Nothing ,the staffs are rude Yes the rudeness of the front office workers
convenience Our room is facing the street, therefore it was too noisy while sleeping
Very clean; very helpful staff; the wine tasting is a marvelous lagniappe, led to new friendships; location excellent; price very reasonable; would recommend to anyone!
central location , free internet access, busy conceirge who doubles up as valet parking staff . no coffee house , tiny room , limited facilities. Hotel booking was incorrect, but the staff was fair enough to give the rate agreed upon after some haggle
The decor, location were exceptional and even though the renovations weren't complete it didn't detract from our stay. The happy hour at reception was a great idea. The staff were very friendly and helpful.
Friendly staff, free very good wine between 5:30 and 6:30 PM No eating facilities
The friendly helpful staff, especially Joel and Grant working on reception.The Manager's wine time allowed us to engage with other guests, this helped us tom enjoy our visit. The central heating system in the suite was problematic and we had to ask for assistance twice, the spitting hot water burned my hand on one attempt to turn the heating up!
The hotel itself is beautiful and the location is fantastic. The staff were very friendly.
Elegant, stylish, tasteful, and somehow affordable! Felt proud to stay in such a beautiful space. Loved the clean, but modernized antique details, soothing colors, and the fact that the overall look was not as overdone/over designed as many other hotels in which I have stayed. Proves that style need not cost $400 a night! No competition in my book in this price range for as stylized a place as this hotel happens to be. I would gladly skip some of the other 4 star amenities such as a pool or super large lobby to stay somewhere this lovely and reflective of my own lifestyle. Thank goodness I didn't have to stay in a big bland box hotel chain with cherry furniture and 1990 floral print bedspreads! My vacation was so much better as a result. My room was a bit warm - no matter how many times we turned down the heat, but as a result we slept like babies! To be fair, I never even told the staff about it, so they didn't even know.
Location and cleanliness (newness) of rooms. Wine hour was a fun addition - a great way to start a night. Friendly and helpful staff. Bathroom could have benefited from updating. But I would stay at this hotel again and will recommend this hotel to friends so this is only a minor negative.
Location, design and helpful staff I wish the corner round rooms were more affordable
Everything! Location and comfort were perfect.
The hotel was very pleasant. The rooms are lovely and comfortable.
beautiful room, relaxed atmosphere, great location, attentive staff. We would stay there again.
Very quiet. Luxurious interiors. Excellent location Our room looked out over the cooling system for the hotel
Really cool amenities,close to everything you need.Room service was nice and really cool views. I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better
location near attraction false fire alarm at 12:30am
Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff. Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.
Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor Nothing.
very good location and excellent pld decor Allows animals so we have dogs barking a couple of nights. Regular noice from the plumbing also disturbed us
Location was great and staff. Bathrooms are way to small, shower did not drain properly.
I liked the overall appearance - the old world charm with today's amenities - great pool! the servic nothing
The kids especially loved the indoor pool and the staff in the pool area were extremely gracious and helpful.
The hotel is stunning and the staff is so nice. I loved the history and the elegance of the place. I liked everything.
Fantastic SF landmark...we never left the Hotel.
The room was beautiful and the staff was exceptionally friendly. The location was convenient. We liked everything.
Decor, comfort and staff interactions. I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.
Comfortable and clean. Good location No room service
Great location. Nice staff. Bathroom too small. Drain didn't work well in tub. Sink drain wouldn't close. Toilet too close to door.
You had to pay for WiFi and the restaurant had a very limited menu.
Poor accommodations. Rude staff.
Great location Restaurant can be improved, i. e. choice & prices slightly too high
I loved the view and staff was extremely friendly and the location great. Bed was very comfortable and and room was nice and clean. Mabye a lil upgrade on the appliances other than that it was great. I think for the resort fee it should have came with a little more amenities.
View was great, staff was very friendly, and room was very clean. $58 for over night parking is outrageous, because of that I will not stay here again. Also, $20 for wifi? For the price you're paying that should definitely be included. We had to ask twice for a crib to be sent up to the room, that was a little disappointing when I had two small children to get to bed upon arrival. Also would have been nice to have a mini fridge included in the room. When traveling with kids it's very convenient to have a fridge to store their milk, snacks, etc
View was amazing, bed was comfortable, showers were updated,halls were quiet (well insulated walls). Easy access to hotel and downtown destination. Great overall. It did not provide a mini fridge. We had to ask for one.
Location was nice for exploring the city. Room was clean/comfortable. NO INTERNET at this hotel... In the modern age, it's ridiculous that wifi/high speed internet is not included in the cost of the hotel when you purchase ahead of time. On top of that, I asked about wifi when I was checking in, and the lady told me we could get internet with an OPTIONAL ~$35 PER night fee, that included internet and other services like bike rentals. We didn't want to spend this, so it made sense that I couldn't connect to any wifi from my hotel room. When I checked out, they said they had charged us for the fee, and that it was required, despite the fact that we'd never connected to the internet. Outrageous that this wasn't just in the price of the hotel from the getgo... Don't bother with this place until they get with the modern age.
We had a view even from the 9th floor. Very clean and cozy. Staff was really kind. No mini fridge :(
The room they put us in was very small. There was no refrigerator, no microwave, nothing that would make the stay comfortable or say luxury. Plus the parking cost and facilities fees are ridiculously high.
Location. Proximity to public transportation. Doors, fixtures show age, wear and tear. Facilities fee (which I assume were adjusted for SPG Platinum members)
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
Everything else was great Price for parking
They were accommodating and nice
Very clean my friendly atmosphere. Nothing
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
Great location great front desk people beautiful view Drink left in room from previous occupant
Great staff, beautiful hotel, good location
Conference and shopping Small lobby.
The view Carpet was very dirty, stained, there was not enough space in the room and pictures online were deceiving. The air conditioning was not working including the fan, the room felt warm even when the air conditioning showed a lower temperature. Very Noisy. Staff was not helpful when asked to move to a bigger room.
Rooms have an awesome view of the city, very modern decor, and comfortable beds. I've only ever stayed here on business, but this is an impressive hotel with impressive rooms if you don't want to spend a thousand bucks a night at the Fairmont.
The service was exceptional. I requested a non-smoking room and my room smelled like smoke.
Liked the decor and comfort of the room Phones are not answered in time
Great centrally located property. Rooms were very zen, beds super comfy and lots of cool little details that made the stay pleasant. Staff was hit or miss. I get that they want to create a chic vibe but a smile wouldn't kill anyone. Did get the requested high floor room with some semblance of a view.... granted our flight arrived at 5pm on a holiday weekend makes sense why they couldn't accommodate that request.
Being charged $60 to valet a car in unacceptable
I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly. I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!
Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again! $63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.
Hip boutique hotel, nice and friendly staff. Great location! Of course it is relatively expensive, e.g. parking USD 52/day.
upscale, friendly helpful staff. The building showed some signs of its age with the ceiling, back hallways of the spa etc however the rooms were beautiful, they honoured my Starwood membership and upgraded my room and the lounge was fantastic. The spa. The staff was friendly but the atmosphere is anything but relaxing. Clinical is the best description.
Location and relaxing after event evening just downstairs from room. Resteraunt not open late enough.
Accommodating staff, comfortable bed and great location. A short walk to the ferry terminal and Montgomery BART station. Windows are thin - the clang of the trolley bell was clearly audible despite the fact the our window faced Montgomery, not California Street (where the trolley runs).
All staff were helpful & friendly. For leisure travel not the best location
Charged me for parking but I did not have a car. Also charged me for internet after they said it would be complimentary
We were in town for the marathon and it was a fantastic base for our adventures. They allowed us to check in early when we arrived in town. They let us check out late so we could shower after the race! The staff were kind, friendly, and very accommodating. It was within walking distance of everything we needed and easy access to public transit. Don't forget to sign up for the loyalty program!
Very nice hotel, probably standard for this class, the Omni was well situated for easy access to Chinatown, the financial district and not too far from shopping and the waterfront. Staff were often helpful and politely friendly. I appreciated the advice from the doorman and concierge. I don't much care for being charged for in room wif and a better front desk experience would improve my rating.
staff was very accommodating and helpful. It was a wonderful experience. nothing.
Hotel was clean and staff was super friendly. They all were super helpful and went above and beyond to make our stay comfortable. The rooms were very quiet and the restaurant in the hotel was very delicious!
Location and Gym
The location couldn't be more convenient, just steps away from the Embarcadero BART station, and very close to everything off of Market and the Embarcadero. The hotel itself is large and strangely appointed in some ways in the lobby (huge sculptures, dated music, pods of work or social spaces set out in the midst of an overwhelming visual scale reminiscent of Soviet architecture). That said, the staff was so welcoming and pleasant, and the rooms are clean, new, and quite comfortable. I did not try room service, but everything I experienced was worth the very affordable rate. I'll be back.
Location is great, large facility for meetings Lack of aesthetics, just tired and drab. Parking is just ok
The hotel was beautiful and it was clean
Downtown you're close to everything and the hotel view was amazing. You're still downtown, so you walk out and it's a lot of homeless and the streets smell of urine, bad. The hotel staff is in no hurry for anything. Toom service took 1.5-2 hours and we even had a package delivered and they never bothered to bring it up. After three hours we told them forget it we'll get it ourselves. Cleaning staff is super nice. They were doing construction there so don't bother trying to nap during the day, because they were jack hammering the lobby. For the money I think there's better.
Beautifully located in downtown on Embarcadero. Access to many things. Pricey but nothing is free right?
Excellent location with great facilities in this hotel. It's really easy to travel to other famous sightseeings and restaurants in this area are really good. A little bit noise whether stay in high floor or in low floor, and the bathroom is too small for a 4 star hotel.
The Staff! The Food Selection and quality was Very Bad, for a hotel that size and location. The $60.00 Plus a Night to valet a Car Is Crazy,
The staff was awesome and we used the regency club for the first time. Glad we upgraded for it because we loved it! Overall a great stay! For the price that you pay, the gym should should have a more equipment.
Breakfast The receptionist lied to me about the parking fee Later the hotel charge me 75 USD for overnight parking
The hotel atrium remains spectacular. Great location in financial district, overlooking the bay, a walking distance from Fisherman's Wharf, but be aware that many restaurants and coffee shops in the immediate vicinity of the hotel are closed on Sunday. Bathrooms are small and outdated. Overnight parking is $34.00.
Very comfortable bed, great location, friendly staff.
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Good view. Bed a bit soft.
I honestly don't have nothing really good to say I booked a double room with 2 beds I get I queen bed couldn't even get a roll away we slept so uncomfortable it was the worst experience I had in a hotel I told the staff and they told me a manager would call me the next morning Bt never did worst hotel experience ever
The view was amazing and it was centrally located. The wifi was not free and I was bumped from a room with double beds to a room with a single bed. I would have been okay with the change if I had been notified beforehand or been compensated somehow.
Clean room and comfortable bed. Limited fitness center
Thanks to everyone but Patricia and Usha were so amazing and pleasant N/A
Location Seemed like it was more fore business stays.
The location was convenient, the bed was comfortable, and the staff was very pleasant and helpful. For such an expensive stay, there were few amenities. Traveling with an infant, it was very inconvenient not to have a fridge or microwave in the room. We ended up ordering a bottle warmer from Amazon Now because there was no other way to warm his bottle. Also, the internet connectivity was poor. The parking fee was very high. .
The view is the only thing we enjoyed. Horrible customer service. My fiancé and I were treated very poorly and when I talked to the manager Jeff, he was very apathetic. We asked for 2 bowls from Jeff later on and they never came. I had to go down to the front desk to grab the bowls myself. We also needed assistance with the television and no one ever came to help. If you are looking for a place where you are ignored and treated poorly for $200 plus a night then is your place. I am astounded that a place like the Hilton could hire such an awful manager as Jeff.
Staff was nice helped out with everything I needed. Breakfast was good. Rooms clean and comfortable. If you are indecisive about hotels go with this one....won't be disappointed Being that it was super bowl weekend price was out of control
Beds were comfy, gym small, food in restaurant was tasty. Outdated showers, expensive food and room service, small gym.
Great Location and professional staff. Small rooms, no small cooler for beverages in room. Small bed the size of a double. No room for toiletries in bathroom. I requested a quiet room and was given one right next to the elevator, go figure.
La ubicación del hotel El personal de la recepción no es amable ni amigable con los huéspedes.
Because we booked through the AMEX Fine Hotels program, we were upgraded to room with a truly fantastic view of North Beach, the bay, and the Bay Bridge; we were comp'ed breakfasts; and we got 5 nights for the price of 4. The hotel is in the financial district, which is very quiet on weekends.
Great views and convenient location!
LOCATION, very nice room, near from the port 1, access to the buses stop, near form China Town
Location The bed and pillows. Not comfortable at all. Parking was too expensive. Although they did offer a garage to park for $30/day which I should have done.
The beds were extremely comfortable and the location was nice. On November 20th, my girlfriend and I decided to take a weekend trip to San Francisco and stayed at Le Meridien. Upon arrival, the parking situation threw us for a loop as we drove into their structure that apparently is no longer in service. Frustrating, but we eventually figured it out. The hotel itself was nice and the first night sleep was great! Nice views of the all buildings, super comfy bed and overall very spacious. The second night however...very different story. We came back to our room(2103) around midnight from a great night out. We could hear the people next to us in the Sydney Cove Suite(2104) who had a few guests over. They were a little noisy but it didn't bother us at the time. Around 230AM, I was woken up to "extra curricular activities"....(Wink wink cough cough). Okay...just a couple enjoying their night together like any other couple would...we all do it, no big deal. But this wasn't normal (we very quickly realized there were more than 2 people still in that room...) and it happened again and again and again...and again.Precisely that many times until 530AM!! Not only were they blasting their music still, but the walls were so thin, we could hear EVERYTHING. Very disturbing and very disgusting. After the first hour and a half trying to block out the sounds (which was impossible) we called the front desk who initially was less than helpful. The first call we asked to have someone come up to ask them to please be quiet. No one ever came. We called back again about 20 minutes later and asked if anyone was coming. The man at the front desk said they had sent security who heard nothing from any room, which we did not believe. Our neighbors hadn't stopped since the first call downstairs and was still happening WHILE we were on the phone during the 2nd call! At that point we were very direct about what was going on/what we were hearing in that room and they immediately called the guests. Finally around 530--sweet silence. We notified the woman at the front desk when checking out who was very apologetic about the situation. It really is a shame that we had such a disturbing second night. The hotel really is nice and very comfortable hence the 3 "stars", but the walls make it seem like you are in the same room with your neighbors. I'm not sure that we would come back after the night we had.
It was disappointing not to be provided free internet.
We arrive 2 hours before check-in time and we got the room without any problem.
We came from the Embarcadero BART/Muni Station on Market Street which was a very comfortable walk. Arrived about an hour before check-in time and received a room right away. Front desk was backed with a line for awhile. Had a high floor on first stay and liked it much better than the lower floor this time. Room and features are good. Large screen TV nice! Restaurant on the third floor is very good. Arthur is a great waiter; ask him where is from. BATH ROOM DOOR IS A JOKE!. It is very heavy and slides open like an old barn door. It is impossible to use the facilities in the middle of the night without making noise that awakens spouse. Bed was firm but comfortable. Would prefer a top sheet instead of just the covered comforter. Towels were nothing to shout about.
All of the hotel itself. The parking situation. Very very expensive $$$
The location and the comfort of the beds were great. There were a few things that could be improved upon: 1. There were union protesters outside of the hotel before 7 AM each day with megaphones, and each day, it took over an hour for the police to come by to put a stop to the noise-making. The hotel could at the very least have provided earplugs. 2. The rooms, while clean, look a bit dated and dark. 3. There were not enough reception staff to handle the flow of guests, leading to long wait times.
Upgraded to a suite for free. All staff very friendly and helpful
Location Downtown Hotel parking Incredible expensive
Very friendly staff, fast check-in, excellent, safe and central location, beautiful design, stylish spacious rooms, beautiful views. Close to bart, cable car, malls and landmarks. And free illy coffee to top it off.
I liked the automated quick check-in process. The room key must also be swiped in the elevator for extra security. The hotel has wired and wireless internet access, flat panel tv/monitor, refrigerator and microwave. At 3:00 a.m. on the first night of my stay, the fire alarm sounded and the entire hotel was forced to evacuate. It was caused by one hotel guest who burnt some bacon in the microwave. I also would have liked a bathtub instead of just a shower.
Well-kept rooms for a great price. It was a little noisy at night (people returning from the bars).
I liked the amenities like the free bottles of water, the roof terrace, the computers with free internet downstairs, the friendliness of the staff
Location was excellent. We arrived early and they still had a room available.
Bed is good. Nothing
Good location. Room was small but well appointed, clean and included everything a business traveler is looking for.
Excellent for business travel- in room access to internet and printing worked well. Excellent and safe location- very important issue for women traveling for business; located in walking distance from many SF locations , close to xeroxing and federal express/mail locations. Bus and Train stations are in wlaking distance as well. Complimentary services excellent. The public spaces were well kept. Room clean and could adjust the temperature as desired. Helpful staff.
Location of hotel No parking
Proximity. Computers in the lobby. No bathtub.
The friendliness of the staff, the location of the hotel. Just a bit noisy one night, room was rather crowded against the radiator.
People extremely helpful room service wasn't up to par, maybe because it was Valentines weekend.
Service was excellent. Room service perfect. Bar outstanding. Concierge service spot on. Nothing
good fittings and decor
The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.
Great location Tinny rooms and tiny bathroom
The staff at The Triton is maybe the friendliest staff I've ever experienced; and I've stayed in hundreds of hotels. We were in San Francisco for a dear friend's funeral, and the second day we were there we found a very nice condolence card personally signed by the two people who run guest services. We were very touched to say the least. Some of the rooms can be small, but that's fairly common in San Francisco.
The reception and lobby are very nicely decorated which makes you feel that you are in a boutique hotel and not another bland hotel chain. I liked the nice attention to detail in the room, nice photographs on the wall, design bedheads, Aveda products in the bathroom.The location is very central. They gave us a room with a view on a wall of brick and some construction rubbish lying on the floor, so that we kept the curtain closed all the time.
We loved our stay at Hotel Triton. The staff was so nice and so helpful. The atmosphere was unique which we liked. Location was great and the room was clean and comforable. We participated in the wine tasting and that was such a nice touch. We would definately stay there again.
the staff was wonderful! very friendly and helpful
Close to shopping Room was dirty and very dated. The decor was tacky.
It's proximity to everything: shopping, restaurants, theatre, tansit systems, etc.
I liked the location of the hotel. The rooms were a little small for my taste.
Great location; really helpful and efficient staff (knew local restaurants; efficient with parking; friendly); nice to have drinks in the lobby; our teens loved the decor.
complimentary happy hour friendly staff great location A/C in the window
The staff was incredibly nice and helpful. I also loved the location and the fact that they are extremely pet-friendly. Small rooms, but expected for a downtown SF hotel.
The room was comfortable, the staff was excellent. I relied on the staff multiple times during my stay and I have to say they were very accommodating, fast to respond which made this one of my more enjoyable business trips. I opened the window to get some fresh air but the noise of either air conditioners or a generator forced me to close it.
Location very good for the main route to both shops nad the wharf. Room was very small and had an internal view ie a wall
Good location, across from Embarcedero, near Ferry Building, nice restaurants close by. Staff very helpful. Recently renovated. Free Wifi. Room very small and claustrophobic because the window is totally obstructed from daylight on the outside.
Very clean, nice staff, great location
The staff was awesome, friendly and very helpful. The room was amazing, super comfortable. Not much view but all you had to do was walk out the front door and the bay was right there. We had an amazing time. none!
The staff was attentive to your needs. Our room was very tiny with the sync outside the bathroom. I guess you get what you pay for.
The location was perfect for our 10 mile run Sunday morning. You have a great view of the bay bridge. The restaurant next to the lobby was really good.
close to areas we visted size of rm. ,the veiw,choice of t.v. channals, small elevator
Everything was great, staff, price, location, etc.. Everything was great!
Great location, nicely decorated rooms, very nice staff. The valet-guy ran a block and a half to get me a cab! Free WiFi. I really enjoyed my stay there.
Location was perfect for walking along the Embarcadero. Nice restaurant associated with the hotel. Was compensated for having to change my room from a City View to an interior room with a bottle of wine, free parking for two nights, and free breakfast for two. Staff was great. Noise from our room sounded like carts rolling down a hallway above us. Not all night, but late at night and early in the morning. Not undoable, just annoying for about an hour each time.
location Bed too soft
I was impressed by the styling and attention to detail at the Griffon. This very old building felt quite modern, and my room reminded me so much of my stays in Europe. The multinational staff was very friendly without being forced. The HVAC needs serious attention. While the flow and temperature were fine,there was an annoying mustiness throughout the building. No doubt an effect of being so close to the bay, but a thorough cleaning is in order.
Location across from Marriot and a bit cheaper Tiny tiny rooms and shard showers not bad at all but shard showers
Nothing I never stayed, because the hotel never had my reservation.
I got an excellent deal on this room. The valet was extremely professional and friendly and made me feel right at home even though I was pretty scattered when I arrived. The rooms were cute and clean, and the restrooms and showers in the hall didn't bother me. I was actually surprised that I never had to wait to use either. I wish there would have been parking, it didn't occur to me that I would have to pay to park my car overnight and my budget was really tight for this trip. The young woman who checked me in was not very friendly. The mattress on my bed was not very comfortable, but significantly more comfortable than the ground I had been sleeping on while camping all week.
Location Price Staff No amenities Bathroom didn't have a fan; instead, had a window that opened onto an adjacent room's bathroom window Ceiling fan was haunted
I liked the location. I didn't like the bathroom/ shower located in the hall way that was basically too small to use. I barely fit on their bed in the original room. I upgraded to get my own bathroom and shower for $50 extra and this out me right over 4th street. Where it was so loud (even with both windows shut) and so bright from other lights (even with the blinds closed). The bed was as hard as a rock and oh yeah, let's not forget $49 a night to park your car at their hotel that you just spent $180 a night for and won't be able to sleep anyways.
Great location, small room - expected, staff was okay. Caught off guard by how much parking was (47 per night) but that's on par for the other hotels in the area.
The hotel is modest but very nice. Everyone was friendly and the morning coffee was good. Never had an issue with the shared facilities. Being one block away from the Moscone Center was great. Everything was always clean The "occupied" sign on the bathroom was accurate.
Overall cleanliness and facilities were good We told the concierge we were on vacation and wanted some ideas on how to spend our time in San Francisco and he told us to "go see a movie". No help at all
The location was the only thing great about this hotel. Having to share a bathroom and restroom with the entire floor. The bathroom on my floor didn't work so I had to use another floor. No real breakfast offered and parking rates were too much. Parked one block away for half the price.
It feels refreshing as soon as you walk in the room. Everything is clean and the beds are amazing. The only thing I can say is wish they had a little mini fridge in the room.
Nice interior and nice rooms. Great coffee and free internet. I did not know that there is not a bathroom/shower in the suites, but rather down the hall. However, this isn't a big deal and I got a good value Shared toilet/shower
Inexpensive compared to the other options. There qas a fight for the shared bathroim in the middle of the night that woke me and it was noisy from the street outside.
Excellent location. One of the cleanest hotel rooms I've ever stayed in. No frills, but you'll be comfortable and in a safe, clean, convenient location. Perfect if you don't plan on spending much time in your hotel room except to sleep.
Staff were friendly and helpful. Coffee available in lobby 24hrs. Central location. Beds comfortable - good mattress & pillows. Clean. I prefer hotels that offer fridge / coffee making facilities in the room - so would like to see the hotel offer this facility.
Excellent service from staff. Especially the help I received in attempting to locate my wallet which was left in a taxi by mistake!. Rooms serviced to high standard, I cannot complain Lack of breakfast, but I guess finding somewhere to serve breakfasts would be an issue
Great location convenient to Chinatown, shopping, dining,etc. Friendly staff and Hotel is kept up well despite being 80 years old. Rooms are small, but you be there just to sleep and shower anyway!
Price and central location Found it difficult to use the taps in the bath as they did not appear to be labelled as hot or cold
Location, it was clean and staff was friendly. Elevator was down for a day.
Location close to chinatown and union square No washroom at reception area
the frendliness and helpful staff at the front desk especially giving infomation about tours to fit in with a short stay.
very central It was very loud. The room was to a little street were the garbage was storage. At 2 am came the garbage collection and make enormous noise.
nice staff no coffee maker
Great location, updated by Kimpton. Generally comfortable, lovely lobby... The room was the smallest room I have ever stayed in the US, directly adjacent to the elevator.
staff was very friendly and helpful. Hotel location and facilities were excellent. No.
Generally quiet location, low key public spaces (lotsa night life next door with several restaurants), very helpful and friendly staff. Nightly wine tasting in the lobby. Ez access to bart, ferries, waterfront, and downtown. Our room didn't have a view, but there should be some rooms with views of the Bay.
The location on SF bay with panoramic views of the bay Bridge was outstanding Small room size
The location of the Court Hotel was amazing. Just a block away from the ferry building and bart station. There were many wonderful restaurants just feet away.
Location was convenient. I love the Embarcadero area.
The Lobby and wine service. Should not say Courtyard view--there is no courtyard. We were given a handicapped room, (we are completely able), that did not have a wine bar and the shower was extremely weak. They did not ask if we wanted a handicapped room. They did give us an upgrade the next night-but the previous night's stay was wasted.
Welcoming and comfortable hotel that's perfectly situated. Room (king) was spacious, the bathroom, while medium sized, was neat and modern, and the honor bar well stocked! Honestly cannot fault this hotel. And, for those who like to work out, the next-door gym is exceptionally well kitted out - the best "hotel" gym I've ever seen.
The location is perfect: near the ferry building , F line, Bart, and cable cars. Our bay view room was simple, really comfortable and designed well. Jon honored our birthday celebration with wine and chocolates: so thoughtful.
excellent view, clean quiet room, evening wine tasting, friendly staff rooms a bit small