The cabin crew were inattentive. Call buttons went unanswered or were deliberately left.
The service was basic.
The crew allowed economy class passengers to continuously use our business passengers toilets and spaces, frequenting my space which was an annoyance.
The toilet I used were a total wreck with cabinet panel doors left open. On a second visit it was all too apparent that someone had urinated all over the commode and the open panel door. Ridiculous is an understatement !
Not enough due courtesy or cooperation was extended to us the business class passengers when we were trying to stow away our hand luggage.
To serve a plate of open mixed nuts then take off is a nonsense as I saw how those plates slid off and caused messes on passengers within my view.
The business class seating did not recline enough.
The entertainment on offer was totally substandard for the well travelled international passenger whom is woed by other carriers. On my return trip there was no entertainment at all on offer, very strange. Biman is a joke !!!
The very dated aircraft interior left everything to be desired. I have deliberately kept many snapshots as evidence.
Business class passengers pay that extra for a reason. The whole compliment of passengers for the entite plane were boarded and unboarded through our cabin areas, totally unacceptable and unjustified.
The time I tried to purchase two on board duty free items, surprise surprise, yet again was told some nonsense and it was yet again another negative an experience.
So overall, I will endeavour never ever to make the mistake of flying with any such substandard an airline whom a-z seem to be either be guided by or employ "clowns" whom are not in touch with the realities and ongoing standards being maintained by other carriers.
Meal and snack was tasty and piping hot. Plane was brand new 737-800 in great shape. Entertainment system worked as described although there were some glitches with movie playback and the Moving Map program. The flight departed BKK on time! Crew were pro and attentive.
Bit of a hard landing in Dhaka, but maybe that's how the pilots have to do it?
We hit bad turbulence just up from Calcutta. But the pilot used his skills to get us to a new altitude and the flight smoothed out. Kudos to the captain and his crew. Good job.....................I don't like that we paid good money for the flight and flew on a Bombardier Dash-8 rather than a Boeing 737-800 like on the way to Calcutta.
Snack was really bad (white bread, mystery filling) and some dry cake. They could do better. Maybe shingara or chanachur, or even peanuts. Or even potato chips.............I liked that the flight departed on time.
Dreadful food in business for a dinner flight. Plastic wrapped pieces of white bread with mysterious 3 mm thick substance inside.
Pilot apparently aborted landing and did a go around with 45 degree steep turn with extreme nose up attitude. Wow. No explanation of any kind.
Seats are worn out in business class.
Strong cigarette smoke like stink in cabin. Apparently results from heating elements in oven.
Flight staff sprays fumigation bomb inside cabin. Mosquitoes in cabin were robust and impossible to kill. They seem to like.
Food was simply awful; which is a shame for a national airline of a country known for its great cuisine.
Some members of the crew were really nice, but we had one on each leg of the flight that were so rude to passengers. On the KUL-BKK leg, one male crew member was really loud and obnoxious, and on the BKK-KUL leg, one female crew member was yelling at some older passengers who were a little slow in boarding.
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