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That I got on the flight. That it was cheap.

That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again

The food is good

The air-con is too cold and the staff said there were no blankets left

the flight left 45 minutes late, food was bad

Excellent service

The plane is accessed by bus from the gate, and pretty far away. The stairs to the plane are not handicap accessible.

Condition of the airplane

Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm.

2 hour delay. Got a free bottle of water.

Ease of it all!

The jerk behind me who kept kicking my seat and kept coughing obnoxiously like he had never been on a plane

The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!

No complaints!

The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained.

The seats in economy were a little too small for a 12 hour flight

Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end.

Nothing to improve

Flight was efficient enough and staff were friendly.

It was delayed quite a bit and more on-time updates would have been appeciated.

Crew service

Flight delayed.

Crew were great.

The crew was very nice and welcoming.

The seats are not comfortable at all. Spaces are too tight.

Easy no hassle trip home

BA will receive a specific letter regarding our out bound experience from San Jose CA, and I would hope to get to speak to a BA representative about our experience as well.

There is nothing to like. I paid for three return tickets from Amsterdam to London. My family and I were at airport and couldn't get on the flight. Even return trip wasn't honored. I made a mistake by choosing this carrier and would never do this or even recommend British Airline to anyone. . What disaster.

flight attendants excellent

787 was beautiful, great features, clean. Flight attendants were polite and helpful.

Food was excellent. Very polite and helpful staff. Clean restrooms.

Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films.

Almost everything was good

Check in was complicated.

Friendly and helpful staff, excellent food.

The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service.

The aircraft was excellent.

The service could be bit more personal for a long 13 hour flight.

The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking.

The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay".

Good service, crew members are very helpful & the canine is clean

The remote control of the TV is not sensitive- very often I have to press twice, movie (the Martian) image quality is poor. The map application is not useful -- not able to zoom in and out, not able to display entire trip view etc. (buttons are available, but when I click on it, nothing happens). Boarding is a big hassle. It is a big plane, but requires bus services to take people from the gate to the plane, it has a 2-stories stair to go up, ppl had to carry their luggages up.

The staff were always very helpful and courteous.

My television screen kept malfunctioning. It didn't prohibit entertainment, but it was annoying. It was a bit too cold on the flight.

Excellent service

The plane is accessed by bus from the gate, and pretty far away. The stairs to the plane are not handicap accessible.

Missed our connection and China southern airlines would not help us get another flight unless we payed for the change fees in cash Worst airline Never fly them again I had 5 business class seats and they were not helpful Got stuck in Malaysia with young children and had to fly another airline to get back to America

The staff were always very helpful and courteous.

My television screen kept malfunctioning. It didn't prohibit entertainment, but it was annoying. It was a bit too cold on the flight.

Good service, nice crew members on the plane.

When checking in in Shenyang, the China southern airline rep kept asking me about my expired passport, even after I showed them the new passport I was holding is to replace the expired one (the expired passport number is showing on the 3rd page of the new passport). Rep says the ticket is linked to the expired passport. I don't know how this happened as I waited until I got my new passport in NY to book the trip on justfly.com, and no one asked about it when I travelled to China.

Food and service are excellent. Hotel provided by airline is luxurious and favorable.

The food is good

The air-con is too cold and the staff said there were no blankets left

The staff were always very helpful and courteous.

My television screen kept malfunctioning. It didn't prohibit entertainment, but it was annoying. It was a bit too cold on the flight.

I was transferred to Guangzhou first without prior notice.

Missed our connection and China southern airlines would not help us get another flight unless we payed for the change fees in cash Worst airline Never fly them again I had 5 business class seats and they were not helpful Got stuck in Malaysia with young children and had to fly another airline to get back to America

That I got on the flight. That it was cheap.

That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again

Condition of the airplane

I froze on the way to Las Vegas and there weren't enough blankets.

Got there before ETA

Concourse was VERY FAR away and trains were not running☹️

Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone.

Nothing.

Crew friendly

Food bland and limited choice Do not like the new bottle service in Club Service slow Seats very uncomfortable and less seat pitch than on other airlines

The plane was comfortable and clean, and there was enough legroom for me even in economy. The flight attendants were friendly and meal services were well timed. For a 10+ hour flight, this was about as comfortable as it could be.

The crew was very nice and welcoming.

The seats are not comfortable at all. Spaces are too tight.

The connection of headphone plug was not working, so I couldn't hear anything and couldn't watch any movies for 8 hours of flight. Very disappointed. Please fix it for next person who will sit that seat.

Price

Klm flight has very congested seating Getting information about eticket was pain

Crew service

Flight delayed.

Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end.

Nothing to improve

Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.

There is a bus to the plane, so that takes a bit of extra time but they are very well organized.

Good service, nice crew members on the plane.

When checking in in Shenyang, the China southern airline rep kept asking me about my expired passport, even after I showed them the new passport I was holding is to replace the expired one (the expired passport number is showing on the 3rd page of the new passport). Rep says the ticket is linked to the expired passport. I don't know how this happened as I waited until I got my new passport in NY to book the trip on justfly.com, and no one asked about it when I travelled to China.

Food was horrible and entertainment center had to be reset 5 times.

the flight left 45 minutes late, food was bad

Excellent service

The plane is accessed by bus from the gate, and pretty far away. The stairs to the plane are not handicap accessible.

Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm.

2 hour delay. Got a free bottle of water.

I froze on the way to Las Vegas and there weren't enough blankets.

The crew and service were outstanding, seat was comfortable.

I liked that we finally arrived.

I didn't like the lack of communication on Delta's behalf by their employees throughout our plane delay process. We were very delayed, and would be getting alerts on our phones before anyone told us what was going on. The forced us to change planes and didn't explain what the plan was or how we why we were transitioning. A lot of passengers had to ask each other what was going on, due to this lack of direction.

meal choices

There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu.

The food. Though it's Halal but very poor quality you should have to improve it.

Generally the fligt was wonderful.

Of course I had a correct USB cable for i ad, I can not chage it.

Food was excellent. Very polite and helpful staff. Clean restrooms.

Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films.

There is nothing to like. I paid for three return tickets from Amsterdam to London. My family and I were at airport and couldn't get on the flight. Even return trip wasn't honored. I made a mistake by choosing this carrier and would never do this or even recommend British Airline to anyone. . What disaster.

The plane was old and dirty even after it had been cleaned. There was grime in the lavatory and on the seat back tables.

The crew was fine and the food was edible, but it wasn't great.

crew was very welcoming which made our journey very comfortable

The ground crew was good

They loss my bag

There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases

Flight was efficient enough and staff were friendly.

It was delayed quite a bit and more on-time updates would have been appeciated.

Service

Only one queue for boarding. Flight late on arrival.

The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight.

Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita

I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home.

Sakura lounge was excellent.

The entertainment system was bit unsteady.

The aircraft was excellent.

The service could be bit more personal for a long 13 hour flight.

Nice and quick flight, had a free space next to me on plane

Got there before ETA

Concourse was VERY FAR away and trains were not running☹️

The gate agents in New Bern were amazing at helping me find a seat that was next to an empty seat. I checked with the gate agent early and asked if she could accommodate my request (I'm a big girl, and any extra space on a plane is greatly appreciated!). Overall, I was very happy that they were very willing to help make my flight as enjoyable as possible.

Nothing. Everything was great.

Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm.

2 hour delay. Got a free bottle of water.

I froze on the way to Las Vegas and there weren't enough blankets.

Food was horrible and entertainment center had to be reset 5 times.

Missed our connection and China southern airlines would not help us get another flight unless we payed for the change fees in cash Worst airline Never fly them again I had 5 business class seats and they were not helpful Got stuck in Malaysia with young children and had to fly another airline to get back to America

Excellent service

The plane is accessed by bus from the gate, and pretty far away. The stairs to the plane are not handicap accessible.

The food is good

The air-con is too cold and the staff said there were no blankets left