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I liked that it was really close to everything, we walked everywhere and got to see everything we wanted so that was really convenient. They had construction going on, yes they did stop at 5pm but it would have been since with out the noise.
Beds are comfortable and is in a good location. Under renovation, the AC wasn't working so we had to sleep with the door open, which is loud outside
Went to the front desk to ask for plates and cutlery for a birthday cake I had picked up for my girlfriend. Mind you, this was during the complementary wine/sake happy hour in the lobby. She said she could get that together for me, and returned to us sipping sake with plates, flatware, birthday wishes and a bottle of Champagne!! That's hospitality. Thank you all.
The newly renovated rooms are nice, large, and clean, but the lack of hot water (with no notice) was unacceptable. Despite calling ahead to ask whether we would be affected by the ongoing renovations at the Buchanan, and being assured we would not notice a thing, we had no hot water during our stay. We weren't informed that the hot water had been shut off until the morning after we had checked in, after two unsuccessful attempts at a shower.
The room was large as was the bed. The sheets and pillows were fabulous. The decor is totally themed Victorian but with modern bathrooms and TV. I moved to a back room which was very quiet. Staff was helpful. Breakfast included was fine - even had a fresh waffle-making machine. Originally I was in a room on the 2nd floor facing Sutter Street which was noisy so I switched to a back room that was quiet.
the location, the staff, the decor, other guests The darkness of the room facing a wall across a narrow space
The breakfast was fantastic! The staff was very friendly and helpful. The house has got a great atmosphere with old antique furniture. And the location is great.
A beautiful and fascinating building very different from the blandness of most city hotels but rather out of the way.
Very artistic No airconditioning There is only one elevator. Can get busy.
Could be a nice place, but shower did not work at all.
Was pleasantly surprised by the room (everything is brand new) and by the end of 5-night stay it felt like home. Housekeeping does a great job. Rooms aren't the most spacious but it's perfect for a vacation where you'll only be in the room to sleep. Breakfast could have had more variety. same stuff every day but hey it's free and that's a big plus in San Francisco.
Bed was comfy Employees were very unhelpful
Better than anything else at the price.
Proximity to cable cars and trolley cars to go to Fishermans Wharf, was very good just steps away from hotel to catch the trolley cars. The front staff were very brisk with us, there were homeless people on the stairs outside of our hotel room, thankfully they were gone in the evening. Had to pay $17 for parking at the hotel, and sign a waiver that all valuables would not be kept in the car... I assume due to the clientele of the people in the area.
staff were incredibly helpful and surprisingly flexible. i had a few issues with my schedule that were completely my fault and they were more than accommodating. coffee was great, rooms were modest , prices were fare. i would certainly stay again. front side rooms get a lot of street noise, but that's hardly a fault for being in such a large city
Great location and that's about the only plus. I'm not sure the room my boyfriend and I stayed in had ever been cleaned. The sink was clogged with someone else's hair and I ended up using their towels to dust the room myself.
Free parking. Walking distance to Bill Graham Civic Auditorium. Elevator to all levels, including parking garage. Cleaning service left us a bag of towels at our door even though we had do not disturb sign on door (most places skip cleaning when you have the sign up, but it was great they left us extra towels!). Wi-fi. Parking garage looked sketchy with old mattresses/junk laying around. No microwave/fridge. Outdated.
The location was nice right in the civic center. The best part by far and probably the reason I chose this hotel was for the Parking. It's free guest parking! There's potential in this hotel to be something better but it needs a lot of updates. The walls were paper thin, we heard music and regular conversation from the room next door at 2 am, I didn't want to complain - they weren't even being loud and obnoxious, just having normal volume levels of conversation - and yet you could hear it all! The room is outdated and furniture is not in great shape. Yelp wanted of bed bugs but we didn't encounter any! Still it isn't the kind of place where you would be surprised to find them. They should put some effort into making those hotel better - it feels like they tried to a decade ago and have since forgotten to keep it up.