|Top route||Los Angeles to Dallas/Fort Worth|
|Top airport||Dallas/Fort Worth|
They cancel flight last minute and didn’t have a flight coming to the airport I booked. Even though I had to rebook to another airport it’s a 1hr and 20 from my home instead of 5-7 minutes. It’s a inconvenience because I’m pushing for time because I have to get back home and get ready for work. I’m very tired and disappointed in the airlines for doing that and should be compensated for it once again.
The boarding process was unusually long on all four of the flights I took recently. Either people are boarding out of their zones being called, or the zones are backwards. It appeared that people in the aisle seats were seated first but then had to get up to allow window seat passengers to get settled. It should be reversed.
Better seats and entertainment
One of the stewards, and I wish I had asked his name but did not, had braids in his hair. He was African American and was just the most pleasant crew member I have experienced with your airline. He was professional but also personable. He had a great attitude and sense of humor. I know in your industry the public is quick to report the bad experiences, but this experience was great. If you can find out his name, please let him read this comment and let him know it was refreshing to have someone like him on the flight!
The hell with American. Don’t fly with these people.
The cancelled after many delays and held my luggage
Flight was delayed 10 hours without any rationale, no problems with weather on either departure or arrival. We wound up renting a car and driving instead.
So this review is related to some things related more to the airports and higher-level stuff. One issue was that this was the second leg of an international flight for me. It was an American Airlines codeshare with Finnair. American Airlines had alerted Finnair about some additional security measures but did not mention the fact that any liquids purchased at the Duty Free stores en route would NOT be allowed through security at Chicago when transferring to the domestic terminal. Passengers did have the option of placing those liquids in their checked baggage but what if that wasn't an option? Another issue is just related to ORD, it was a zoo. I know that's beyond what this review is about but big airlines like American have some part to play in how the airport operates.
Quick boarding . Clean plane. Arrived ahead of time . Smooth flight
Tried to check in online as per usual - what a nightmare. Couldn't change my seat, tried 16 times and was rejected from process at change seat screen every time. Ended up having to phone BA at 5.30 am in the UK on my mobile from the US as was automatically allocated last row non-aisle seat - the worst place on the plane. On hold with executive club for 25 mins - I'm dreading the charges. Executive club customer service also couldn't change the seat (no reason given) but could see a free seat was available and would put a note about seat change for the airport check in staff. Got to airport - told no note on system and that UK BA executive club customer service staff had 'lied' to me by check in staff at san diego End up sitting next to toilet with constant noise all night. I will not fly with BA again (other than to try and use up existing avios). Virgin are now giving way superior service on my transatlantic routes and swiss air for my short hauls. This flight was confirmation that ba no longer offers good value or service.
Flight was smooth and the crew were great, but I ended up getting delayed in Dallas and spending 6 hours in the Dallas airport and they lost my luggage and it never made it to New Orleans.
The staff were great, but they lost my luggage and my flight got delayed 6 hours.
Flight was on time but seat was very uncomfortable.
Seat back holder wouldn’t properly support phone. It would mute phone or turn phone off. Additional leg room was needed. Flight was delayed and crew seemed stressed…telling people to hurry as connections were tight. The cause for the delay seemed to be just everyone moving too slowly??
Previously mentioned comments were meant for this leg.
4 hour delay due to mechanical issue and no compensation was offered. Missed the last train home because of this and instead of a $3 rare, it was $50
Unfriendly check in staff
Flight attendants were particularly friendly and helpful.
What the hell on arrival in the plane for half an hour keep a passenger or even more?
Amazing crew! Excellent service! Cleanliness!
So many stories of flights going wrong, and our travel was outstanding.
The seats are to close next to each other.
No issues, went perfect as opposed to what I was hearing in media. Great job!
Very friendly crew, but again had separated seats and had to swap.
Good leg room
Dakota get your mark get a second time McDonald’s that’s why I three times a month to Columbia experimented connected to New York either through Fort Lauderdale or Miami and I will never do either welcome back to travel with make up in one hour and the amount of walking washer 15 years old you couldn’t make it I need the Wi-Fi one minute same as the one before Never again
Plane was early to Philadelphia, but could not un board due to customs not opening until 12 noon.
They have made the seats even narrower and tighter fore. Like paying someone a lot of money to torture you. Tall people—don’t mean NBA— can’t scoot down so there’s no seat to support neck. We got sore necks and no sleep. The aisles so narrow now flight attendants are hitting people’s shoulders all the time, spilled hot coffee on me. They probably have bruises. Airlines guilty of human rights violations.
On board American Airlines flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the American Airlines assistance team will most likely ask you to pay extra for checked luggage.
American Airlines offers direct flights to 217 cities in 58 different countries. Dallas, Los Angeles, and Boston are the most popular cities covered by American Airlines.
American Airlines concentrates most of its flight operations in Dallas.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including American Airlines.
Founded way back in 1930, American Airlines is one of the oldest carriers in the world. Existing as part of the America Airlines Group and partnering with US Airways since 2013, it has contributed to recording the largest number of passengers carried and destinations served in a calendar year on multiple occasions. Flights are offered to more than 50 countries around the world and serviced by roughly 125,000 employees.
The airline has their headquarters in Fort Worth; however, it also has a further 9 hubs around the United States, including in New York, Los Angeles, Chicago and Miami. They also operate a maintenance hub in Tulsa, which has its work cut out with a massive fleet size. American Airlines mainly uses a mix of Airbus and Boeing planes. McDonnell Douglas, Bombardier and Embraer jets are also part of their fleet, with a range of 44 to 140 seats. The most common aircraft in operation is the Boeing 737-800 model.
A founding member of the oneworld alliance, the airline has codeshare agreements with international companies such as Qantas, British Airways, Korean Air and Japan Airlines, among others. The partnering relationship provides customers a greater range of round-the-world tickets and can lead to more efficient flight transfers. Some of the American Airlines’ fleet have been painted dark grey with oneworld branding.
Passengers can choose between Economy, Premium Economy, Business and First Class seating. All customers receive complimentary snacks and non-alcoholic beverages, while First Class provides the luxury of a personal pod onboard and access to dining at Flagship Lounges back on land.