The flight was delayed today for half an hour
Upfront notification of delays
Delayed flight time, not much entertainment in flight
very affordable fare
No beverage even water. Bring your own water
No communication of baggage fees - desperate service
Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline.
Priority boarding for pregnant passengers, leggy and clean
No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart.
Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration.
As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized.
delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning
Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back
Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever.
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