Traveller reviews
Overall rating
7.6
Good
Based on 1,306 reviews
Boarding
8.0
Comfort
7.5
Crew
8.6
Entertainment
6.7
Food
6.9
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Hawaiian Airlines information
| IATA code | HA |
|---|---|
| Routes | 138 |
| Top route | Kahului to Honolulu |
| Airports served | 48 |
| Top airport | Honolulu |
Hawaiian Airlines traveller reviews
Pros
"Friendly staff and excellent service."
(in 115 reviews)
"Free food great movies very comfortable."
(in 51 reviews)
"Short flight great friendly service."
(in 340 reviews)
Cons
"The extra comfort are great too."
(in 38 reviews)
"Glad to have complimentary meal."
(in 37 reviews)
"In-flight entertainment is pretty weak."
(in 116 reviews)
Recent reviews
Traveller rating
350
56
33
82
3
Find reviews that mention:
crew was great
flight attendants
long flight
smooth flight
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10.0
Pleasant staff
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10.0
Perfect service
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2.0
Delayed over 6 hours then sat on tarmac for over an hour
review from
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3.9
My screen wasn’t working property, nor was the headphone jack so to hear the tv/movies. So I sat without entertainment for 10 HOURS! Also, the food was completely unacceptable. I have bought better food out of vending machines. I have flown 100’s of times and I have to say this was the WORST food I have ever had on a plane. I’m quite surprised actually. I’ve flown with Hawaiian before and probably will again inter island but NEVER again for long flights. It was all so disappointing and that’s not what I expect from them.
review from
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8.0
Pros: Crew was very nice, it’s also nice to receive a warm meal.
Cons: Entertainmentreview from
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10.0
Pros: The back restroom was kept clean throughout the flight. A meal was served.
review from
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10.0
Pros: Very good free food, which was very nice. Friendly, helpful attendants.
Cons: They had no earbuds so I couldn’t use the entertainment.review from
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4.0
Pros: Crew was knowledgeable about islands.
Cons: There were no precautions taken due to Covid. It felt very crowded and gave us a feeling of insecurity.review from
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10.0
Pros: Always very hospitable and attentive crew.
Cons: Love that Hawaiian offers quite a bit of food during flight, but there are no vegan options.review from
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10.0
Pros: Was easy on and off and seating was as expected
Cons: Thought the whole experience was finereview from
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8.0
Pros: Friendly onboard crew
Cons: Boarding and Departure was delayed without explanation. But not a big deal.review from
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10.0
Pros: Friendly crew
review from
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10.0
Pros: Lots of space
review from
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4.0
Cons: Broken backup computer not identified until 5 minutes before takeoff. Pilot said would be delayed one hour. Delayed four hours and didn’t get in until midnight, with busy day at work next day. Four hours is a lot longer than one hour. Just say four hours up front. Luckily we didn’t have to make a connecting flight. I would have been quite upset if I missed a connecting flight because they said it would only be a one hour delay and I didn’t try to switch to another flight because I was falsely told it would only be one hour.
review from
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10.0
Pros: The crew was really nice
Cons: Nothingreview from
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2.0
Cons: If we took the flight. It never happened
review from
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5.3
Cons: Hawaiian airlines handling of canceling flights due to the virus was not good. They just canceled without notice or help on putting me on another flight home. JetBlue was amazing and took care of everything for me. If it wasn't for JetBlue notification of canceled flights, and a manager taking care of rebooking for me, I would not have made it home to Hawaii. Hawaiian airlines was no help at all
review from
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10.0
Pros: Awesome airlines. Everything was very comfortable
Cons: I was very pleased with their servicesreview from
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10.0
Pros: Very nice flight and helpful agents
Cons: Free drinks? No they didnt have them but that would've been nicereview from
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10.0
Pros: What a great flight! The crew, the food, the seats, the entertainment, EVERYTHING! Thank you!
review from
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6.0
Pros: Friendly crew, efficient.
Cons: Check in with partner airline was super glitchyreview from
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10.0
Pros: First class was super comfortable!
Cons: If there was eggs with the breakfastreview from
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10.0
Cons: I loved the extra space on the plane and that food was served, as well as drinks and snacks. The whole experience was a wonderful welcome to the islands!
review from
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7.6
Pros: Crew was excellent. Service and friendliness were outstanding. First class seats in are like cocoons with privacy and full recline seats. Individual IPads for personal entertainment; movies, TV and music.
Cons: Food was Hawaiian/Asian? Noodles, grilled Tofu, and marinated vegetables not to my personal liking.review from
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8.5
Cons: Less uncourteous flyers
review from
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9.6
Pros: The crew was kind and friendly
Cons: Cushions could have been better. Butt got sorereview from
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10.0
Cons: Security screening in Maui was horrendous
review from
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10.0
Pros: Crew was amazing!
review from
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8.6
Cons: Getting through the ag inspection followed by security was a bear!!!
review from
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5.0
Cons: I dont like theyre checkin in process. Dont like that they dont have tablets and only rely in theyre app for entertainment. Prefer Alaska for these reasons.
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Hawaiian Airlines FAQs
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Where does Hawaiian Airlines fly to?
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Flight status
Hawaiian Airlines route map
Top airports served by Hawaiian Airlines
- Honolulu Airport (HNL)
- Kahului Airport (OGG)
- Fukuoka Airport (FUK)
- Lihue Airport (LIH)
- Kona Intl Airport (KOA)
- Sapporo Chitose Airport (CTS)
- Hilo Intl Airport (ITO)
- Tokyo Haneda Airport (HND)
- Miyazaki Airport (KMI)
- Sendai Airport (SDJ)
- Los Angeles Airport (LAX)
- Matsuyama Airport (MYJ)
- Hanamaki Airport (HNA)
- Akita Airport (AXT)
- Osaka Itami Airport (ITM)
Hawaiian Airlines contact information
- HA IATA code
- +1-800-367-5320 Call
- hawaiianair.com Visit
Overview of Hawaiian Airlines
Hawaiian Airlines is based in Honolulu and flies to destinations across the United States, East Asia, Pacific Islands, and Oceania. Eight destinations throughout the Hawaiian Islands are serviced, with assistance from an additional hub in Kahului. A large percentage of the airline’s customers are vacationers.
Passengers can choose between Economy, Economy Comfort, and Premium Cabin. An island vibe is felt as soon as you walk on the plane, with flight attendants wearing floral-patterned shirts and flowers behind their ears. Standard Economy seats have approximately 31 in of pitch, while Economy Comfort provides an additional 5 in of room. Economy Comfort also provides a personal electrical outlet and an amenity kit. In Premium Cabin you will be welcomed into a Hawaiian-inspired setting with bamboo paneling and light blue textures. Seats can recline flat, while entertainment comes in the form of a detachable tablet.
It is owned by the Hawaiian Holdings group, which also manages the subsidiary ‘Ohana by Hawaiian. Hawaiian Airlines holds codeshare agreements with several major carriers, including United Airlines, Delta Air Lines, American Airlines, Japan Airlines, Turkish Airlines, and Air China. An interline partnership is also maintained with South African Airways that allows passengers to travel on multi-leg services via New York under one ticket.
Airbus and Boeing aircraft are operated by Hawaiian Airlines. The Airbus A330-200, capable of transporting approximately 278 passengers, is one of the most commonly flown models. All of the fleet are named after native Polynesian birds, such as Maile, Kalo, Lama, and Hau. The names are printed alongside the cockpit windows.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.