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Our flight was canceled with no rebooking offered. We are still waiting for a refund and had to book a very expensive flight to return to Toronto without any compensation or help from Turkish or flight hub. Extremely poor service during a time of crisis, speaks volumes about the type of airline and flight hub as a disaster of a company with zero accountability

The local Turkish Airlines staff in Helsinki isn’t not aware of immigration laws of Singapore and wanted to refuse even our first boarding and threatened us with deportation on our own from Singapore. We had the next connection to Istanbul and then Singapore. The airline’s online check in system is requesting the visa to download and doesn’t have any option for 96 hrs VFTF passengers. So in general we made the complaint to the airline, as the boarding experience was awful due to unprofessional staff that doesn’t check or want to check the exceptions in the global system.

Business Class pods are horrible. If you're petite, you might be able to sleep on the uncomfortable seat and bed. Crew and food are fantastic.

I have travelled many times on Turkish, but they always board at least 30-40 minutes past the stated time. If informed properly, passengers can choose to spend more time in the .lounge instead of standing around by the gate waiting to board. The new lounge at DFW was a big disappointment. The aircraft itself was a shock. In the past I have flown this sector with regular business class seating configuration of 1-2-1, The 2-3-2 seating is very disappointing after paying such high prices for tickets. The DFW to Istanbul segment was slightly better, but the Istanbul to Delhi segment was no better than premium economy. I will try to travel more on airlines which give business class passengers more value for their money.

Delicious food, comfortable and clean plane. It's a little cramped in the hall in front of the gate.

The crew on this flight provided exceptional business class service to me.

Bad sitting every flight not good experience with food either

Entertainment was good. Flight was delayed, nearly missed my connecting flight. The gate was changed on several occasions. My luggage did not arrive on time and had to leave without it.

Requested food items were always finished but the available food was warm and tasted good Good entertainment options.

The airport staff never announced that boarding has started. Both at iad or Islamabad or Istanbul.