It was good but n it to the same standard as London to Singapore
Service was very good, food and entertainment systems were good
Wish the seat don’t have restrictions, can’t fully insert backpack all the way inside.
Service was top notch and the attention to passengers is great. Takeoff and landing was on schedule. Food selection is good
Awesome as always. I wish though the cabin for premium was upgraded.... Same old sane old :(
Even though it was a very full flight, the service was still excellent, the plane did not feel too cramped and cabin crew made a sincere effort to help passengers find overhead space for stowing luggage.
Due to the delay of my first flight, my connecting flight with JetBlue was canceled by Singapore Airlines, but the JetBlue crew was very accommodating and rebooked a seat for me. The crew was very nice and had good attitude.
We started with a 2 hour delay due to some airplane technical issues, and while we got a little snack pack, it was a pretty long delay for SQ. The flight itself was short, there's no entertainment on the B737-800 and there's a small snack. Functional.
I didn’t get to go, and no refund was available after asking for 2 months
I was very impressed with this airline. The flight was comfortable the plane was clean and the attendants were very nice. The zipper on my suitcase broke after I checked it. The airline wrapped it in plastic wrap, so it wouldn’t continue to fall apart. Every item I had in the suitcase was there when I got to Los Angeles. That is above and beyond!
Cabin crew provided great service and seats were very comfortable. A350 plane is excellent. Business class meals were definitely notches above economy, but the combinations of food items could have been better.
Sichuan Airlines was surprisingly great. The crew is fabulous, the plane was fantastic and nice and new (A350-900). I had a particularly nice flight attendant who kept me informed of all the flight progress and meals. I also got to sleep really well. Entertainment and food is more tailored to majority (Chinese) so I can’t really complain about that. Overall fantastic flight!
Very old business class seats, not fully flat, angled with a bar sticking in your back; seats old and apparently never cleaned, no mattress topper either, not the standard expected in J (also in awful 2-2-2 layout)! Ancient entertainment system of the pop-out type with tiny, old screen. Staff are OK but not proactive, need to be solicited, and of limited English skills, but they do try. Food and beverage options very limited (go for Chinese selection as their Western food is atrocious), no menu given and no dine-on-demand option. All in all, only choose if at a significant discount.
Definitely not top-of-the-range business class, but the A350 is certainly better than their other planes which feature an even older business class. Food/drink offerings are very limited and not up to business class standard, but OK. Staff are keen to help and friendly enough, although poor English language skills. Boarding experience in Rome was poor due to rude Italian staff at gate, but this is not the airline's fault. Onboard entertainment options are mediocre and limited. Sichuan Air is only wort it when obtained at low price and if you basically only want to sleep/rest and bring your own entertainment.
Not sure who to "blame" but I booked the ticket from SiChuan airline overseas. On the day of flight at the airport, I learnt that our passport information was not entered into the system. I was told by the SiChuan airline that this is not the first time that ticket booked overseas missing ID information. Since airport ticket counter does not have authority to add ID information, we have to call SiChuan airline customer service, Luckily, we arrived at the airport early enough to handle this and SiChuan airline customer service has been very helpful.
Dad experience when you check in in chenddu airport , service need to improve
Not good experience when you checkin in China, service need to prove
Everything was expected, nothing stands out. The silly practice of only enabling the inflight Wi-Fi after half an hours after take off and switching off within half an hour of landing is puzzling. Why?? It's like there is no technical common sense within Cathay.
This review is based on other Asian airlines I used in the past year. Food going to Malaysia was bland and unappealing. Food coming from Malaysia back to the US was much, much better - tastier. Economy seats were not as spacious as the Airbus planes. Coming back from HKG, we were on a new Boeing plane and seats were very narrow, hard and extremely uncomfortable despite the fact we sat in the exit row. No offers for water in between meals though available in the galley. No garbage pickup. Movies were limited. All in all, flying Cathay seemed like flying a budget airline. Crew was pleasant and accommodating.
Everything was good; they still provided a sandwich snack. Good crew
The legroom in economy on an A321 is wholly inadequate for a 6’3” man. Deeply dissatisfied.
I do not think there was much that could have been done to make it better. The delayed flight was due to bad weather. The turbulent patches were very unavoidable. Am simply thankful that there were no sudden and / or sharp drops during the flight. I do extend my compliments to captain Marcus I believe was his name and the rest of the crew. They all did an excellent job. My only question is whether I get a refund since the seats I had chosen and paid for were reassigned.
Food , drink experience were great with Cathay. Crew service was excellent. Clean toilet and full snack bars always, pilot took of 26minutes later when boarding at Hong Kong with extra US customs check at gate 9 for US flight, but he managed to arrive only 2 minutes later from flight tracker. Smooth flight .
Great service from crews and delicious dishes, snacks and drinks. Egg tarts and local dimsum are delicious.
Flight crew went above and beyond to make sure the flight was enjoyable for us!
The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.
Great, the flight attendants were very friendly and the food was also good.
It we as a pleasant flight. Good helpful and happy cabin crew. Food was okay, not to write home about. Drinks good. Entertainment okay.. Seat space good , comfort acceptable
Weren’t even given earphones to use the entertainment system
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
Food & service very good next I will pick up again
Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.
The flight is not bad, but the Business Lounge is not big enough for the quantity of people they accept and there is a limited options for food and beverages.
It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in
We bought premium Economy, thinking it would be more comfortable, but the seat is so narrow ,that my legs and feet are swollen , I can't wear shoes !
Basic long haul decent price but U pay for what you get. Over 5hrs of transit and terminal was pretty bare with nothing much to do except the lounge
Business Class window seat on my Shanghai to Venice route was broken and could not be converted into a bed which has to switch to a narrow aisle seat instead
It was just fine. The sirlines did live up fully to my expectation.
While boarding at PVG, there was a ticket checking by the gate, then there was another ticket checking right at the bottom of the escalator, which created quite a dangerous congestion. Don't understand why the duplication?
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
The flight was delayed by 2 hours, although to their credit they delayed my connecting flight so people could reach it. Also their site is a nightmare to navigate on a phone. Everything else was good.
CTU-KMG-CNX with 1.5 hr connection at KMG. Doable but just barely bc immigration exit from China is at the last flight leg, here: KMG to CNX. We hauled out of the domestic terminal to reenter at the international departures (luggage checked thru to CNX thankfully). Immigration had only two agents, even though KMG gets a HUGE number of foreigners. It took forever for such a shot line. Then security also took a while, so I just just made the connection. Recommend if you exit China with domestic international transfer, plan for 2+ hrs to avoid a heart attack. Airline personnel don’t suffer if you miss the flight, you do. Plan accordingly.
China Eastern as a member of Sky Alliance airlines should have the same standards overall of their partners, Besides the seats comforts everything else is bellow the standard for a business class travelers.
2 parts to the journey. First leg covered in a newer plane with decent staff + POOR FOOD QUALITY but the second half didn’t leave a positive impression at all as the plane itself was an older built and the crew didn’t serve properly. Language is an issue with China Eastern flights as always, but unmotivated crew just makes it even bad.
good flight. food is only so so. I actually did not eat the snack. it does not look too good on the passenger next to me.
