I booked a ANA flight, this was just a regular United flight — as always very bad, dirty, rude service, quite frankly really embarrassing to be flying with this after spending time in Japan.
I booked a ANA flight, this was just a regular United flight — as always very bad, dirty, rude service, quite frankly really embarrassing to be flying with this after spending time in Japan.
Staff and crew are wonderful, professional and courteous. Meal is delicious and snacks can be improved. Entertainment needs improvement, pls update selections of movies. I appreciate that our flight was on time
I flew economy class so of course it’s not as roomy as business and first class. But overall it was ok and the seat had an interesting way to recline — the seat itself extended forward instead of the backrest. This way the person sitting behind me would not lose space by my reclining—excellent concept. I wish all airlines used these seats.
The space for the seats i like it. Its not too close like other air line. The food is ok and also the staff. I'm waiting for my flight rewards point because until now i didn't recieved it.
Flying with ANA is always a breeze. Seats are very comfortable.
For the price of a seat that is obviously crammed together so as to get many more people onboard and combined with the long flight duration, Free WiFi should be an automatic “Thank You for Flying with Us!” To charge an additional fee when so many other businesses offers it is a bit “cheap” on the airline’s part.
Flight was on time and the crew was as expected, friendly and respectful. Food could’ve been better though.
Ticket was purchased as a United Airlines flight (operated by All Nippon) like what does that even mean? Makes for a VERY confusing flight experience. For instance, what do I look for a United drop off signage and ticket counter or ANA? No explanation anywhere to be found. I also felt a little bit scammed by the obsurdely restrictive seat selection provided. Only middle seats available!! Are you kidding me!! On 6hr + 10hr flights you're forcing me into the middle seat without telling me before I purchased the ticket?? This should be illegal. And to top it off, on the Tokyo LA leg there were quite a few empty seats including window seats! I must also say, the food was a dissappointing as well for my taste, fish with rice ( mostly plain white rice) or a vegetable medly for the breakfast meal? Should be at least 4 choices and at least 1 with eggs. Outside of these issues flight was otherwise ok.
Ground and flight crew were all courteous, extremely helpful and professional. Overall, process is really organized, from boarding to disembarkation.
This is a very long flight and the first time I have flown on a Japanese airline. I was very impressed with the staff. They worked hard and offered food and drink regularly. Plane was very well cared for. The let room was good . Food was ok but better than other airlines.
Great service but food taste and options have gone down a few notches.
This airlines is always my favorite. Very consistent customer service and food is good. My last flight with them, I had no idea we landed because it was just that smooth of a land.
At least it was not very cold inside the plane. I noticed there was now a bidet in the bathroom and that’s good! I didn’t like the window seat. Flight was smooth except for 1 turbulence. Plane was on time. Thanks. Food was not that great. Miso and green tea were good! As usual movies were old and there were no changes.
Food as always. PA was not clear, especially the English ones. Very limited Hollywood movies. Unlike the first flight I had, this plane has less leg room and less room for my under seat baggage.
Great crew, Japanese domestic flight is just a drink service but crew are very attentive
I didn’t like the check in process I had to check in at the counter took too much time . Didn’t give the upgrade my seat .
l enjoyed the variety of good and drink choices. The flight attendants were very quick and efficient to our needs.
Liked the food. Needs improvement: 1) the flat bed was very hard and the set up was not at all passenger friendly 2) the announcement were impossible to understand even in English. 3) the flight information on the monitor was terrible it showed a airplane with no information like altitude, airspeed, heading. You could not zoom in or out to orient the aircraft to where you were in the flight. 4) movies were old and very limited as was the music selection.
It was one of the best experiences. The staff were amazing. JAL is my second favorite Asian Carrier I have flown on. Korean Air was my first. Thank you JAL for bringing me home safely and for such an amazing staff and service.
JAL is quite nice in business class. Comfortable, spacious seats. Their entertainment, especially their film selection, isn’t that great though as their are not many new releases like some airlines offer their first and business class customers. . Food is excellent and the option to order on demand is always quite nice, which JAL offers. Flight attendants were very friendly and kind. Overall very good experience with JAL.
Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.
Delayed, not enough information. Had to ask for refreshments, crew could have been more proactive
Delayed for 45 minutes. Don't know what's the issue. Other than that, food was not to my satisfaction. However it's okay.
My first course flight (Aor-Kul) was cancelled in the morning, and they asked me to board the night flight hence I need to transit overnight for the 2nd flight (Kul-Myy) that supposed to be on the same day. The overnight stay was not provided, (I'm traveling with my spouse, a daughter (5 y.o.) and an infant (2 months old). Hence I booked Sama Sama Hotel at my own expense (fortunately using my enrich miles points). Other than this issue, all services is good.
Orange juice change to mineral water . Should keep the orange juice.
Entertainment system was too old, crew were unorganised during boarding
No recognition for one World Emerald member. Business class seat has flat bed
Legs space in the business class cabin is too small and pillow is dirty!
Elderly individual shud be given priority to board the plane together with passengers with children and disabled. Otherwise things are OK.
Cabin crew as always are leaps and bounds the crowning glory of MH. Friendliness and natural warmth are such incredible traits. Food was very good on this flight also; and flexibility in meal time to accomodate rest was a plus point. Early arrival and landing as the first morning inbound at T4 LHR meant I was off the plane and in the queue for an Uber in less than 15 minutes!
We enjoyed that we boarded and took off on time. We didn’t like that our connection flight was a twenty minute walk through the airport with only one hour in between flights.
No lounge access with “United First” ticket. False alarm about late flight, jeopardizing connection. Wrong meal. Loose power socket would not hold plug, could not charge device. In-flight access to text messaging did not work. Toilet seat on plane would not stay up.
We ended up with seats in the very back. So they did not recline. Have no idea why, we reserved and checked in very early. The isles were very narrow and the seats had very little leg room. But they did give us water, and a snack.
Boarding was terrible. My wife uses a wheel chair and she was in an incredibly hot closed metal cargo box for close to 20 minutes before getting on board
Check in etc was very good. As for on the plane, it was like flying in a freezer. It was so cold, i have flown for years and never been so cold on a plane. Staff on board said its always cold when flying which is a load of rubbish. They wouldnt put any heating on and now i have the flu because of this .
I’ve had a couple flights this week on United that were delayed by an hour or more
Surprisingly easy! I was hesitant to try this, but the cost swayed me. I actually felt like I had less stress than all the taxiing and possible delays that occur with short regional flights where you spend less time in the air than getting to and from the plane..
It was okay, no wifi or entertainment real disappointment. Staff onboard not very friendly.
This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.
It started with multiple delays, cancellations, re booking, 5 hour lay over and finally on a plane from Chicago to Pittsburgh. Gates, times, etc were changed multiply times. Once on the plane, staff was fine, but built in tv did not work and could not even turn it off. Light at eye level the entire trip, so sleeping was near impossible. No snacks or drinks given.
Upgrade their seats. They’ve got 20-year-old business class seats in their 777s. The food choices. On the way to Manila and the way back I thought we’re lousy compared to other carriers. The staff was fantastic and very happy.
Not a pleasant experience from the start of booking first flight all the way through to the actually flight. Only saving grace is the food.
No power on an 11 hour flight? What a joke. Crew did not come by enough to get trash or offer water.
Checking in was okay but boarding a little bit slow
There is a problem with the sound while watching movie or listening to the music ( the sound is static & goes on and off). Aside from the sound, the experience was good & stewardesses are nice.
Not leave 12 hours late. This airline is horrible always late does not refund upgrades for cancelled flights inept counter staff.. needs to be shutdown
The food was good but could be better. Also, less salt would be nice.
My biggest concern was with all the schedule changes. Both inbound and outbound flights times were changed, including a time change less than two days before the scheduled departure.
The flight itself was good, however, the disorganization of boarding and the sheer amount of baggage STUFFED into the over head compartments in what appear to be an outdated plane was not okay. The plane was outdated. I walked into the restroom and a panel underneath the sink was on the floor. I called the attention of the stewardess and she quickly put it back into place. The entertainment system had to be rebooted in order to “work,” but even after rebooting, the sound was off. For the amount of money my wife and I paid, we expected a little bit more. Sad to say, but Phillippines Airlines missed the mark on many things going all the way to sectioning off such a small area for all the passengers to wait for boarding. Everyone was on top of each other. They also made you throw away your water, even after the initial security check. So the water you bought after the first security check wasn’t allowed onto the plane, but they didn’t offer a refill station or another place to buy water. Will definitely need to think again about booking with Philippine Airlines.
The charges for overweight luggage were not clear, I think I paid twice, I didn’t argue because I was traveling alone & already felt exhausted.