Traveller reviews
Overall rating
7.5
Good
Based on 1,266 reviews
Boarding
7.9
Comfort
7.4
Crew
8.5
Entertainment
6.8
Food
6.8
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Hawaiian Airlines information
| IATA code | HA |
|---|---|
| Routes | 144 |
| Top route | Kahului to Honolulu |
| Airports served | 49 |
| Top airport | Honolulu |
Hawaiian Airlines traveller reviews
Pros
"Friendly staff and excellent service."
(in 115 reviews)
"Free food great movies very comfortable."
(in 51 reviews)
"Short flight great friendly service."
(in 340 reviews)
Cons
"The extra comfort are great too."
(in 38 reviews)
"Glad to have complimentary meal."
(in 37 reviews)
"In-flight entertainment is pretty weak."
(in 116 reviews)
Recent reviews
Traveller rating
532
96
69
139
3
Find reviews that mention:
crew was great
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10.0
Efficient, friendly, attentive and you guys got us on an earlier flight! You are amazing!
Reviewed Dec 2023review from
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8.0
Seats are not as comfortable as compare to other airlines Biz class seats
Reviewed Dec 2023review from
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10.0
First flight attendant Davyn was awesome… she displayed top notch customer service not only to me but throughout every individual in our first class cabin… she breaths the Aloha spirit
Reviewed Nov 2023review from
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6.0
Delayed almost 40 minutes.
Reviewed Nov 2023review from
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10.0
Empty flight, great service
Reviewed Nov 2023review from
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8.0
Need TVs.
Reviewed Nov 2023review from
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2.0
Flight was delayed. Not much effort put toward delayed passengers getting reimbursed for issues
Reviewed Nov 2023review from
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10.0
All customer service was great,,
Reviewed Nov 2023review from
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6.0
No 120v output like United. Couldn’t purchase WiFi. No free headphones no free blankets
Reviewed Nov 2023review from
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6.0
Hello, Bag drop off was cumbersome taking quite long. This should be a much faster process IMO. In flight, there was some disconnect with understanding the beverage cart schedule. we had no return service past the mid point. my seat mate asked for a coffee, was told they would come back later with the coffee, but never returned. The "items for sale" cart was not explained clearly and we missed out on taking part of that service. also the flight attendant moved through quite quickly giving us no time to react. I was happy with the selection of beverages etc. but not knowing or having clear understanding of what and when was troubling.
Reviewed Nov 2023review from
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8.0
Reasonable prices was my first choice.
Reviewed Nov 2023review from
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8.0
Gbuhhu
Reviewed Nov 2023review from
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2.0
2 hour delay after plane was boarded…sat on the plane for 2 extra hours turned a 5 hr flight into a 7 hour flight
Reviewed Nov 2023review from
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10.0
Had exit row seat with lots of leg room.
Reviewed Nov 2023review from
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10.0
Bring your own headphones Food choice’s are limited but tasty, (just remember it’s not a gourmet restaurant).
Reviewed Nov 2023review from
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8.0
👍
Reviewed Nov 2023review from
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10.0
Great.
Reviewed Nov 2023review from
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10.0
Completely satisfied.
Reviewed Nov 2023review from
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6.0
The view
Reviewed Nov 2023review from
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10.0
Staff was great.
Reviewed Nov 2023review from
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10.0
I was not informed of changes on the 2nd leg of my journey. Luckily, i had plenty of time. Also, many of us could not connect with in flight wifi entertainment. Staff was great.
Reviewed Nov 2023review from
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4.0
Didnt get seat i booked Extra leg &so bags go under seat in front .couldnt! needwheelchair to board .nNnChair f when boarding no chair needed extra help from Busy flight attendant So want refund fo extra leg and no seat in front fo bag Suport back Not Using kayak 😤 air line good 👍✈️
Reviewed Nov 2023review from
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4.0
Food was so cheap and small potion. Not tasty just ok. Heads-phone was not free, they charged us $4! That’s BS! Boarding got delayed.
Reviewed Oct 2023review from
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6.0
Food was so cheap and small potion. Not tasty just ok. Heads-phone was not free, they charged us $4! That’s BS! Boarding got delayed.
Reviewed Oct 2023review from
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10.0
The crew was amazing.
Reviewed Oct 2023review from
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10.0
the bun w cheese was gross
Reviewed Oct 2023review from
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6.0
Flight was good. However, it took the ground crew over 45 minutes to unload our luggage.
Reviewed Oct 2023review from
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6.0
the plane was an hour and a half late taking Off. We sat on the tarmac for 30 minutes with no a/c and that was pretty brutal. The staff was excellent.
Reviewed Oct 2023review from
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2.0
The flight was 5 hour late.
Reviewed Oct 2023review from
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10.0
The food is bad enough to gag a maggot and $4 for some cheep ear buds because I forgot the cord to my headphones is ridiculous.
Reviewed Oct 2023review from
Hawaiian Airlines FAQs
What is Hawaiian Airlines' carry-on size allowance?
On board Hawaiian Airlines flights, cabin baggage should not exceed 115cm. If your hand luggage is bigger, the Hawaiian Airlines assistance team will most likely ask you to pay extra for checked luggage.
Where does Hawaiian Airlines fly to?
Hawaiian Airlines offers direct flights to 47 cities in 8 different countries. Honolulu, Kahului, and Lihue are the most popular cities covered by Hawaiian Airlines.
What is Hawaiian Airlines’ primary hub?
Hawaiian Airlines concentrates most of its flight operations in Honolulu.
How does KAYAK find such low prices on Hawaiian Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Hawaiian Airlines.
Flight status
Hawaiian Airlines route map
Top airports served by Hawaiian Airlines
- Honolulu Airport (HNL)
- Kahului Airport (OGG)
- Fukuoka Airport (FUK)
- Lihue Airport (LIH)
- Kona Intl Airport (KOA)
- Sapporo Chitose Airport (CTS)
- Hilo Intl Airport (ITO)
- Tokyo Haneda Airport (HND)
- Miyazaki Airport (KMI)
- Sendai Airport (SDJ)
- Los Angeles Airport (LAX)
- Matsuyama Airport (MYJ)
- Osaka Itami Airport (ITM)
- Las Vegas Harry Reid Intl Airport (LAS)
- Aomori Airport (AOJ)
Hawaiian Airlines contact information
- HA IATA code
- +1-800-367-5320 Call
- hawaiianair.com Visit
Overview of Hawaiian Airlines
Hawaiian Airlines is based in Honolulu and flies to destinations across the United States, East Asia, Pacific Islands, and Oceania. Eight destinations throughout the Hawaiian Islands are serviced, with assistance from an additional hub in Kahului. A large percentage of the airline’s customers are vacationers.
Passengers can choose between Economy, Economy Comfort, and Premium Cabin. An island vibe is felt as soon as you walk on the plane, with flight attendants wearing floral-patterned shirts and flowers behind their ears. Standard Economy seats have approximately 31 in of pitch, while Economy Comfort provides an additional 5 in of room. Economy Comfort also provides a personal electrical outlet and an amenity kit. In Premium Cabin you will be welcomed into a Hawaiian-inspired setting with bamboo paneling and light blue textures. Seats can recline flat, while entertainment comes in the form of a detachable tablet.
It is owned by the Hawaiian Holdings group, which also manages the subsidiary ‘Ohana by Hawaiian. Hawaiian Airlines holds codeshare agreements with several major carriers, including United Airlines, Delta Air Lines, American Airlines, Japan Airlines, Turkish Airlines, and Air China. An interline partnership is also maintained with South African Airways that allows passengers to travel on multi-leg services via New York under one ticket.
Airbus and Boeing aircraft are operated by Hawaiian Airlines. The Airbus A330-200, capable of transporting approximately 278 passengers, is one of the most commonly flown models. All of the fleet are named after native Polynesian birds, such as Maile, Kalo, Lama, and Hau. The names are printed alongside the cockpit windows.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.