cons: "The fact that I was not able to get on my flight because I didn't have a visa after I called the airline over a week before my flight to ask about it and they told me I didn't need one. They told me I would get a temporary 72 visa upon arrival in Fuzhou but when I went to check in this was not the case. Now they won't give me any money back for that flight or the one I had to buy to get home. It was their fault I was not on the flight and they won't own up to it. I will never fly with them and I will do my best to let others know that they shouldn't either"
Pros: "For as complicates as the process is, they make it very easy for you! There are representatives at every turn to make sure you get through customs and on to your next flight. I also got lucky with all 4 flights I had. I had my own row on one and never had someone next to me in the middle seat. Pretty nice for such long flights! I also kept quite entertained playing Texas Hold 'em on the entertainment system."
Cons: "Food was so-so Most flight attendants spoke English well, but not all - there was some confusion about wine vs. water."
Pros: "The price was lower than other comparable routes and airlines."
Cons: "The service was just ok. The plane didn't seem very clean and it smelled like mold. The seats were not comfortable and there was little leg room."
Pros: "Nothing I like"
Cons: "Attentiveness, we were miss for food purchasing was abit rush."
Pros: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Pros: "Quick flight"
Cons: "Water should be free"
Pros: "Overall price / value is very good"
Cons: "Leg room is very small"
Cons: "No food or drinks. But that was expected as we didn’t pay for it"
Pros: "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
Cons: "I got what I paid for."
Pros: "Everything is good"
Pros: "fast and on time"
Pros: "I feel confident with your aircraft and crew. Very professional"
Cons: "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
Pros: "Good flight"
Cons: "They don’t even offer water or drinks"
Cons: "Delayed flight"
Pros: "Good music"
Cons: "A passenger suffered a seizure and the crew didn't know what to do. It was chaotic. Also, the pilot did not alert the passenger of potential turbulence."
Pros: "The plane didn't crash."
Cons: "Boarding was late and terribly disorganized - just a person yelling row numbers who could barely be heard. The airline makes you pay for water, which is simply inhuman - at least cattle in transport are given free water from time to time. It was a five-hour flight at night but we couldn't put the seats back to relax - the exit row was behind us and they've got the seats crammed in so tight together that they don't give the exit row any extra room to accommodate this, like most airlines. There are ads plastered all over the storage compartments. Recorded announcements threatened us with dire consequences if we stole the life vests (is that a thing people do?!). Everything looks cruddy, dingy and old. It feels like a cheap city bus, but in the air. At the end of the flight the crew walked through fumigating the cabin with spray cans of who-the-hell-knows-what and we had to breathe THAT in. We won't even consider Air Asia again unless there are literally no other possible choices. Just awful."
Pros: "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
Cons: "Luggage scheme."
Cons: "I was facing lot issues with my baggage as they dropped my baggage at malashiya instead of dropping at my final destination"
Pros: "Quick easy and simple. Staff were very friendly."
Pros: "The price"
Cons: "You don't even get water"
Pros: "Boarding quickly when plane finally arrived"
Cons: "The reader board still said planned departure at wrong gate. When asked the staff said they "tried" to change it. Additional full security check before gate left all anxious and some panicked about making the flight. Add on charges- ticket no longer budget. Will avoid AirAsia in the future."
Pros: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Cons: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Pros: "On time"
Pros: "Low cost"
Cons: "We paid a small fortune for the couple of kilograms we were over our 15kg allowance."
Cons: "It was one hour late"
Pros: "New aircraft A320-200 NEO"
Cons: "Flight delay without information. Delay almost 1:45hrs."
Pros: "We got to the destination."
Cons: "-fee to check bags -changed gate without updating status board and delayed boarding -though none could be found, cabin smelt like vomit -no food included, charged money for water. Yes, water. -constant (and unnecessary) updates on PA system -often attempted to sell AirAsia branded paraphernalia during flight while everyone was trying to sleep -sprayed an unknown substance into the cabin to "sanitize" just before we landed (insecticide?!). We were given a warning literally 10 seconds before they sprayed it."
Cons: "I was not allowed on board due to absence of a transit visa for HongKong (I had few hours transit there before my next flight back to EU). I am allowed to stay up to 48h in HK airport for transit without any visa, I had to quickly find and purchase the flight ticket to HK with another airlines, with them it was no problem to fly to HK for transit. All other few flights with AirAsia were bad as well. We were refused to get water as a complimentary during a log flight from HK to Manila. Every flight was always delayed up to ~1 h."
Pros: "Walking straight through security and into the plane.... (due to online check in and just bringing my carry on)"
Cons: "The 20 minute delay which they did not announce. I know it's delayed because I can see the pilots at the gate.."
Pros: "No frills."
Cons: "The crew didnt do much to enforce seat belt regulations. Half the passengers were up after landing with their bags in the aisle."
Pros: "The price I paid was very reasonable."
Cons: "No commets."
Pros: "Ease of web checkin but it took too long to drop off luggage"
Cons: "No inflight entertainment. Had to buy food including all beverages."
Cons: "Rather uncomfortable seating - very little legroom, and seat angle promotes back pain."
Cons: "I have flight from kualalumpur to Guangzhou ,there was no whight on tickets, I booked through Kayak web site , Only 15 kg per person is avaliable and for fees , At low fare , I have to pay twice my ticket price for I didnt book my whight before flight online ,. ? ? Flight was 4 hours to Gungzhou , no meals on board , not even a glass of water . You have to pay again on board for your food , and drinks , I feel like traviling in a low degree shattel bus , in a very very poor quality ."
Cons: "Air Asia not only charged me for luggage at check-in, but charged me TWICE for the same piece of luggage, stating that since I was flying "two segments" they had to charge me two times, though my luggage and I were going to one destination (with a layover in between). Never again will I fly this airline."
Pros: "Hard to complain about a $100 USD flight."
Cons: "KLIA 2 does take some time to get from the entrance to the gate. Once at the gate though the flight was delayed 45 minutes."
Pros: "The crew"
Cons: "Seats are uncomfortable, no complimentary drinks or food."
Pros: "cant think of anything."
Cons: "the air asia klia2 terminal is a dump. the gate seats are rock hard/uncomfortable. the air con in the terminal was set too cold. I think the check-in baggage fee was too high. if I would have ordered food the price would have been close to ctrip fairs, and on those flights u might get entertainment. I don't think I saved that much to not consider other carriers next time."
Pros: "I didn't like any thing"
Cons: "Free kg is 15 kg which isn't enough at all"
Cons: "Curt treatment at check-in."
Cons: "Not enough room"
Pros: "We finally made it to destination"
Cons: "The flight was turned around halfway to destination due to technical problem. Understandable and acceptable. However very little assistance was given to us once back in KUL while waiting for new flight. Zero compensation given, not even a free soda on the new flight! Hey Air Asia, its called a voucher! Never did get the meals we had paid for in advance when booking. Will avoid this cheap skate airline in the future."
Pros: "Ok leg room for a regional Asia flight."
Cons: "FYI - Extra fees at the airport for food or luggage."
Pros: "Easy and simple....hope it will be like this in the future flights as well...."
Cons: "The cabin had an unpleasant smell"
Cons: "I did not check in bags by internet, It was not clear to me that they will charge me for each bag. they charge me MR 320 for 4 bags for 4 passengers (1 for each) which was almost the same as tickets price. NO Food No Entertainment."
Cons: "Everything was terrible service timeliness food baggage terrobke"
Pros: "It arrived"
Cons: "Small seats, long boarding times, unclear baggage fees, and delays."
Cons: "The transfer staff did not know anything about the options airasia sent us concerning the 12-hour delayed flight"
Pros: "Low rate"
Cons: "Pay additional , very bad experisnce bags weight only 7 kg"
Pros: "Cheap price"
Cons: "Not considerate... Flight was cancelled because we were not able to go to kuala lumpur on time due to apec summit in manila with no fly zone on November 17-19. Flight to singapore from KL was November 20. Flight to KL was rebooked on November 20 arriving at November 21"
Airlines flying to Guangzhou have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Guangzhou
Masks required on board, masks provided on flights to Guangzhou
Social distancing seating
Middle seats unavailable to book on flights to Guangzhou
Testing for antibodies, testing for symptoms for flights to Guangzhou
Waiving of change fees. Search flexible flights to Guangzhou