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Air Europa took an entire day of our trip away from us. What was supposed to be a short travel morning ended up being 15 hours of travel. We were stuck at the OPO airport for 8 hours. They cancelled our early morning flight 20 minutes before departure. Had ZERO communication. I found out from a notification from Kayak. We were supposed to leave at 7:35am. We were told the next flight is at 11:35pm. That flight didn’t end up departing until 1:45pm. It took over an hour to complete boarding (I’ve never been on a flight that took an hour to bird passengers). We were at the airport from 6am-1:45pm. Our 1 hour flight to Madrid arrived 6 hours late. We missed our connecting train and the next available wasn’t until 7:45pm. So we got to sit at the train station for 3 hours. We got to our end destination at 9pm. We were supposed to be there at 11:30am. It’s a day to our trip that we will never get to experience. We had places we wanted to see and now we won’t be able to. Never fly this airline even if it’s way cheaper. Cough up the extra money to avoid this nightmare of an airline.

Cobran 3 euros por audífonos, de horrror. Y luego te cobran otras bebidas

The two hour delay was horrible

Air Europa is out of my dictionary, erased from my language. I had never felt the worst that a passenger can go through like the experience with this Airline and especially with the agency we bought from, which is worse than them, I'm talking about KAYAK. Our flight was canceled without notice for August 8th, we began the nightmare of starting to try to refit on another flight to return home from July 23rd when we found out and no one could help us for thirteen days calling every day. Kayak blamed Air Europa and vice versa. Finally we were stranded thanks to Kayak and Air Europa from August 8 to August 13 because we had to buy other tickets to our destination incurring an expense of $5,000 USD since their options were never given and they kept moving the dates for the 18 of August. Incredible, disastrous, disrespectful to one as a passenger, disorganized, insensitive, nothing professional and I could continue writing negative words there. They did not give us help for hotel expenses ($1,000 USD), or for meals, or transportation. Everything came out of our pocket and money without any approach from them (Kayak and Air Europa). If we had waited for an option from them when they wanted, we would have stayed living in Madrid. Not even if they give me a ticket with all payment I will travel on this airline again. Think about it before choosing them so that they do not harm your vacation or work trip. My recommendation for them is negative 100%

Air Europa is out of my dictionary, erased from my language. I had never felt the worst that a passenger can go through like the experience with this Airline and especially with the agency we bought from, which is worse than them, I'm talking about KAYAK. Our flight was canceled without notice for August 8th, we began the nightmare of starting to try to refit on another flight to return home from July 23rd when we found out and no one could help us for thirteen days calling every day. Kayak blamed Air Europa and vice versa. Finally we were stranded thanks to Kayak and Air Europa from August 8 to August 13 because we had to buy other tickets to our destination incurring an expense of $5,000 USD since their options were never given and they kept moving the dates for the 18 of August. Incredible, disastrous, disrespectful to one as a passenger, disorganized, insensitive, nothing professional and I could continue writing negative words there. They did not give us help for hotel expenses ($1,000 USD), or for meals, or transportation. Everything came out of our pocket and money without any approach from them (Kayak and Air Europa). If we had waited for an option from them when they wanted, we would have stayed living in Madrid. Not even if they give me a ticket with all payment I will travel on this airline again. Think about it before choosing them so that they do not harm your vacation or work trip. My recommendation for them is negative 100%

The crew was just ok.

The menu was poor, everything was sold individually.

Totally unprofessional crew, lack of empathy and disrespectful responses. Flight got delayed for Mechanical issue for 3 hours got on the runway then back, then disembarked and just waiting with no one explaining anything and missed my connecting due to that.. the crew total lack of professionalism is totally unseen anywhere.

Flights from MADRID to CARACAS and back Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!

Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!

What could have been better? The seats and food service

Air europa sucks

I was in flights from sap paulo <-> Madrid, the last one 11/15/21, That takes around 10:30 hour. Can you imagine that is served only a POOR meal after one hour of flight and nothing more??? We don’t have any service (besides in the morning a payed kart) or crew working in anything more than masks control. You need to pay for water / coffee is reasonable ? Even if you consider as low cost flights that you payed around U$ 700, courtesy and education should be showed by crew, things that Air Europe should learn to their employees on the airplane, a very rude people!!! It was not with me, but a complain for a lot people around. I have never been treated Like this before. Air Europa your journey will be short walking in this road. I, a constant traveler, will never more flight with you. I don’t need this kind of services!

After landing in Paris every one in the plane had to get on a bus which was packed and every Covid protocol was violated. There was no social distancing. It was disappointing. There was an empty bus right behind us. A few passengers asked to get on it to keep some distance between people but the driver refused. Probably you do not care.

Pros: Video was good, seats were good.

Cons: Man doing the check-in in Madrid (site 909) was very rude and unhelpful.

Cons: Deplaned very orderly for distancing, but then on tarmac into crowded bids during COVID. Really?? What gives?? Lots of empty jetways! So sloppy, or something!

Pros: crew was nice

Cons: they lie to you, they tell you that your luggage is included and then it's not and it cost you $300 more. only one meal in 9 hour flight. Find another company and another searcher

Pros: the crew was nice

Cons: They lie to you when they tell you that your luggage in included and you end paying $250 more. Now they only give you one meal in 9 hours and the prices keep going up. Find another company and another flight searcher.

Pros: The crew was very nice and professional. They sat me in the last roll on the left with 2 seats. I could not recline the seat and I had to travel sitting up right all the way from Spain to Brazil. Horrible!

Cons: They should have offered the empty seats to the passenger as soon the plane closed to take off.