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The cabin crews were friendly and helpful.

Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived.

No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have

The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area...

Too hot - needed cooler air

Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow.

Nothing - I had to cancel from China - took time. I then booked myself

They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel.

The in-flight entertainment system is kind of archaic, but it works.

The experience starts in the Brisbane lounge. Thai Airways has the use of the Air New Zealand loung and it has to rate as one of the best. Modern, Open feeling well lot by natural light, comfortable chairs and so many electrical and USB outlets. The food is magnificent. The 787 to BKK has flat beds so it's very easy to get some sleep. Staff were attentive

The food was a little lacking in quality my beef tasted decidedly off! My stomach reacted accordingly 5 hours later.

film choices, old or irrelevant or American.

Everything was okay -- nothing was standing out.

I expected better Indian food. It was okay, but inferior to Quatar airways and Indian Airlines food we had recently.

Great crew and service.

Nothing

Everything

Great service, food quality was good and the seats were comfortable enough for larger foreigners.

Lack of entertainment

Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times.

Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average.

Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN.

Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession.

Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration.

As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized.

Flight attendants were attentive and served customers with care. The captain gave flight status every half hour

the selection was impresive to m

Not much turbulence

Food

Good reliable SQ service

I got the seat with communications box on the floor under the seat in front... no foot room :-(

They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel.

The in-flight entertainment system is kind of archaic, but it works.

The experience starts in the Brisbane lounge. Thai Airways has the use of the Air New Zealand loung and it has to rate as one of the best. Modern, Open feeling well lot by natural light, comfortable chairs and so many electrical and USB outlets. The food is magnificent. The 787 to BKK has flat beds so it's very easy to get some sleep. Staff were attentive

The food was a little lacking in quality my beef tasted decidedly off! My stomach reacted accordingly 5 hours later.

New, comfortable plane, good choice of movies, good food, great crew.

Bangkok Airport is a terrible transfer airport. The air-conditioning is insufficient so it is very hot inside the terminal and the food is over-priced. Boarding at Frankfurt Airport was a bit chaotic.

film choices, old or irrelevant or American.

The food was very average. I have flown Thai Airways many times before and I remember the food being better.

New, comfortable plane, good choice of movies, good food, great crew.

Bangkok Airport is a terrible transfer airport. The air-conditioning is insufficient so it is very hot inside the terminal and the food is over-priced. Boarding at Frankfurt Airport was a bit chaotic.

I got to the check-in counter about 15 minutes before the plane was set to take off. The staff was very understanding of this and I was able to get on with no issues. They even checked my massive luggage without any objections, despite the fact that I'm pretty sure it was about 8kg over the limit. If for some reason you don't bring a Kindle or something to occupy yourself with, they have a decent selection of movies. The food was also not bad. I ordered the seafood dish, which was decent. The staff seemed pretty responsive, and came along regularly to serve refreshments.

I have long legs, so I was pretty uncomfortable throughout the entire 12+ hour flight, but that's what you're gonna get flying economy.

Good boarding procedure except flight was late. Good crew, comfortable aircraft.

Bangkok Airport is hot and unpleasant. Flight left about 20 mins late.

No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!

Late. As always.

The flight was delayed today for half an hour

Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow.

The aircraft was broken - it took forever to fix We were late everywhere overall for 2.5 hours

Great service, food quality was good and the seats were comfortable enough for larger foreigners.

Lack of entertainment

Everything

None

For the four-hour flight, there was no individual entertainment system -- in the old aircraft used, only the archaic drop-down screen that keep showing the same old comedy strip. The seats were also rather old. Food could have been better. In general, does not compare well with the entertainment and aircraft offered by the middle-east airlines such as Quatar, Emirates, etc.

They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel.

The in-flight entertainment system is kind of archaic, but it works.

Nothing - I had to cancel from China - took time. I then booked myself

quick flight

na

Good boarding procedure except flight was late. Good crew, comfortable aircraft.

Bangkok Airport is hot and unpleasant. Flight left about 20 mins late.