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Very narrow seat No free water You pay what you get...

Cheap

Very narrow seat No free water: not ok for a 7hour flight. Old plane with quite used seats. You pay what you get...

Everything else.

Check-in crew was extremely slow and clueless about what thet were doing. Little to no sense of urgency at all, made a few mistakes, many customers had to come back and get them fixed. One man was on the verge of tears because he was about to miss his flight. The employee even asked me for my visa for my arrival in Kuala Lumpur, for which none was required. When he realised his mistake, he seemed all the more confused. All in all, I have waited one hour in a line with five people ahead of me.

The staff were attentive. The service was good and overall was okay

more than 20 hrs of layout time and 2 fights get delayed.

The crew seemed friendly

The flight was delayed 3 times for a total of almost 3 hours and my TV wasn't working. No compensation for the broken TV. They only offered me another seat, which would have split me up between the rest of my family.

Great service， better than many weather airlines .

Everything was great, can't find anything wrong.

I barely made it to this connecting flight because of all the delay in the previous flight!!!

Food and service are excellent. Hotel provided by airline is luxurious and favorable.

The staff were always very helpful and courteous.

My television screen kept malfunctioning. It didn't prohibit entertainment, but it was annoying. It was a bit too cold on the flight.

Food was horrible and entertainment center had to be reset 5 times.

the flight left 45 minutes late, food was bad

Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant.

3 hour delay, with no explanation given!

Their price

Delays, delays and more delays. Then cancellations after!!!

The staff was rude and the flight was delayed twice.

Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey

Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early.

Cheap

Very narrow seat No free water You pay what you get...

The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended

You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special.

Everything else.

Check-in crew was extremely slow and clueless about what thet were doing. Little to no sense of urgency at all, made a few mistakes, many customers had to come back and get them fixed. One man was on the verge of tears because he was about to miss his flight. The employee even asked me for my visa for my arrival in Kuala Lumpur, for which none was required. When he realised his mistake, he seemed all the more confused. All in all, I have waited one hour in a line with five people ahead of me.

Comfortable Seats in premium economy

No entertainment 11 hours KL to Auckland and no movies!! Should have made up time leaving Coolangatta and still able to land on time in Auckland - people missed connections. Not good enough when they had power to go a little faster but they would rather inconvenience a number of people than spend a little more on fuel to make up time .

Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times.

Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average.

Comfortable seats, but that was about it. Just ok.

This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal.

The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us.

Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served.

delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning

Better signage at the airport for those that already checked in online. I waited in the long line since the signs were obscure.

The food was good

Transit at Manila was terrible. Terrible crowded airport with poor signage. Very confusing.

I flew PAL 2 years ago and was impressed on this flight home. An awesome added feature that blew me and my 10 year old daughter away was the entertainment! My daughter is afraid of flying. But as soon as we boarded and saw this feature, she completely forgot about her fear. She was so pre-occupied during entire flight to Manila that I was able to relax and enjoy the trip myself. There was a great selection of movies available that almost made me wish the flight was longer so I could watch more! The USB charging option was also a neat feature to have. I could easily charge our phones throughout the flight. I was also impressed with how well staffed the crew was. There was always a crew member going up and down the aisle with water and offering assistance in any way possible. Overall I am happy with the flight. PAL has made the trip home easier, more pleasurable and most importantly closer than ever before. Thank you PAL!

It's always difficult to sleep on airlines especially on long flights. I hope one day the seats are much more comfortable and roomier to have some extent ended leg room and better reclining capability.

great cabin upgrade...competitive to other airlines with newer planes

my luggage lost watch and headset,please give me a answer,its all new

I like their timely service and cleanliness.

Nothing

Good service and timely operation

Nothing

I got there eventually

The delay

The crews are not doing enough to help with the many kids crying incident.

When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)

Cheap

Very narrow seat No free water: not ok for a 7hour flight. Old plane with quite used seats. You pay what you get...

Everything else.

Check-in crew was extremely slow and clueless about what thet were doing. Little to no sense of urgency at all, made a few mistakes, many customers had to come back and get them fixed. One man was on the verge of tears because he was about to miss his flight. The employee even asked me for my visa for my arrival in Kuala Lumpur, for which none was required. When he realised his mistake, he seemed all the more confused. All in all, I have waited one hour in a line with five people ahead of me.

Good boarding procedure except flight was late. Good crew, comfortable aircraft.

Bangkok Airport is hot and unpleasant. Flight left about 20 mins late.

staffs were helpful and smiling, food was nice and plenty

seat reclination and shape were not so comfortable, PTV was old and not sharp

Nothing - I had to cancel from China - took time. I then booked myself

quick flight

na

Cheap

Very narrow seat No free water: not ok for a 7hour flight. Old plane with quite used seats. You pay what you get...

Comfortable Seats in premium economy

No entertainment 11 hours KL to Auckland and no movies!! Should have made up time leaving Coolangatta and still able to land on time in Auckland - people missed connections. Not good enough when they had power to go a little faster but they would rather inconvenience a number of people than spend a little more on fuel to make up time .

cabin crew great and friendly

Cabin to cold

Everything else.

Check-in crew was extremely slow and clueless about what thet were doing. Little to no sense of urgency at all, made a few mistakes, many customers had to come back and get them fixed. One man was on the verge of tears because he was about to miss his flight. The employee even asked me for my visa for my arrival in Kuala Lumpur, for which none was required. When he realised his mistake, he seemed all the more confused. All in all, I have waited one hour in a line with five people ahead of me.

The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended

You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special.

their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers

Cheap

Very narrow seat No free water: not ok for a 7hour flight. Old plane with quite used seats. You pay what you get...

cabin crew great and friendly

Cabin to cold

I requested to buy a bottle of water 3 times from different crew membwr, everyone just ask me to wait. I waited more than 1.5 hours before the crew sell me a bottle of mineral water

their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers

Everything else.

Check-in crew was extremely slow and clueless about what thet were doing. Little to no sense of urgency at all, made a few mistakes, many customers had to come back and get them fixed. One man was on the verge of tears because he was about to miss his flight. The employee even asked me for my visa for my arrival in Kuala Lumpur, for which none was required. When he realised his mistake, he seemed all the more confused. All in all, I have waited one hour in a line with five people ahead of me.

The leg room was decent on this flight and luckily the plane wasn't full, so we had an empty seat between us. Great for getting some sleep on an 8-hr red eye...

Boarding process was chaotic. They just board everyone at once. But I was impressed that they still loaded pretty quickly.

I was transferred to Guangzhou first without prior notice.

Excellent service

The plane is accessed by bus from the gate, and pretty far away. The stairs to the plane are not handicap accessible.

Food was horrible and entertainment center had to be reset 5 times.

That I got on the flight. That it was cheap.

That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again

Entertainment

It was delayed 3 hours and they weren't helpful

Great service， better than many weather airlines .

Everything was great, can't find anything wrong.

Long delay.

Flight was delayed.

The staff were attentive. The service was good and overall was okay

The crews are not doing enough to help with the many kids crying incident.

The leg room was decent on this flight and luckily the plane wasn't full, so we had an empty seat between us. Great for getting some sleep on an 8-hr red eye...

Boarding process was chaotic. They just board everyone at once. But I was impressed that they still loaded pretty quickly.

cabin crew great and friendly

Cabin to cold

Service was good

Better signage at the airport for those that already checked in online. I waited in the long line since the signs were obscure.

great cabin upgrade...competitive to other airlines with newer planes

Direct flight to Los Angeles is convenient. Overall the flight crew was hospitable. The food was enjoyable and they keep restrooms clean

Terminal 2 at the Manila International Airport is aweful. The redundancy of screening at the gate is laughable. The terminal is too warm and there are not nearly enough seating for everyone at every gate I viewed. This experience alone may influence future use of Philippine Airlines. The flight attendant who served my section never smiled. I was suprised she is entrusted with serving passengers.

The crews are not doing enough to help with the many kids crying incident.

The price! Efficient and friendly service. If you don't need to be fed every 4 hours, don't need onboard entertainment and can handle the slightly less legroom than standard carriers then AirAsiaX is highly recommended

You get what you pay for, or in the case of budget carriers you don't get what you don't pay for. AirAsiaX is no frills but that said it is efficient and gets you where you want to go for the lowest prices around. The meal you receive with the 'bag upgrade' pack is ok but nothing special.

their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers

Everything else.

Check-in crew was extremely slow and clueless about what thet were doing. Little to no sense of urgency at all, made a few mistakes, many customers had to come back and get them fixed. One man was on the verge of tears because he was about to miss his flight. The employee even asked me for my visa for my arrival in Kuala Lumpur, for which none was required. When he realised his mistake, he seemed all the more confused. All in all, I have waited one hour in a line with five people ahead of me.

Good entertainment

Check in- only 2 desks open.

my luggage lost watch and headset,please give me a answer,its all new

I like their timely service and cleanliness.

Nothing

I got there eventually

The delay

Good service, crew members are very helpful & the canine is clean

The remote control of the TV is not sensitive- very often I have to press twice, movie (the Martian) image quality is poor. The map application is not useful -- not able to zoom in and out, not able to display entire trip view etc. (buttons are available, but when I click on it, nothing happens). Boarding is a big hassle. It is a big plane, but requires bus services to take people from the gate to the plane, it has a 2-stories stair to go up, ppl had to carry their luggages up.

I was transferred to Guangzhou first without prior notice.

the flight left 45 minutes late, food was bad

The food is good

The air-con is too cold and the staff said there were no blankets left