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Reviews
Overall
8.3 Excellent
Based on 6,492 reviews
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All reviews 8.3
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Couples 8.2
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Families 8.4
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Business 7.4
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Solo 8.2
9.5
8.8
6.5
6.5
4.9
4.0
9.4
8.5
6.5
4.9
3.5
3.5
9.4
8.6
6.1
6.0
4.8
4.4
9.5
9.1
8.6
6.0
6.0
4.1
9.4
9.1
8.5
6.5
5.8
4.8
data provided by TrustYou
"Clean rooms"
"Friendly atmosphere"
Top positive review
Top critical review
Excellent 10.0
Although small, the room was comfortable and the shower quite lovely. Plenty of hot water in the morning. A blizzard was expected so I decided to check out a day early, and this was hassle free. I did not ask for the name of the person who helped me with the checkout, but she was very polite and extremely helpful. The door man and valet folks were quick to bring my car and wish me a safe journey. Overall a very pleasant stay and I was able to accomplish that which I was in town for. I found sleep very difficult due to the noise level throughout the first night of my stay, which was a Tuesday. Many drunk people coming to rooms late very loud in the hallway and then one couple in the room next to mine arguing until approximately 4am.
Mediocre 2.0
When we arrived the hotel was sold out and did not go or our "guaranteed reservation" for a double room. We were instead offered a full size bed and a cot for the same rate even though the room sells for $50 less. Spent most of our night on the phone with Kayak who didn't care. Says it's non refundable yet how they can say it's a guaranteed reservation when clearly it's a maybe! Horrible customer service by hotel manager and kayak. Hotel didn't offer to call around or find other accommodations for us.
Recent reviews
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Good
6.0+Location was close to most points of interest in downtown/waterfront Boston. Large lobby and helpful staff. Clean.-Would rather have traded nice large entrance and lobby area for a better room size and traded the standard (double) bed for a queen size. Price for what we received was a little on the expensive side. Hotel claims to be 4 star but it doesn't quite make that level. WiFi should have been included as is becoming standard at hotels of this level
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Good
6.0+Rooms small. Views terrible. Bathroom really small. If you can, select another hotel.-Small. Needs renovations
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Mediocre
2.0-Had to move rooms 3, almost 4, times. The whole situation was handled very poorly until we finally were helped by a manager. Just wish it did not have to get that far... Overall, the hotel is extremely outdated, struggled to control the temperature in the room and the walls were so thin we heard a screaming child all night. Images online are extremely deceiving and lead to a disappointing experience as a whole.
RM 850+
Details
Map
Reviews
Overall
8.1 Excellent
Based on 4,237 reviews
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All reviews 8.1
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Couples 8.1
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Families 8.0
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Business 7.7
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Solo 8.3
9.3
9.1
7.8
7.4
7.1
6.4
9.5
7.9
7.5
7.1
6.1
4.4
9.3
9.2
7.4
7.3
6.4
4.5
9.2
7.8
7.4
7.2
6.3
4.4
9.6
9.1
7.8
7.7
7.0
6.3
data provided by TrustYou
"Great reception"
"Pleasant entrance area"
Top positive review
Top critical review
Excellent 9.1
Gym - small
OK 5.1
The hotel looked nicer online to be honest. The staff were pretty great. House keeping was really good with fixing the room after i called about the bed being dirty. They left a nice note and some snacks/drinks as well. The TV was really nice. Our room was not very well kept. It was dusty, the bed hadn't been changed I believe, the sheets and pillow case was dirty and hairy, and the bathroom smelled like ciggaretes and was kind of dirty. the room was better than a motel so it wasn't the worst, just a little too pricey for the kind of quality you end up getting.
Recent reviews
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Good
6.0-The bed was too firm. Had a hard wire around the edge of the mattress. No Iron, No Microwave, No Fridge. The shower was tiny.. really small. Not comfortable at all.
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Mediocre
2.0-Extremely dirty. Unclean pillows and mattress. Not washed bathrooms.
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OK
5.4+- Simple check in and check out procedure. - Some complimentary amenities in the morning (free coffee and fruit) - Good location for business-- Not the newest facility - could stand an upgrade for the carpeting, floors and bathroom - Communal iron and other in-room amenities takes some getting used to - Not recommended for families traveling with children as there's nothing for them to do on-site.
1 Court Street, Boston, MA
8.5
Distance
0.2 km from
RM 1,282+
Details
Map
Reviews
Overall
8.5 Excellent
Based on 2,807 reviews
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All reviews 8.5
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Couples 8.5
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Families 8.6
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Business 7.8
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Solo 8.5
9.4
8.1
8.1
7.2
5.6
5.6
9.5
8.6
8.1
7.3
4.2
3.6
9.4
8.3
7.3
6.3
5.6
4.3
9.5
8.6
8.2
7.5
7.2
6.0
9.6
8.0
7.4
5.3
4.3
3.6
data provided by TrustYou
"Impressive bathroom"
"Modern Hotel"
"Friendly service"
Top positive review
Top critical review
Excellent 9.1
Walking distance to all central Boston. Fantastic location Shower is a glass box dividing the bed room and bathroom. Perfectly ok if you're into that sort of thing
OK 5.7
Nice doormen Cramped rooms that were not sound proof. No character to the rooms
Recent reviews
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OK
5.7+Nice doormen-Cramped rooms that were not sound proof. No character to the rooms
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Good
7.3+Cleanliness, bedding.-I really missed a coffee pot in room and thought wifi should be gratis
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Excellent
9.1+Walking distance to all central Boston. Fantastic location-Shower is a glass box dividing the bed room and bathroom. Perfectly ok if you're into that sort of thing
RM 824+
Details
Map
Reviews
Overall
8.3 Excellent
Based on 4,530 reviews
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All reviews 8.3
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Couples 8.5
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Families 8.4
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Business 7.7
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Solo 8.4
9.3
7.7
6.5
5.0
6.5
5.0
9.3
7.8
6.4
5.2
3.3
9.6
7.6
6.5
3.6
9.2
7.3
6.5
3.3
9.5
8.8
7.2
6.4
5.0
3.6
data provided by TrustYou
"Great shopping"
"Wonderful sightseeing"
Top positive review
Top critical review
Excellent 9.4
Very nice rooms No garage or valet
OK 5.7
Room and hotel were nice. Location was very loud. It was friday night and the noise outside did not stop until after 4am (car horns, loud drunk prople, police sirens). We literally got no sleep due to the extreme noise.
Recent reviews
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Excellent
9.4+Very nice rooms-No garage or valet
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Good
6.5+The morning staff was nice-The evening staff was a bit rude Had a lots of ants in our room!!
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Excellent
8.0+Very clean, modern look, staff was friendly and helpful.-Unable to block out light from the street with blinds. No on site parking available. A better discount on local parking garage would make this hotel one of the best affordable stays in the city.
RM 988+
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Reviews
Overall
8.9 Excellent
Based on 2,200 reviews
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All reviews 8.9
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Couples 9.1
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Families 9.0
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Business 8.6
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Solo 8.4
10.0
9.4
9.2
7.0
6.9
6.5
10.0
9.7
9.3
7.0
6.9
6.8
9.4
9.1
7.4
6.9
6.4
5.9
9.4
9.3
6.8
6.4
9.6
9.2
7.1
7.1
5.5
4.6
data provided by TrustYou
"Great view"
"Great shopping"
"Friendly service"
Top positive review
Top critical review
Excellent 10.0
Great location across from Faneuil Hall, just a couple of blocks from the water front, the North End and a T stop. I like the excellent morning coffee available for free in the lobby. The Keurig machine and K-cups in the room. The free daily newspapers in the lobby from four major newspapers. I liked the free late afternoon leomanade in the lobby. The restaurant has some excellent deals buck a shuck oysters from 4:30-:6:30 everyday. The $20 New England Lobster Meal that included; Corn on the cob, seafood chowder, a lobster and more. The restaurant had el fresco dining as well as a wall of windows on North Street right across from Faneuil Hall. The lobby was beautiful and very inviting. They even had a game section on the bookshelves for kids and families. The portico was very unique and mostly sheltered. The staff was very polite and helpful. The view from the rooms with the little balconies was a beautiful touch. The wall of windows in your room was wonderful. The late check out noon, the fact that they would store your bags in a locked room with a video monitor and would tagbyour bags they were holding like you were boarding a plane. Just a couple small things would be nice: more towel racks to hang towels in the bathroom and a refrigerator other than a completely full mini bar refrigerator with items for sale.
Good 6.2
The hotel is very clean and the staff was really nice and helpful There was only Luke warm water in the shower and after walking around boston on a 10 degree night it really put a damper on our romantic get away !!
Recent reviews
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Excellent
9.7+Stayed here twice. Both for location. Room rates are pricey but you are in the midst of downtown Boston. The in-house restaurant was serving a $20 lobster dinner special which was fantastic. Valet parking is easy and staff is very courteous. There is an extra charge for valet at $49. Again very pricey but if you are staying for a few days it evens out. The room was a standard king that was comfortable, clean and spacious enough for two. We were provided a mini fridg gratis. The usual outrageously overpriced mini bar is present along with bottled water priced at the level of alcohol. Several newspapers are available free.-Apparently the hotel is undergoing updates to its TV and wifi system. That's not a problem but there was no information provided at check in that it was happening. That is a problem. The TV acted up at start up and the wifi was cantankerous. Booting you off and causing you to sign in again and again. Quite slow also.
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Excellent
9.4+staff was terrific and service oriented.-price for valet parking was steep.
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Excellent
10.0+Excellent location to view all of Boston by foot. We had a wonderful stay and would stay again.
RM 1,202+
Details
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Reviews
Overall
8.9 Excellent
Based on 1,896 reviews
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All reviews 8.9
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Couples 8.8
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Families 9.0
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Business 8.6
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Solo 9.0
9.6
9.4
6.9
5.8
5.8
6.9
9.6
9.4
6.3
5.8
5.4
5.4
9.8
9.4
5.9
5.8
5.6
5.6
9.6
9.5
7.1
6.7
6.4
5.9
9.6
9.4
8.7
7.2
6.8
6.5
data provided by TrustYou
"Great view"
"Friendly atmosphere"
"Friendly service"
Top positive review
Top critical review
Excellent 10.0
Step out front door and you are on the freedom trail and ready to go Location
Good 6.0
Appreciated the glass of wine at check-in and the staff were polite. "Upgraded" room was very tiny and the bathroom shower had mildew and stains. The bed was comfortable until I woke up with a bite mark on my leg and wrist. This place is overpriced and feels like it hasn't been maintained like other hotels. Won't stay here again.
Recent reviews
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Excellent
10.0+The location of the hotel couldn't be more perfect. Upon arrival the staff was very inviting and accommodating. I was fortunate enough to get a corner room with spectacular views. The bed and pillows were extremely comfortable, and they're dog friendly! If your looking for a great place to stay within walking distance of Fanueil Hall, Nine Zero is the place to stay!
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Excellent
10.0+Where to begin from the location to the staff to the rooms. Really could not ask for more!
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Excellent
10.0+Hotel was very clean, staff was very helpful and friendly, great central location!-Nothing
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Reviews
Overall
9.3 Excellent
Based on 229 reviews
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All reviews 9.3
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Couples 8.9
-
Families 9.5
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Business
-
Solo
9.8
9.7
9.4
8.2
8.0
5.3
9.4
9.1
7.8
7.1
6.7
5.2
9.5
data provided by TrustYou
"Good accessibility by car"
"Friendly atmosphere"
"Great concierge service"
Top positive review
Top critical review
Excellent 8.0
The staff is so engaging and professional but not stuffy or uptight. The food at Moo (hotel restaurant) is unbeatable. You just can't beat the hotel vibe if you like personal service. I prefer more light than dark walls.
OK 5.4
The location is perfect for a downtown stay and, while small, the rooms are nicely designed. Poor air conditioning. No bath in the room.
Recent reviews
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Excellent
8.0+I was thouroughly impressed with the service from the moment Valet opened our car doors till the moment Valet closed our doors at time of departure. I frequent 5 star hotels and must say this hotel, concierge and quality of service was unsurpassable. Perfect boutique hotel experience!
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Excellent
8.0+The staff is so engaging and professional but not stuffy or uptight. The food at Moo (hotel restaurant) is unbeatable. You just can't beat the hotel vibe if you like personal service.-I prefer more light than dark walls.
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OK
5.4+The location is perfect for a downtown stay and, while small, the rooms are nicely designed.-Poor air conditioning. No bath in the room.
RM 1,223+
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Reviews
Overall
8.5 Excellent
Based on 1,869 reviews
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All reviews 8.5
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Couples 8.7
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Families 8.5
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Business 8.3
-
Solo 8.4
9.0
8.8
6.5
6.3
5.1
6.5
9.0
8.7
6.9
6.5
6.2
5.8
9.0
8.8
6.1
6.0
5.5
5.1
8.9
8.6
6.6
6.0
5.1
9.1
8.9
8.4
7.7
6.3
4.9
data provided by TrustYou
"Great reception"
"Comfortable beds"
"Friendly service"
Top positive review
Top critical review
Excellent 10.0
Within walking distance of everything in the north end which is most of what you would want to see in Boston. The accommodations were well worth the price.
Mediocre 2.0
Decor Terrible unprofessional and incompetent front end manager. Would never go back here
Recent reviews
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Mediocre
2.0-They let me book this hotel. I arrived only to find that the Kayak system had listed it as available and accepted my money but not secured me a room. The hotel had to turn me away and I had to go find another hotel. It sucked.
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Mediocre
2.0+Decor-Terrible unprofessional and incompetent front end manager. Would never go back here
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Excellent
10.0+Within walking distance of everything in the north end which is most of what you would want to see in Boston. The accommodations were well worth the price.
3 McKinley Square, Boston, MA
9.3
Distance
0.6 km from
RM 1,528+
Details
Map
Reviews
Overall
9.3 Excellent
Based on 226 reviews
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All reviews 9.3
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Couples
-
Families 9.5
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Business
-
Solo
10.0
10.0
9.6
9.4
9.4
8.9
9.6
9.2
8.8
7.3
data provided by TrustYou
"Nice building"
"Great view"
"Friendly service"
Recent reviews
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Excellent
10.0+We really enjoyed our stay at Marriott Custom House during our recent family vacation to Boston. The location is ideal and the villas provided plenty of space for everyone. The observation deck was fun and we went up there several times during our stay. We would definitely return to the Custom House again.
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Good
7.7+The location cannot be beat if you want to be close to Quincy Market/North End/Downtown. Also, all the rooms are suites with a spacious living space. This is also a historic building so be sure to browse the museum quality displays throughout the lobby and hallways. Don't miss the observation deck!!-Bathroom was tiny - I understand wanting to have access from bed and living rooms but that doesn't really work in a 'smaller than average' hotel bathroom. Take out the big dining table, change to a drop leaf and steal 6 feet to expand the bathroom. Btw, if you are a light sleeper, request a high floor.
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