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I requested to buy a bottle of water 3 times from different crew membwr, everyone just ask me to wait. I waited more than 1.5 hours before the crew sell me a bottle of mineral water

When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)

I liked the A300 used is was in very nice condition and the leg room was reasonable. The cabin crew was above average. The pilots were smooth on take off and landing.

The departure gate announcements in English were hard to understand. The landing jetway was used to disembark, but then we had to use stairs to the tarmac and board a bus to get from the domestic terminal (we were an international flight) to the international terminal. Because of this many passengers, especially the elderly, were unprepared for this situation and their carry on luggage.

Boarding, crew and meal

Seating was not what I expected as a Business Class passenger.

Everything but the food

Food was two bland steamed fish dishes in the low calorie meal. Please have more variety as done in the past.

Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort.

You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes.

Help And pleasant staff

Poor quality entertainment screen

* lots of leg room even in the economy seats * only 2 seats in the section beside the windows is excellent

* flight attendants a bit cold and business-like * no black "English" tea with milk and sugar * terrible choice of movies - English language movies were rubbish!

The staff were very courteous right from the Checking-in point.

The cabin crew was not taking that much care and as the ground staff. No snacks or drinks are served till upto 4 hour of the flight commencement. Food was served just two hours before landing in Hongkong. My order for meals was AVML. Bengaluru is a good place to pick up good, nutritious, and tasty Vegetarian food. But what was offerred was absolutely mediocre. Leg space was barest minimum and not comfortable for a person with normal legs and height.

Cathay staff were great.

Airplane food - it is what it is.

No baggage charge.

On time, smooth flight

seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality.

Could not check baggage through to Hue.

Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world

For a short hop I have nothing to suggest. Perfect

fligth was great, seat good, meal good, etc

our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great.

Food quality

Ground and air staff were pleasant and helpful

Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can

Overall experience was good

The seats and the crew.

No alcohol in Business/Silk Class & Entertainment system not working. Food poor.

Tv wasn't working

Excellent cabin crew and attentive service.

Check in for business class was chaotic at Bangkok and took a very long time.

I flew business class, and the seats were about the worst business class seats I've experienced in recent years. They did not fold down to horizontal for sleeping.

The special meal requested was good.

Great seat on A330, very long. Staff super attentive in Biz, but then it was a quiet flight. IFE ok without being great, same for Food.

Horrible food. No beer. Poor selection in entertainment