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Flight delayed as always

Food was fine. Everything was run efficiently. I have no complaints.

Not much

Everything was good.

The overall comfort and cleanliness of this flight was completely sub par. The seats were horribly uncomfortable and did not recline. I did not appreciate the choice to serve seafood on an overnight flight. We also were delayed until 2:50 am but did not depart until 4 am. As a one world elite member, this was a very unsatisfactory experience. Honestly, this experience would prevent me from flying this airline going forward.

Delayed flight and cannot get a convenient connecting flight. So I canceled my whole flight schedule.

Connecting flight was late and missed connection

There was a great movie selection with individual screens

Flight crew helpful

I was stranded by not being aloud to board the plane there was a visa problem at my destination the air China staff required me to have a visa to enter the country of India. There is a tourist visa for under 180 days stay. That’s what I get when I enter on a land route just a 60 day visa upon arrival so the agents would not let me board. Air China sent me a note that I could cancel the flight and should be able to get a refund. I have called 6 times already and have yet to speak with anyone I stayed in the station all night and at 9 am today they will give be a number that will work

I would like to get a full refund

Crew served perfectly.

This flight was 13 hours delay. No any info and undated news from airport and Shenzhen airline. I was sitting in the airport for over 13 hours. NO food was supplied. All customers were desperate and annoyed.

It got me there.

Vintage plane.

The staff was very helpful especially because I flew with my 5 month old son. They were very nice. The seat had enough space.

The food was ok but could do better.

i like the movies selection , dinner meal which was sweet and sour fish .

They don’t offer meals for people who aren’t beef or pork eaters . Although they had a fish meal the breakfast did not have that option.

Delayed

Nothing

Service, the seats, the vegetarian food is AWFUL, the entertainment is ridiculous and all around just a horrible experience

Big delay in PEK

I had a seat with very little leg room. The food was rather bland and the boarding process was slow and delayed the departure time.

Food was tasty. Service was good, flight was on time and took a long time to land in Beijing.

Ran out of food options pretty early in the service

Good land side service (partially because I am Star Gold) and fair on-board service. luggage was delivered faster than expected in beijing.

Fair Food and Fair beverage... Air China indeed needs to have some western style food. seat is fair to poor condition; too narrow for me even for a economy class (mind you that business class is not much better). and maybe they should learn about something called "entertainment terminal". you stare at a public, plasma TV for 3 hours without change of programs. thanks for the ancient device. that does remind me what flights could be 20+ years ago.

Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable

No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing

Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly

I can choose the seat

Boarding no advert, rush disorganized and unfair personal at the gate. In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work .

Short flight

The airport is about 40 km away from Nha Trang

Everything. Just a simple, very short haul flight: nothing too complicated.

There was nothing to fault.

my luggage lost watch and headset,please give me a answer,its all new

New plane and spacious.

No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it.

Crew on board did their best.

Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry.

The plane was clean and the boarding process was very smooth. The crew was professional. The selection of movies was outstanding.

There was not as much legroom as I would have liked. We had Asian Veg meals which were a little bit too much the same each time.

Easy ride

N/A

The plane was clean and the boarding process was very smooth. The crew was professional. The selection of movies was outstanding.

There was not as much legroom as I would have liked. We had Asian Veg meals which were a little bit too much the same each time.

Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight.

At sydney airport airflot staff was doing boarding for air asia, and they wasted our 1:30 min atleast. I had flight from Syd to delhi, flight was via Kul so staff was asking us again and again for Malaysia visa. Also they didnt gave us Kul to delhi boarding pass. We called air asia senior then she came she allowed to go go on last moment. i told them many time we have transit only at KUL so we dont beed visa, they didnt have knowledge so they dont want to understand. Thanks god senior came and told them to give us boarding pass otherwise we gonna miss the flight. At kul airport also staff asked why u didnt get kul to del boarding from syd. We explained him and he issue boarding

nothing

My flight was 2 hours late causing me to lose my connection ticket. This, because your crew did not do a proper pre-flight check and notice the emergency lighting was failing. Poor maintenance leads to tragedy and unneeded lateness. Making the cabin 16 degrees for 8 hours may sell rental blankets, but it makes people sick as well. Shame on you.

Fast boarding ND excellent service

Very limited moving space

When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)

They put us up in a hotel

We missed the connection due to airline delays. So the flight they're going to get us into Bangkok will happen the evening of the next day. If they can get us the ticket change.

Easy ride

N/A

Friendly cabin crew

Over 2 hours late on departure

China Southern's people in Guangzhou are helpful and attentive. The boarding process goes as well as it can when boarding a plane that seats over 500 people. I enjoy flying on the upper deck of the A380. Even though the entertainment system went out late in the flight, it couldn't overcome the helpfulness, and friendliness of the flight attendants. China Southern's flight attendants are the best in the world.

Everything

The flights got delayed. One of the flights got delayed without a notice in advance.

Nothing

Everything

The flight was fine

Not much

Boarding was swift

Crew was indifferent and cold in their service. Food was mediocre.

Food was fine. Everything was run efficiently. I have no complaints.

Seat recline marginally more than in economy, but 2x+ the price. Boarding process for PE abysmal. Food - slapped on a tray.

Comfortable, good food.

Hard to see screens

Didn't make it.

Loved the hagendaz ice cream Liked the film choices Flight was smooth and comfortable

Entre was just okay.

There was a great movie selection with individual screens

crew are so helpful

hard seat...no cushion...air temp very cold and no free blanket.

At sydney airport airflot staff was doing boarding for air asia, and they wasted our 1:30 min atleast. I had flight from Syd to delhi, flight was via Kul so staff was asking us again and again for Malaysia visa. Also they didnt gave us Kul to delhi boarding pass. We called air asia senior then she came she allowed to go go on last moment. i told them many time we have transit only at KUL so we dont beed visa, they didnt have knowledge so they dont want to understand. Thanks god senior came and told them to give us boarding pass otherwise we gonna miss the flight. At kul airport also staff asked why u didnt get kul to del boarding from syd. We explained him and he issue boarding

The small leg space

Great service

Everything

The flight was fine

Nothing

Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen.

The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200.

Limited selection of English language movies but hey it was a China airline so no bit surprise there.