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Cons: Size of the seats

Pros: Delicious inflight meal and outstanding service!

Cons: Please keep up the same standards

Cons: staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.

Pros: We were early

Cons: The food

Cons: I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted

Pros: Crew was very supportive

Cons: The long stopover at London (11:20 hrs) should have been taken care of in terms of accommodation, SPA Access or meal voucher.

Cons: Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein

Pros: Flight took off on time. Boarding was organized.

Cons: Cabin was cramped. Food quality was so so.

Pros: Clean aircraft.

Cons: Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly.

Pros: Crew was fine.

Cons: Boarding could have been more organized.

Cons: staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.

Pros: Friendly Crew

Cons: delayed for 2 hours

Pros: Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min.

Cons: Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok.

Cons: Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed.

Pros: The crew members are super friendly and caring.

Cons: More entertainment options

Cons: Boarding process..

Cons: The least comfortable and smallest narrow business class seats ever

Pros: Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around

Cons: On line check-in/seat selection was a disaster

Pros: Crew was fine.

Cons: Boarding could have been more organized.