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No free wifi and same type of breakfast everyday
The location A 4 star Marriott hotel without room service? In San Francisco? Get your act together. What a dated American hospitality company. Will not stay there again and would not recommend this hotel to anyone
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
Staff was not accommodating for what was promised. Staff was also rude.
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
Location No swimming pool
Great location great front desk people beautiful view Drink left in room from previous occupant
Room was really big and comfortable. Location is very convenient for shopping and entertainment in SF. Wifi is not included and has to be paid separately.
The tavern in the hotel was fantastic and upscale; excellent choice. The room was spacious and comfortable for a family. The lobby and hallways are a bit sterile, could use more modern, less noisy design.
very poor internet connectivity despite high prices for it
It was walking distance to the club we went to. The bathroom wasn't as clean as it could have been.
The location was really the best and only great thing about this hotel. I still can't believe they don't have valet parking. At over $200 this place should be able to park your car. To have to pay over $100 to park my own car is the main reason I will never retrurn to this hotel
Smoking room Too many conferences
dark room with a small window
Convince cleanness nice restaurant The expensive fee for flippin parking in your garage felt like we got robbed leaving S.f
Parking very very very expensive
Location in the center Hotel very impersonnal, nothing in the bbathroom, such as shower cap, glass,or shower gel.
Clean luxurious room Lobby gets a bit busy as it has bar area open for all to use Room was not checked and had a few teething issues, but quickly resolved
Very friendly service. Very convenient location. Very good value.
Excellent location Good pillows, bed & linens I had a queen room, very small No remote control for the TV Long, long checkin/check out process. Gym in not complimentary
The room was quite nice. The staff was very curteous and helpful. The location is convienent. The price was reasonable. The pool was only available as part of the health club which annoyed me.
I was very happy with the hotel, location in the city, the service & the staff. I couldn't stay longer.
The bathroom was nice with shower and tub. The indoor pool and Hot Tub were great for relaxing after visiting the sites. There was $25 per room charge for use of the pool/hot tub but this was small price to pay for this feature. Aggressive panhandlers all over the city.
The room was smaller than what I'm used to, but very comfortable. The bed was plush, with high-quality bedding. Good shower and toiletries, fast elevators, comfortable lobby The walls are quite thin, and because the toilets are vacuum toilets, they are louder than average toilets, and you can hear everyone flushing. The bathroom door is also a stylish (but not noise-blocking) glass barn door, so if you are sharing the room with someone, they will hear everything that is happening in the bathroom. There is a $25 fee to use the gym and pool, which I was not aware of when I booked the room.
location fees for everything including gym and even moving anything in the mini bar. grout in shower old and stained, toilet off center and wiggled.
Great stay at the Hotel Nikko, definitely pay $25 for access to the pool and spa.
Beautiful interior design Expensive vehicle stay rate. Small room
Location, friendly staff Thin walls, cold pool
I found the staff very friendly and accommodating. I would easily recommend the hotel to others.
They charge you extra for the health club, which is not that great - I found that to be offensive!
Location Fees for Internet and gym. Additional fees for more than two adults.
The breakfast buffet and the beds were excelent. The site location is great and the building has a great history The service staff at the breakfast room was not good.
The desk manager weas excellent Strike is bad poor service at breakfast
The feeling, atmosphere of the hotel.
the checkin was excellant, The room was great. The vallet service was very accomadating. called downstairs to get closet door fixed and the man who answered the phone was very rude.
Location and view from room
location! slight decripitude
Very convenient location.
Its location was prime reason for choice Drinks and food too expensive
great location rooms are too dated. needs major renovation. coffee bar in the middle of the lobby is too tacky for a luxury hotel if it is one.
Great room in Tower section,with great view & very comfortable beds. Also very helpful concierge named Jeff. We had to remind them on two occasions to clean our room. On the day before check-out,our room was not cleaned or refreshed. This was really the only negative,apart from the fact that the drinks in the main bar are quite expensive.
Good location, friendly staff
Convenient location, clean room with a comfortable bed.
Great location, accommodation comfortable, staff helpful and professional
location was very good. people were very friendly
We loved the 23rd floor and the view from our room. We could see the parade and crowds from above instead of joining in on the giants parade. We also felt the bed was very comfortable and the room was quiet with relatively little street noise. We were not happy with the additional 120.00 U.S. added to our bill. According to Booking.com, we were quoted 798.00 for the 4 nights. On our print out, it stated "total costs" 798.00. Nowhere did it state that there would be an additional 120 added. We would never use your website again.
Its in a great location downtown.
We only had a short stay - stopover of 2 days as we were on route to Canada. Close proximity to Union Square / Cable Car and city shopping and ofcourse the easy access from SFO Airport via the BART. $10 return trip each was a steel. Hotel staff excellent. Room was perfect - high floor with views and the bestest 2 x Queens - very very comfortable Not a thing - was just perfect and I would stay again, actually I would go out of my way to stay there again
The staff at the Hotel was extremely helpful and accommodating. Especially your front desk reservation clerck and the bell desk.
Good location and good nice hotel
Hilton Honors perks made a good place great - $10 to upgrade to full breakfast and a suite. Good facilities, helpful staff
The staff were very friendly and helpful without being intrusive.Received a free upgrade to a suite without even asking which really made our trip! I have already recommended this hotel to colleagues! No
Superb location right in the heart of San Francisco's Union Square area, excellent restaurants and shopping nearby. Beautifully decorated room that was quiet and serene. Standard room king was quite small. No room for more than a couple.
The bed was very comfortable. The room was dark with the curtains pulled closed. I stayed at the Clift this past weekend with my wife for a "staycation" away from the Oakland grind we call our normal lives. A few concerns with the Clift Hotel. When we arrived we were unsure about how the valet worked since there are no signs or "red jackets" (they wear black). We had to circle the block and call to find out what the deal was. It's also expensive, $52+ tax per night. Once we were in the Hotel we were told that our room wasn't ready, which was completely fine since we arrived 3 hours prior to check in time. We happily checked our bag and went for a stroll around union square. The problem is that the woman at the counter said we should expect a phone call with in the hour when our room was ready. We waited the hour and then another hour. No call. We then returned to the Hotel at 3pm and were told by the same women that it "should be ready within the hour."This would take us up to check in time...Finally at 4pm we complained and a manager upgraded us to a Jr. Suite and promptly gave us the keys. Sales Training: under promise and over deliver, not the other way around. Finally we arrive in our room and its pretty nice. It was on the 15th floor and the view was pretty urban SF high life. We were happy. The tub and painted surfaces were chipping and sup par. apparently this room costs $450+ per night, If I paid that I expect a little more attention to detail and quality. We dined at the Velvet Room, the Hotel's restaurant. We were offered a cold and breezy table next to the hallway leading to the bar but were happily seated in a lovely booth when we requested that. Dinner was delicious. The Redwood Room, their high shelf bar, is always crowded and all seating is reserved for $350+ bottle service. The common areas are nice, warm, and cozy. The room is three star. The overall experience is ok, we'll try another place next month and report back.
Expensive mini bar, breakfast etc
Old & tired Tired
Room was nothing special the lobby and bar were cool The room was was average and bathroom was very old decore
Great food, staff and service. Valet took a little long.
Our room on the 16th floor which had a great view was right next to the elevator motors. One or more of the elevator motors had bad bearings or a worn armature as there were a constant hum and winding sound similar to a low police siren. We could not move due to the Hotel being full.
The location was very convienent. I chose to park down the street and save $30 for over night parking. Nice pillows and comfy bed. This hotel is really small the room was giving me an allegric reactions I could not breath, until we forced the window open. The shower curtain and shower smelled really bad. That was gross. I will not be staying here again.
The room and hallways where dark, the bathrooms are in bad shape (old and rusty), the tv was small and didn't have on demand. It used to be THE PLACE TO STAY in SF... Not anymore...needs a remodel urgently.
Classy Good room service food Hidden cost for valet parking - $52 a night Hidden cost for a 50 cent aux cord - $100 deposit Hidden cost for more than 5 glasses ordered for guests House keeping failed to clean my room one day when I called them before leaving for the day specifically asking them to tidy up No Hot tub or pool
I loved the large room! The space was great. Loved the airy feel.
The staff and location were both excellent, the bar is also fun (and the reason I knew about the hotel to begin with). There sure are a lot of interesting chairs around! Room service was prompt and the food was tasty. The bed is comfortable and the rooms have pretty good noise control. The rooms are in dire need of updating. We stayed in a studio so the size was good, but things just seemed old. The walls needed touch up paint, the bathtub was peeling (about a 10'' section was missing plaster), the grout was stained, the hair dryer must be from 1985, the thermostat is old making it hard to control room temperature, the faucet was probably really awesome 20 years ago, but now it is difficult to get it in the "off" position, not good in a state experiencing a drought.
Given a corner room even though I booked via Kayak Provided with slippers Room was spacious and TV was large - guess is 55" Gym was well equipped but didn't have time to use it Easter bunny was on duty and there was a tableful of candy for the young and not so young - I didn't have any but still appreciated the effort Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery
Appreciated the staff the location and the lounge/restaurant. The room was great with a nice view each morning ....
Great hotel and staff. They treated us perfectly. I would absolutely stay here again. No complaints as all. The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.
Luxury accommodations. Very friendly and helpful staff. Valet parking fee is crazy high!
Comfortable bed, clean facilities Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.
Awesome views of AT&T Park and the Bay. Front desk agent was great.
I hosted a bachelorette party at the Intercontinental and it was great!! The staff was very accommodating and helped us with making sure all the girls were taken care of. The rooms were beautiful and spacious, and the hotel was extremely spacious. There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.
The room stunk! For $600 get some air freshener.
I liked how the staff was really attentive. Rooms clean, everyine real proffesional. I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!
We loved this hotel. The game room downstairs was a huge hit with the whole family. The location cannot be beat.
I loved the game room and all of the stylish touches to the room! The color schemes felt good and the staff was very pleasant. I did not like the elevator. Way too small. I also could smell a stinch throughout the hotel like old moth balls. Just being honest. Also, just my opinion, but I think the hotel should offer breakfast. While I do appreciate the espresso in the room (which was delicious), I'd rather have food; if I can't have both.
A bit cramped but functional
The decor was cool and the game room was a great feature. The walls were EXTREMELY thin...we could hear people talking in the lobby below us, and could hear every word people spoke in the hallways. That's my only complaint.
Was very confusing to get around to our room (was in another building) and there were a few scuff marks here and there on the walls and also the remote control had a chip/crack in the back.
Staff was extremely professional and super nice! The hotel was centrally located to everything and the room was really cool! Loved it!!
The location The staff wasn't very helpful at all. Requested to have our bags taken up to the room after a hour of waiting had to go back down and get my own bags.
All of the fixtures (bed, shower tile, bathroom sink, desk, desk chair, lights, desks, etc) were top notch. Room had water damage down the corner and smelled bad. AC didn't work well. Lighting was very dim and had to turn on all lights to make it decently lit. Front desk didn't tell me about the amazing adult arcade that's in the back of the building.
Very edgy and modern hotel design. Bed was extremely comfortable and the coffee was exquisite. Room was so tiny that I wouldn't recommend spending more than 2 nights there. It can feel a bit claustrophobic especially when you end up with a wonderful view of a brick wall.
The game room downstairs is fantastic. The rooms are mod in decor and the beds extremely comfortable. The staff is top notch. The place is just cool.
The staff is very friendly and helpful Poor ventilation in bathroom
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Location was good. Pet friendly for our 3 lb dog Building architecture and décor was cool. Stinky. Rooms are wayyy smaller than what appears in online pictures. Our luggage almost didn't fit into the room with us. Cable TV went out and back on about once per minute. Breakfast was a donut or croissant and coffee or juice. Would not stay here again.
Location Small bathroom , dirty, poor breakfast.
I like the location near convention center and shopping. I even like the hubbub noise of the street and cable car. The housekeeping staff is honest and courteous, making sure I found my wallet and such. Of course, being in party central for the World Series Parade was a hoot! Roaches in the narrow dark closet was a rough surprise. Worse was the twin beds, like 1950's Lucy and Arnez. I don't know how I wound up with twin rather than queen. Prepaid meant no adjustment by the desk.
Great great location ! The best in san Francisco .
Modern rooms, good food, friendly staff Valet was eh, pricier but worth the money
Location is the best thing about this hotel. That is, if you're a tourist. Old. Rooms aren't that clean. Views are terrible. No amenities. Windows didn't open. Floors creak everywhere. Loud. Ridiculously expensive.
The only positive thing is the location. And that's it. The photos are completely misleading. This is an awful hotel and I was booked for 7 nights. I reduced that to 1 night. The rooms are small and shabby. It's old with old furniture and does not at all feel like a hotel. It's more like a good hostel. Don't stay here. Unless you like staying in hostels on a vacation.
Excellent location right next to muni/bart powell station and the cable car. room was nice, well equipped, pretty modern, nice bathroom, clean. Staff was good. Only negatives: the street noise is loud. I needed to wear earplugs. it was fine with earplugs which the front desk provided. the "included breakfast" is not breakfast. it is coffee (decent) and doughnuts. That's it. however, there is a nice little cafe at the front of the hotel that had very good breakfast bagel sandwiches.
It was very clean, and I liked the 24 hour gym and the location. The rooms are small, and the walls are paper thin -- very noisy, hard to sleep.
There should be free English tea made available in addition to coffee in the morning and it will be good if this free tea & coffee can start at 6am instead of 6:30am and goes on till 11am instead of 10:30am. This extra small gesture will make a difference to many of your staying guests like myself. Lastly be punctual I walked down to M floor dead on time 6:30am on 5th Aug and it wasn't even ready until I asked twice the reception desk why no coffee yet then something was done Stephen NGAI
Clean, convenient and helpful staff Dining option is limited in hotel
The location was fine, and the mezzanine area was a good hang-out spot (big TVs, couches, and foosball!). The room was tiny even by SF standards: a queen-size bed with 18 inches on either side and 3 feet in front. The bathroom was weirdly large...? It's not like people hang out in there. The shower took forever to warm up and didn't get very warm, and there's no water pressure in the sink (so you spend a long time getting soap off your hands, which is not a good solution to water conservation).
Close to everything in Union Square, clean and nice-looking inside. ...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.
The Palomar is in a great location, the staff is very friendly, and the rooms are nicely decorated. Beds are OK. Restaurant (Bad Habit?) onsite had a nice quality breakfast which was pretty reasonable.
Had a great time friendly staff great restaurant That nobody answered the phone at the restaurant for me to make a reservation fri night
Room was great. But we were placed next to the ice machine....the wall there sounded paper thin throughout the night as guest needed ice. Being stuck next to an ice machine at 2 am
Front desk personnel and bell service were exceptionally helpful. Rooms were nicely appointed - largest TV I've ever had in a hotel room. Central location right at Powell St. BART Station allowed me to get there quickly from Oakland Airport.
The staff was very friendly. The driver to the airport (George in the Towncar) was very courteous. Need a coffee maker in room. Not a deal breaker though of course.
The location was great and my room was quiet. There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.
Windows face directly into office building just 10ft away. People in the office can see directly into your room
The location of the hotel was excellent. There were many nice dining, shopping and entertainment options very close by. It is also very close to a BART station so getting there from the airport is very easy. San Francisco is a surprisingly easy city to drive in as well, though parking is very expensive. Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.
The service at the San Francisco Palomar was excellent. The front desk staff and doormen deserve top marks. They were helpful in every circumstance from procuring a taxi to giving directions or making suggestions regarding nearby attractions and walking distances. The hotel was clean, the restaurant was superb....fantastic breakfast! And the wait staff was superior. We would stay here again in a heartbeat and look forward to that happening in the near future. Hats off to the Palomar staff!!!!!!!
The Palomar was clean, quiet and comfortable and in a great location. The woman working in the evening checking in guests needs more training. Either that or maybe she was having a bad night.
Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful. Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!
The staff really was fantastic and pretty much bent over backwards to accomodate us in almost anyway possible. Plus I learned after the fact they are really pet friendly. Thats good to remember for the future. When I booked through booking.com the description said that the room I was booking would have a jacuzzi tub. I was going on a romantic get away and booked this room for this price becaue I thought it would have a jacuzzi tub. The room was beautiful, but no jacuzzi tub and the bathroom was a bit small at that.
I've stayed at this property several times and it's convenient and a great property. My room had a moldy smell that got worse over the two nights I stayed -- I haven't had this experience at a Monaco before ....
Location and decor.
It nicely located near Union Square. The staff were very helpful. The hotel was clean and well kept. Our room was very nice except no view but that was ok. The hotel has complementary bikes for guest to use (great way to get around the city). Very comfortable place to stay. Would stay there again.
The staff were very nice and helpful. The room was clean and the rooms style was not bad. The hotel is close to union square and great area to walk around. The decor pillows on our bed were dirty. My bathroom shower towel was only changed once during my four night stay. I found the restaurant prices high and the waiters were not so nice.
Use the jaccuzzi, would have used the restaurant but it was too pricey. The people there seemed a bit stuffy, including the staff. When I asked a question it was like I was putting them out.
Great hotel - feels very luxurious, good staff, and complementary wine hour! Highly recommended. Our second visit and we'll definitely stay there again when in SF. Rooms could be larger. Area - although only a couple of blocks from Union Square - gets more edgy late at night, but that's how San Francisco works.
This hotel is well-located -- easy to walk to Union Square and Chinatown, walkable to the waterfront/Embarcadero, and a quick drive to the Mission, Golden Gate Park, etc. The staff could not be more pleasant and helpful. The lobby area is a nice place to lounge, and the rooms are comfortable. It would be really helpful to have coffee makers in the room or room service -- there is coffee in the lobby, but if you are traveling with kids or have an early morning, it is useful to have it in your room. I didn't care for the fact that the water bottles in the room had price tags. It would also be nice if the wine service rotated wines.
Hotel Monaco used to be one of my fav hotels in SF. This new Marker is horrible. They closed the spa, breakfast is extra charge. Parking costs 58 dollars. Short on staff to take phone calls. Take your business somewhere else.
The decor was cute, and the room cleanliness we immaculate. Hotel rooms in San Francisco are pretty small, and this is no exception. However, the reception area was luxurious and beautiful, perfect during their evening wine receptions. I could go on about the wonderful staff- really, all of them acted like they were my friends, excited to tell me all about the good shopping, eating, et nearby that I HAD to try ; ) They were right too!
Doggy Birthday Party Oliver's 3rd birthday. Benefit for animals that assist. Great get together. My toilet clogged the 1st night. very uncomfortable sitiutation. I am not a large person. (get my drift). so it wasnt anything that should have caused a problem.
Location. Rooms were clean. Rooms small, older building, odd furnishings, no views. San Francisco has many great hotels but this is not one of them.
Pillows were comfortable and thats about it. I travel often and ive never had such a tiny room, bathrooms were ridiculously small., literally had to be on top of the toilet to close the door. The hallways including the rooms smelled like a public restroom. Not amenities whats so ever. Surrounded by the homeless as soon as you walk outdoors. And the view of a cement wall was just amazing as well. I have had better accomodations at a Motel 6. Never again will i spend money at a Warwick Hotel. Next night i stayed at the Holiday Inn for the same price and had an amazing view of the city, bigger rooms, free wifi and just a bigger overall hotel.
location...not much more free wifi no gym. They partner with an off site gym but they charge $15/day/person. rooms are tiny; so are the beds.bathroom are extremely uncomfortable. i hate to say it, but it was not worth the money.
* Boutique hotel * Many historic elements & touches * Nice friendly staff * Close to many attractions * Smelled like an old hotel * Corner of two busy streets in downtown San Fran meant it was loud at night * Rooms were small
The staff was extremely friendly, helpful and welcoming. My girlfriend & I received a text message from the hotel upon arriving at SFO requesting what type of room we'd like. Upon arrival, we were able to check in hours early and were given a room fitting our request. Though the view wasn't anything to speak of, it absolutely inspired us to not get cabin fever. The room was clean, the bed comfortable, the bathroom immaculate, both the heat and a/c worked famously and overall - our stay was great! The Warwick is close to the Financial District, Union Square and provides phenomenal bang for the buck!!
Clean and spacious Na
Great location. Small but lovely rooms. Some street noise.
excellent location, near to restaurants and shops! ver comfortable mattres an pillows. staff very friendly!
Close to union square. Although the hotel stamp can help you save some parking fee, the parking fee is still high. The room smells not good. It obviously has the smell of old house.
Nice hotel, nice staff but small enough to feel more boutique. Room are indeed small and their is a distinct smell, like a musky smell around the entire hotel including the rooms. It's a smell you can get used to and ignore but off putting to begin with. Smells of damp, dusty air.
Excellent location,Walgreens and liquor store just across the street, about a 4 block walk from the Bart station. Union square is even closer., very clean, food was great, above par cup of Coffee, helpful and engaging staff. Good bang for the buck One of the 2 elevators was broken the duration of the stay
Very clean hotel, room was small but very nice. Staff were very helpful - nothing
Large room, nice bathroom, overly public space (including a "playroom" which wasn't for kids but they were free to use), and a great bar that was buzzing but always had seats! Staff were very friendly and engaging. Didn't use onsite restaurant - breakfast looked a little limited for kids but various diners and cafes nearby. Great spot near muni and cable cars and Westfield shopping centre. Good for union square without being union square Restaurant menu looked fab for adults but not for kids for breakfast. Otherwise nothing negative
Great location, modern decor, and cozy spot to relax in! Our new favorite hotel!!!
Warm welcoming entry, great staff and very prompt with customer service. The bed wasn't comfortable, very worn out springs, I sink right in.. but when I called the front desk they accommodated by inserting a wood under the bed and fixing it for us..
Great location, cool decor, friendly staff It's older and in a loud area, elevator was creepy
Loved the boutique vibe that the hotel has, it seems SF is lacking modern hotels that are similar to the Ace and plentiful of tacky hotels. The decor is very minimal, with concrete floors- it feels similar to a loft you would want to live in. The restaurant downstairs had a really great brunch and the staff were very friendly. The actual location is pretty central, so it's not that difficult to leave the touristy area of Union Square. There wasn't a mention of the $45 (plus tax) for the valet. So that got a bit expensive. You also have to call 30 minutes ahead. The shower is also a lukewarm temperature. And a bit difficult to work with it being stuck.