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Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"

Pros: "crewe were excellent"
Cons: "nothing !"

Pros: "Food, seat comfort, service"

Pros: "Comfort as usual"
Cons: "No idea"

Pros: "Entire crew members, food, drink, hospitality & aircraft."
Cons: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."

Pros: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Cons: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Cons: "The way they board the passengers"

Pros: "Food is the best of any airline service"

Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Pros: "Overall the flight met expectations for service, comfort and food."
Cons: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Pros: "The staff is friendly with attention to detail"

Pros: "Loved from the booking on kayak and all the services provided by the airline until landing."
Cons: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"

Pros: "ANA is always efficient and polite."
Cons: "Just drinks no snacks on this flight"

Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Pros: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Cons: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."

Pros: "Food and services"

Pros: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Cons: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."

Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Pros: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Cons: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."

Cons: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."

Pros: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"

Pros: "Excellent legroom. Very polite staff."
Cons: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Pros: "Food"
Cons: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."

Pros: "Very efficient, friendly and helpful staff"
Cons: "Food was gross."

Pros: "Very efficient"
Cons: "Food was not good"

Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"

Cons: "The dinner was served too late, not right after take off. Also, the portions were way too small."

Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."

Pros: "All the service was good."
Cons: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"

Pros: "Service and food were great."
Cons: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."

Pros: "Food and Sitting Space"
Cons: "Nothing"

Pros: "Food"
Cons: "Sitting space"

Pros: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Cons: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"

Pros: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Cons: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."

Pros: "Comfort was good"
Cons: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"

Pros: "Overall comfort was good"
Cons: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"

Pros: "service..service..service and ontime performance"

Pros: "Shortest duration"

Pros: "Everything was fine"
Cons: "The seats hurt my butt"

Pros: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."

Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"

Pros: "Legroom is good, you don't need to recline the seat"
Cons: "Food wasn't the best"

Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."

Cons: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"

Pros: "Service was great."
Cons: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."

Pros: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Cons: "The premium economy seat was about average. Comfort okay but not the best for sleep."

Pros: "The crew did their best. The company, the policies, the times ... a different story."
Cons: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."

Pros: "Na"
Cons: "Na"

Pros: "Seat was ok."
Cons: "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"

Pros: "The customer service, the seats were comfortable and the food was great"

Cons: "Cabin temperature was too warm"

Pros: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."

Pros: "Everything."
Cons: "Nothing."

Pros: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Cons: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."

Pros: "crew was great, food was delicious, seats were comfortable."
Cons: "updated movie library, better handling of boarding for priority customers."

Pros: "Flight arrived on time."
Cons: "Boarding was unnecessarily chaotic."

Pros: "The flight crew was excellent IAD to IST."
Cons: "The customs process takes too long to make domestic flights in time. I ended up missing my connection to Antayla because the customs line was too long, so I was re-booked for a later flight departing 7+ hours later. I think in the future kayak needs to ensure at least 2 hours for a connecting flight"

Pros: "The crew are very nice and the service is really good."
Cons: "The seats are not so comfortable, the leg rest is just in the way and not useful for me. The PA is overused which is annoying when trying to watch a movie."

Cons: "Flight was delayed - missed connection in Istanbul"

Pros: "Food and plane"
Cons: "IST transit"

Pros: "10hour flight tine"
Cons: "Poor coordination during boarding No snacks offered."

Pros: "The food and the entertainment"
Cons: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

Pros: "Excellent staff."
Cons: "Very cramped, even for economy."

Cons: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."

Pros: "All was really good"
Cons: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."

Pros: "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Cons: "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."

Pros: "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Cons: "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."

Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing!"

Pros: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Cons: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"

Pros: "We were sat in the middle rows for this flight. But only flew for 50minutes so not a big problem"

Pros: "The plane was too hot"
Cons: "Plane too hot"

Pros: "Good food, new movies and good leg space"
Cons: "Flight was delayed by an hour, luckily managed to make my connecting flight"

Pros: "I prafer Pakistani or Indian food so I can not enjoy the food and Alcohal should not be served being a great Muslim country. And seat gap was less for legs."

Pros: "Overall flight was good. The flight was on time, the boarding was smooth, the entertainment was excellent. I would like to thank crew for their work"
Cons: "As a family it was a big disappointment that we got seated in a different row. The check in person didn’t even made an effort to put us together just suggested that we can ask to switch on a plane. Another big disappointment was food Please bring the food quality back"

Pros: "Food was especially good."

Pros: "Everything."
Cons: "Nothing."

Pros: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Cons: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"

Pros: "On time, friendly, good food"

Pros: "Seats and bathrooms were big"
Cons: "Service was extremely slow. I kept having to ask for more water all the time. Flight attendants were nice, but not well trained. Food quality was pretty poor, especially for international business class"

Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Pros: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Cons: "A little pricey."

Pros: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Cons: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."

Pros: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Cons: "No negative points to make."

Pros: "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Cons: "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."

Pros: "The staff were very welcoming and the seats were very comfortable"
Cons: "Flight was a little delayed"

Pros: "Plane clean, newish. Went up, took us there, landed."
Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."

Cons: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."

Pros: "Comfortable flight, on time and good service"

Cons: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."

Pros: "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Cons: "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."

Cons: "My entertainment set didn't work"

Pros: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Cons: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"

Pros: "Generally better than other European airlines particularly BA and better priced"
Cons: "Work to do on consistency with crew"

Pros: "Facilities are really nice"
Cons: "I only got one boarding pass at the check in."

Pros: "Turkish is always consistently excellent"
Cons: "I liked everything. They are very accomodating towards passengers with special needs."

Pros: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Cons: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."

Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Cons: "Klm is the best, even on a 40min they served small breakfast."

Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Cons: "Time"

Pros: "Everything works and quick to get to destination."

Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."

Pros: "The crew was informative"
Cons: "Inflight sandwiches"

Pros: "very nice crew"
Cons: "my bagfage was lost"

Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."

Cons: "Travelled business class and was ace experience"

Cons: "Flight got delayed 30 minutes"

Pros: "Friendly crew"
Cons: "Can’t think of anything"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Pros: "Very professional"
Cons: "Lost luggage"

Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."

Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Pros: "General flight journey"

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Cons: "The plane was very hot"

Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."

Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"

Cons: "Flight cancelled"

Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Cons: "Long haul flight made pleasant by KLM"

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pros: "Friendly staff"
Cons: "Security check at gate; No priority"

Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"

Pros: "Quick flight"

Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Pros: "Good"
Cons: "Nothing"

Pros: "The service"
Cons: "The food."

Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."

Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Cons: "My suitcase didn't come with the airline."

Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Cons: "wasn't able to take the flight since I missed it"

Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Cons: "Nothing special"

Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Pros: "Crew was great, very nice"
Cons: "Not enough legroom"

Pros: "Nice crew"

Pros: "The crew was exceptional, the service was great and the entertainment options were abundant. Great flight!"

Pros: "Left early, arrived early."
Cons: "Get rid of M&S and go back to including a G&T with the ticket."

Pros: "The crew was very attentive and willing to assist with everything."

Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"

Pros: "Comfortable seat"
Cons: "Having free snacks"

Pros: "The Check in LADY was amazing"
Cons: "On the flight they wouldn't offer me alcohol, even though the lady next to me had a mimosa?"

Pros: "Smooth landing"
Cons: "It was a bit warm"

Cons: "The phone number to contact BA in Italy started with 02, didn’t work with a cell phone needs a country code. The check in staff were ok, but the disability support staff in both Rome and London were EXCELLENT and the cabin crew were great."

Cons: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."

Pros: "Good onboard entertainment. Normal headphone jacks."
Cons: "Arm rests did not move all the way up, so difficult to sleep on this overnight flight. Reduced seat pitch compared to some other airlines."

Pros: "Arriving before the schedule"

Pros: "Flight good, crew helpful and no problem with boarding."
Cons: "No hot food and no announcement in the Airport. Limited choice of other food."

Pros: "Nothing."
Cons: "Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill."

Pros: "Left on time and arrived early"

Pros: "The crew was exceptional, taking care of each individual passenger. Requests were answered immediately, not that really much was needed other than perhaps an extra coffee. Very roomy seats made for a very relaxed flight and entertainment was excellent. I will definitely choose British Airways again."
Cons: "The only thing I thought could use improvement were the headphones. The cable could use 2 more inches in length and I was not a fan of the breakfast choice."

Pros: "I like that we were on time for departure"
Cons: "The speed boarding it was confusing,no one was there in the que until they called you to board then People starting to come up from the que that was already there. Speedy boarding should be exactly that."

Pros: "New clean plane"
Cons: "Limited leg room if unable to upgrade. Unexciting food."

Pros: "The Food, the Drinks,the Comfort and most of all the Friendly Crew. It was a wonderful flight and that should be considered as a complement coming from an Irishman. Many Thanks. Patrick"
Cons: "There was nothing that I did not like about this flight."

Cons: "Lunch was adequate but evening meal was half a sandwich"

Pros: "Felt like a disorganized mess! I don’t understand how this is still in business. Water was for sale on the flight, not for free. Water!! It’s a basic amenity. Exit row was exactly the same leg space as the rest of the aircraft. So why did I pay extra?"
Cons: "Delays! Delays! Delays!!"

Cons: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."

Pros: "Arrived ahead of the schedule"
Cons: "Not even a free bottle od water included in price of the flight anymore."

Pros: "I remember time when BA was an example other airlines (professional crew, food on board, etc)... Seats are still better than so called cheap lines and more spacious aircraft. Baggage policy quite generous (however expensive)."
Cons: "Well, I believe that now British Airways reach a level of Ryanair... Prices haven't changed thou, still medium range. Customer service very low, no on-board food anymore (even in quite a long haul flights), ridiculous "priority" system, dated planes..."

Pros: "Comfortable on plane. Pleasant crew"
Cons: "Check in at Dusseldorf was a scrum. Aircraft significantly late."

Pros: "The plane was tidy and arrived in Venice early. Boarding was orderly."
Cons: "There was no entertainment."

Pros: "New bedding is comfortable!"
Cons: "1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!"

Pros: "Nothing"
Cons: "3 canceled flights and lost luggage.... bad communication by employers and absolutely no help ... we were sent all over the airport several times to the wrong places and felt that no body cared in this process .... I would like compensation and something to make this right ... we also lost our upgraded seats I lpaid for and the vegan meals we ordered in advance"

Pros: "We were kept informed"
Cons: "I felt stressed due to an ill passenger holding up the plane. Plane returned to gate from runway. High potential of missing connecting flight. Landed on tarmac at Heathrow. Waited for bus. Took to faraway terminal. No info monitors so stood in long queue to find out in wrong terminal."

Pros: "Only marked down on food and enteritis was a short haul flight so none provided as expected"

Pros: "Service kind and efficient"
Cons: "Late"

Pros: "The crew was so kind and helpful!"

Pros: "We got there"
Cons: "No food service without payment .Not even a drink"

Pros: "On time good flight"

Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"

Pros: "Short flight so no food"
Cons: "All good"

Pros: "Safety and security instruction video way of presenting. And support from the crew"

Cons: "The flight was delayed three hours, would miss our connecting flight.! Took another airline"

Pros: "Legroom"
Cons: "Boring entertainment selections"

Pros: "Very nice and comfortable"

Pros: "NA"
Cons: "The transfer from T5 to T3 was chaotic. Queues to join queues to get the transfer bus. People were getting caught on a moving escalator because the crowd in front had nowhere they could go to make room. Extremely dangerous! It took longer to get from T5 to T3 than it did to get from Dublin to London. Boarding in T3 for the flight to Denver was almost as bad. Bodies everywhere, no organisation and no help. Then the aircraft itself was so old with uncomfortable seats and an almost unwatchable screen. I will never transit through LHR again."

Pros: "Only one layover in London"
Cons: "Emirates, Etihad flights I thought were a bit newer and better in terms of comfort and entertainment with more charging ports etc"

Pros: "Nothing"
Cons: "Not even a bottle of water included in our two £239 returns to Pisa. We could have saved £150 each and flown Ryanair for this level of service. The only difference is that BA don't sell scratch cards(yet!)"

Pros: "Nice new plane, great staff, decent comfort"
Cons: "Boarding was slow - also such a fuss made about the difference of services in each class -"

Cons: "I had to pay for my standard seat selection, even within the 24 hour period. They wouldn't serve me tap water, I had to pay for a bottle. The boarding process was abyssmal. Not a great trip."

Pros: "Good friendly crew, on time(ish). Nothing wrong at all really."
Cons: "No free food, but meh, very minor issue."

Pros: "Chose of Ent. was good."
Cons: "Didn't seem organised and was chaotic at the boarding gate with everyone crowding the aisles-took a long time to board everyone."

Cons: "Flight was delayed almost an hour. Not even free water. You had to buy it."

Pros: "The crew were very friendly, and the flight was smooth and on time."
Cons: "Boarding was a nightmare. There was not enough room for people to wait, no queuing in place nor priority boarding. We were in row 19 (so mid way through the plane) and by the time the refreshment trolley got to us a large majority of the food AND drink was sold out - seemed very strange!"

Pros: "Very punctual flight. Staff are very professional and attentive. The meals are lovely."
Cons: "The entertainment on offer, particularly the music, is quite limited."

Pros: "On time"
Cons: "Upgrade seating"

Cons: "We had to wait for about seven hours at the airport because the flight was delayed."

Cons: "The flight was delayed for almost five hours."

Pros: "Not sure I can comment on this particular flight."
Cons: "On time departure, being truthful about delayed departure time and taxiing time, easier landing (had a lot of ear pain from rapid air pressure drop), It took over 30 mins from the time the plane landed for bags to load on the carousel"

Pros: "The flight was on time!"
Cons: "Boarding and deplaning always takes a long time."

Pros: "We had missed our original flight and were met with new boarding passes for a new flight, so that was good. When my friend and I realized we were on different flights, the woman at the ticket counter was very kind and helpful in changing my flight. We didn’t get our bags, but the women at baggage claim were very kind and helpful, and hopefully my bag will be delivered soon."
Cons: "All planes are too cramped - not much legroom, even for me, and I’m 5’1 Not bad for this flight - only an hour - but really uncomfortable for a nine hour flight"

Cons: "I'd really like to see specific baggage allowance written on the ticket or confirmation letter. That was very frustrating that it wasn't specifically listed. Especially with multi-city trip, having to go look up each leg and try to remember allowances, would have been better if it was just listed al"

Pros: "Nothing"

Pros: "Crew was helpful."
Cons: "None at this time."

Pros: "Attentive crew, communicative pilot, early arrival. Not bad."
Cons: "The usual. Not being packed in to the plane like cattle would be nice, and I believe they used to serve actual food before the big airlines formed their monopolies. At least this flight was on time."

Pros: "On time"
Cons: "Food was poor"

Pros: "We arrives early."
Cons: "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"

Pros: "No problems"
Cons: "No issues"

Cons: "On time departure. A comfortable seat."

Cons: "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."

Pros: "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."

Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."

Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"

Pros: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."

Cons: "Boarding could have been better. If you have 5 groups you should have 5 lines — not 2. Also the terminal in Holland was extraordinarily cold."

Cons: "Out plane showed up late due to weather - understandable. We didn't have anyone to pilot the plane for over 5 hours - unacceptable. I was due to be home by 8PM CT on Sunday; didn't get home until 4AM Monday. Very poor job by United."

Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."

Pros: "The plane was new"
Cons: "Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight."

Pros: "Clean modern plane"
Cons: "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."

Pros: "The controlled and orderly way when boarding."
Cons: "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"

Pros: "Comfortable and efficient"
Cons: "No vegan food options left"

Cons: "The breakfast could have been more substantial than just a muffin. But everything else was very good!"

Cons: "Was a disaster we’re stuck at the airport for 3 1/2 hours delayed the flight.... gave us a vautcher for 10$ canadian by the time everything at the airport was closed for food. There were no space for our luggage. Spend 12 hours at airports from Victoria to Las Vegas."

Pros: "Departed and arrived ontime."
Cons: "Old plane. No usb power outlets or tv screens. No included food service in 8 hr flight."

Pros: "On time"
Cons: "No snavks"

Cons: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."

Cons: "A very old B757. late departure. No explanation."

Pros: "Good. Seating. Not too crowded"
Cons: "Na"

Pros: "Landed early"
Cons: "No wifi or substantial snacks/dinner. Paid for bag"

Pros: "Very comfortable flight"

Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"

Cons: "Fellow passengers; too many howling kids with clueless parents"

Pros: "all smooth"

Pros: "Not a lot of positive to say"
Cons: "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."

Pros: "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."

Pros: "My husband and i we want to seat next to each other"
Cons: "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."

Pros: "The journey was smooth"
Cons: "None"

Pros: "Entertainment and the crew"

Pros: "Left on time, friendly crew, comfy flight."
Cons: "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"

Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."

Pros: "bad movie choices"

Cons: "Delayed for so long! 5 hrs"

Pros: "Not much to like on United. The boarding was the best part as the staff were somewhat helpful."
Cons: "One nice flight attendant out of the five I interacted with. I'm flying United less and less because the service just sucks."

Pros: "on time"
Cons: "extremely cramped, overcrowded"

Pros: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"