Location Fees for Internet and gym. Additional fees for more than two adults.
Great stay at the Hotel Nikko, definitely pay $25 for access to the pool and spa.
Great reception staff, personable, professional and friendly. Perfect location accessible to shops and restaurants!
They charge you extra for the health club, which is not that great - I found that to be offensive!
location fees for everything including gym and even moving anything in the mini bar. grout in shower old and stained, toilet off center and wiggled.
The bathroom was nice with shower and tub. The indoor pool and Hot Tub were great for relaxing after visiting the sites. There was $25 per room charge for use of the pool/hot tub but this was small price to pay for this feature. Aggressive panhandlers all over the city.
Excellent location Good pillows, bed & linens I had a queen room, very small No remote control for the TV Long, long checkin/check out process. Gym in not complimentary
I was very happy with the hotel, location in the city, the service & the staff. I couldn't stay longer.
Concierge was very helpful in arranging airport transport, provided multiple comformations. Staff was very friendly and polite.
The room was quite nice. The staff was very curteous and helpful. The location is convienent. The price was reasonable. The pool was only available as part of the health club which annoyed me.
I found the staff very friendly and accommodating. I would easily recommend the hotel to others.
Beautiful interior design Expensive vehicle stay rate. Small room
very poor internet connectivity despite high prices for it
Smoking room Too many conferences
Very friendly service. Very convenient location. Very good value.
It was walking distance to the club we went to. The bathroom wasn't as clean as it could have been.
dark room with a small window
The location was really the best and only great thing about this hotel. I still can't believe they don't have valet parking. At over $200 this place should be able to park your car. To have to pay over $100 to park my own car is the main reason I will never retrurn to this hotel
Convince cleanness nice restaurant The expensive fee for flippin parking in your garage felt like we got robbed leaving S.f
Parking very very very expensive
Location in the center Hotel very impersonnal, nothing in the bbathroom, such as shower cap, glass,or shower gel.
The tavern in the hotel was fantastic and upscale; excellent choice. The room was spacious and comfortable for a family. The lobby and hallways are a bit sterile, could use more modern, less noisy design.
Room was really big and comfortable. Location is very convenient for shopping and entertainment in SF. Wifi is not included and has to be paid separately.
location! slight decripitude
Location and view from room
The breakfast buffet and the beds were excelent. The site location is great and the building has a great history The service staff at the breakfast room was not good.
great location rooms are too dated. needs major renovation. coffee bar in the middle of the lobby is too tacky for a luxury hotel if it is one.
Very convenient location.
The desk manager weas excellent Strike is bad poor service at breakfast
The feeling, atmosphere of the hotel.
Great room in Tower section,with great view & very comfortable beds. Also very helpful concierge named Jeff. We had to remind them on two occasions to clean our room. On the day before check-out,our room was not cleaned or refreshed. This was really the only negative,apart from the fact that the drinks in the main bar are quite expensive.
Its location was prime reason for choice Drinks and food too expensive
the checkin was excellant, The room was great. The vallet service was very accomadating. called downstairs to get closet door fixed and the man who answered the phone was very rude.
Walking distance to many sights. Too much furniture in small room. Strange smell in room and hall.
Poor internet connetion
relaxed and family like environment. Very well designed and pretty lobby. Too narrow corridor and small room.
Great location, internet free with printer Rooms old fashion, a bit small, with old carpet
Location Based on 1 experience, we did not enjoy our dinning experience. Food was not well prepared. However, our server was cheerful and above average in service.
Staff pleasant. Able to check in early. Hotel located in union square.Please write at least 15 words
Convenient location on Powell. Pretty much at the centre of everything. Staff were very responsive. "on-site" parking as advertised was maybe 2 blocks away !! and the 2 rooms I booked were to have city views - one definitely did not and the second one had very limited views
smallest room ever experienced for a first class hotel and not worth the cost.
The staff were very helpful and the location was perfect for getting around. Ask for a quiet room at the back as street noises can be annoying at the front, on Powell. I would definitely stay here again. Panhandlers are a problem around Uniion Square, but they were not aggressive, just sad.
Nice rooms - reminded my wife and I of our stay in Italy. Great location and staff.
The bed was exceedingly cozy, and the room was spacious. I don't know if all rooms are that spacious, or just the handicapped-accessible ones. The free breakfast was decent. There was a strange smell I couldn't really identify, which first reminded me of a grandparent's home. When I returned to my family, I was told I smelled like a bandaid, and that was similar to the room's smell. Not unpleasant, just disconcerting.
The Opal is an older building with beautiful architecture and charm. To get into the lobby you have to be a guest, using your room key to unlock the front doors. I was so much more relaxed within the hotel with this added security. It is in an excellent location to good food and sight seeing and if driving, is easy to get to from 101 and they also have a private, gated parking garage! We will definitely stay at the Opal San Francisco in the future! Would recommend curved shower rods to give a little extra room. Because of being an older building the electrical outlets are minimal and had to do some rotation of electrical devices.
Front desk person was very helpfull. Carpet with stains and smelly.
The only thing I did not like is that the hotel os smoke free. The need to offer a place for guests to smoke outside
no air conditioning
Bird poop on my car even though it's covered parking. Noise from garbage container cleaning at 10 pm and 7 am right below my room. Getting from parking to lobby is just sketchy.
The hotel has a funny smell. I didn't like it.
Nothing Everything. Especially the manager.
Very affordable price (except parking ). The hotel is within walking distance of all kinds of great places: restaurants, bars, Union Square, Japan Town, etc. The bed are big and comfy! The ice machine was kind of hidden on the third floor. Kind of weird. Also, no fridge or microwave in the room.
The staff was very friendly. The rooms were nice and clean. The continental breakfast was very good. And in a good location if you want to see the city.
This place was rated 3 stars. We went into it knowing that. It met our expectations. Great location, clean, good price. Staff were excellent. The bed was surprisingly comfortable. Nothing. Was exactly what we expected.
Location Bed was not very comfortable, rooms were small, AC was bad and could not be adjusted after a point, bathroom light kept flickering, expensive parking, included breakfast was of a poor quality, no bathtub in the bathroom.
A bit noisy, but expected for the location.
Starlight Room - Top Floor View Old - in bad need of repairs Rooms were tiny Elevators took forever to arrive Service was poor starting with the front desk
Great location Small bathrooms, placement of valet was a bad place
Location, decor, charm of the interior design, Great bed, carpets clean as was the room. Greeting at the door! Valet parking, the up charge is too high. Scala Hostess on 7/11/15 for am was really bussing it out to keep the floor moving, even though business slow (1/4 full). The rest of the staff looked busy when on floor, but not around much. Bar top and more needs refinishing (replaced), a major public area and draw. The bar staff didn't appear engaging; as every customer walking through that main area, needs to receive at best a nod or smile. They were chatting it up with each other. Need more professionalism behind bar. Lighting Bar placed up around ceiling is poor choice, washed out look, good for bring out the natural colors etc. Scala, mediocre at best for am breakfast, the menu was not being followed to the word, missing Verde Sauce, Gruyere was not notable, was it there? There is a white plastic bin with drawers, center stage to the back, really!!! Dust on the table lamp, not wiped completely. The seconds of tiles used in the bathtub area make it look dirty. The pillows are third rate, hard packed fiber, burlap?. Room exterior windows need Washing! Bath Sink is big, great, too big for the worn out ugly. In room, sound travels through the walls from other rooms, you can make out the words. Staff should set clock. Hotel Clock radio needs to be replaced, dated, with old cell charger base.
I lived the location and ambiance of the hotel. Rooms could be upgraded a little bit and thought it was a little pricey.
pillows were horrible
The location was excellent. Friendly staff with spacious room. Loved the free wine cocktail reception. No jacuzzi
It was nice staying here again, it was comfortable and the price is the best for the location. Theyou need more towels in the room and more soap. When we got in there was not any soap to washave your hands and no bath soap.
The Drake has a great location, it's clean and comfy with some traces of old excellence. The Concierge was very helpful with directions and suggestions for meals. Tiny bathroom but then, who comes to San Francisco to hang out in the bathroom?
Very friendly and helpful front desk stuff, bright and clear rooms on 17th floor, dominating San Francisco. Very clean, good accomodations, excellent wifi. Delicious croissants (even for Frenchies that we are!) and excellent pancakes at the Scala restaurant!
Location great, but the noise was unbearable. Single pane window in the city under powel st. The constant early morning whistle of the doorman kept me awake. I had a headache one day and it didn't help having to listen to the door and whistle all morning. The plumbing/pipes screeching sound also constantly woke me up durning the night; which may explain the headache. Hotel is a cute boutique hotel, but the plumbing needs to be repaired & invest in double pane windows to replace the flimsy existing ones.
Leaving The room was falling apart noisy and cramped
The location is perfect. Close to the city center, easy walking distance to anything and everything. Fly next door is excellent and the breakfast at Saba was great.
The staff were very friendly, the service was wonderful. The atmosphere they create in the evenings with the free wine was very nice. The hotel was very noisy - you could hear people in the hall and in other rooms as well as everything happening on the street.
Huge room, location. Some Cleanliness mistakes. For example the welcome brochure with hotel information had lots of stains on it.
Warm, helpful staff. Quirky atmosphere (in a good way). Thin walls, noisy city environment. Ear plugs are a must.
Staff are friendly, helpful and knowlegable. Room was spacious and comfortable. Lack of access to hotel dining on Sunday and Monday nights- as a single female travelling alone this becomes a safety issue given the immediate location of the hotel
the room was comfortable ,the hotel staff were excellent.
The room was clean and comfortable. The staff was great. I stayed in San Francisco numerous times and for the price this hotel was a great stay/great deal. Would recommend. When we arrived the room felt cold to us. We are from a much warmer climate than SF. Turned on the heater and didn't heat up. Called the front desk and was told the heat in the building was on a timer...comes on at 9pm (it's a radiator). They offered to send up a space heater.Within minutes we had a space heater. Problem solved. Great staff and super friendly.
Good value for money, friendly and helpful staff, good location, and lots of free 'extras' such as free wi-fi, happy hour, personal safe...
Our stay at this hotel was first class. The reception staff are very welcoming and extremely helpful. Rooms were spacious, spotlessly clean and had wonderful beds. A great experience - and so green too The restaurant Saha is massively overpriced and poor quality compared with other similar establishments in the area. Would not recommend eating here. Plus they had the nerve to add a 20% service charge to the bill as we were international guests staying at the hotel. A rip off
The hotel was fabulously quaint and centrally located to all that I chose to do in S.F. I and my roomie truly enjoyed our stay and will come again.
the staff were great - in the resturant - great that the staff remenbered what we wanted for drinks - nice to have the hotel happy hour no fridege - but htat seems to be the norm in USA
Location - excellent, v close to Union Sq/restaurants etc; staff - friendly/helpful Room - small, low on facilities eg no kettle for tea making; noisy pipes; hotel 'resort charge' of 20+ per day for wifi and coffee station in lobby is bit cheeky for tech capital of the world with over 100+ starbucks in city
The hotel has lots of character, the lobby looks like the lobby of an old movie theater. The room also was furnished in period style, with a nice view. Very conveniently located near Market Street.
I typically stay at a large chain hotel but couldn't get one on a short notice - the price was right and I really enjoyed taking a break from the same large business hotels. The lobby takes you to another place in time and everyone was very friendly. The room was clean and quaint. My colleague was staying at the much larger Hilton right across the street and loved the Serrano when he stopped by. It was a nice break from the usual and well worth it!
Staff were friendly. Lobby was nice. Close to union square. I quite liked te location. Room wasn't that clean, dust balls and items under the beds. Beds very soft as mattresses were old. Bathrooms looked very tired and were cramped. Wallpaper scuffed up badly. Needed remodel. Also there are a lot of homeless in this area, I got woken up every morning in the early hours with neurotic screaming and shouting from people sleeping outside.
I really liked the architecture and our bellhop/concierge (they play double duty) was really nice. The rooms are small, which I expected from an old building. The mattresses are awful (truly, truly awful), which I din't expect and the price is high for low amenities and low quality. Also, the valet parking is $60/day. When we checked out, they asked how our stay was and I told them the mattresses were really uncomfortable and they just sort of ignored that. They probably hear it all the time. I won't stay there again.
This used to be a Kimpton Hotel and still has the cool factor that Kimpton brings to all its properties. Sadly, maintenance has waned since the hotel was sold to an investment company.
Quiet with access to the theater district, Union Square and fine dining Bathroom a little small
Rooms were small but clean. Hotel was well kept for its age. Location is in a difficult side of town. Hidden costs such as a $22.00 tax. We made them take it off. $59.00 for parking we were not told about the cost. Then our account was charged other amounts we had no idea what they were.
Friendly & helpful staff. Location, and Jaspers as an option for meals & drinks. A little worn, coffeemaker inroom,
Lovely spacious rooms and bathrooms, detailed and comfortable, great, and I mean great coffee in the lobby for mornings. The kind of hotel where you seat in the lobby and watch activity and relax. Just wonderful experience. Close to union square and Powell and market shopping and activity. It was perfect really!
Bed and quietness Location not the best, but it is San Francisco...
Great ambiance, very noce room & amenities, great restaurant & bar, helpful staff. All good, only exceptions- pricey parking, scary corner of town. Pricey parking, scary corner of town.
Location and friendly staff Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
Great staff, newly remodeled rooms and location was perfect. Nothing
I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself. Other than the mixup on our checkout time- I was happy with my stay overall.
Hotel location. The size of the room was significantly smaller than indicated on the website images.
The room was comfortable and the bar was friendly. The central heating is very noisy and kept us awake.
The staff was very accommodating and we definitely got what we paid for. The walls are so thin. We got a noise complaint and had no idea why, then the next morning, the people in the next room were just talking and we heard every single word they were saying.
The staff was quite helpful and also let me leave my bag for the days whilst I was gone. I would highly recommend it and will plan on staying there next time I am in town!
Good location, clean rooms, reasonable rates Internet access is not for free. No breakfast. Noise from street
If you know which streets to skip, the location is good Too many homeless in the area. Remodeling made it dirty. The images are false advertising
convenient location; friendly staff weak wireless signal
Excellent, excellent hotel staff, could not be faulted. Hotel - good location and access to shops, theatres & restaurants. Although clean, bed linen - very worn and thin - in budget accom. Bed blanket - not appealing. towels etc; good quality.
In downtown Heater noise, and noise from prople walking on hall too loud
strategic location, room furniture not too bad, im glad i got a white blanket but my fren got the red n he was so mad! despite all the noises came across(expected but front desk told us will not ok since we are getting a room facing the back but we still heard it, hard to imagine how bad for those rooms facing the street; so unlucky the lift breakdown and we need to carry our luggage by stairs!
very close to city center they block the entire amount on your credit card since the first bight,even when you show up in time and you said you'll pay by cash
*close to everything *nice comfortable beds & linens *very inexpensive *staff had limited knowledge of hotel amenities. For example, when I called ahead, I was told there was no iron available (there was one in the room). There were many others. *If I had known that the hotel heating was centrally controlled and that it was turned off during the day, I would not have stayed at this hotel. It was cold, windy and rainy, and I could not get warm. As a result, I came down with a cold upon my return home. *The water pressure in the bathroom shower was a trickle *The walls were paper thin
The hotel staff were nice people. The bed and pillows were awesome! No safe box, no minibar / mini-fridge, cramped room.
location, friendliness of staff
Location,interior design,cleanliness,staf was very helpful
Very helpful staff
Room is not big, but really clean. Free internet access, and staffs are nice and helpful. Location is great!
not too big, good atmosphere, located in the center of the city, free internet, free newspapers at breakfast I think the breakfast could be more diverse: now mainly sweet (muffins, danish croissants, etc.). I usually went for buttered croissant and fruits, but I would have liked some cheese or ham...
Hotel staff was very accommodating. The rooms and the hotel itself were nicely decorated. The location was within walking distance of restaurants, shopping, etc. This was a great value - especially for San Francisco and such a nice hotel. The room was small, which we anticipated, but it was adequate. I would have liked some healthy cereal options at breakfast.
new feather bed was nice and comfortable. . . would have appreciated feather bed not slipping off the mattress though
Perfect location. friendly atmosphere. Yes! You can hear your neighborhood. and single room was that smaller than I expected.
Great building great stuff
Location Windows did not open (Fresh air)
Very convenient location. Beautiful rooms. Comfortable and friendly Still waiting for a response from check out yesterday. Ordered 2 x $21.00 breakfasts. Gave waitress cash tip - she had no bill as computer down at time. Queried charge of $63.00 total for this meal when we received final account. We paid full amount but check out promised to investigate and advise when we checked out yesterday. No reponse so far.
Location and sercice Internet access no
For a downtown located hotel, the room was surprisingly large. It was clean and well furnished. The noise from street was tolerable. I appreciated the free wifi which worked ok most of the time. Staff was friendly and location is close to everything in SFO. The price seems to be steep but I guess that's typical of SFO. People affected by street noise may not like it.
Easy check in, short walk to shopping, restaurants and city life, fairly clean, good service, nice staff. It wasn't worth the "discount rate" of $129. It was a basic room with no bells and whistles.
Not my favorite bed.
Getting upgraded to a suite at no cost. Kind of loud from street noise
We liked the cleanliness in the hotel and our room. It was central to many locations. Staff was very accommodating and friendly. The bed and pillows were so comfortable. The drainage in the tub was very slow, but that was the only minus.
Staff was very friendly and helpful. Breakfast was good too--personally I was hoping for stuff like pancakes and eggs. The hotel breakfast was mostly just bread, fruit, and cereal. But it was all really good, so even though it wasn't exactly what I wanted I couldn't complain. Nothing really. Good all around.
Hotel's location is very convenient since it is just two blocks ahead union square. The complimentary wi-fi internet was not available most time in the hotel room due to very poor speed, although it was declared as wi-fi free hotel. Not a big deal but it was a bit noisy at nights because of cable cars.
Excellent location, friendly staff and the restaurant inside the hotel. he rooms are large for being in the heart of the city. The parking situation- valet for 40+taxes was high
Breakfast was better than continental. Staff very helpful. DVD choice a great feature and a laptop in lobby for free internet incl. printing. Large room. All mod cons. A bargain considering breakfast..room decor and location. A gem no!
location, clean room lobby looked a little old.
I liked where it´s situatet, Nice to have the base there. There were two things that I did not like. One thing was that the bathroom was out of light and the internet access was not always in top. Otherways I liked the stay.
Very close to Union Square. Excellent helpful friendly staff. The room was very good considering the price/location but beware not all are as good. Some are smaller and face a blank brick wall.
The place, near Union Square, is great, and the staff is very polite and available. The breakfast is poor.
Stratford hotel provides clean and comfortable rooms, and is located in download San Francisco. It is the best choice if you want to have a sightseeing or tour in San Francisco. Transportation and food are extremely convenient.
nice clean, nice breakfast included
The cleanliness was outstanding and the staff was wonderful. The room was tinier than my house bathroom alone! And the beds were awful. For the price, the location was awesome, but I didn't sleep at all for 3 nights.
proximity to downtown and shops and transport no bath, restrictive menu at breakfast
I liked the locations and the staff was great. Trolley cars stop right in front Macy's around the cornedr Union square around the other corner. Foley's right down the street we were a little chillled, needed more blankets
The location was good just off Union Square and the staff were really pleasant & helpful. As other guests say very noisy from the trams & also some construction work going on nearby which started very early morning. We had to have windows open as the room was small & stuffy. The rooms are quite shabby & need upgrading. Our room was very small & only had one small cupboard to hang things & no drawers apart from one very small shallow one. As we stayed for 5 nights this was really inconvenient as we lived out of our suitcases which we kept tripping over. The lift was very slow which was inconvenient as we were on the 5th floor
The bed was very comfortable. The room was dark with the curtains pulled closed. I stayed at the Clift this past weekend with my wife for a "staycation" away from the Oakland grind we call our normal lives. A few concerns with the Clift Hotel. When we arrived we were unsure about how the valet worked since there are no signs or "red jackets" (they wear black). We had to circle the block and call to find out what the deal was. It's also expensive, $52+ tax per night. Once we were in the Hotel we were told that our room wasn't ready, which was completely fine since we arrived 3 hours prior to check in time. We happily checked our bag and went for a stroll around union square. The problem is that the woman at the counter said we should expect a phone call with in the hour when our room was ready. We waited the hour and then another hour. No call. We then returned to the Hotel at 3pm and were told by the same women that it "should be ready within the hour."This would take us up to check in time...Finally at 4pm we complained and a manager upgraded us to a Jr. Suite and promptly gave us the keys. Sales Training: under promise and over deliver, not the other way around. Finally we arrive in our room and its pretty nice. It was on the 15th floor and the view was pretty urban SF high life. We were happy. The tub and painted surfaces were chipping and sup par. apparently this room costs $450+ per night, If I paid that I expect a little more attention to detail and quality. We dined at the Velvet Room, the Hotel's restaurant. We were offered a cold and breezy table next to the hallway leading to the bar but were happily seated in a lovely booth when we requested that. Dinner was delicious. The Redwood Room, their high shelf bar, is always crowded and all seating is reserved for $350+ bottle service. The common areas are nice, warm, and cozy. The room is three star. The overall experience is ok, we'll try another place next month and report back.
The room and hallways where dark, the bathrooms are in bad shape (old and rusty), the tv was small and didn't have on demand. It used to be THE PLACE TO STAY in SF... Not anymore...needs a remodel urgently.
The location was very convienent. I chose to park down the street and save $30 for over night parking. Nice pillows and comfy bed. This hotel is really small the room was giving me an allegric reactions I could not breath, until we forced the window open. The shower curtain and shower smelled really bad. That was gross. I will not be staying here again.
Superb location right in the heart of San Francisco's Union Square area, excellent restaurants and shopping nearby. Beautifully decorated room that was quiet and serene. Standard room king was quite small. No room for more than a couple.
Great food, staff and service. Valet took a little long.
Great vibe in the hotel bar. Room service was slow, found a hair in my food, ordered a Coke three times and never got it, was provided with only a comforter and fitted sheet on my bed, food wasn't very good.
The staff and location were both excellent, the bar is also fun (and the reason I knew about the hotel to begin with). There sure are a lot of interesting chairs around! Room service was prompt and the food was tasty. The bed is comfortable and the rooms have pretty good noise control. The rooms are in dire need of updating. We stayed in a studio so the size was good, but things just seemed old. The walls needed touch up paint, the bathtub was peeling (about a 10'' section was missing plaster), the grout was stained, the hair dryer must be from 1985, the thermostat is old making it hard to control room temperature, the faucet was probably really awesome 20 years ago, but now it is difficult to get it in the "off" position, not good in a state experiencing a drought.
Room was nothing special the lobby and bar were cool The room was was average and bathroom was very old decore
Expensive mini bar, breakfast etc
I loved the large room! The space was great. Loved the airy feel.
Old & tired Tired
Classy Good room service food Hidden cost for valet parking - $52 a night Hidden cost for a 50 cent aux cord - $100 deposit Hidden cost for more than 5 glasses ordered for guests House keeping failed to clean my room one day when I called them before leaving for the day specifically asking them to tidy up No Hot tub or pool
Very clean hotel with an excellent staff.
Very upscale, attentive to guests. There are better values at comparable hotels.
Location is perfect. Room is clean and well decorated. Stuff is nice. No internet in the room and the valet parking is very expensive 57USD.
The hotel is very comfortable and the staff is top-notch. Even though the lobby is small that is insignificant since no one goes to a hotel to hang out in the lobby. The beds are very comfortable and the room is turned down every night.
We liked the location the most, right at the corner of Union square and a block away from Chinatown, the Hop on/Hop off bus had a few stops around Union square. The staff was always friendly, the fruit and water we received upon arrival and the turn down service every night are also nice touches. Housekeeping was attentive. Upon arrival our room didn't smell really fresh, but couldn't say it was dirty. The windows can be opened however, so you can let fresh air in. The closet space is really small, but we didn't mind taking the clothes out of our suitcases. We thought the room was quite small, but maybe that was because we just came from a hotel suite in Vegas. You could also hear all the street noise (windows closed) and the neighbours easily, it seems the walls are thin. When housekeeping knocked on the door of the room next to us, it sounded like they knocked on our door.
Location, furnishings (wonderfully comfortable beds!), friendly staff
Perfect location, clean, friendly staff, a perfect get away weekend...and as advertised, the best breakfast in town.
The attention that most of the staff display for you The wait time in the dinning room
I loved how the hotel is located in a convenient area; we easily jumped on a cable car to Fishermans Wharf. The staff was professional and helpful. This hotel is a true 5 star luxury hotel. nothing. It was fantastic!
Very comfortable room and bed, clean, nice design, excellent service, personnel available and helpful, perfect location right next to Union Square easy access to restaurants, waterfront, shopping, and transportation to the rest of the city I think the hotel can be compared to others of the same level, I did not find a special feeling to it or unique features, however my stay was very pleasant and would consider again
The room has potential to be a great SF destination. plenty of room. Mini Kitchen stocked with reasonably priced snacks and drinks. The front desk was very helpful and friendly. Wow! The place was noisy. There was a loud group on the street that so loud that I could not sleep. That is the only reason that I did not give excellent reviews for comfort. I called the front desk, but the group never quieted down. And the group was using the N word like Donald Sterling.
Close to shopping and away from touristy areas like fisherman's wharf.
Desk service, cleanliness, wine and cheese, coffee and fruit
The staff was friendly and greeted us each time we returned. Happy hour was a nice opportunity to meet other guests and unwind before dinner. The rooms could use some simple updates (ie. New bed spreads)
Very clean hotel. Comfortable beds, friendly staff. Big spacious rooms. Breakfast was good, wine in the afternoons was a plus. I recommend this hotel to everyone. Overall I loved this hotel and would stay over and over again. Only thing that was a bit of a nuisance was the street noise when the windows were open but it is to be expected. We are in the city.
Close to all main San Fran attractions. Hotel has no Bar or Dining facilities & the partner 'Pub' the White Horse is a dirty let down.
- location was nice - did a complementary happy hour which was nice - expensive for the amenities and services - no air conditioner, so had to keep windows open which was noisy facing a busy street - uncomfortable bed with only two pillows -mediocre breakfast (not very good pastries) -expensive parking -expensive room occupancy tax
Very spacious room, good housekeeping service. Nice common area for breakfast and evening wine (complimentary). Decent location on the edge of the Tenderloin, no problems walking up Post St from Union Square around midnight. Very old carpets, very poor wi-fi connection.
Wine and cheese reception. Location. Room decor.
Great location, lovely hotel, comfortable and clean rooms, friendly staff. Really adds great value to a nice San Francisco holiday. Pretty close to everywhere in downtown as well.
Location is perfect and room was a good size
Comfortable bed; easy to take advantage of sightseeing; walking is convenient; complementary breakfast and afternoon wine and cheese is very satisfying. Noise outside building; very small bathroom; closet inside bathroom; use of bathroom light requires also use of noisy fan.
The location is excellent on Union Square. Although the rooms are not large, we liked the separate cupboard area where they had a safe, clothes rack and space to put the two large suitcases open on the racks. This was the only hotel we stayed on the trip that provided a free WiFi access with password protection.
The location is very good The room was very small with a lot of furniture and the bathroom was old
The sheets were luxourios and the bath deep. Liked the little added touches.
Complimentary use of Internet, and helpful staff
Quiet room, as requested. Convenient location. Character. No
We asked for a change of room, since the garbage/recycling trucks kept us awake half the night. We got another room - however, just looked at the bill, and found that the same type of room was $66.67 more expensive - we were never told this fact - would not have changed rooms had we been made aware of this fact. We find this totally unacceptable and are in the [process of writing to the Chancellor.
I liked the complimentary room upgrade; the friendly desk manager, the centrality of the hotel.
location, staff a bit to narrow room
The staff are awesome. The desk staff and bell hop were incredibly helpful. We had an issue with the bedding in the room which was resolved the next day without fuss making our stay much more comfortable for us and our young daughter. The restaurant staff were the polar opposite - rude. My wife, young daughter and I walked in, were seated fairly promptly at a 2-seat table, then ignored for the next five minutes. During this time I stood next to the table holding our 3 year old waiting for another seat, but no one came. We left, and found the Sears restaurant almost next door which has much better food, service and ambiance.
Awesome location, close to everything with the tram stop right outside and shopping only minutes away. Rooms were dated and they get hot, no aircon either
Let me be the one to complain about a free breakfast.
Simple hotel, but very well kept, in a quintessential SF neighborhood, and incredible value for money Room was a bit small and decor a bit quaint, but it is the style of the place
Location, staff, quiet and old world charm of Hotel
Pros: King room has a nice comfortable bed, good interior decoration but old fashioned, staff is okay Cons: keys often dysfunctioning and door hard to open, breakfast is only some bread and orange juice and cereal As above
Unique rooms. Flexible and helpful staff. Outstanding value. Good location.
Staff were nice, Italian restaurant is tasty, free wine and cheese after 5 I believe. Parking is minimal so expect $40 for valet and I had a small car per night. Overall enjoyed my stay.
I loved my room and the cleanliness. When I checked in a nice clean room with two beds that I booked were ready for me. The hotel's location was good for me for all of the things I wanted to see from Lombard Street, to Lands end, Pier 39, and other places I wanted to see were within a 5-15 minute drive from the hotel. There was a decent, filling breakfast that I had before I left in the morning. I did not pay for that as part of my stay abut it was nice that I was able to enjoy it. The check in and check out process was quick and easy. A little tip is that there is a parking garage at the intersection of bush and polk (only one block down) that offers cheaper parking than this hotel's valet. If you get your car parked in there a little past 9pm then get your car out before 8am so that your bill is only $6. Overall it was a great stay but If I ever go to SF again with my car I will definitely try to make sure the hotel has its only parking b/c it can be expensive to pay to park near your hotel on top of parking to see sights around the city. The biggest complaint I have is that the hotel claims to have parking but its actually valet parking that is anywhere from $26-$40 a night depending on the size of your car. I stayed there from Dec 30-31 and the room was freezing. I had a thin blanket which was not really sufficient. There wasn't much a view but it was not that big of a deal to me as I was there to see sights not sit and look out of my window. The staff was so so. I went to the front desk to ask about parking and that is when I was told that they had valet and no actual parking lot for guests to come and go as they please. Then I asked them about other parking garages around and they were not too helpful. In helping me finding alternatives.
Decent location and clean Not for the business traveler. The room barely fit the double bed and the bathroom was so small the sink didn't fit. The walls are thin and it's very loud through the night.
I loved how it was a boutique hotel and honestly what I was looking for in SF. Only stayed 2 nights but would have stayed longer. Would definitely look into staying in the hotel again if we needed to. We had an end unit so we had windows on both sides of the room. Our comforter and sheets were white and bed frame a cute black vintage one. I feel this made the whole room open up with nice vintage touches with the desk and extra chair in the room. We had a little closet which held my mini suitcase and a built in bookshelf. I can't speak for the rest of the rooms but I do feel like we lucked out in ours. Great water pressure which I appreciated!! Weird thing to remember but it was awesome! I woke up abruptly in the morning because someone was standing outside the door talking. I couldn't hear through the walls but the next morning was a jolt I wasn't ready for. Could have just been a loud talker that no matter what door was there he could have been heard. One of our face towels had a stain, but didn't bother me much, I just put it aside not to use. Other than that, no problems.
The interior decoration was just gorgeous and so luxurious! Loved the big tub!
Decor Beds Bathrooms Staff Location Price A little hot, but there was a fan in the room A bit small, but I've had worse
lovely hotel, beautifully decorated: restored Victorian decorations, private bathroom, breakfast and wifi included, convenient location. We easily walked home after seeing the fireworks at Embarcadero. right after checking in, we walked to tourist info and unwittingly walked right through Tenderloin, which is only one block south. Luckily it was during the day, so it was ok, but we passed at least 5 people who looked strung out. The other times we walked to the hotel, we avoided Tenderloin and it was fine.