On time. Convenience of a small airport. Excellent service from staff at check-in.
It was really fast to Tokyo. Much faster than the budget carriers. However a lot less space than international flights.
I liked the flight over all. Towards the middle of the flight. There was a flight attendant who felt like they were rushing to had out vegetarian wraps and said they were “sandwiches”. She also handed out hand we wanted the water but she was walked so fast we didn’t get any. We sat in the seat 45 E & D. And towards the last 30 minutes of the flight there was an announcement saying the crew would collect trash. No one ever came around. So held on to the trash until we landed and left in the seats.!
Seat was broken. Check in was not possible until we reached the gate, by then we were separated.
Business class on ANA was awesome. There lie flat seats made it easier to sleep on a 12 hour flight. Food was great and service was excellent.
Everything was great. Wifi was down,but that didn't matter to me.
Seats were comfortable with excellent legroom. Meals were also quite good. The cabin crew were excellent and very helpful. The check-in experience was also very smooth.
Good. Got me there and back safely and mostly on time. 30 min delay for maintenance once but that means more time for nap. Crew was super nice.
For the price of a seat that is obviously crammed together so as to get many more people onboard and combined with the long flight duration, Free WiFi should be an automatic “Thank You for Flying with Us!” To charge an additional fee when so many other businesses offers it is a bit “cheap” on the airline’s part.
Not much world movies especially other Asian countries movies (only Japanese movies)
The in-flight experience was excellent, the meals served were high quality and plentiful. The cabin and seats were quite comfortable. However, the Turkish Airlines ground staff were less than accomodating. We made a group booking in November 2025, including (at that time) and unborn baby. Travelled in July 2026 - you would think TA would seat a 'group' together, but not so. On our flights to IST from SYD our family was scattered though the cabin. No bassinet for my grandchild but they said they could provide one at an additional cost. Did we want the mother to sit with the new born? Oh, that's an additional $420 one way because the bassinets only fit in the seats with extra legroom. Want the father to sit next to the mother and child? Add another $420 one way! Ridiculous!
To get to jet blue at JFK from any connecting flight you have to go through security again.
Excellent experience with business class area. Staff was attentive and food was amazing. Only one bathroom for business class which was logistically difficult for the staff while preparing meals. Need to offer fluids with meals. I did not get enough water to drink. But overall I rate it 5 star.
the cabin was kept too hot. couldn't sleep as a result
Boarding experience was a mess- both to and from Istanbul airport. No one knew anything. They asked everyone to line up according to their sit numbers- it was unbelievable. Business class had a separate line, but it was hard to find- I had to go through all that mess before finding it. Would not recommend
Small seat space for 13 hours flight, they charged for baggage , very bad quality of food,
Flight was overbooked. Luckily there was room in Business so several people got free upgrade.
The inflight Wi-Fi was poor or non-existent however the entertainment system was good. The staff are good and effective but don’t really relate well to the travellers (a smile and a “how are you” would not go astray). Not the worst airline, but if they improve they could be leaders.
It would be good to choose between a Turkish based meal and an American meal option.
Long haul flight need to have better snack/food options. Toilets were not refreshed regularly. No toilet paper or hand wipe tissues.
