Traveller reviews
Overall rating
8.0
Excellent
Based on 47 reviews
Boarding
8.2
Comfort
8.0
Crew
8.8
Entertainment
6.9
Food
7.4
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
THAI Smile information
| IATA code | WE |
|---|---|
| Routes | 12 |
| Top route | Khon Kaen to Bangkok Suvarnabhumi |
| Airports served | 7 |
| Top airport | Bangkok Suvarnabhumi |
THAI Smile traveller reviews
Pros
"Great seat and smooth flight"
(in 15 reviews)
"Great flight on Thai Smile"
(in 14 reviews)
"The staff is so helpful and friendly"
(in 5 reviews)
Cons
"Very flight and check-in process."
(in 3 reviews)
"I'm very justifying for the flight"
(in 10 reviews)
"I'm very justifying for the flight"
(in 10 reviews)
Recent reviews
Traveller rating
8
1
0
0
0
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8.0
Scrambled eggs for breakfast were delicious!
Reviewed Aug 2023review from
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6.0
The boarding process in Chiang Mai was horrible. Gate change last minute left me with all our carryons and my husband in a wheelchair. No one came for him….. Inconsiderate and uncaring. Airport was crowded and no one cared….
Reviewed Mar 2023review from
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10.0
Good airline with outstanding flight crew.
Reviewed Mar 2023review from
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10.0
Better explanation of where to line up when checking luggage.
Reviewed Mar 2023review from
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10.0
Please on time.
Reviewed Jul 2022review from
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10.0
No electrical plugs or USB plugs. No lounge at KKC airport.
Reviewed Jan 2022review from
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8.0
Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
Reviewed Jan 2022review from
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7.3
Pros: We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again.
Cons: Providing some snacks would be helpful when getting off the board.Reviewed Jul 2020review from
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8.4
Cons: We got drinking water after landing. Would be better to provide some snacks on the way out.
Reviewed Jul 2020review from
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10.0
Pros: On time, clean smooth ride. Landed early!
Reviewed Jun 2020review from
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10.0
Pros: Brilliantly safety-conscious crew but very personable.
Cons: It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK.Reviewed Mar 2020review from
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10.0
Pros: The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable.
Cons: It would be really nice not to have to board a bus in BKK to be shuttled to my next flight.Reviewed Mar 2020review from
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3.3
Cons: I understand that the crew was probably tired, but I believe they can be friendlier.
Reviewed Feb 2020review from
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8.6
Pros: Crew are efficient and friendly
Cons: Portion of food could have been slightly biggerReviewed Feb 2020review from
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5.6
Cons: Since no one was in first class and I was in the first row not allowing me to use the restroom Up front when there was a long line in the back seemed rude
Reviewed Jan 2020review from
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7.6
Pros: Good and being on time
Cons: So far so good for its priceReviewed Dec 2020review from
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7.0
Pros: Good meal
Cons: Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter.Reviewed Dec 2019review from
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10.0
Pros: Lovely people. Lovely service. Good food.
Reviewed Jul 2019review from
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10.0
Cons: Good job
Reviewed Jul 2019review from
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10.0
Pros: Great services
Cons: Great seat and smooth flightReviewed Jun 2019review from
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10.0
Cons: Excellent price generous luggage allowance.
Reviewed Apr 2019review from
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10.0
Pros: Super cool light meal in a little bag. Best budget airline I have flown.
Reviewed Mar 2019review from
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7.0
Pros: Seamless boarding and deviating.
Cons: Thai Smole seats offer the least legroom in my experience. Very narrow.Reviewed Feb 2019review from
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2.0
Cons: My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar
Reviewed Feb 2019review from
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6.0
Cons: An hour delay for no expressed reason is not acceptable.
Reviewed Feb 2019review from
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4.0
Pros: Nothing apart from kind crew
Cons: Food was really not good at all! Very poor The inside of plane was not clean!Reviewed Jan 2019review from
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9.3
Pros: I'm very justifying for the flight.
Reviewed Dec 2018review from
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9.3
Seamless operation!
Pros: On-time departure and arrival.
Cons: Nothing to complain about.Reviewed Dec 2018review from
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5.6
Delayed flight
Pros: Airfare was reasonably priced.
Cons: Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes.Reviewed Dec 2018review from
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8.6
Excellent short hop
Cons: Nothing negativeReviewed Nov 2018review from
THAI Smile FAQs
What is THAI Smile's carry-on size allowance?
On board THAI Smile flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the THAI Smile assistance team will most likely ask you to pay extra for checked luggage.
Where does THAI Smile fly to?
THAI Smile proposes only domestic flights in Thailand to 7 different cities, including Bangkok, Khon Kaen, and Chiang Rai.
What is THAI Smile’s primary hub?
THAI Smile concentrates most of its flight operations in Bangkok.
How does KAYAK find such low prices on THAI Smile flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including THAI Smile.
Flight status
THAI Smile route map
THAI Smile contact information
- WE IATA code
- +662 118 8888 Call
- thaismileair.com Visit
Overview of THAI Smile
As this airline is primarily based in Thailand, a majority of its flights are domestic. However, the company has been adding to its list of international flight paths, making it possible for passengers to travel to other countries in Asia, such as China, Hong Kong, India, and Malaysia.
Although THAI Smile has not made any codeshare agreements with other companies, it is a member of Star Alliance. Star Alliance is the world’s largest airline organization and is headquartered in Germany, with some of its additional members including Asiana Airlines and Air India. The company is also a subsidiary of Thai Airways.
THAI Smile offers two travel classes for passengers to choose from, known as Economy and Premium. If you purchase an Economy ticket, you will have access to benefits like drinks, snacks, in-flight entertainment, and the option of bringing a carry-on bag for free. For those that will be flying Premium, you will be given perks such as a larger seat that provides additional legroom and priority boarding.
This company has a fleet that is composed of 20 different planes, many of which are Airbus. For short to medium-range flights, the Airbus A320-200 is the aircraft that is used the most often, as it can fit almost 175 passengers and has a comfortable seating arrangement. However, out of all of the different types of planes that the airline employs, the Airbus A320-200SL is the one that is used the most frequently, because it can fit approximately 160 passengers and has an impressive flying range.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.