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6.6
Our flight crew on our side were nice and friendly. Very efficient with passing our drinks and food. Boarding was quick .and easy. Overall, it was a comfortable and smooth flight. The food left much to be desired. Biscuit only had cheese in it-not even bacon or sausage or for that matter, spam. It is Hawaiian Airlines afterall (no more free leis after you get off the plane either). I appreciated the individual movie screens but my touch screen kept freezing and I couldn't make a selection.
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8.6
options for vegetarians the food, there was no vegetarian option. The first plane was very small and uncomfortable but the return was good.
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6.6
The baggage took almost an hour to be retrieved. Specifically the staff was inadequate to unload baggage. The last things to be returned were all of the car seats, meaning the already late flight for families waited over an hour to leave the airport.
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8.0
Seats are too small and cramped, No games
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4.3
Still waiting for luggage 45 minutes after arriving!
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8.6
Quick boarding to make up for delay We were delayed 7 hours
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7.6
When we checked in it would have been helpful to have a crew member tell my husband and I that we were not sitting together so we could have tried to address. We didn't notice until we were boarding. The service cart was busy more than our flight to HI.
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10.0
Great service with a smile. Brandon was very courteous and patient with everyone. Professional at all times but very hospital like family.
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9.3
Crew, plane, seats, leg room Didn't have any soda
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8.6
Crew, space on plane, leg room. Didn't have soda.
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8.6
options for vegetarians the food, there was no vegetarian option. The first plane was very small and uncomfortable but the return was good.
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8.0
Seats are too small and cramped, No games
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8.6
Quick boarding to make up for delay We were delayed 7 hours
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10.0
Great service with a smile. Brandon was very courteous and patient with everyone. Professional at all times but very hospital like family.
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9.3
Crew, plane, seats, leg room Didn't have any soda
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8.6
Crew, space on plane, leg room. Didn't have soda.
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6.6
Our flight crew on our side were nice and friendly. Very efficient with passing our drinks and food. Boarding was quick .and easy. Overall, it was a comfortable and smooth flight. The food left much to be desired. Biscuit only had cheese in it-not even bacon or sausage or for that matter, spam. It is Hawaiian Airlines afterall (no more free leis after you get off the plane either). I appreciated the individual movie screens but my touch screen kept freezing and I couldn't make a selection.
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6.6
The baggage took almost an hour to be retrieved. Specifically the staff was inadequate to unload baggage. The last things to be returned were all of the car seats, meaning the already late flight for families waited over an hour to leave the airport.
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7.6
When we checked in it would have been helpful to have a crew member tell my husband and I that we were not sitting together so we could have tried to address. We didn't notice until we were boarding. The service cart was busy more than our flight to HI.
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