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Take off delayed by 3 hours.

The entertainment system didn’t work on aircraft. Baggage drop off is a mess. Too many people and not enough logistics to handle the workload in Honolulu. No excuse….

Flight crew was surly Entertainment board was ok, difficult to push buttons, very slow to respond, was frequently rebooting. Food was terrible, beverage service could be more friendly & delivery could be more frequent. At best a mediocre experience. Mike

It was a short 45 min flight, last two items were NA. However,one of my checked luggage pieces was damaged, the outside pocket was torn. I have to buy heavy duty tape before i can check it on my return trip. How do i report this?

I never made this flight due to the delay of initial flight

I boarded the plane and then we were all told we had to get off because we didn't have enough fuel. I missed .my connecting flight.

They canceled the flight last minute.

Plane was over an hour late, ground personal were not sympathetic to the lady waiting in front of me to check flight. Once on board crew was very friendly. Flight back was a little delayed,, gate agent was down right rude. I said “excuse me, may I ask you a question. His response was, “No, I am busy.”. Period, no “ let me finish this and I will be with you, no, “hang on one moment”, just “NO”.

Flight attendants very rude and aggressive

We had a problem getting through TSA checkpoint… my husbands drivers license wouldn’t read and they sent us back to the Hawaiian Airlines ticket counter 3 times. The license never read correctly in the machine but another TSA agent let him through because the paper ticket matched up. I think that the first TSA supervisor ( who was no help to us) did not know what he was doing. The food on the flight was horrible! Some sort of chicken pretzel pocket of which I wouldn’t have even fed to my dog. The entertainment selection on the APP was dismal. The attendants were not seen as much on this trip. We had garbage that was piling up in our seat pockets and it would have been nice if they made rounds a few times during the trip instead of just once at the end. Now the positives… the plane and bathrooms were clean. The attendants were nice and the plane left on time. The temperature on board was pleasant too. Overall, not our best flight experience coming out of Oakland but perhaps standards are just not what they used to be post-pandemic.

The plan was more than two hours late on departure with all passengers boarded.

Late on departure without advance notice

HAL, please turn up the temperature in the cabin on the red eye flights. It was cold on our flight.

The plane although very old it was very comfortable i went to the bathroom and the sink was clogged and nobody had realized that it was the boarding process although very mindful of passenger needs is inadequate. I do not understand why they bother serving anything for such a short flight but since they make the effort to give you something just have a basket with chips pretzels miniature cookies etc it takes the same amount of time