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Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"

Pros: "crewe were excellent"
Cons: "nothing !"

Pros: "Space and courteousness"

Cons: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."

Pros: "Food, seat comfort, service"

Cons: "The planes are pretty outdated especially the connecting flights from Narita to HKG"

Pros: "no -all that was amazing was the complete idiocy of ana"
Cons: "virtually everything was a unacceptable starting with the gate staff ..."

Pros: "Comfort as usual"
Cons: "No idea"

Pros: "Entire crew members, food, drink, hospitality & aircraft."
Cons: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."

Pros: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Pros: "More leg room than most flights."
Cons: "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."

Pros: "There was lots of leg room. Crew was nice."
Cons: "One of our seats had a broken recliner button."

Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."

Cons: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Pros: "Overall the flight met expectations for service, comfort and food."
Cons: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Pros: "The staff is friendly with attention to detail"

Pros: "Really good service."

Pros: "Great planes, very clean toilets, very efficient and extremely polite crew."
Cons: "No paper towels in the bathroom"

Pros: "ANA is always efficient and polite."
Cons: "Just drinks no snacks on this flight"

Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."

Pros: "Food and services"

Pros: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Cons: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."

Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Pros: "Excellent legroom. Very polite staff."
Cons: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Pros: "Food"
Cons: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."

Pros: "Very efficient, friendly and helpful staff"
Cons: "Food was gross."

Pros: "Very efficient"
Cons: "Food was not good"

Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"

Pros: "service"
Cons: "food"

Cons: "The dinner was served too late, not right after take off. Also, the portions were way too small."

Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."

Pros: "Food and Sitting Space"
Cons: "Nothing"

Pros: "Food"
Cons: "Sitting space"

Pros: "Overall comfort was good"
Cons: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"

Pros: "service..service..service and ontime performance"

Pros: "Good food, seats were comfy enough for a 4.5-hr flight."
Cons: "Better Hollywood options for entertainment."

Pros: "Shortest duration"

Pros: "Food and service was excellent."
Cons: "Seats in economy were narrower than other airlines."

Cons: "Food was ok and limited entertainment"

Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"

Pros: "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
Cons: "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."

Cons: "Width of the seat for me was bit tight when in a flat bed position."

Pros: "Legroom is good, you don't need to recline the seat"
Cons: "Food wasn't the best"

Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."

Cons: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"

Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."

Pros: "Amazing trip Qatar airline is great"

Pros: "Very pleasant and comfortable flight with QA."
Cons: "Nothing"

Pros: "Flight attendants were excellent, food service very good. If the service is so good in economy, I can't imagine how nice it would be to fly in business class. I would fly Qatar Airlines all the time if the price is right."
Cons: "Economy row seats don't give you enough space for your legs between rows, but this is a systemic problem among airlines. You have to live with it or move up to business class."

Pros: "Food was good and crew"
Cons: "Old aircraft from Doha to Dhaka."

Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."

Pros: "Everything normal as expected on an economy class nothing special."
Cons: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."

Cons: "It was outstanding service !!!"

Pros: "Response is the same as above"

Cons: "Better vegetarian food"

Pros: "Entertainment was good. Crew were fine."
Cons: "Food was terrible."

Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pros: "aircraft so silent"
Cons: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."

Pros: "Nothing"
Cons: "Food was terrible. It’s worse among the airlines."

Pros: "Crew was exceptional. QSuite very comfortable."

Pros: "I got a very good seat."
Cons: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."

Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."

Pros: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Cons: "Please include Nigerian and Ghana movies"

Cons: "Entertainment on the Boeing 777 suffered from access problems"

Pros: "The entertainment was excellent, the seats very confortable"
Cons: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."

Pros: "Plenty of beverage service and food was very good."
Cons: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."

Pros: "Seat where comfortable and thank needed more leg space"
Cons: "Good was poor bcz going and back was same menu of choice of food."

Pros: "Seats are great!"
Cons: "The food options were not that good this time."

Cons: "Long trip"

Pros: "Good Service.Efficient"
Cons: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."

Pros: "Food was good"
Cons: "The flight took off late more than an hour"

Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."

Pros: "Smoth flight"

Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."

Pros: "Ambiance"

Pros: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"

Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"

Pros: "Boarding was smooth; Plane was clean; Flight departed on time;"
Cons: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"

Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"

Pros: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."

Pros: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."

Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."

Pros: "The crew were nice and cautious"

Pros: "comfortable seats good service"
Cons: "nothing"

Pros: "Good food and services"
Cons: "Boarding slow and luggage too strict"

Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."

Cons: "Bad app don’t trust"

Pros: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."

Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"

Pros: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"

Cons: "- Leg Space is challenge"

Pros: "Overall services"
Cons: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."

Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."

Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."

Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Pros: "Perfect"
Cons: "Nothing. Flight was amazing"

Cons: "Bigger seats the new ones are way to narrow"

Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"

Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."

Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"

Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"

Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Pros: "Slow service."
Cons: "Better communication!"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Cons: "Too hot inside the aircraft"

Cons: "Staff rude and short"

Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"

Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Doesn't"

Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Pros: "Crew were great, food, entertainment, seat and everything else was great as well."

Cons: "Lost all our bags so couldn’t ski"

Pros: "Friendly staff"
Cons: "Security check at gate; No priority"

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Pros: "Lovely crew, very helpful"
Cons: "N/A"

Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"

Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."

Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"

Cons: "Inflight was better than I expected. But needs upgrading air crafts."

Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Pros: "Good"
Cons: "Nothing"

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Pros: "Landing"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"

Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Cons: "Nothing special"

Pros: "Face recognition was amazing"
Cons: "Too hot on plane"

Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"

Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."

Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"

Pros: "Good crew"
Cons: "Seats way too cramped."

Cons: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"

Cons: "Seat comfort"

Pros: "Crew cordiality"
Cons: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."

Cons: "As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else."

Pros: "Crew speaking french"
Cons: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."

Pros: "punctuality"
Cons: "45 minutes between getting off the plane and getting your bags is ridiculous"

Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"

Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"

Cons: "The flight was late"

Cons: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."

Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."

Pros: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Cons: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"

Pros: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Cons: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"

Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."

Pros: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Cons: "More choices of TV shows to watch."

Pros: "Everything on time. 30 minutes ahead of schudle"

Cons: "Space!!!!"

Pros: "Good seat. Nice aircraft Helpful check in."

Cons: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."

Pros: "The worst flight in my life"
Cons: "Everything"

Cons: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"

Pros: "Nothing much, really."
Cons: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."

Pros: "Crew, on board entertainment..."
Cons: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."

Cons: "The time it took to open the door upon arrival"

Pros: "Nothing"
Cons: "Not to overbook the flight"

Cons: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"

Cons: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."

Cons: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"

Pros: "Nice space in the aircraft and the crew was really nice too."
Cons: "The delay was very tiring."

Cons: "TV at each seat"

Cons: "Better aircraft and personnel should smile and be more friendly"

Pros: "Seats were acceptable. Crew was competent and prompt."
Cons: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."

Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."

Pros: "That it took me from A-B"
Cons: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"

Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."

Pros: "Arrived on time"
Cons: "Business class seats too narrow on 767. Needs upgrade"

Cons: "Old aircraft Business seat narrow"

Cons: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"

Cons: "the process of boarding no annoucement of gate change"

Pros: "The flight was on time & smooth"
Cons: "Lots of kids yelling & some crying. Not something the airline can do anything about."

Pros: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Cons: "If the passenger name was changed as requested and I would not lose the money."

Pros: "On-time departure & arrival. Good landing."
Cons: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."

Pros: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Cons: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"

Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"

Pros: "There was no one sitting next to me."
Cons: "Over 5 hours delayed with no explanation, no compensation and no food offered."

Cons: "Overbooked and put on another flight 5 hours later"

Cons: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."

Pros: "On board entertainment"

Pros: "Great Friendly Cabin Crew"
Cons: "Entertainment System Poor choice of films - Bad Sound System"

Pros: "Friendly staff, easy check in. Professional and courteous on board."
Cons: "Food could be better of course and the price could be better,"

Pros: "Free service Food and coffee"
Cons: "Free service Food and coffee"

Pros: "The fare was OK"
Cons: "British Airways was once again late and they lost my luggage -- on a short, direct, one-hour flight, where I checked in 2 hours early. Unbelievable. They have gone from one of the best to one of the worst. No amenities, surly crew, and terrible performance. Never again."

Pros: "Yes"
Cons: "Better food choices."

Cons: "For an hour and one half flight the seats were tolerable. Anything longer than that would have been torture."

Cons: "We Flew business class. Very ordinary."

Cons: "The problem was the airline losing our luggage."

Pros: "It was easy to get on and off. The crew were well drilled in the art of moving people on"
Cons: "BA like others charge a premium for using them over easyJet and the like. I take offence to paying £350 for a ticket and hen having to buy a sandwich. If you want to be like low cost airlines, then have the same pricing structure. BA = Rip off."

Cons: "Incoming flight delayed so late departure"

Pros: "That we landed safe, there was a good choice of movies."
Cons: "The seats on our return leg were much more cramped & did not have as much legroom as the outbound flight. There were no meals available for me that did not contain cheese. There were not sufficient choices of spirits & we were only offed a drink once in the flight. I have flown with BA for 30 years now. This was absolutley the worst flight I have been on."

Pros: "positive crew"
Cons: "delay taking off and landing"

Pros: "I only like the voucher idea but still doesn't cover up all the other things ."
Cons: "I didn't like that it delayed my plans and it was unexpected and they did not inform us until I go to the airport , for 30 minutes in the air we had to wait 6 hours"

Pros: "I like that we were on time for departure"
Cons: "The speed boarding it was confusing,no one was there in the que until they called you to board then People starting to come up from the que that was already there. Speedy boarding should be exactly that."

Pros: "Good food, friendly cabin crew, prompt boarding and arrived on time."
Cons: "Narrow seats, not enough leg room"

Pros: "We had two seats alone on the side, in row 51(!), with plenty of room and easy access (but not too close) to the loo. The Boeing 747 has aged well and was a bit more comfortable than the 787 Dreamliner we took over to Europe."
Cons: "Only downside was the clunky seatback entertainment screen, which probably looked bad 20 years ago when they put it in."

Pros: "I was pleased that the flight was on time, comfortable and with friendly staff."
Cons: "I didn't enjoy the wait on a packed bus to the plane and the rocky bus ride to the plane."

Pros: "Seat and space in plane"
Cons: "the old part of Nairobi In Airport... JKIA .....is appalling and the boarding procedure very tedious and uncomfortable Inflight entartainement is as old as the plane... built in the 80's"

Pros: "Amazing crew, kind and patient"

Cons: "I am a student and my first time to aberdeen. Lost my bagage .. in otherwords did not receive it!!"

Pros: "The crew on the plane were lovely and the service was great. We paid for exit seats so had lots of leg room."
Cons: "The plane was very old and the entertainment system poor. Small screens, no wifi and laggy interface."

Pros: "The customer agents were helpful and just great"
Cons: "That out of 4 agents and the manager one simple agent wasn’t as nice"

Cons: "4 hours delayed.. Uncomfortable seats .. unclear screens"

Pros: "Crew and seat comfort."
Cons: "No entertainment, not even available if you paid."

Cons: "Missed my connection to Amsterdam in London because flight was delayed in New York. Flight from Amsterdam cancelled the night prior to departure. Rebooked on a flight that was highly inconvenient. No compensation from BA for stress, inconvenience and wasted time."

Pros: "New bedding is comfortable!"
Cons: "1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!"

Pros: "Service was really good"
Cons: "The seats for business class were economy seats but with the middle seat being a tray!! Expecting bigger seats with more leg room. Disappointed."

Pros: "Meal was delicious"
Cons: "Flight delayed by rain - normal. Very little communication. Old plane with antiquated technology. Flight was extremely warm."

Pros: "For a short flight it was very good. The crew were very accommodating. On time. No delays"

Pros: "The curry was good."
Cons: "LHR-JFK was on an older, more claustrophobic plane. Flight crew had a hard time keeping passengers in check, and there was a lot of yelling. The cabin got quite hot, so we were relieved to get off the plane. Older screens made it difficult to enjoy media."

Pros: "Almost nothing on this flight."
Cons: "Boarded on time then 40 minute delay before take off. After we landed the plane came to a sudden stop and the Captain told us the lights to guide us to the appropriate place were not working this was a long delay. When we got to the disembarking area we had another long wait and the reason was due to the bridge not working,eventually we went out the back of the plane. The most unbelievable problem was the announcement just before take off that both rear toilets were out of action,since the flight was late this was an issue and I do not believe that both toilets could be broken more likely that there was no person available to clean them."

Pros: "Good leg room, good service from staff and left early"
Cons: "Did not have food so can't comment but tea was cold, however cabin crew more than happy to change it. no other negatives to think of"

Pros: "Received a lower than expected upgrade fare for Club World. The new Club World amenities are a big improvement over the older option."
Cons: "BA still needs to improve its Club World seat and update it. It is significantly behind the competition. The seat lacks meaningful storage options and if you don't have a window seat, there is absolutely no privacy."

Pros: "Par from below the flight was great as always"
Cons: "CSD was rude and not nice to his fellow staff member in economy. Small delay but not a common thing"

Cons: "I felt that I was treated differently because I am American."

Pros: "Short flight so no food"
Cons: "All good"

Pros: "We didn’t make the flight from London to Rome because of flight delays. there was a huge time delay with our plane sitting on at the terminal and unable to de-board due to scheduling errors. This delay prevented us from making our connection to our next flight and now we are staying in a mediocre hotel for the night and have to wake super early and miss a day of fun at our final desitination. In general I would just move on, but we heard the customer service agent reference that they over booked the two flights to Rome. I guess we were the u lucky customers x two flights because we didn’t get a standby seat in the next flight then the prior agent gave us positive hope that we would get on. Lesson- make sure you have at least 3 hours between connecting flights."
Cons: "Hearing that we were booked on an overbooked flight."

Cons: "always late"

Pros: "Courteous and friendly staff"
Cons: "Outdated ife and unpleasant buzzing noise from the headphones"

Pros: "Entertainment is pretty good, a nice selection to choose from. The food has improved since last year with their new menu. Crew were pleasant enough."
Cons: "I paid for an extra leg room seat, which for me was in front of the bulkhead. However, I think this caused more discomfort than comfort. There is no gap under the bulkhead to put your feet, so although you don’t get a seat in front of you leaning back, there isn’t enough room to straighten your legs out which on a 12 hour flight isn’t comfortable."

Pros: "Nothing"
Cons: "They could not see our flight from London to dallas so they would not let us get on the plane in Zurich."

Pros: "Your teammates, Fatou and Sarah at the check in desk in charles de gaulle made our lives doo easy after a stressful and ling journey. Their kind service and forethought helped us a lot."
Cons: "BA's poor customer service team who don't explain extra baagge charges correctly and don't have the decency to say they were in the wrong for not dealing with my issue correctly ans giving the run around"

Pros: "things went smoothly once we were boarded"
Cons: "they kept changing boarding time. not their fault, i suppose."

Pros: "I liked that the flight crew were very friendly and helpful. The food was also pretty good overall"
Cons: "Cancellations and delays before my flight were horrible. The staff on the phone were rude and not helpful at all after waiting over an hour to speak with them."

Pros: "Air hostesses were good"
Cons: "Poor food, and very little of it is given. poorly run airline. Too many unnecessary rules that don't apply to any other airlines that they claim to be in the name of security. Will not fly again."

Pros: "Very busy flight but staff very professional"

Pros: "Everything!"

Cons: "I never actually was able to go because British airways canceled my flight the morning of."

Pros: "They may not always tell you everything, but they seem to think of their passengers first. I was worried about getting my bag out of the overhead bins which ended up three rows ahead of me. I thought I was going to have to exit the plane from the rear since that was how I entered and wondered how I would get my bag. Turns out this was not the case as everyone would exit from the front."
Cons: "Being seated at the rear of the plane. This was not the flight seat I chose and paid for at booking originally. Do not know what happened with that. I needed to make an international connection within an hour and half for boarding and was nearly the last off the plane. Made it just fine, but felt lucky airport seemed not so busy. I am not sure about pre-booking seats being worth it as my way home I did not seem to get any of them."

Pros: "Good flight time and route. Crew are consummate professionals"
Cons: "Almost everything else was poor. There is no long lasting BA class of service anymore. The boarding is mediocre, there is no food or drinks included, you have to pay to pick your seat. Basically a flash version of EasyJet."