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Great greeting at the Spg counter.
Friendly and helpful staff Parking at $52 is a complete rip off and makes the value of hotel not worth it
Cleanliness and accessibility of the hotel Elevators. levators were too busy and the wait was too long.
Ist should be normal to use WLAN for free. Noisy room next to elevator.
Very spacious rooms, great location next to restaurants (a lot of them), shopping, transportation, you name it. Kind of too big. Lobby was filled with tourists and flight attendants, just really massive hotel. I prefer boutique hotels.
It was a wonderful experience. Very quiet and extremely friendly desk attendants as well as valet service. Valet parking needs to clarify outdoor signs.. I originally thought it was $50 per night, not just one payment.
All in all it was an okay stay but there was an insect in the ice,no refrigerator in the room, and we had a very loud neighbor at 2 in the morning.
Loved the location and the view from my room. Overlooking the river and right next to fun shopping and wonderful cafes.
I like the proximity of the hotel to the Hynes Convention Center, and the variety of food and retail stores available. And the presence of the chapel in the Prudential center was a very pleasant surprise! The staff that checked me in. She was on the snarky side. After a long drive to Boston and attending the conferences for the whole day, I want to get checked in as soon as possible and get some rest. I unknowingly stepped into the line of the "preferred guest", and she sarcastically pointed that out to me. That was not a very good first impression on the staff and the hotel, as far as I was concerned.
Great location if you want to stay in the Back Bay Area. Clean rooms and linens. Staff was attentive and quick with requests for more towels etc. Got a great deal on the rate through a promotion on KAYAK, under $200 a night for a holiday weekend.
Good price and clean and friendly service.
Very romantic boutique hotel. Great location for metro use. Wonderful restaurants and shops in close walking distance. Will always stay here when I return No.
Whether it was a restaurant reservation, flight reservation change or room change to accommodate my adult daughter and my stay, there was no detail that the wonderful front desk staff couldn't accomplish with ease and grace.
Small and quiet, yet well apportioned. The restaurant was spectacular No on site Health Club
large comfortable suite in a good location paying extra for parking and loud air conditioning unit
Very comfortable rooms and very nicely decorated, in a warm, personal style rather than ultra-modern, standar hotel decoration. Location is very convenient, restaurants, shops and tourist attraction within walking distance. Nice and serviceable people.
Great location. Beautiful lobby. Wonderful staff. Not enough light in the room. No coffee service in the lobby.
The hotel was spotless and very comfortable, and the staff were very helpfull Felt it was a bit overpriced, and a bit far out of the city
The location, loved the views, easy access to all attractions. Found a dirty sock and hair grips lying on the floor
There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!
this hotel is located conveniently to everything we wanted to see, tours, Red Sox game, good food, quiet, comfortable and safe.
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
very friendly staff, good exercise room facilities: would have liked a regular coffee maker in the room or at least a lot more packets of coffee for the machine in the room. bathroom was a little small but adequate.
yes it was good yes it was good
Big bedroom, confortable bed and pillows. Staff very helpfull. Good location, near the subway. Just the price of the WIFI in the room. But you can go in the business center and it's free.
excellent service, bright spacious hotel, ideally located near tourist attractions & shops, very quiet hotel
What a fantastic Hotel. Staff were Brilliant.Best Hotel I ever Stayed in. Would never say a bad word about this Hotel.
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
The comfort,cleanliness and good location for ammenities including easy transport (for areas of local and historical interest) and for good resturants etc. no
Nice, clean place. Friendly proprietors and staff. Good breakfast. Would come back and recommend it to friends. Our room had its own bathroom, probably would go with that option the next time too. And yes, the location is terrific!
Not much Shared bathroom/shower, bed in a closet style lodging. Not a B&B.
Convenient location. Staff was friendly and helpful. Lots of street noise made it difficult to sleep. Decor was charming if outdated. Not worth the expense.
The front desk person was the most patient person I have ever met. Amazing service and great vibe.
Room is clean, bathroom was just outside. In the past I've been in hostels all over the damn world and that's what this was to me – a hostel for adults. From other reviews I've seen people are expecting some full on BnB experience that is not, but they do offer a free continental breakfast if you're up early. If you're into documenting your luxurious accommodations to show off – this is not for you. If you're more into being in a clean place that's centrally located where you're going to sleep and refresh – 100% yes. The place was full and yet we saw no one and never waited for the bathroom. Friendly staff that got us in and out efficiently.
Clean, great location, if you're looking for location and convince it's great. Kind of a fancy Hostel. I think they can spring for 2ply toilet paper & tissues.
Great location on Beacon street close to Fenway Park, Prudential Complex, shopping, etc. No elevator and 5th floor rooms are good hike up the steps after a long day sight seeing in Boston. Mattresses on bed seemed old and overly soft.
the wifi was not working both days I was there. Very inconvenient if you are on a business trip.
Location was pretty good for an event at Fenway Stayed in the Constitution room. Bathroom was microscopic with very amateurish remodeling. Looked like someone's uncle did it as a favor. TV was low def and mounted so high it was hard to watch. Beds were ancient with very saggy and noisy box springs. Felt more like a stay at a cheap summer cottage with second hand furniture. Definitely would not recommend for anyone used to staying in decent hotels.
I was un aware that there was no private room and this place is a youth hostel. I canceled on the spot and then was stuck with a $400 hotel room because Boston is over priced for no logical reason.
There was no a/c and no fans. It was hot hot hot in our room on this summer day. The kitchen was almost a joke. We could not find a single spoon or fork! They do not recycle - shame on them!