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Reviews
Overall
6.3 Good
Based on 4,610 reviews
-
All reviews 6.3
-
Couples 6.7
-
Families 6.2
-
Business 5.8
-
Solo 6.2
7.6
6.5
5.5
5.0
6.5
4.9
8.0
7.0
5.2
4.9
4.9
4.9
6.4
5.9
5.3
5.2
4.7
4.3
7.0
6.3
5.8
5.2
3.9
3.1
7.5
6.4
5.7
4.9
4.9
4.3
data provided by TrustYou
Top positive review
Top critical review
Excellent 8.0
We expected a two-star but it was a three star, right across from the Orpheum Theatre, not so far from Union Square, and the Manager quickly made a slight change to our booking when we asked.
Mediocre 2.2
Not far from the city center Hotel is not clean, Looks old, Have to wait hours for very slow elevators, Wi-Fi almost nonexistent, Showers are in poor condition They charge you 5$ for calling the front desk!!!
Recent reviews
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OK
5.7+The beds were very comfortable.-The hotel should provide bottled water in the rooms for staying guests.
-
Good
6.4+Fiendliness of staff and security-No tea making facility, paying for internet access, no breakfast included. Location on Market St was a bit scary while walking.
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OK
4.8+Location of the hotel-Staff...very unpolite
RM 508+
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Reviews
Overall
7.4 Good
Based on 4,448 reviews
-
All reviews 7.4
-
Couples 7.6
-
Families 7.3
-
Business 7.0
-
Solo 7.4
8.5
7.7
7.0
5.9
5.3
5.9
8.5
7.6
7.1
6.0
5.3
8.5
7.3
6.4
5.7
5.5
4.4
8.6
7.4
7.2
7.0
7.0
6.8
8.7
7.3
7.1
6.5
6.2
5.3
data provided by TrustYou
"Clean rooms"
Top positive review
Top critical review
Excellent 9.7
The staff was very friendly. The rooms were nice and clean. The continental breakfast was very good. And in a good location if you want to see the city.
Mediocre 2.5
Leaving the next morning It was outdated, old, and dirty. The comforter looked like it hadn't been washed in years. There was a banana peel with a gnat flying around it left in the trash can that never got cleaned out before we checked it. I slept fully clothed. I could very easily see this hotel and the room have a rodent/bug problem. I would NEVER stay here again, even if I was being paid to.
Recent reviews
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Good
6.0-The hotel has a funny smell. I didn't like it.
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Excellent
8.2+The bed was exceedingly cozy, and the room was spacious. I don't know if all rooms are that spacious, or just the handicapped-accessible ones. The free breakfast was decent.-There was a strange smell I couldn't really identify, which first reminded me of a grandparent's home. When I returned to my family, I was told I smelled like a bandaid, and that was similar to the room's smell. Not unpleasant, just disconcerting.
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Excellent
8.0+This place was rated 3 stars. We went into it knowing that. It met our expectations. Great location, clean, good price. Staff were excellent. The bed was surprisingly comfortable.-Nothing. Was exactly what we expected.
RM 751+
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Reviews
Overall
8.1 Excellent
Based on 302 reviews
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All reviews 8.1
-
Couples 8.3
-
Families 8.6
-
Business 7.7
-
Solo 7.8
9.2
9.2
9.2
8.6
7.5
4.5
9.2
9.1
9.0
8.2
7.2
4.7
9.2
9.3
9.2
7.6
4.3
9.1
9.1
5.2
data provided by TrustYou
"Great desserts & fruits"
"Friendly service"
Top positive review
Top critical review
Excellent 10.0
The room was adorable, spacious, clean, and comfortable. The staff was super friendly. The 24/7 coffee and water was a nice touch as were the 3pm cookies. The hotel and experience overall far exceeded my expectations.
Poor 1.0
The best thing about this hotel was that they offered cookies in the late afternoon, and all day tea/coffee. Room and beds are small. No air conditioning in the room. In room coffee was not replenished. Bathroom very outdated. Room service did not clean the room, all they did was make the bed. The elevator is old and frightening. Staff is very curt with guests.
Recent reviews
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Excellent
10.0+The location of this hotel within the city Complimentary breakfast Amenities Hotel Staff
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Poor
1.0+The best thing about this hotel was that they offered cookies in the late afternoon, and all day tea/coffee.-Room and beds are small. No air conditioning in the room. In room coffee was not replenished. Bathroom very outdated. Room service did not clean the room, all they did was make the bed. The elevator is old and frightening. Staff is very curt with guests.
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Excellent
10.0+The room was adorable, spacious, clean, and comfortable. The staff was super friendly. The 24/7 coffee and water was a nice touch as were the 3pm cookies. The hotel and experience overall far exceeded my expectations.
RM 306+
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Reviews
Overall
4.6 OK
Based on 3,576 reviews
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All reviews 4.6
-
Couples 4.5
-
Families 4.2
-
Business 4.4
-
Solo 5.6
6.2
5.1
6.2
5.1
2.3
2.2
6.6
4.1
2.3
2.2
2.2
2.1
5.5
5.0
2.3
2.0
2.0
1.9
5.8
5.2
2.4
2.3
2.3
6.3
5.3
3.0
2.8
2.8
2.1
data provided by TrustYou
Top positive review
Top critical review
Excellent 10.0
The cost for the room Missing alot of furniture
Mediocre 2.0
Nothing about the place. The room was very small and very dirty. There where also hypodermic needles all over the property. Disgusting!
Recent reviews
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Excellent
10.0+The cost for the room-Missing alot of furniture
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Good
6.2+A lot nicer than I thought it would be compared to the reviews the area wasn't bad at all-No larger towels for shower, could tell they really pushed penny's there.
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Mediocre
2.2+Nothing-It was a horrifying experience. My family heard shouting and fighting from all over the place through out the night. The police and an ambulance came. Never dared to find out what happened. Also you get to smell pod from other rooms. The bed sheet had holes and burned marks. The elevator was either broken or turned off with no signs stating why. The AC didn't work. Called for repair but never showed up. When we checked out in the morning, there was a used condom on the ground right next to my car door. It's cheap, but what you pay is what you get.
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Reviews
Overall
7.5 Good
Based on 1,356 reviews
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All reviews 7.5
-
Couples 7.4
-
Families 7.7
-
Business 7.6
-
Solo 7.6
9.5
9.1
8.7
8.3
8.3
6.7
9.3
9.0
8.6
8.3
7.0
6.8
9.2
8.3
8.2
7.7
7.1
6.8
8.8
8.4
6.6
6.6
6.2
5.8
8.8
8.0
6.9
6.3
5.5
data provided by TrustYou
"Nice building"
"Wonderful sightseeing"
"Friendly service"
Top positive review
Top critical review
Excellent 8.5
Nice roof top lounge, rooms are nice always clean friendly staff Ellis street has lots of people on sidewalks doing drug deals sleeping in streets and using drugs but it's a reality check and you need to be aware.
OK 5.1
The desk and restaurant staff were very friendly. I did not like finding out parking was extra, way extra. I paid almost 100 dollars to park Friday around noon until Sunday around 10am. With one out and return on Saturday afternoon. Seeing other hotels in the area with signs saying Free parking for guest and fee parking for public. Made me wish I'd stayed at one of them instead. Location is bad with crack and marriuana being smoked out in the open on the street surrounding.
Recent reviews
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OK
5.1+The desk and restaurant staff were very friendly.-I did not like finding out parking was extra, way extra. I paid almost 100 dollars to park Friday around noon until Sunday around 10am. With one out and return on Saturday afternoon. Seeing other hotels in the area with signs saying Free parking for guest and fee parking for public. Made me wish I'd stayed at one of them instead. Location is bad with crack and marriuana being smoked out in the open on the street surrounding.
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Excellent
10.0+The hotel was very clean, room and bathroom are large, bed comfortable, and the staff was very helpful. The top 8th floor lounge was nice and relaxing. Overall for the area this was the best hotel. Shuttle service to local visitors sites as well.
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Excellent
8.0+Free shuttles a few times a day. Staff was super helpful showing us best values for travel, food. Honestly can't say enough good things about the staff-Rough area known as the tenderloin. I didn't mind and there were younger women on the sidewalk at night but area may be off putting for some
RM 638+
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Reviews
Overall
7.6 Good
Based on 1,019 reviews
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All reviews 7.6
-
Couples 8.0
-
Families 7.5
-
Business 8.3
-
Solo 7.1
8.0
7.4
7.0
5.9
5.6
5.9
8.8
8.1
7.3
5.5
5.4
2.4
8.7
7.7
6.9
6.2
5.5
5.4
9.0
8.1
7.4
5.9
5.3
5.3
8.2
7.6
5.7
5.2
2.8
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Clean hotel facilities"
Top positive review
Top critical review
Excellent 8.5
Parking garage is $45 Small restroom and no fridge
Good 6.0
Typical chain hotel amenities, and comfy bed. Good location. Housekeeping came in the room at 7am to me pushing them out saying come back later. If she had it her way she'd clean around me and make me into the sheets go get her job done. Hidden fees. Add $100 extra to your bill for "taxes and other costs". Parking is $50 a night
Recent reviews
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Good
6.0+Typical chain hotel amenities, and comfy bed. Good location.-Housekeeping came in the room at 7am to me pushing them out saying come back later. If she had it her way she'd clean around me and make me into the sheets go get her job done. Hidden fees. Add $100 extra to your bill for "taxes and other costs". Parking is $50 a night
-
Excellent
10.0+Staff was very friendly and helpful.
-
Good
6.0-ThemIss come into your room even when the privacy sign is in. She didnt eve knock just barged right in! Not comforting if your trying to leave your room at all while on vacation.
RM 461+
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Reviews
Overall
6.0 Good
Based on 914 reviews
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All reviews 6.0
-
Couples 6.2
-
Families 6.0
-
Business 4.7
-
Solo 6.3
6.9
6.7
6.3
5.0
6.9
6.7
7.1
6.7
5.4
4.4
4.1
3.6
7.3
6.4
4.7
4.3
4.1
4.1
6.4
6.0
5.3
3.6
6.8
6.7
5.2
4.2
3.7
3.2
data provided by TrustYou
Top positive review
Top critical review
Excellent 8.0
The hotel is centrally located near everything. The staff is nice and the facility is kept clean. No AC; and, we had to sleep with the windows open. While sleeping with the windows open is not bad, we had to put up with the noisy city life.
OK 5.1
Cheap, in downtown, gated lot for parking outskirts of rough neighborhood, my family was uncomfortable walking around at night. Staff seemed friendly or aloof, depending on who was there. Elevator works only when all doors on all floors are closed, so you might have to take stairs. $30 parking/night
Recent reviews
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Excellent
10.0+We were sight seeing and Bill gave us excellent advise on how to see the city. We had a late flight out of town and we were able to travel around town until early evening and they kept our luggage and arranged for our transportation to the airport.
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Excellent
10.0+Wonderful staff in very good location (especially for the price!)
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OK
4.8-Subway soda left in my room upon arrival.
RM 566+
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Reviews
Overall
6.9 Good
Based on 1,150 reviews
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All reviews 6.9
-
Couples 6.9
-
Families 6.7
-
Business 7.4
-
Solo 7.0
8.3
8.2
7.7
7.3
7.0
6.7
8.1
7.9
7.0
6.4
5.0
4.5
8.4
8.2
6.5
6.3
4.3
4.1
7.7
7.4
4.7
3.8
7.8
6.8
6.7
6.6
4.6
4.4
data provided by TrustYou
Top positive review
Top critical review
Excellent 10.0
Great pool large rooms Confusing layout
Good 6.2
Poor noise isolation
Recent reviews
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Mediocre
2.5+The location is good.-The front desk person was a trainee left alone and unable to fulfill basic functions of their job. The room was loud and stuffy. Our original room had no functioning windows or air conditioning. Several dead birds outside locked window. After an hour at the front desk we finally got a better room. This motel is extremely noisy. Don't plan on sleeping past 7 am as all doors open into a courtyard and slam as guests leave.
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OK
5.7+The decor-The staff was m
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Good
6.0-This is more like a motel than hotel. It was clean, but weathered. The furniture and finish was economy when it was new which was some time ago
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RM 516+
Details
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Reviews
Overall
8.1 Excellent
Based on 998 reviews
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All reviews 8.1
-
Couples 8.1
-
Families 7.6
-
Business
-
Solo 7.9
9.3
9.3
9.0
9.0
8.8
6.3
9.6
9.5
8.8
8.7
8.5
6.2
9.3
9.2
9.1
8.8
8.6
6.5
9.4
9.4
9.2
9.1
9.0
4.5
data provided by TrustYou
"Friendly service"
"Great desserts & fruits"
Top positive review
Top critical review
Excellent 8.0
The very helpful staff and the cozy atmosphere of the hotel.
Good 6.3
Friendly people at reception
Recent reviews
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Good
7.0+Dennis at reception was a dear and wonderfully warm and helpful. And the continental breakfast was such a pleasant surprise. it reminded me of Dutch B&B with cold cuts, hard boiled eggs and even muffins & hot toast & juice ... excellent value for money.-The shared single bathrooms was a trifle tiresome with so many people waiting. Otherwise the stairs would be a challenge for those with heavy bags.
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Excellent
8.0+The very helpful staff and the cozy atmosphere of the hotel.
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Good
7.2+The 24 hour desk and the flexible times for breakfast-There was only one shower / bath per floor
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Reviews
Overall
7.6 Good
Based on 712 reviews
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All reviews 7.6
-
Couples 7.8
-
Families 7.4
-
Business 7.8
-
Solo 7.2
9.3
9.3
9.1
8.3
8.1
5.6
9.4
9.1
8.0
7.8
7.2
2.9
9.3
8.9
7.8
7.5
7.3
2.9
9.3
9.0
8.1
7.5
7.4
6.5
9.1
8.2
7.7
7.6
7.4
6.1
data provided by TrustYou
"Spacious rooms"
"Clean rooms"
"Stylish hotel"
Recent reviews
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OK
5.6+I loved the room decor. Although having a refrigerator in the room would have been good for storing my medications.-The location is bad and the availability of something decent to eat past 10:00 p.m., is none. The staff added additional items to the billing and I had to request several times for the rate to be corrected and the additional items removed.
-
OK
5.2+Close to a BART station. Very convenient from International Airport.-Public safety is not so good around the hotel. Sometimes, in the midnight, outside of the hotel was noisy.
-
Good
6.0+nice room.very nice looking and comfortable.-no ice machine on the floor.paying for parking.
RM 818+
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Reviews
Overall
8.4 Excellent
Based on 847 reviews
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All reviews 8.4
-
Couples 8.3
-
Families 8.3
-
Business 8.1
-
Solo
9.4
9.3
9.3
9.1
9.0
6.0
9.4
9.4
9.2
9.2
8.9
6.9
9.5
9.4
9.4
8.9
8.9
6.7
9.2
7.1
7.1
7.0
5.5
data provided by TrustYou
"Friendly atmosphere"
"Great reception"
"Friendly service"
Top positive review
Top critical review
Excellent 9.4
The set up of the hotel was great. There is a heated pool on the middle, with swimming up until midnight. You can still swim even when it very cold outside. All the room doors face each other, which makes for a fun, friendly atmosphere. The eatery on site is AMAZING! I'm not kidding when I say this, it was probably one of the best places I've eaten. It's filled with old record albums and has a cool, sexy vibe. My husband was playing in a show/concert that night so we were all able to walk to the Regency Ballroom...it's very close. To have free parking right outside so you have access to your car is almost unheard of and very convenient. This is the place for fun, and they do quiet everything down after midnight. Don't go here for peace and relaxation though. It is not for that. It's for fun swimming, good accommodations, location, eating and enjoying life. The staff was amazing and we really appreciated them being so nice and welcoming. They seemed genuinely happy to see us..for real! For a fun night out in the city this is now my go to place and if that's what your looking for this is the best spot. I also saw a bunch (I mean about 5 groups) of bachelorette parties. This a super place for that and for eating brunch or going out for drinks. Only drawback is it could use some minor updating, but not enough to not want to stay there. It's overpriced a bit but so is every place in SF. It's worth the money so get your bathing suit, or not, and go rock out!
OK 5.1
Restaurant/bar Walking from Bart to hotel the streets were littered with crack heads and heroine users. Dozens were using right in front of us and some were passed out with needles in their arm. One was passed out in front of the lobby enterance. Also, hotel bar and restaurant closed on Sunday and Monday.
Recent reviews
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Good
6.7+Hotels eco efforts and the super staff appreciated.-Windows can't really be shut tight so the heat and noise can be an issue.
-
OK
5.1+Restaurant/bar-Walking from Bart to hotel the streets were littered with crack heads and heroine users. Dozens were using right in front of us and some were passed out with needles in their arm. One was passed out in front of the lobby enterance. Also, hotel bar and restaurant closed on Sunday and Monday.
-
OK
5.7+Hotel has a nice out fashioned look to it. It was well maintained and clean. The hotel provided a very simple complimentary breakfast.-The hotel is located in a bad neighborhood so we didn't really feel safe walking outside it. The price was too high given the quality of rooms and location.
465 Grove Street, San Francisco, CA
8.1
Distance
0.8 km from
RM 529+
Details
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Reviews
Overall
8.1 Excellent
Based on 826 reviews
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All reviews 8.1
-
Couples 8.1
-
Families 8.0
-
Business 8.9
-
Solo 7.3
8.9
8.6
8.1
7.1
7.0
6.7
9.0
9.0
8.2
8.1
7.1
6.9
8.5
8.5
8.1
7.9
7.6
5.1
8.5
7.3
7.1
8.4
8.2
7.0
6.8
4.7
data provided by TrustYou
"Accessible parking"
"Wonderful sightseeing"
"Comfortable beds"
Top positive review
Top critical review
Excellent 8.2
Was pleasantly surprised by the room (everything is brand new) and by the end of 5-night stay it felt like home. Housekeeping does a great job. Rooms aren't the most spacious but it's perfect for a vacation where you'll only be in the room to sleep. Breakfast could have had more variety. same stuff every day but hey it's free and that's a big plus in San Francisco.
Mediocre 2.5
Bed was comfy Employees were very unhelpful
Recent reviews
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Mediocre
2.5+Bed was comfy-Employees were very unhelpful
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Excellent
8.0+Decent hotel room. Comfy bed/pillows with very clean linen. Slight mildew buildup in spots in shower. Free parking, but limited. Park early and walk/take a cab. Over all would stay again.-Mildew in shower.
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Excellent
8.0+The free parking and destinations within a few blocks.-Not much in the immediate vicinity.
RM 20,010+
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RM 243+
Details
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Reviews
Overall
5.9 OK
Based on 2,146 reviews
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All reviews 5.9
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Couples 6.0
-
Families 6.2
-
Business 6.6
-
Solo 6.2
7.9
7.6
5.0
5.0
4.0
3.4
8.0
7.6
5.1
3.7
3.5
2.8
8.0
7.8
4.4
4.0
3.5
2.5
8.0
8.0
7.8
8.4
8.0
4.8
4.1
3.6
2.8
data provided by TrustYou
Top positive review
Top critical review
Excellent 10.0
Great location, great staff, very clean hotel. My mother and I had a lot of fun and thank you guys for the donuts and coffee.
Mediocre 2.0
It's a place for homeless people
Recent reviews
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OK
4.2+If you don't mind a hotel with bathrooms and showers down the hall, this place will work for you.-I travel a lot, so am not used to seeing bugs in a room. Strange policy to turn in keys to the front desk when you go out actually puts hotel employees and others in lobby on notice that you are gone and room is empty which is a bad idea. the neighborhood is on the edge of the Tenderloin, so a lot of street people outside the hotel.
-
OK
5.6+Price in San Francisco-Small bathroom and shared with all floor old building and facilities
-
Good
6.8+The location is great, but also not so great since the civic center section of SF is right next to the rough Tenderloin section, and Market St always has lots of crazies floating around. I needed to be near the Civic Center and this hotel was perfect, close to BART (literally a station is less than half a block away), and close enough to Caltrain (about a 30 min walk). I did not care for the common bathrooms and showers, nor did I like having to leave my key behind at the front desk every time I left the hotel. The decor is very dated, but that doesn't bother me personally, and they offered donuts and coffee in the mornings. If you are looking for a place to rest your head, and you are not easily grossed or creeped out this hotel will be a bargain if you need to stay downtown. If you can afford to spend several hundred dollars a night, then you would be better off finding a more luxurious hotel.
Popular in San Francisco
Neighbourhoods in San Francisco
- Western Addition (16)
- Richmond (2)
- Haight-Ashbury (3)
- South of Market (36)
- The Castro (5)
- Outer Mission (4)
- Presidio (1)
- Pacific Heights (4)
- Financial District (14)
- Parkside (1)
- Marina (33)
- Outer Sunset (3)
- Tenderloin (70)
- Russian Hill (9)
- Union Square Area (34)
- Civic Center (4)
- North Beach - Little Italy (16)
- Nob Hill (15)
- Mission (8)
- Chinatown (10)