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Airports
Origin
Kuala Lumpur
RM 2,508
only
RM 2,508
Destination
Madrid
RM 2,508
only
RM 2,508
Thu, 29 Mar
KUL
MAD
23h 40m
Sun, 8 Apr
MAD
KUL
16h 20m
RM 2,508
Trip: 11 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1079 reviews
Overall
7.1
Boarding
7.1
Comfort
7.2
Crew
7.4
Entertainment
6.7
Food
6.9
JED
NBO
Mediocre 2.6

My flight was changed to a 10 hour layover in Jeddah after a night flight. The transfer waiting area is too small and there is not even wifi in the whole airport. I got food poisoning the day after my flight too! There was no personal entertainment available on my second flight.

JED
RUH
OK 5.0

none

Airline boarding pass / check in counter behavior is unacceptable. They have very poor knowledge how to handle domestic to international flight passenger. Jeddah counter representative even don't know domestic and international terminal are different location in Ryadh; they even don't know passenger has to collect luggage and go to international terminal for final destination. As per Jeddah airlines counter supervisor, domestic and internation terminals are in same location whereas in reality we need to go with a bus. original flight was 4 hours connecting time but airlines changed to 2 hours. We are lucky that we don't missed our flight because we were 1 minutes late to close check in / collect boarding pass; as per counter representative. one of the biggest issue was as follows: when we went to Jeddah counter, we have requested for both boarding pass (Jeddah to Ryadh to JFK) including baggage to be collected to JFK; unfortunate duty supervisor behavior was unacceptable. He was very rood. He was repeating same word and telling "do you understand english" same word again and again with aggressive mood whereas he is very poor in english.

JFK
JED
Excellent 10.0

Arrangements

JED
JNB
OK 5.3

Not much

Food terrible little and no taste.

CMN
RUH
Good 6.0

Exit seat - staff on board

Late again

Mon, 21 May
KUL
MAD
19h 50m
Mon, 28 May
MAD
KUL
21h 50m
RM 2,745
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 19 Apr
KUL
MAD
19h 30m
Wed, 2 May
MAD
KUL
23h 10m
RM 3,140
Trip: 14 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
SFO
OK 5.6

Very big delay!!!

LHR
MUC
Good 7.6

Nice seats! Flight tracker. Our flight in the way home was cancelled due to bad weather and although we had to queue for some time all the information we needed about what to do about food, hotels, travel, etc was given to us along with a new flight the next day with seats together. First time I've had a flight cancelled and was impressed with the service I received (now got to try and claim our expenses back so fingers crossed that goes ok).

The curtain that cuts off premium economy getting swooshed across in front of us.

LHR
SEA
Excellent 8.0

Behavior of board personnel

The delay in London

MAN
LHR
Good 7.3

I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks

Flight was too long to reach Las Vegas

LHR
BOM
Mediocre 2.0

Nothing to like

11 hours wait time!!!! No lounge entrance No food!

Fri, 2 Feb
KUL
MAD
24h 35m
Sat, 3 Feb
MAD
KUL
33h 55m
RM 3,226
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4104 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
NRT
OK 5.6

No veg meal

PVG
TPE
Excellent 9.6

Pleasant. Clean. Entertainment worked. No real. Complaints.

Are seats ever comfy in economy? These were nice and clean.

PVG
SIN
Excellent 8.6

No one to assist my friends enter the plane. No one to help with hauling minor carryon baggage up the outdoor staircase. Very difficult and no offer at all for anyone in a party of six to help. No lift and no one offered assistance in business class to help at all.once on the plane service was outstanding. Passengers in 70s and 80’s and no knowledge of the need to to climb stairs and without any assistance. Attendants watched the elderly struggle.

PVG
LAX
Excellent 10.0

Fight crew was amazing

ORD
PVG
Excellent 8.6

Price. On time. Good food.

Not being able to use phone -even in airplane mode for games or entertainment. Bus ride from terminal to boarding in Shanghai

Thu, 28 Dec
KUL
MAD
19h 30m
Sun, 7 Jan
MAD
KUL
29h 20m
RM 3,528
Trip: 11 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 4615 reviews
Overall
7.4
Boarding
7.5
Comfort
7.3
Crew
7.7
Entertainment
7.5
Food
7.0
LAX
AUH
Good 6.3

food was not up to standard. i pre ordered but they said they did not have. Also passengers do not have to freeze all the flight time. i told them 10 times to reduce the blower and increse the temp. People were getting jackets to cover them as it was very cold. NO NEED FOR SUCH LOW TEMP FO SO LONG TIME very discomforting

JFK
AUH
OK 5.3

Crew was helpful mostly. They at least tried to be helpful but we always had to ask for water even though it was a 12hour flight

Bad food, no proper boarding process at Abu Dhabi and rarely bring water.

JFK
AUH
Excellent 10.0

timeliness, in-flight entertainment, food

DEL
AUH
Excellent 10.0

timeliness, in-flight entertainment, food

nothing

AUH
JFK
Excellent 10.0

timeliness, in-flight entertainment, food

Wed, 16 May
KUL
MAD
23h 40m
Tue, 22 May
MAD
KUL
16h 05m
RM 2,508
Trip: 7 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1079 reviews
Overall
7.1
Boarding
7.1
Comfort
7.2
Crew
7.4
Entertainment
6.7
Food
6.9
JED
JNB
OK 5.3

Not much

Food terrible little and no taste.

JED
RUH
OK 5.0

none

Airline boarding pass / check in counter behavior is unacceptable. They have very poor knowledge how to handle domestic to international flight passenger. Jeddah counter representative even don't know domestic and international terminal are different location in Ryadh; they even don't know passenger has to collect luggage and go to international terminal for final destination. As per Jeddah airlines counter supervisor, domestic and internation terminals are in same location whereas in reality we need to go with a bus. original flight was 4 hours connecting time but airlines changed to 2 hours. We are lucky that we don't missed our flight because we were 1 minutes late to close check in / collect boarding pass; as per counter representative. one of the biggest issue was as follows: when we went to Jeddah counter, we have requested for both boarding pass (Jeddah to Ryadh to JFK) including baggage to be collected to JFK; unfortunate duty supervisor behavior was unacceptable. He was very rood. He was repeating same word and telling "do you understand english" same word again and again with aggressive mood whereas he is very poor in english.

CMN
RUH
Good 6.0

Exit seat - staff on board

Late again

RUH
JFK
Excellent 9.6

Prayer room. Spacious rest rooms and bidet in toilet to maintain hygiene.

Service between Dhaka and Riyadh was very substandard. Crew's behaviour was not curtious and very unprofessional to certain passengers.

RAE
RUH
Excellent 10.0

Cabin crew very friendly and caring.

Wed, 28 Mar
KUL
MAD
23h 40m
Sun, 15 Apr
MAD
KUL
16h 20m
RM 2,524
Trip: 19 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1079 reviews
Overall
7.1
Boarding
7.1
Comfort
7.2
Crew
7.4
Entertainment
6.7
Food
6.9
JED
RUH
OK 5.0

none

Airline boarding pass / check in counter behavior is unacceptable. They have very poor knowledge how to handle domestic to international flight passenger. Jeddah counter representative even don't know domestic and international terminal are different location in Ryadh; they even don't know passenger has to collect luggage and go to international terminal for final destination. As per Jeddah airlines counter supervisor, domestic and internation terminals are in same location whereas in reality we need to go with a bus. original flight was 4 hours connecting time but airlines changed to 2 hours. We are lucky that we don't missed our flight because we were 1 minutes late to close check in / collect boarding pass; as per counter representative. one of the biggest issue was as follows: when we went to Jeddah counter, we have requested for both boarding pass (Jeddah to Ryadh to JFK) including baggage to be collected to JFK; unfortunate duty supervisor behavior was unacceptable. He was very rood. He was repeating same word and telling "do you understand english" same word again and again with aggressive mood whereas he is very poor in english.

RUH
JFK
Mediocre 3.6

None

Airline boarding pass / check in counter behavior is unacceptable. They have very poor knowledge how to handle domestic to international flight passenger. Jeddah counter representative even don't know domestic and international terminal are different location in Ryadh; they even don't know passenger has to collect luggage and go to international terminal for final destination. As per Jeddah airlines counter supervisor, domestic and internation terminals are in same location whereas in reality we need to go with a bus. original flight was 4 hours connecting time but airlines changed to 2 hours. We are lucky that we don't missed our flight because we were 1 minutes late to close check in / collect boarding pass; as per counter representative. one of the biggest issue was as follows: when we went to Jeddah counter, we have requested for both boarding pass (Jeddah to Ryadh to JFK) including baggage to be collected to JFK; unfortunate duty supervisor behavior was unacceptable. He was very rood. He was repeating same word and telling "do you understand english" same word again and again with aggressive mood whereas he is very poor in english.

JFK
JED
Excellent 10.0

Arrangements

RUH
JED
Mediocre 3.3

2 hour delay and was told 20 minuets

DXB
JED
Excellent 9.0

Staff was nice.

Mon, 14 May
KUL
MAD
20h 10m
Sat, 26 May
MAD
KUL
19h 00m
RM 2,871
Trip: 13 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 29 Mar
KUL
MAD
23h 40m
Sun, 15 Apr
MAD
KUL
16h 20m
RM 2,524
Trip: 18 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1079 reviews
Overall
7.1
Boarding
7.1
Comfort
7.2
Crew
7.4
Entertainment
6.7
Food
6.9
RUH
JED
Mediocre 3.3

2 hour delay and was told 20 minuets

DXB
JED
Excellent 9.0

Staff was nice.

CMN
RUH
Good 6.0

Exit seat - staff on board

Late again

RAE
RUH
Excellent 10.0

Cabin crew very friendly and caring.

RUH
JFK
Excellent 9.6

Prayer room. Spacious rest rooms and bidet in toilet to maintain hygiene.

Service between Dhaka and Riyadh was very substandard. Crew's behaviour was not curtious and very unprofessional to certain passengers.

Sun, 6 May
KUL
MAD
19h 30m
Wed, 9 May
MAD
KUL
18h 20m
RM 3,140
Trip: 4 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
LHR
MUC
Good 7.6

Nice seats! Flight tracker. Our flight in the way home was cancelled due to bad weather and although we had to queue for some time all the information we needed about what to do about food, hotels, travel, etc was given to us along with a new flight the next day with seats together. First time I've had a flight cancelled and was impressed with the service I received (now got to try and claim our expenses back so fingers crossed that goes ok).

The curtain that cuts off premium economy getting swooshed across in front of us.

PHL
LHR
OK 5.0

I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

ZRH
LHR
Mediocre 3.0

Clean, informative pilot

2 hours delay!

PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

MAN
LHR
Good 7.3

I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks

Flight was too long to reach Las Vegas

Fri, 29 Jun
KUL
MAD
20h 10m
Thu, 5 Jul
MAD
KUL
19h 40m
RM 2,908
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 3 Feb
KUL
MAD
25h 10m
Mon, 19 Feb
MAD
KUL
27h 25m
RM 2,932
Trip: 17 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 30 Mar
KUL
MAD
27h 00m
Sun, 8 Apr
MAD
KUL
37h 05m
RM 3,226
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 14012 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
PHX
LHR
Mediocre 2.0

1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration.

LHR
SEA
Excellent 8.0

Behavior of board personnel

The delay in London

LGW
ALC
OK 4.0

Crew didn't reach middle of plane with Food & Beverage. Lots of fussy/serving of premium passengers but economy not really looked after. Was bashed into 3 times by same member of crew walking up aisle and not once apologised.

BUD
LHR
Excellent 8.0

Behavior of board personnel

LHR
BKK
Mediocre 2.0

Late BA flight made sure I had to wait 7 hours to catch and EVA air flight. I want my money back. I paid 1000 to flight British Airways not to be crammed on a flight as a show away. Super uncomfortable seat on EVA and a terrible experience. I fell on the plane.

Wed, 13 Jun
KUL
MAD
23h 40m
Fri, 22 Jun
MAD
KUL
16h 05m
RM 2,822
Trip: 10 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1079 reviews
Overall
7.1
Boarding
7.1
Comfort
7.2
Crew
7.4
Entertainment
6.7
Food
6.9
DXB
JED
Excellent 10.0

Service food and punctuality

RAE
RUH
Excellent 10.0

Cabin crew very friendly and caring.

DXB
JED
Excellent 9.0

Staff was nice.

MAN
JED
Excellent 9.0

Staff at Manchester airport was nice. Boarding went smioth and easy. Nice be able take enough kg luggage.

My screen was stuck all time couldnt watch movie

JED
RUH
OK 5.0

none

Airline boarding pass / check in counter behavior is unacceptable. They have very poor knowledge how to handle domestic to international flight passenger. Jeddah counter representative even don't know domestic and international terminal are different location in Ryadh; they even don't know passenger has to collect luggage and go to international terminal for final destination. As per Jeddah airlines counter supervisor, domestic and internation terminals are in same location whereas in reality we need to go with a bus. original flight was 4 hours connecting time but airlines changed to 2 hours. We are lucky that we don't missed our flight because we were 1 minutes late to close check in / collect boarding pass; as per counter representative. one of the biggest issue was as follows: when we went to Jeddah counter, we have requested for both boarding pass (Jeddah to Ryadh to JFK) including baggage to be collected to JFK; unfortunate duty supervisor behavior was unacceptable. He was very rood. He was repeating same word and telling "do you understand english" same word again and again with aggressive mood whereas he is very poor in english.

Wed, 28 Mar
KUL
MAD
23h 40m
Sun, 8 Apr
MAD
KUL
20h 55m
RM 2,936
Trip: 12 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1079 reviews
Overall
7.1
Boarding
7.1
Comfort
7.2
Crew
7.4
Entertainment
6.7
Food
6.9
DXB
JED
Excellent 10.0

Service food and punctuality

JED
RUH
OK 5.0

none

Airline boarding pass / check in counter behavior is unacceptable. They have very poor knowledge how to handle domestic to international flight passenger. Jeddah counter representative even don't know domestic and international terminal are different location in Ryadh; they even don't know passenger has to collect luggage and go to international terminal for final destination. As per Jeddah airlines counter supervisor, domestic and internation terminals are in same location whereas in reality we need to go with a bus. original flight was 4 hours connecting time but airlines changed to 2 hours. We are lucky that we don't missed our flight because we were 1 minutes late to close check in / collect boarding pass; as per counter representative. one of the biggest issue was as follows: when we went to Jeddah counter, we have requested for both boarding pass (Jeddah to Ryadh to JFK) including baggage to be collected to JFK; unfortunate duty supervisor behavior was unacceptable. He was very rood. He was repeating same word and telling "do you understand english" same word again and again with aggressive mood whereas he is very poor in english.

MAN
JED
Excellent 9.0

Staff at Manchester airport was nice. Boarding went smioth and easy. Nice be able take enough kg luggage.

My screen was stuck all time couldnt watch movie

JED
NBO
Mediocre 2.6

My flight was changed to a 10 hour layover in Jeddah after a night flight. The transfer waiting area is too small and there is not even wifi in the whole airport. I got food poisoning the day after my flight too! There was no personal entertainment available on my second flight.

DXB
JED
Excellent 9.0

Staff was nice.

Sat, 10 Mar
KUL
MAD
23h 00m
Sat, 24 Mar
MAD
KUL
22h 45m
RM 3,303
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 19 Feb
KUL
MAD
24h 40m
Fri, 2 Mar
MAD
KUL
19h 40m
RM 3,034
Trip: 12 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1079 reviews
Overall
7.1
Boarding
7.1
Comfort
7.2
Crew
7.4
Entertainment
6.7
Food
6.9
JED
NBO
Mediocre 2.6

My flight was changed to a 10 hour layover in Jeddah after a night flight. The transfer waiting area is too small and there is not even wifi in the whole airport. I got food poisoning the day after my flight too! There was no personal entertainment available on my second flight.

RUH
JED
Mediocre 3.3

2 hour delay and was told 20 minuets

CMN
RUH
Good 6.0

Exit seat - staff on board

Late again

MAN
JED
Excellent 9.0

Staff at Manchester airport was nice. Boarding went smioth and easy. Nice be able take enough kg luggage.

My screen was stuck all time couldnt watch movie

DXB
JED
Excellent 9.0

Staff was nice.

Fri, 22 Dec
KUL
MAD
32h 40m
Fri, 12 Jan
MAD
KUL
33h 05m
RM 3,666
Trip: 22 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 22 Dec
KUL
MAD
34h 30m
Sat, 30 Dec
MAD
KUL
28h 10m
RM 3,829
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 20 Dec
KUL
MAD
24h 45m
Sat, 10 Feb
MAD
KUL
22h 10m
RM 3,870
Trip: 53 days
Overall 0.0 Poor
Based on 0 reviews
*
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