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Cons: Free WiFi

Pros: I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service.

Pros: Crew was nice, seats were comfortable

Cons: I enjoyed the flight

Pros: Staff is the best, very accommodating.

Cons: It was an old plane so not much comfort in business class

Cons: Crew could have been more pleasant

Pros: Amazing crew. Great food

Pros: Seat was not comfortable

Cons: Seats

Pros: The service was great, crew was sweet and accommodating, food was good

Cons: Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?

Pros: Cool and excellent service.

Pros: Crew are nice,but the seat need to improve

Cons: The seat need to improve

Pros: cabin crew very friendly and professional

Cons: Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar

Pros: Airport, sea side

Cons: Nothing

Cons: Crew could have been more pleasant

Cons: Good

Cons: Squawking brats the whole 10.5 hours of the trip to IAD.

Cons: Free WiFi

Pros: Friendly crew

Cons: Can’t think of anything

Cons: 1. In Flight Entertainment 2. Controlled In Flight Temperature

Pros: The crew and the timing were ok

Cons: The seats were uncomfortable

Cons: The plane is so old..,

Pros: Crew was good, flight was on time.

Cons: They could have given the amenities, which I think they forgot

Pros: The crew is good.

Cons: The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission

Cons: It was cold and the blankets got collected 45 minutes before arriving. Well, we had to wait 30 more minutes to get to a gate and I was freezing!

Pros: The entertainment was really good. The movie options were good. It was really nice that the movies were free. The pilot did a nice controlled landing and take off

Cons: N/a

Cons: Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me.

Pros: Prompt service, clean plane, friendly stewards.

Cons: There was no complimentary water/beverages for a 2.5 hour flight - would have been nice but oh well.

Pros: -

Cons: Entertainment didn’t work, big delay broken seat

Pros: The crew at HYD airport is good people.

Pros: Seat was not comfortable

Cons: Seats

Pros: Efficient and on time.

Cons: All fine.

Pros: food is amazing

Cons: seat is outdated, but new seat for biz is coming very soon

Cons: Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude.

Pros: The crew was pleasant

Cons: Baggage checkin & flight boarding was slow & disorganized.

Pros: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!

Cons: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!

Cons: The plane is so old..,

Cons: Flight got delayed 30 minutes

Pros: I had a nice exit row seat and the plane had a good selection of entertainment.

Cons: flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers.

Cons: Row was very crowded. Seats much too close together.

Pros: Food was really good and no delays. Entertainment also really good.

Cons: Can't really think about something.

Cons: Room temperature control should be better.

Cons: Offer water at least from a bottle free of charge.

Pros: We flew 1st class. The crew going over was AMAZING!!!!

Cons: LHR-ATL first class was awful. My spouse lost her seat to an aircrew member. (I'm very sick and we chose being across from each other for a reason). Boarding on both ends was horribly done. Last minute gate assignments, no crew, delay, boarded after coach. Hard bed, no service, crying baby

Pros: Staff were professional and courteous

Cons: This was an old plane. Seats not as comfortable, and entertainment system was lacklustre.

Pros: The crew was good, very helpful.

Cons: The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane

Pros: Great airline

Pros: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Pros: Seat was comfy and spacious for economy class

Cons: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.

Cons: Fix the damn KIOSKS at Vienna!

Cons: Crew could have been more pleasant

Pros: On time and comfortable flight

Cons: No suggestions

Pros: The Food was good.

Cons: We had a very uncomfortable flight. A passenger right behind us was screaming all through the flight. We need to be refunded part of the ticket cos it was horrible.

Pros: Crew was attentive, friendly and helpful.

Cons: Flight was cancelled because the operational issues. No information or help given. Their airport procedures and practices make it extraordinarily challenging and stressful for passengers. We’ll never fly with them again.

Pros: The crew was pleasant

Cons: Baggage checkin & flight boarding was slow & disorganized.

Pros: Crew was great and helpful despite oversight in my special meal.

Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!

Pros: Excellent crew, good food & movie selection.

Cons: KLM crew exceed our expectations

Pros: Seat confort

Cons: 2 hours delayed, even tea has to be paid

Pros: The crue was great. Food was great

Cons: Reduced quality in Cuisine, and problem exacerbated by industrial strike by BA Catering Services company on the day in question. I didn't get value for what I payed for.

Cons: Better drink selection