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They got us there.

We flew in from San Francisco to London on full-price Business Class tickets. Stupidly, I bought Coach tickets separately for the short leg to Dublin. British Air would not check two bags all the way to Dublin. For one of the bags, we did the measurements, and joined all the other people who haul extra luggage onto the plane for carry-on. For the other bag, sixty-five Pounds Sterling (about eighty-five bucks) for the other bag for a one hour flight. Wow! That put a big damper on the whole flight experience.

The crew was friendly and professional

My monitor didn’t work and I asked about it twice. Two crew members said they would look into it but it never got reset.

The entertainment was surprisingly good.

The seating was tight.

It wasn’t unpleasant

M&S should be ashamed to put their name to this dreadful selection of food. EasyJet has a more varied selection for gluten intolerance. The boarding experience could not be more anachronistic - every gem and precious metal under the sun is given priority (emerald card??) and it is just about left unsaid that the final people allowed to board are the Plebs. What a dispiriting experience and one I now have to repeat after the demise of Monarch, who were so much better.

Friendly attendants who made the flight very pleasant with their smiles and their service

Aging interior and seats of plane were not good at all.

Express customs and immigration for connective flights with individual passes!

Total disaster. Back up lines at AA JFK . Staff at a loss, equipment ? Shortage of bins, no supervisors , ... deliberate chatting and slowing down upon manually going through majority of carry on.

Food.

No audio.

Service was good

Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all.

Almost impossible connection with too many custom checks Lost luggage

Food.

No audio.

Crew were great / free wine !

Crowded and chaotic boarding

I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport

There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy