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Pros: Flight departed on time, landed early, no queues at passport control and bags were delivered quickly.

Nice flight experience marred by lost bag

Pros: Premium Economy seating is very comfortable and the cabin service was excellent.

Cons: Despite the long layover, they managed to misplace one or bags at Heathrow.

Most convenient flight eliminated

Pros: Pretty basic service.

Cons: The late morning flight we booked was eliminated from the schedule, requiring us to book an early morning flight. This resulted in our having to spend our last night in a hotel near the airport rather than in Rome. It also resulted in a 4+ hour layover at Heathrow, rather than the 2 hours we anticipated. Very disappointing.

Waiting and waiting and waiting...

Pros: There was a good selection of very different movies to watch. I found four that I wanted to see.

Cons: There were not enough chairs in the waiting area. There was a long wait, first, just to get on the plane, then, instead of letting us stay in the waiting area, we were all seated, and left waiting for at least an hour, most of that time without explanation, sitting in a stifling plane at the gate, without being allowed to get up and move around. Also, the ratio of carbohydrates to protein in the main meal was way out of kilter. I don't want rice + potatoes + bread + crackers all in one meal, with zero vegetables. The tiny piece of cheese helped.

Emergency exit seat

Cons: I would have appreciated knowing ahead of time that 1) I was seated at the emergency exit, 2) that as a result, I would not be allowed to have my carry-on at my seat. Communication would have been appreciated.