Cons: Before I could pick up the car, I had to pay a 2500 SEK deposit (= 260 euro). After bringing the car back, I had to wait 8 days for Hertz to pay back the deposit.
Also, they only accept VISA and mastercard.
27 Jun 2017
Expect at least an hour to pick up
Pros: Lots of people staffed
Cons: Location isn't convenient for pick up. Takes at least an hour to pick up.
7 Mar 2017
Pros: Nice car, good service, no hassles.
13 Jun 2017
Pros: Great car, easy transportation from and to the airport. Great costumer service!
27 Jun 2017
Need to clarify car type
Pros: Tolls were included in the price
Cons: Kayak, need to do a better job clarifying the type of car listed at the specific price. Felt uncomfortable when we arrived and were told we'd booked an electric car - which isn't a bad option, except that we were traveling in an unfamiliar country and weren't accustomed to the recharging requirements, locations etc. Had to pay extra to switch.
13 Jul 2017
Pros: We easily added a second driver at pick up. The return was just as effortless. The Hertz service was impeccable and we will rent with them again when we are in Stockholm.
15 Aug 2016
Wrong car and unfriendly staff
Cons: Payed extra to get a convertible and then got "upgraded" to a dull station wagon which was not at all what I had payed extra for. Will just go for the cheapest car next time.
Waited 45 mins at the counter because the staff was so busy. They don't seem to have workforce planning.
On top of that the staff was unfriendly. Will avoid that company in future.
23 Sep 2016
Pros: They gave me much better car, did not want extra money. Customer service is very polite and professional. Thanks
5 Sep 2016
Pros: Rental specified a car from their "special" class and paying for, and i ended up with their cheapest car class despite the 100 buck difference between their cheapest A class and "Special". On-site the staff told me that their special division entailed a class A car, which is very misleading! So despite being a long term Gold Reward member i was not even given the courtesy to speak to their manager to sort this one out. Going back to Avis
6 Sep 2016
Cons: The car was supposed to be a convertible but it only had a sunroof.
Pros: Super easy to get to/from the airport from the car rental. Friendly guy who spoke great English behind the desk. The car was clean and new, no issues. They even let us take it back after we had dropped it off because we forgot to get gas.